Roland J. Down Service Experts Reviews

"required 2 visits - first visit identified lack of thermostat power due to electrical switch turned off - verified furnace fan and thermostat operated properly - did not verify A/C fan; 2nd visit determined loose/disconnected wire in A/C unit; annual maintenance performed 1 month ago - due to weather, A/C not used;service performed included connecting wire and clean unit (all performed 1 month ago); not happy being charged additional $70 for 2nd visit"

"The young man who serviced the unit was polite, did what he was supposed to do and spoke so quietly I didn't here him when he first spoke. He explained what he had done and what we should do at the end of the summer. I appreciated the advise he gave me so we can take care of it in the fall."

"Justin is very knowledgeable and professional. I know when he is finished that hes done a top notch job"

"Mohammad is the very best."

"good worker"

"Brian was polite and informative"

"I think the tech was very interested in selling us a new high tech system."

"Grant the technician did a great job."

"After a long hot day on other service calls GREG arrived and was as energetic as he could be. He went straight to work on the furnace checkup. Then he tended to the AC unit. We chatted. I could tell he knew what he was doing. And, he answered my questions. I am a self-employed architectural consultant. I appreciate a no nonsense approach to work. GREG was great."

"Josh was both personable and professional.... He came into my home, addressed the problem.. Josh came back the next day, knew just what to do, and solved the problem.... Very Respectful of my home and me...."

"The technician was very good. The comment I have is regarding the air filter replacement. Generally, the new filter cost about $55 or 60 and this time it was more expensive. What is the reason for that? Was it a different kind of filter?"

"curteous and actually came earlier than the scheduled appontment"

"He was very professional and did his job well."

"he had to make an adjustment to the air conditioner to maximize its cooling power and he explained it very well."

"Service personnel were pleasant, explained what they did, and were efficient."

"The technician went beyond the usual service by removing covers off of outdoor heat exchanger unit and hosed off the cooling fins which were thick with contaminants. Other techs have just sprayed up through the outer cover slots."

"on time. prompt service"

"No issues"

"#1 I had to insist he put something over his shoes #2 Once in basement worker was constantly COUGHING #3 I shouldn't have had to pay for part because of my contract "supposedly" NOW I HAVE TO BE IN SELF-QUARANTINE because of this visit!!!"

"Very knowledgeable technician"

"I am assuming based on long hvac experience always top of line that these guys knew what they were doing.."

"I feel fairly confident that the job was done correctly. I have purchased 3 high end furnaces and 2 a/c units over last 30 years. I have no way other than trust to know that job was done correctly. 5 companies. Many errors."

"they worked very hard on solving the problem"

"Technicians were on time, performed their work in an excellent manner. They were responsive to my questions. Their quality of work was also excellent. When the job was completed they cleaned everything up."

"Partial service - exterior AC only."

"Technician was prompt, courteous and knowledgable"

"he did his job - called ahead of time and confirmed - was satisfied with work. A/C was working well before he came and was still working when he left."

"very pleasant, had a mask on and understood we were concerned due to the virus"

"Devin explained very well what he did and in a very professional way."

"Technician was punctual, skilled and helpful."

"Technician very professional and thorough"

"The Technician tried to fix the problem and explained a part was required. He was hopeful the part could be obtained Tuesday."

"Thorough service and took his time."

"Sales Consultant Brian Silvia did a good job; disappointed with the installation technicians. We had agreed that the technicians would wait until I arrived to explain operations of the new units - they did not, instead they gave information my wife and left. My wife did not comprehend the information the technicians told her - appears they did not want to wait during the appointed time they agreed to earlier in the day. I pulled into the driveway as they were pulling out...."

"He was polite and punctual"

"Technician was very thorough and explained everything to me."

"James answered all my questions."

"All the women I spoke to regarding the service call were all professional and great to work with. James was also very nice and professional."

"Professional, courteous and on time. Did work in timely manner."

"Friendly and told us what he thought the problem was so we could fix it"

"We had an unexpected part that needed to be replaced. We were never told in past maintenance services that this part was wearing unevenly. Greg answered all our questions and did have the part on his truck and replaced the worn part."

"Told freon is $220 per pound. Looked it up and its about $37 per pound. Then sales rep had a 7 to 8 time frame for appointment. No show called 9 pm. Wanted to still show up. No thank you"

"Tech was very thorough"

"Our technician, Mike K. was very thorough and explained everything he was doing to my husband. He really checked every facet of our a/c system completely."

"Service was professional and competent."

"Ed was very informative and answered my questions without hesitation"

"Fast fast fast and knowledgeable"

"Every employee (interfaced with 4) was polite, informative and excellent workers."

"Nice job checking machine. Cleaning pump out rig and wiping it. Very nice. Did great on machine fin wash down."

"Very good service"

"nice tech but didn't do all of the checks required ---can explain if required"

"Came in wiearing mask, told us what he was doing and did it in good time"

"Technicians were friendly, neat, efficient."

"Service tech went above and beyond my expectations."

"tech. was prompt, courteous, and"

"Arrived within time frame"

"No attempt was made to check for a simple solution to my AC problem. Also given some incorrect info. The goal was to sell me a new unit. Ended up fixing the unit myself. Im no AC tech but I am mechanically inclined. The fan motor was just stuck. A firm push got it running again. The unit has been operating perfectly ever since."

"Justin was very informative. About out problem very professional"

"The tech was nice and friendly. He did a through job with his inspection of the system. He also explained what he was doing and why."

"Arrived on time, mask in place"

"Ethan and Ernie were on the ball! They arrived EXACTLY at the appointed time. Showed respect to me and my property while wearing masks at all times. Explained everything they were doing, did not waste any time and cleaned up when they were finished. Was a pleasure having them here. Elisabeth was wonderful to work with as well, answering all of my questions as we designed my project and worked through the numbers. All 3 were very knowledgeable about the products and made me feel at ease and happy I went with your company."

"friendly and thorough"

"Excellent sales service & installation services"

"knowledgeable about what he needed to do and gave us a suggestion about more efficient heating and cooling for the kitchen area"

"Greg arrived on time as promised and did the work efficiently."

"Very professional team."

"The young man was polite and efficient."

"Clint is very thorough in doing his job."

"He did a good job for routine maintenance."

"John arrived on time and performed the annual service on my AC in a friendly and courteous manner"

"I made myself very very clear what I needed when I made the appointment. Said I had newer equipment but need venting looked at. My sakes pitch was $5600 For a new tank which I did not need or they could not touch my plumbing. $100 charge for something I should have been told upfront."

"They were on time, polite and explained everything they were doing. The service person explained why we needed a new part and the cost, before he asked if we wanted it done. He also check out an issue with our condensate pump, at my request."

"He was on time and appeared to know what he was doing and made a very good recommendation to us."

"I was expecting the technician to arrive between 10am to noon. He arrived after 12 noon and said nothing about being late. I had plans of doing some things in the afternoon and had to change them."

"Grant always does a phenomenal job and focuses on educating the customer instead of just going through the motions."

"Grant is an outstanding technician. All of your techs are good but Grant is clearly the best. No problem fazes him, he just fixes it. He remains my "preferred technician". He clearly loves his work. Don't let this employee go because you won't be able to replace him."

"they were very professional"

"The TECH talked to me like I understood his language. He was talking like I worked for YOU!!!"

"Called. twice. to verify he was coming and. showed. up. within the. time period"

"Technician was friendly, professional, answered my questions completely."

"I had no idea it was going to take 1 1/2 hours to get an estimate on air conditioning. It was basically an hour long sales pitch."

"Showed up on time-was very professional"

"Good service"

"The second serviceman and product were fine, but the first serviceman put a gouge in my brand new driveway. I'm mad about that. The second service man said he'd com back and fill in the gouge, but he hasn't been back, maybe because it's been rainy."

"He was knowledgable explained things to be and appeared to be thorough."

"everyone was very helpful from start to finish"

"Excellent technician who provided us with explanations and the information we were looking for."

"Very friendly and knowledgeable service man."

"Both Kyle and his partner where very pleasant and knowledgeable Kyle was the only technician that told us about replacement of humidifier filter."

"Knowledge technician. Very professional."

"Work was done thoroughly, politely and efficiently Answered all questions."

"Brian is inspect and a very clean woker,I hope you give him a boues."

"Douglas always does a great job. He is thorough, knowledgeable and extremely pleasant."

"Service technician was professional and polite."

"very corgial and consciencetious. Seeming knowledgable. A good representative to your business."

"Helpful, courteous service"

"Both men were very helpful and courteous."

"Grant & Cheri were polite, knew what they were doing & were careful to use protective masks during visit."

"The responce to my problem was very good BUT THE PROBLEM WAS NOT RESLOVED AND I HAD A PLUMBER HERE TWICE AND HAD TO PAY $333.oo FOR FIRST VISIT NO CHARGE FOR SECOND VISIT NO CHARGE FOR SECOND NO RESULTS"

"Technician was on time, friendly and professional."

"a vary competent service person."

"So we had people out. Was told we would get a call back the next with a quote for moving the air conditioner. After a week, i had to call back. Got a verbal quote...$1,750 and a you will be called back tomorrow...(which is now 2 days ago). Really hate chaising people down."

"Elijah was very fast and did a fantastic job in evaluating my air conditioner."

"Service technician and consultant Cherie were timely, knowledgeable and professional. They both wore masks, maintained a social distance and were mindful of safety precautions."

"I was very satisfied with the service at the house however I was not notified until day of service that my tankless water heater was no longer on the contract and there is a separate contract for it which there is additional money due. I scheduled this appointment the beginning of March and received two additional calls asking if I could move up my appointment; at no time was I notified that my tankless water heater was not under contract. I do not recall an email or letter advising of this. It would have been helpful to know the change of policy before the technician came out so he does not have to come out again especially during these times."

"Very professional and answered all questions we had ."

"Elijah was very efficient and did a great job!"

"The A/C did not work after they left, requiring a seond visit the next day. A wire was not reconnected, so the compressor was not kicking in. So it ran that way for 24 hours without cooling. So how did they verify it was working? Also, light bulb on UV wasnt working after they left (was before they came). Had to be replaced. They should have caught that too."

"Helpful, friendly and professional service!"

"He did a good job. Very efficient. Explained clearly what he did and how the furnace is functioning"

"Very professional and knowledgeable"

"Technician was on time, courteous & professional."

"Knowledgeable , courteous"

"did a thorough job. Cleaned up after himself."

"I was very pleased with the work that was done. Richard is an excellent plumber and he is very knowledgeable."

"He kept his distance due to COVID, but remained courteous and professional while performing the maintenance check."

"Diego was on time, polite, wore a mask and spent time making sure everything was in running order. I just wish the filter for my unit wasn't so expensive."

"Shaun was very nice and answered all my questions."

"Professional and proficient"

"On time Went about his work"

"Tech was very knowledgeable, professional and courteous. Explained everything he did."

"All was well done."

"Devon was awesome, went through everything with me , was very knowledgeable and courteous"

"Grant was professional, personable, respectful. He educated me !"

"Knowledgeable& through"

"Knowledgeable about the job"

"Shawn is very knowledgeable and an expert in HVAC"

"The sales person Cheri and the technicians James and Ernie were all very polite and professional. The job was done clean and quickly."

"Ernie was very polite and informative. Told us exactly what he was going to do."

"very professional ... thorough job ..."

"No concerns or problems. Did a good job."

"Tech provided some information when he was here, but was supposed to do some research and follow up later. Never heard anything back. Tech also took his mask off 5 minutes after coming inside which defeats the purpose of wearing the mask in the first place."

"the tech was courteous and completed the service in a timely fashion."

"Prompt, Courteous and thorough"

"Ethan and Kyle got an early start on the AC replacement. They were professional in their manner and provided a thorough review of the work performed."

"I have always been pleased with your service, that is why I am willing to pay for the contract with you"

"Called 8:30am on a Saturday w/ hot water heater problem. By 6:15pm had a newly purchased and installed hot water heater unit. Outstanding service by technician Richard"

"Tech and sales rep. Very professional!"

"The service man was very polite, completed the service in a timely manner."

"Were extremely careful about social distancing."

"Gregg was friendly and answered all my questions."

"tHEY WERE ON TIME VERY NICE AND CLEAN .cOULD NOT TELL THEY WERE HERE WHEN THEY LEFT."

"The technician was extreme;y thorough and explained things in detail."

"Doug worked on the a/c in a timely and professional manner."

"Tech explained what was done, what issues found and cleaned up well."

"Technicians were very nice. They arrived about 15minutes later than my scheduled time frame."

"Prompt, courteous service. All of the service was done perfectly."

"did the work quickly, and seemed knowledgeable about the service"

"Tech. Doug and Mike were great!"

"Devon was very helpful with other questions I had regarding equipment in our home. He was very courteous and professional and went out of his way to go and get me an air filter I needed. It wasn't on his truck and he went to get it to complete the job. It was much appreciated."

"Courteous knowledgeable thorough"

"Professional and polite"

"very knowledgeable"

"efficient work and proficient repair tech."

"On time, courteous, and efficient."

"The whole experience was exactly as I hoped it would be."

"Guy was very knowledgeable"

"kept me informed of every step"

"Tech was very courteous and knowledgeable."

"The Tec went over every part of my air conditioning system"

"Took the extra time to ensure I was satisfied and explained what was done"

"Technicians were Courteous and timely"

"Polite"

"Can always expect the best sevice the first time"

"They arrived within the time and completed the servicing of the AC system."

"I was satisfied"

"showed up on time, very considerate about the convid-19 problem"

"Did not go with '10' since this was a contactless service due to the current health crisis and I did not observe the entirety of the call. It looks like the condensate pump operation was not verified and the pump was not cleaned as in past service calls. Greg did a good job of describing the condition of the system when he was done (and also followed all recommended protection procedures for customer contact)."

"On time. Very courteous, very professional, answered all my questions."

"Profesional, and thorough."

"Brian was on time, thorough with his measuring of the house and explaining our air conditioning options, polite and personable."

"The arrival time was perfect and the work was done in good time"

"Joseph is his first name/forgot last name. HE WAS EXCELLENT! EFFICIENT/IF I HAVE A FUTURE PROBLEM, I WILL ASK FOR HIM. MARGARET B"

"Efficient, on-time, safe and pleasant."

"Tech was courteous and wore a mask"

"Tbe gentlemen were vwer accommodating and helpful."

"Very efficient and a job well done."

"He is very comfortable.And he did his job very fast."

"Very professional, Used masks and gloves."

"Service person professional, polite, knowledgeable and helpful"

"great work"

"Marks expertise in service was great and explained the functions of our heating system to our satisfaction"

"Technician was very polite and knowledgeable."

"Douglas was thorough and explained everything."

"Technicians were very timely and gave me estimate time of completion, which was right on. Very courteous, and cleaned up when finished."

"Arrived on time. Provided answers to questions. Provided guidance"

"Late arrival and not fully prepared for the task as hand."

"Tech was on time and very pleasant"

"Prompt, courteous and did job well."

"The tech was nice when he was here but he didn't call to say he was on his way which I think is the usual. He was 90 mins early and said he called but I don't think he did. He didn't seem to take much time when he was here, about 10 mins inside and maybe 10 outside. He said the capacitor was failing and it would be about 230 to replace."

"Due to Covid virus I requested only outside maintenance on my AC to avoid anyone coming inside. Clinton arrived at the scheduled time was courteous and updated me via cell phone."

"The serviceman did a very thorough job making sure that my furnace was working properly."

"Kyle was excellent. He arrived on time and was very professional. He answered of my questions. Was very kind and patient with me."

"80"

"The technician was very through and did a great job. I am unhappy that 2 annual services were performed on the same day. When contacted to schedule the service I was told that the work would be performed mainly outdoors since the air conditioning was being serviced. When the tech arrived he stated he needed to "look at" the furnace first. He never informed me he was doing BOTH the furnace and AC annual service that day. He was in and out of the house for over an hour and then told me he was going out to the AC. He went to the thermostat in my office 3 or 4 times. In total he was in and out of the house for over 2 hours. When he was leaving I asked why he performed BOTH services that day, and he told me that was what the dispatcher told him to do. I think I should have been called and informed of the change of plans, and I did not appreciate that he spent that much time in my home during this time of quarantine."

"Matt has been our technician for 20 years since our was built Always does a great job"

"On time, efficient, let us know options regarding air cooling system, etc."

"Timely, efficient service"

"technician was knowledgeable and explained what he was going to do."

"Tech was professional courteous and very knowledgeable"

"They came on time,did what they needed to do and left. Said everything was fine. Also were caareful about masks and contact during this pandemic."

"Thorough check of a/c professional & informative"

"Kyle is very knowledgeable and explains everything."

"Service man was very professional!!"

"Fast and expert service"

"Technician was courteous and professional and completed the maintenance in a reasonable amount of time. He recommended that I consider replacing the UV light which I will do before the next heating season."

"On time, organized, good communication and efficient workers."

"Friendly and timely"

"Doug was on time, thorough, efficient, friendly, and knowledgeable."

"Polite, knowledgeable, friendly, wore a mask"

"very professional, explained everything that was done"

"Very professional"

"Nobody iis always perfect"

"Knowledgable and friendly. Arrived within scheduled window time. Followed safety procedures."

"Very efficient, COVID19 protections were efficient, just wish they werent needed"

"On time. Followed covid protocols. Answered all questions. Was thorough"

"Friendly and personable youngman"

"did a very thorough job"

"Devon was very informative and gave me some helpful tips."

"Outstanding customer service, explains everything in laymans terms of all work performed."

"Professional, friendly, helpful"

"The associate was on time, did his work efficiently and filled me in on work that he did,"

"Justin takes the time to explain everything"

"He seemed very competent, answered all my questions, and was very pleasant."

"He was very good and very polite"

"Mohammad arrived on time, used appropriate PPE, was polite and efficient. He kept us informed of his progress on our AC tune-up and the results."

"Both techs were helpful, efficient, and even helped with an issue which was not heating/cooling related!"

"Byron was very polite and efficient."

"Service was performed several hours earlier than scheduled (after requesting my agreement with accelerating the schedule), the technician arrived wearing the proper PPE (mask and gloves), the technician was knowledgeable and friendly and answered all questions."

"grant did everything quickly and professionally"

"Diego did a great job."

"Tech that came to our house was very pleasant and professional"

"He was great"

"Anthony and technician very professional."

"Everything was fine. No problems at all. He was good about wearing a mask and about social distancing."

"Professional. Safety equipment on. Took care of business and explained everything."

"He was curteous, timely, answered any questions."

"Quickly identified and resolved issue. Gave advise to avoid future problems."

"Did as promised. Wore proper PPE"

"Extremely professional. Explained the service, asked if there were any questions. Very neat and timely ??"

"Your representative was knowledgeable and honest in her assessment."

"Ryan was extremely helpful even with things he didvnot have to do."

"Kyle was very professional,knowledgeable and answered any questions I had."

"Both Rusty and Ethan were very friendly and patient with me, explaining everything to me! They die a really great job with installation, and cleaned up after themselves."

"Problem resolved"

"Very professional."

"Technician was very attentive to the problem and displayed professional attitude."

"Robert was very helpful and professional."

"Company personel took the time to explain the work being done. They were courteous and practiced respectfully safety issues. I was impressed."

"Called first to say he was(Devon) on his way. Also very respectful and cleaned up after inspection of A/C unit,"

"Everyone was professional"

"Crew came on time, was very efficient, explained everything"

"Ryan was punctual, respectful, engaging, and efficient."

"Very professional and knew the product."

"Very professional install guys, great quality of work. Looks great, works!"

"On time,profession9"

"Polite and efficient"

"Ray had to come back after my duck work was installed on 4/29/2020 and fix the duck work to r satisfaction. Job was not done properly the first time around by Ernie,Ray,Kyle Ray was on time and did a fine job on 5/5/2020."

"Good job done"

"Very capable techs knowledgeable courteous answered questions from us observed distance protocol"

"Still, haven't received the estimates from 4/28"

"Everything went well."

"They did a great job under all the stresses of the pandemic"

"They were professional, knowledgeable and prompt."

"Greg was careful and thorough with the maintenance."

"Lower rating is due to a sales rep showing up with service tech unannounced. I was not alerted to extra people coming to this service appointment. Company shouldnt do this without home owners knowledge. I am still waiting on a proposal the sales tech was suppose to draft for my systems. Otherwise service has been great."

"Based on my research, the initial price quote was very high, but you were willing to come in at a good price. Cheri was great as were the technicians."

"service was fast and efficient"

"Given the COVID-19 situation the guys were very sensitive to the issues with both the virus as well as the maintenance of my ac system. Friendly professional and genuinely nice people."