Roland J. Down Service Experts Reviews

"Have had many years of excellent service from Roland Down."

"you do a good job, and we're happy."

"We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."

"Good service knowledgeable"

"The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"

"Professional service and knowledgeable. Considerate."

"The Three men who came to our home did a GREAT job ."

"Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."

"Fast service, great communication, always professional techs"

"The tech was knowledgeable & through."

"Helpful in explaining what I need to know"

"Always dependable, thorough & professional"

"Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."

"He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."

"keeps the heating system going without problems"

"No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."

"Timely response"

"Very prompt on calls when I have an a problem"

"Dale is a phenomenal technician!"

"My needs were promptly met by a very knowledgeable and thorough technician"

"Good service"

"Service has always been great."

"Excellent service. They knew what was needed."

"The Technician was knowledgeable and personally polite"

"Prompt service, friendly office staff and technicians."

"Years of excellent service"

"Prompt response for appointments"

"Very professional"

"Reliability and great people (in this instance, Grant and Stephen) are key."

"Conner was a very nice young man. Very through when working . Answered questions when asked. Very respectful and our furnace runs great."

"good service. very nice servie man"

"The technician was friendly and professional and I felt confident in his assurance that the heater was working perfectly."

"Good service. 99% of service techs pleasent and knowledgeable."

"Second Tech was courteous and knowledgeable and showed up on time and fixed the problem. My disappointment was that the unit was serviced shortly before the problem and it was not detected then."

"Excellent service but almost $800 to replace a $250 fan in less than an hour is gouging."

"Its always a good service, its a good price, and the people who come to my house are friendly and knowledgeable. And the never try to force sell me anything."

"Technicians always keep me informed and offer insights to operations."

"All of the technicians have done a good job explaining what they have found etc."

"The service was quick, complete and professional."

"Convenience"

"Service was good"

"Reliable service and reasonable price. Dontrail was knowledgeable and efficient."

"two technicians arrived in answer to "no heat" call. Tested furnace, and determined it was functioning, but thermostat was not. Showed us how to locate and change batteries in thermostat. Very polite."

"Very professional and respectful of property. Excellent customer service"

"Had four safety concerns about my heating system and only one of them was mildly addressed. My boiler still needs service."

"Friendly and honest staff."

"I was completely satisfied."

"Technician was prompt, friendly and seemed very knowledgeable."

"He was a very good at what he was doing and good customer service provided from him."

"I haven't had many mishaps with this company"

"Good customer service by the technician and he explained his findings."

"Great service"

"this service call was very good-experienced pointed out problem immediately from last service- he can return anytime"

"There was a confusion as to whether or not my ticket (sewage backup in basement) was going to be addressed in a timely fashion. At a certain point, I reached out to other companies seeing if they could arrive faster."

"Very knowledgeable, polite , do thorough job and great explanation on what was done ."

"Good explanation to us.re work done."

"Excellent service in timely fashion"

"The service technicians were fine. But the customer service has been terrible since. Im waiting on a part to fix my furnace and no one can tell me when it will ship or arrive. They also cant tell me the part number or specifics so I can try to source it myself and have it fixed. They wont return a phone call with the part number"

"on time - got right to work - cleaned up after - price"

"Technician arrived on time, completed work and explained everything to me."

"Awesomeness service and very nice employee's"

"have had excellent service."

"Always professional and thorough service!"

"Good service"

"Good service. Reliable."

"I gave a 10. because the service was good but there was a misunderstanding in the call that the operator said was included in my maintenance contract along with the AC.it was not and had to pay for it but was given a break"

"I think the quality of work is meeting our needs."

"Very helpful, great service and always a pleasure to deal with"

"The service we receive is very professional."

"You have always been very reliable."

"The technician, Dave, did an excellent job assessing the situation and taking the best and most direct approach to rectify the problem"

"Good service, but takes longer to get service than we anticipated when we signed up for program."

"Excellent service. Knowledgeable serviceman."

"On time, very knowledgeable Easy to talk to"

"The entire service process from scheduling to paying the bill was excellent. The service tech Justin was phenomenal, as frustrating as it was to resolve an unrelated issue with the original call he stuck with it far longer than I would have expected. He was at my house until 10:15pm on a Friday night and then had over an hour drive home. Well done Justin!"

"Nice guy. Came soon. I before to give him a tip."

"Prompt friendly and helpful service"

"I was not happy that when the technician arrived there was a salesman with him. I simply wanted a tech to change my U-VERSE bulb. I did not request a salesman. I voice my displeasure and the technician was not happy with me voicing my opinion. I was not disrespectful to anyone. The technician refused to do the requested work and left and told me to reschedule. The salesman left after the technician."

"Efficient, courteous, and friendly service coupled with an on-time arrival for my appointment."

"Good service for many years"

"We needed them to come that night and they did."

"very competent technicians"

"Timely service by competent people"

"The professional approach, knowledge, recommendation and clear transparency made us chose your services and upgrade to the Advantage Membership."

"Excellent customer service"

"Very dependable and economical. The only suggestion is, customer service rep should not go over all the contact details over and over again."

"Rick misdiagnosed my plumbing issue. Said I had a collapsed pipe on a Friday night so I had to stay in a hotel all weekend until We can schedule the job that wont be started until at least Monday. I heard from the company on Monday and I was told someone would be calling me to schedule the work that day and no one called me that day or any day after that. In the mean time I got a second opinion and was reassured that my pipe was fine, just needed to be snaked out. Well it was and my plumbing has been working great ever since."

"On time, professional and efficient."

"They came quickly and Dale was an excellent technician, educator, and customer service person"

"The person who came to do the furnace the other was knowledgeable and thorough, and also just a very pleasant guy."

"Tech had to order nozzle so furnace maintenance not completed"

"The billing department has made amny mistakes causing a delay in the technician to arrive during a flooding emergency."

"I would only recommend Mark for plumbing service. If you check my recent records, Roland J. Down did not perform well. My answer to question 4 only applies to Mark."

"Reliable and knowledgeable..."

"Courteus, easy to schedule. Knowledgeable"

"Your technician, Veeg, was very nice, knowledgeable, and courteous."

"Fast, efficient, thorough and friendly"

"Patrick, Service Manager made the difference, his professionalism follow up and understanding are the attributes that make sucessful companies what they are."

"Servicemen Gene and Ray did a great job installing the new furnace. Sorry I'm late responding to this email."

"we have been happy with the service received"

"My technician (Michael) was very knowledgeable and professional. Knowing that I was without heat he arrived ahead of schedule which was greatly appreciated."

"Your techs are the best - professional, conscientious and respectful."

"good service"

"He took the time to explain everything"

"Quick professional servicr"

"Provide excellent service."

"Very nice and professional"

"I've had your service for years and have always been very happy with your people and your service."

"..."

"Has always quickly responded with on-site tech support when problems arise. In fact, have already recommended Roland DOwn to a neighbor and he was also pleased with performance."

"On two separate calls I have been given a price by scheduler that had no basis in fact. Still waiting for written proposal for repairs and modifications."

"Everyone is so helpful Very nice to work with"

"Recent service was beyond my expectations; however, my previous experience with Roland J Down makes me hesitant to rate higher at this time."

"The company is very reliable and sends excellent service personnel to keep our heater and air conditioner in top shape."

"Excellent service"

"Happy with the service"

"Prompt professional service."

"He was a very knowledgeable young man, very polite. Answered all my questions he was quick and didn't leave a mess when he was done!!"

"I took advantage of a summer special for ac that was 50 bucks. I asked the guy if he could service furnace to get the special. He said no but special should be good in fall. Technician advised there were no specials but was recommending getting on a plan"

"I havent used any other to compare"

"I had a new furnace installed a couple months ago and the technicians, Gene and Cliff, were very friendly, professional, and answered all my questions. The heat shut off a week ago unexpectedly, and I requested service at seven at night. A technician, Tanner, arrived within an hour and a half and promptly fix the problem. He ordered a part and installed it a few days later. Tanner too was friendly and professional, and went above and beyond his duty by helping me program my thermostat."

"The service is always first rate. The technicians are always professional and show up on time."

"have always been happy with the service and the technicians.are very good"

"He was prompt and explained the problem immediately- just some issue w/ thermostat"

"Good service, but the Advantage program is expensive."

"Have been with them for over ten years and have never been disappointed in the service"

"best service in Albany"

"Service tech was on time, very courteous & kept me informed when a problem was detected."

"I called three times during the day my furnace went down, I went through almost two full days before someone contacted me back to send a tech to help with my problems!"

"The installers did a great job. The sales person did not convey the correct information pertaining to the thermostats that were to be installed, which let to confusion and churn. Subsequent to the install, the installers indicated that the sales person would return to show us how to setup the new thermostats, which did not occur. Now I am watching countless YouTube videos to learn how to setup and program my thermostats. Nobody can do a good job these days..."

"Fast, efficient, very pleasant to deal with. Kelly was wonderful!"

"Great service"

"Max is an amazing service tech. He was very courteous and professional and he explained everything that he did."

"After the heating system had ceased to operate, the inspection and repair were accomplished quickly."

"Everything was completed with satisfaction"

"Been calling you guys for decades now I think, between Security Supply and you guys, its worked out very well."

"The service is excellent."

"Technician was courteous and effective,as he located the issue quickly and replace the part expeditiously."

"Excellent pro with knowledge and understanding of the situation."

"call service and information provided via telephone was incorrect and proved very frustrating. Had to speak with 6 different people to get answers. Information each gave was different."

"Applies only to technician M. M. Hes excellent & not lazy."

"Professional service. Answered questions well. Critical: limited or no upsell!"

"Connor wS friendly and efficient. He just did not make a repair he dis some troubleshooting to determine what was causing the problem and made additional adjustments to prevent the problem from reoccurring. Connor was also clean during the repair and respectful of our home."

"Service technician was very efficient and knowledgeable"

"Great people to work with. Very fair price. And showed when scheduled. Would call again if needed."

"Beth Zampol is an excellent advisor for your company. She takes the time to explain everything and how it works. Nate was on time efficient and thorough."

"Zachary spent a great deal of time and did a very thorough plumbing inspection in our home. He checked every water source and water device in the home. We were very pleased with his attention to detail, his advice and overall pleasantness and respect for our home. It was a pleasure working with him and listening to his suggestions. Every technician from Roland Down who has been in our home for service or maintenance has been wonderful but Zachary was exceptional!!!!!"

"thorough, pleasant,"

"Good quick service"

"Have been pleased with Roland Downs technicians over the years."

"My work was done in a timely manner as Rick said was the the problem."

"The tech offered me solutions to a suggested repair and showed me how I could do it myself or have him do it. I requested he make the repair."

"I find Roland Down to be reliable, efficient and professional."

"Service was prompt and same day ! Had part we needed and job was completed quickly!"

"Clinton and Joshua arrived when they said they would and did a great job with my furnace. They were friendly and answered all my questions. I felt comfortable with Clinton's knowledge of my system and he appeared to be a great teacher to his apprentice Joshua. I will request Clinton from now on."

"Very patient with two seniors that r not well versed in technical things."

"Technicians are professional and answer questions for the customer"

"Your company has provided excellent service"

"Excellent technician"

"Service was on time and great."

"Reliability"

"Your service people have always ben very friendly and professional and seemingly competent."

"Technicians were very polite. They explained everything and didnt pressure me into a decision."

"I was very pleased with the service, and all the people with the company."

"ALWAYS LEAVE ROOM FOR a better mark"

"Tech was highly professional and knowledgeable."

"This service call went well.....but my first call for service, never resulted in anyone showing up."

"Courteous, knowledgeable, efficient technicians."

"Thorough and pleasant"

"Expertise and qualifications p"

"good professional service"

"Tech arrived and did not have a replacement nozzle with him."

"Friendly fast service"

"Knowledgeable and polite service person."

"Courteous, timely and knowledgeable"

"Professional service and prompt"

"RJD responded to our call quickly and replaced the warn out parts and had our heat back on in the same day."

"On time, efficient with time at house, explained what he was seeing as a concern."

"Prompt and outstanding service"

"Prompt service and very competent employees"

"Technician. diagnosed. the. shower. plumbing problem. and. recognized. a new part was needed.. This. happened on New Year day. The part was. ordered. and. installed. 2 days later."

"Usual excellent service"

"I don't usually make such recommendations"

"Because they come right away"

"plessed"

"Great service by installers Nick, Justin and Erny. Sales Rep Hunter was very helpful in determining best furnace for my house."

"Fast response, knowledgeable technician"

"He was knowledgeable, friendly and explained what he did"

"Rick is the best! ??"

"Timelyness of arrival; called for assistance when needed, and pleasant."

"Consistent timely service/ maintenance means no emergencies."

"Prompt, courteous and knowledgeable"

"Consistent and reliable service every time"

"Excellent Work Thank You"

"The rating is more for the technician and not for RJ Downs as a company. This is the first time in having a servicing visit of our boiler that I was not satisfied with the tech's work. He was not comfortable with a 1992 HB smith boiler and seemed to be more used to the newer systems. He was about to wrap up with a visual inspection when I asked him about cleaning the burners. He was surprised to find out that for the last 4 years every tech who came to do the servicing did clean the burners !!. He did not have long-wire brush that is needed for the cleaning of the burners but to his credit he did the best he could with a short wire. Given that our equipment is listed in your records, it would help if the techs coming to look at the equipment are comfortable with it. I have always enjoyed the prior techs who have done our boiler inspection and would prefer one of them to show up next time."

"Fast and friendly service."

"Pleased with care and product"

"AMEEN WAS VERY PROFESSIONAL AND THOROUGH. AND BETTER YET, HE COMMUNICATED WELL."

"good service and staff"

"Vinnie was very efficient and thorough."

"Had serious plumbing problem and a rep showed up promptly and fixed the problem very quickly."

"The technician didnt arrive during my 3 hour appointment window and never called to say hed be late. The people who answer calls dont speak English well"

"came to our house on an emergency call. Spotted the leak immediately."

"Been with Them a long time.. Great service"

"Very professional, and knowledgeable, technical staff, Jack, Rey, and Nick. A job well done. Clean and very disciplined one. Well explained the operation and installment so fully satisfied."

"Courteous and dependable service."

"Service technicians are very polite and informative"

"Our service expert was fantastic. He was friendly, helpful and respectful of our space."

"Outstanding service & professionalism"

"My technicians were thorough and professional and answered my questions about my inspection."

"Excellent response time and customer service. Friendly technicians."

"always responsive and accurate."

"Very professional"

"Mark was professional, friendly and neat. Was very knowledgeable."

"Since initial problem was addressed Ive been happy with company response."

"Excellent technicians."

"Fixed our problem very quickly, very friendly, explained system."

"Here's the email that I sent: Im writing this email because I have had no luck getting a manager to respond to my requests in person. Ive been told theyre not available or in a meeting numerous times over the past several months. I did have a conversation with one individual in the Summer, but nothing since. Its been very frustrating. I want to be as transparent as possible and let you know that I have lost faith in your company's commitment to good service and customer satisfaction, and I expect that you will do the minimum amount to make my situation right. And I want something on the record in the event that you do what I expect and elide the issues and provide us with no reasonable resolution in the likelihood that we will need to escalate our concerns. Here is the issue: We purchased a new heating and air conditioning unit from you folks in July of 2022. From the beginning weve had trouble with the system. It has done nothing but barely trickle heat or cool to our upstairs. This has resulted in several service calls with a number of people making whatever adjustments they can to make the system work. Youve sent your best guys. Frankly, theyre great respectful, positive, responsive, thoughtful and trying everything they can. We are happy with their work and their efforts. Nothing has worked. As a result, weve had to put a blower insert into the vents in the upstairs in the attempt to get some kind of cooling (that did not work so we then got a fan to make the room bearable) and in the winter we now sleep in our bedroom with electric blankets and several other additional layers. This is not working. I did not pay thousands of dollars for a system that works worse than the old system that the real live Roland Down installed 30 years ago. It seems that the 2-stage system that you folks recommended will just not work in our old house with the crazy quilt duct work that was installed 100 years ago. As a result of the failure of the system that you recommended we install, we need you to take out this system and put in something that will work. Assuming that it will need to be a 1 stage system - the of system did heat our home in a fairly reasonable way for over 30 years - we will also need you to refund the difference in cost for that system. Looking at the information sheet about the systems that you folks provided to us in the summer it looks like a $5000 difference. Please let me know when we can schedule the new installation and when you will refund the difference in cost. Thank you. Tim Feeney 46 Ray Street Niskayuna, NY 12309 518-573-3875"

"Professional and efficient."

"Very friendly, professional, no pressure just the facts"

"Main reason is the membership option. I had a plumber come over same night I called because Im a member. I have major work to be done with pipes in my basement so hoping my membership will help with that too."

"Reliable, competent, courteous service"

"Reliable knowledgeable"

"The service was completed in a timely manner. Dale was polite and very knowledgeable."

"Reliability, timely service in past."

"Prompt service. Knowledgeable"

"Good service, easy to schedule appointments, technician arrived within the window and was respectful of the home."

"polite, clean, thorough"

"I certainly cant tell if a good job was done but he was very nice. Im happy to not have to worry about calling fir service and having it set up for me."

"Very friendly and knowledgeable"

"Prompt and quick service, friendly and clean"

"Good, accessible services over the years."

"It's the phone system. Next to impossible to get through to you. most of the time, rep on the phone can't even open my account. technician gets a ten, but most of the customer reps get s=zero. Lucky for me I got through randomly to a couple who could actually help. On 1/5/23 the phone opens just kept cycling back to the opening message no matter which option I chose."

"Reliability"

"arrived on-time - work was thorough"

"Hunter was a very good representative of your company. Knowledgeable, thoughtful and patient."

"Timely and thorough service"

"The service was fine. The timing of their findings not so much."

"Best service"

"Very consistent service"

"Excellent service and explanations"

"good service"