jon D. ballston lake, new york May 31, 2023 "The technicians were very professional, worked quickly, respectful and did a great job!"
brenda S. albany, new york May 31, 2023 "The gentleman was professional, he answered all my questions and fixed the problems."
virginia L. mechanicville, new york May 31, 2023 "Adam was professional, knowledgeable and very helpful. He did a great job."
lynn P. saratoga springs, new york May 31, 2023 "Jeff was great provided very knowledgeable information and recommendation for our issue!"
alex L. schenectady, new york May 31, 2023 "courteous and professional on initial phone call - received service in a timely manner - very polite and knowledgeable technician"
mark W. albany, new york May 31, 2023 "He called prior to window of service, said he would be here in half hour, arrived in 20 minutes....the way service should be, informed and on time"
linda L. mechanicville, new york May 31, 2023 "Dave was very knowledgeable and explained everything well and what we need replaced"
adela H. schodack landing, new york May 31, 2023 "Prompt and professsional, both did an awesome job. Working to find out a way to eliminate the air in my water."
melinda H. scotia, new york May 31, 2023 "Richard has done a lot of fixing for us and he is great at his work , very helpful , reliable overall great plumber !!"
carol S. delmar, new york May 31, 2023 "The tech was pleasant and efficient. I had some questions that he answered to my satisfaction."
carolyn D. clifton park, new york May 31, 2023 "friendly - honest - directed me in the correct filter for purifier."
john C. south glens falls, new york May 30, 2023 "Prompt and Professional addressed problems correctly"
karleen M. saratoga springs, new york May 30, 2023 "The tech that came to the house is the same tech that I had for my furnace this past October. He is very nice and informational."
francis A. guilderland, new york May 30, 2023 "Brandon arrived on time gave me needed information, answered my questions and was very pleasant"
karen H. johnstown, new york May 30, 2023 "The Serviceman was prompt, personable, professional, knowledgeable, and informative. Thank you for your service of my systems. I always feel that your staff is very fair and honest."
steven C. albany, new york May 30, 2023 "I am sure the tech Irish did a good job. I dont think its right that I had to supply him White Vinegar, which he used all up."
susan S. east chatham, new york May 30, 2023 "Technician was prompt and called ahead to say when he would be arriving."
lee F. ballston spa, new york May 30, 2023 "On time, efficient, prepared, verbal assessment to me when he was done."
paula G. scotia, new york May 30, 2023 "I have been a customer since 1982. The service provided has been great."
laura Y. saratoga springs, new york May 30, 2023 "Joseph B and Clint were both knowledgeable, professional, and courteous. And they're both such nice, friendly guys. You are lucky to have them as employees."
bob A. clifton park, new york May 30, 2023 "Pleasant reception on phone pertaining to initial phone call to schedule appointment. Listened and responded well. Thomas Quinones, technician on-site was very pleasant, focused and answered my questions. Thomas and I both addressed a concern at the end with the outdoor AC Unit. It was the power shut-off switch not operating properly. We were successful in correcting the issue. Appreciated Thomas and happily provided a monetary gratuity."
rayad M. ballston lake, new york May 30, 2023 "I never give a 10. Techs are usually good, wear booties in my home and explain well."
robert W. schroon lake, new york May 29, 2023 "Richard was thoughtful, quick, explained everything clearly, and got the job done."
patricia L. mechanicville, new york May 29, 2023 "All units serviced and cleaned. Service tech was thorough and friendly."
richard M. clifton park, new york May 29, 2023 "The technicians were prompt and answered my questions."
theron S. latham, new york May 29, 2023 "Technician Myles did a great job. However, one of your CSRs screwed up a chance to move my appt time up several hours (never updated the change in your system)."
marie A. rensselaer, new york May 29, 2023 "Very pleased with getting problem resolved on a Sunday night, especially on a holiday weekend, in a timely manner. Service person was excellent (sorry I didn't get his name)"
bill E. rensselaer, new york May 29, 2023 "People like James G. ensure me that Im getting the best service possible."
bonita H. cohoes, new york May 28, 2023 "Friendly. Explained what was wrong and what was done to fix it."
david P. albany, new york May 28, 2023 "Responsive to the call and urgency of the need. Quick and courteous service."
les S. albany, new york May 28, 2023 "They explained what they did and what to be aware of going forward."
charles V. ravena, new york May 28, 2023 "Dan and Logan were probably the most thorough technicians that have ever serviced my equipment. I was very pleased with their work."
julean A. porter corners, new york May 27, 2023 "Richard figured out rather quickly why I had no water. I was very impressed."
paul P. averill park, new york May 27, 2023 "Showed up on a Saturday under 24 hours, not even an emergency"
thomas D. clifton park, new york May 27, 2023 "Knowledgeable,personable,explained everything he was doing. A pleasure to meet and an excellent representative for Roland J. Down."
joseph P. schenectady, new york May 27, 2023 "Richard provided excellent service. He is courteous and efficient. He thoroughly explains the problem and the solution and provides useful tips on how to properly maintain our plumbing system. This is his 2nd visit to our house since we have been RJD customers and we are extremely satisfied! The woman that booked the appointment for us was extremely friendly and helpful as well!"
cheryljohn A. schenectady, new york May 27, 2023 "The technician arrived within the promised time. He was efficient and friendly."
ken S. clifton park, new york May 27, 2023 "Vince did the annual maintenance and also addressed an issue I had with the system. Very satisfied on both."
arlene K. albany, new york May 27, 2023 "Techs were great. Knowledgeable, friendly, hard working. I feel like they did a good job"
fred J. ravena, new york May 27, 2023 "Christopher Leigh did a thorough job and answered all my questions. Very impressed."
marilyn R. bolton landing, new york May 26, 2023 "Came on time, professionally friendly, and did the job."
kathy H. waterford, new york May 26, 2023 "James G was great. Explained everything. Told me his findings. Was very polite. I hope I can have the same technician for my September service"
shane P. ballston spa, new york May 26, 2023 "Easy to schedule service; kept me updated on arrival time of technician on day of service; technician (James) was excellent - efficient, respectful, personable"
anthony L. waterford, new york May 26, 2023 "The technician was very polite and explained clearly what he did."
david C. glenville, new york May 26, 2023 "Mike and the other guy were super nice and friendly and helpful"
joan L. rotterdam, new york May 26, 2023 "He explained everything he was doing and why he was doing it."
dave B. schenectady, new york May 26, 2023 "The plumber Richard was knowledgeable and very professional and explained everything and was wonderful. Very pleased and will definitely use Roland J Down again. All our problems were resolved could not be happier thank you Dave B"
tara M. saratoga springs, new york May 26, 2023 "The techs are always knowledgeable and courteous! The office staff is pleasant and helpful."
john S. scotia, new york May 26, 2023 "The technician was friendly and thorough. He explained everything that he did."
kathryn C. wynantskill, new york May 25, 2023 "He went and got the right filters. He was friendly and knowledgeable."
dena C. burnt hills, new york May 25, 2023 "Chris was very professional in his job, explained each item he tried to determine why I couldn't get furnace running. He literally took me step-by-step."
chris C. clifton park, new york May 25, 2023 "The Tech was knowledgable, however could not figure out why the pressure switch that was rated for my furnace wouldn't work. He had to use a different rated switch. The fee charged for the work was much higher than anticipated. I had diagnosed the problem and researched price of new pressure switch prior to calling so I had a ballpark range of what it would cost for work performed."
janice D. cobleskill, new york May 25, 2023 "The techs always show up when expected. They do through inspections and maintenance. They safe always pleasant and courteous."
michael G. clifton park, new york May 25, 2023 "The technician performing the service, Nicholas Flanagan, was timely, friendly, courteous, and very efficient."
thomas F. saratoga, new york May 25, 2023 "Great tech; arrived on time, explained what needed to be done, was meticulous and respectful of our property. Great communicator! Thorough and neat."
cathy K. schenectady, new york May 25, 2023 "Very respectful. Told me what he was going to service The air conditioner was still in good condition and couldn't find any problems"
janet/john R. albany, new york May 25, 2023 "Efficient, fast, prompt service. Friendly helpful technicians."
william H. latham, new york May 25, 2023 "Christopher was excellent! He was polite and friendly! He preform the service fast and efficiently."
arlene K. albany, new york May 25, 2023 "Guys were great, friendly, professional, hard working. Clean up was not very good but I get it. A very long day for these two guys"
mr. mackay M. schenectady, new york May 25, 2023 "As always, the technician was on time, personable and obviously capable."
kim T. latham, new york May 24, 2023 "Mark did a great job! He spent a lot of time looking into my problems I was having. He installed a new kitchen sink handle and it works perfectly!"
sally C. loudonville, new york May 24, 2023 "The tech was great! i wanted to fill out a survey for him but the link did not open. Can you send that survey to me?"
mike S. schenectady, new york May 24, 2023 "Was told it would be a 4 hour job but took over 10 hours. He left a mess for me to clean up. Didnt put the piping where we discussed so it looks horrible. He didnt label the hot or cold value."
marvin S. ballston lake, new york May 24, 2023 "EXAMINED FOR LEAKING GAS -PROFESSIONAL, COMPLETE, KNOWLEDEGABLE, AND THEY EXPLAINED WHAT THEY DID AND FOUND NO LEAK"
patty L. cohoes, new york May 24, 2023 "This was supposed to be a general plumbing inspection but was obviously just intended to generate new business for Roland J Down. The inspector just ran faucets, flushed toilets and suggested services. There are a couple of issues that I am aware of and he was able to provide price quotes for those, which was helpful and which I will be following up on, but if it were not for that, this "inspection" would not have been of much use. I will certainly continue to be a customer as Roland J Down has in the past always provided excellent service, but this "inspection" was a letdown."
kristopher H. schenectady, new york May 24, 2023 "Salesman tried to sell my wife new units that were unnecessary and lied to her about the issues we were having"
theron S. latham, new york May 23, 2023 "Miles the tech was great. On time, friendly, did a thorough job with my a/c service. Your customer service staff, however, mishandled an offer to move the appointment up a few hours (the change was not updated in your system by the rep, Donna I believe)."
tom W. saratoga springs, new york May 23, 2023 "I have had nothing but great success with your plumbing division! They are all consummate professionals and take the time to explain everything to me in layman terms."
robert P. clifton park, new york May 23, 2023 "Technician was extremely polite and seemed most knowledgeable"
cathy K. schenectady, new york May 23, 2023 "He told.me his name and what services.he was doing Very respectful!!"
carmela F. albany, new york May 23, 2023 "Nick was very helpful and knowledgeable about our heating, AC in hot water tank."
phyllis M. latham, new york May 23, 2023 "Because the Tech was very polite and knowledgeable and explained the details of what he had to do to fix the problem so that I would know what to do if it happened again."
dean noakes N. watervliet, new york May 23, 2023 "Technician very efficiant, polite. Informed us we would need to change filters and he would include filter size/number on email copy of service report/statement. We have not received filter info yet or copy of work performed."
denis K. niskayuna, new york May 22, 2023 "It was easy to make an appointment, the service technician arrived within the window, and the technician was friendly, professional and careful of the house."
lawrence G. glenmont, new york May 22, 2023 "Original service rep didnt show. Very disappointing. The rescheduled service rep was very good."
bill M. latham, new york May 22, 2023 "Kevyn was friendly and did a thorough, professional job in a timely fashion.."
robert E. halfmoon, new york May 22, 2023 "on time as scheduled , explained everything, it has been great to have Rj down for over 30 years"
salih C. niskayuna, new york May 22, 2023 "The technician (Stev?) made minimal effort to explain anything. He was there for a plumbing leak. Took direct 2nd request on our part to get him to walk into the furnace room with us to show us which valves turned off water, etc. (He wanted us to go in, find valves, while he texted in yard). One scheduler was excellent - the one who responded to me online text and sent technician out. The one who I had called right after filling out online text said nobody available til next week."
michael K. ravena, new york May 22, 2023 "Nicholas was VERY thorough and meticulous, the kind of employee that is a true asset to your company."
sherry P. troy, new york May 21, 2023 "The young man did an exceptional job. He checked to insure that the thermostat was correct based on the air temp coming thru the vents. No one has ever don that before."
risa L. east greenbush, new york May 21, 2023 "He did an excellent job, finding the problem quickly and attending to it. Great attitude as well"
albert S. cohoes, new york May 21, 2023 "You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."
albert S. cohoes, new york May 21, 2023 "You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."
jan P. scotia, new york May 21, 2023 "The technician was very knowledgeable. He was pleasant and respectful. He informed me about the service, cleaned up after himself, etc."
john L. saratoga springs, new york May 21, 2023 "Agent showed up on time. He was polite and worked quickly."
wayne T. schenectady, new york May 21, 2023 "the service was very good . the technician was very professional a lot of experience."
eric P. albany, new york May 21, 2023 "We are always happy with the service we received from your company. All of the folks who stop by are very helpful and do their work quickly and professionally."
randolph F. gansevoort, new york May 21, 2023 "The technician, James, was thorough, knowledgable, and polite. Perfect service."
timothy oleary O. northumberland, new york May 21, 2023 "Tom repaired a difficulty with our furnace that proved to be more troublesome than first anticipated"
john M. saratoga springs, new york May 21, 2023 "Very professional service in assessing my AC and preparing for the coming summer season."
john S. albany, new york May 21, 2023 "Vinny/Tech was excellent and the service overall is outstanding."
ronald T. rexford, new york May 20, 2023 "Technician arrived on time and did a thorough work-up on my A/C system."
joseph R. gloversville, new york May 20, 2023 "very satisfied with RJDowns. this survey covers all four emails you sent me. Thank you."
mike M. east greenbush, new york May 20, 2023 "Kavyn K. the service tech that came out was very polite and was very knowledgeable in his ability to perform the air-condition ing check and services our air filter."
pamela H. scotia, new york May 20, 2023 "Myles Townsend. the serviceman. was prompt, extremely efficient, knowledgeable, and very willing to answer questions. Although he is relatively new to Roland J. Down, he is a keeper. I will be requesting him for next year's servicing."
catherine L. schenectady, new york May 20, 2023 "Myles was late for our appointment and called to apologize and let us know that he was on his way. Once he arrived he did a wonderful job cleaning our outside unit. I don't remember anyone else doing that."
robin C. mechanicville, new york May 20, 2023 "Customer service is great. Service is quick and reliable"
freda T. mechanicville, new york May 20, 2023 "Efficient, worked in the time allotment, friendly, answered all concerns."
nancy H. albany, new york May 20, 2023 "James did the work very professionally and competently. His people skills are great: on time, courteous, thorough. Remembered a prior problem (NOT of his making) and took the time to check it out. James is a keeper!!!!!"
herbert S. saratoga springs, new york May 20, 2023 "Our service rep was knowledgeable and very conscientious about doing a thorough job"
brad F. delanson, new york May 20, 2023 "The technician was polite, informative & did a complete cleaning on our ac."
ann K. saratoga springs, new york May 20, 2023 "Your technicians have tried hard and repeatedly to fix problems with our Lennox system. However, this Lennox thermostat, which we rely on when we are away for the winter season is too delicate and also too complex. We have a Nest thermostat in our other home what has had zero issues over 8 years. Your Lennox computer thermostat gets messed up with power outages repeatedly at least once a year and even though it was replaced last year. It is a bad product."
nydia S. waterford, new york May 20, 2023 "Technician was competent, knowledgeable, & respectful of my property."
brad S. ballston spa, new york May 19, 2023 "Member knowledgeable, on time. Made proper checks and discussed various questions I had."
krista F. gansevoort, new york May 19, 2023 "Technician spent extra time to explain how the system worked and what he was testing"
bernice H. saratoga sprinbgs, new york May 19, 2023 "Joe was a very knowledgeable young man and very pleasant. You should be proud of him."
patricia C. latham, new york May 19, 2023 "Brandon did a great job with my annual air conditioner check. He was very friendly and explained everything to me. He gave me advice on things to do to extend the life of my equipment. H e answered my questions very well. I feel safe with him as a technician and having your company to help me."
ellen K. albany, new york May 19, 2023 "Technician was on time, very polite, and tended to his purpose without delay. He seemed very efficient and knowledgeable."
clare M. rensselaer, new york May 18, 2023 "Reminders sent for appt. date and time. Technician arrived on time, completed the maintenance check promptly, explained his findings and answered all our questions."
sylvia G. colonie, new york May 18, 2023 "Tech was on time, introduced himself, had service completed in no time"
timothy C. delmar, new york May 18, 2023 "Brandon was extremely welcoming, knowledgeable, friendly, helpful, and thorough. He takes his job seriously and is concerned about the customer."
philip H. loudonville, new york May 18, 2023 "Technician very efficient, professional and competent answered fully all my question"
paul M. spencertown, new york May 18, 2023 "Knowledgeable Knowledgeable, and eager to do the job required."
bruce B. albany, new york May 18, 2023 "HE WAS A GENTLEMAN AND WE TALKED A LOT , AND BOY DOES HE KNOW HIS STUFF WOW."
edward R. south glens falls, new york May 18, 2023 "Technician was friendly, courteous and very efficient!"
wanda H. schenectady, new york May 18, 2023 "The tech got here at the prescribed time and was very nice."
l berkley D. niskayuna, new york May 18, 2023 "Had wrong part; failed to get correct part; work not done"
joseph M. troy, new york May 17, 2023 "This was the 3rd visit in less than a week but your knowledgeable tech finally steered me in the right direction. I learned some very useful information about the fuse situation with my system."
john V. clifton park, new york May 17, 2023 "Roland J. Down is so reliable and there workforce very thorough and pleasant. Kevin was very informative and helpful!"
peter V. gansevoort, new york May 17, 2023 "Service was prompt and service man was friendly and complete"
cynthia L. troy, new york May 16, 2023 "Service is efficient, timely, and procedures are explained clearly."
roland O. clifton park, new york May 16, 2023 "Your technician was very thorough and went above and beyond in cleaning my outdoor A/C unit."
joan L. rotterdam, new york May 16, 2023 "It took several visits before the problem was resolved (hopefully)."
gregory B. clifton park, new york May 16, 2023 "Jack and Dan were very professional and courteous. Explained the work to be done in detail prior to starting. Work area was kept very neat. The completed job looked very professional."
david D. stephentown, new york May 16, 2023 "Professional experience with Jack and Ernie. They were mindful of our home and surrounding. A pleasure."
peter K. saratoga, new york May 16, 2023 "Technician showed up within an hour of my call and both addressed my problem but also provided info on how to prevent in the future. Excellent experience with the tech."
carol S. delmar, new york May 16, 2023 "Service was excellent. He took his time and provided information concerning my AC."
carol S. delmar, new york May 16, 2023 "Service was excellent. He took his time and provided information concerning my AC."
daniel L. queensbury, new york May 16, 2023 "Josh was great and very thorough. However, I was scheduled for 12-2pm and Josh did not arrive until after 2:30. This happens repeatedly so it is clearly not the technicians fault but the fault of the scheduling team. They have the technicians driving all over the place."
scott S. clifton park, new york May 16, 2023 "Guys were very friendly and knowledgeable. Told me all about what they were doing and about my system."
jaime l/l L. scotia, new york May 16, 2023 "Toilet flanges were installed 1-1.5 inches to low and cost me more $ to have my contractors redo them so the toilets would seat properly once the flooring was installed."
janet A. troy, new york May 16, 2023 "Tanner, the service tech, very knowledgeable, professional and friendly."
wayne P. clifton park, new york May 16, 2023 "Technician was efficient, knowledgeable, friendly, explained things well."
wayne P. clifton park, new york May 16, 2023 "He was efficient, knowledgeable, friendly, explained things well."
daphne F. ballston spa, new york May 15, 2023 "Only thing that could have been better is if they brought a leaf blower to clean debris from bottom of outdoor air conditioner- I have no hose bib outside."
linda D. loudonville, new york May 15, 2023 "Tech was friendly, polite and explained suggested repairs so I could understand parts needed."
tim D. troy, new york May 15, 2023 "Rep arrived on time. Very informative and clear explanations to my questions"
elizabeth S. schenectady, new york May 15, 2023 "I am always very satisfied with the technicians that come to my home their always very curtious and explain everything that their doing and any problems they find and solutions"
donald L. albany, new york May 15, 2023 "very good service, but their is always room for improvement"
barry Y. selkirk, new york May 15, 2023 "Good communication on tech arrival time. Easy to make the service appointment."
john B. slingerlands, new york May 15, 2023 "Would have been a 10 but due to no fault of his own, technician was very late."
james L. schenectady, new york May 15, 2023 "Technician was on time and pleasant to deal with. He asked at the end if I had any questions or conderns."
george S. altamont, new york May 15, 2023 "The three technicians who were here installing my new combi-boiler were awesome. Very friendly and helpful."
cynthia M. queensbury, new york May 15, 2023 "Steven was knowledgeable and explained what he was doing to me. Informed and pleasant!"
debra spaner-smith S. latham, new york May 14, 2023 "The technician was very professional and explained everything. Especially different ways to use my thermostat."
jeanne H. colonie, new york May 14, 2023 "Conor helped explain how to change my furnace filter and exactly why the typ I had was not good"