Roland J. Down Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 13,237 Reviews
michael W.
wynantskill, new york
"Ethan and Mike provided excellent service. They installed our new furnace and cleaned up very well after the job was done. Ethan showed us how to use our new thermostat. Both technicians were very professional."
dave B.
schenectady, new york
"Not on did Grant provide all the needed service and explained what and why he was doing certain things when asked."
sally D.
albany, new york
"The technician was courteous and knowledgeable in the information he presented during the servicing of my system."
kim T.
latham, new york
"A very thorough job was done."
lance I.
burnt hills, new york
"tecnician called to say what time he would arrive and was at my home when he said he would be. Technician respectful and abidedby social diistancing!"
aaron P.
voorheesville, new york
"Twice now your company has helped me out in a pinch. Because of your weekend service I will be purchasing my next furnace hopefully with your company. Thank you!"
jann S.
east greenbush, new york
"The guys were GREAT"
mary B.
latham, new york
patrica A.
albany, new york
julie Z.
waterford, new york
"Very polite a d professional"
meghan V.
cohoes, new york
"Explained things"
thomas C.
saratoga spring, new york
"A very knowledgeable and courteous technician."
roxanne H.
westerlo, new york
"When I called in for service at 7:30 a.m. because I had no heat. I was told that someone would be at my house mid to late afternoon. As of 6 :00 p.m. no one had showed up or call me. I called in and was told the person taking my call did not enter it correctly. finally had someone show up at 7:20 p.m. I needed a new furnace it was determined. ."
ed W.
albany, new york
mike B.
saratoga springs, new york
"Had 2 reschedule due to a no show by RJD during our scheduled timeframe and no call stating he would be late"
albert E.
loudonville, new york
annemarie S.
loudonville, new york
"They were great during these trying times"
kevin M.
ballston spa, new york
"he was polite, friendly, wore rubber gloves, and respected social distance. very comforting."
azra H.
loudonville, new york
"Grant was professional and respectful."
nancy O.
watervliet, new york
"Even with the current events, they were able to get our system installed and working as quickly as possible!"
steve G.
schenectady, new york
"SAME GOOD SERVICE"
bob/gail G.
saratoga springs, new york
"Very professional"
robert L.
scotia, new york
"On time, courteous, knowledgeable and respected our home."
barbara A.
latham, new york
christophe M.
queensbury, new york
michael J.
schenectady, new york
"I liked the way Anthony explained what I was buying. He walked me through the steps of financing the balance I had. The workers were kind and also explained in detail how to work the new equipment."
bryne j V.
queensbury, new york
"All 3 men were very courteous,profesional,and knowledgable and fast at installing the equipment!"
joseph W.
loudonville, new york
james M.
latham, new york
"Thorough"
karla S.
albany, new york
"Respectful of social distancing but kept me informed of what they were doing."
peter C.
amsterdam, new york
anna V.
schenectady, new york
"Devon walked me thru every step of the service. Keeping 6 apart, he made every effort to identify the areas he was working on and what he was looking for."
roberta M.
scotia, new york
john and ann P.
schenectady, new york
"Efficient service, on time, kept us on top of what was being done"
lillian c.
latham, new york
"self explanatory, its always done right with Roland J Down"
nadine M.
cohoes, new york
"Friendly"
bill V.
schenectady, new york
wayne P.
clifton park, new york
"Grant's attention to detail in his work was outstanding."
najiy A.
scotia, new york
"In and out"
gayle M.
halfmoon, new york
"Joe and Rick figured out the issue within a couple of minutes. They also did a full home inspection of the plumbing. Very professional. They didnt take up a lot of my time."
ann B.
niskayuna, new york
"Technician arrived the same day as the call. My only issue was that 3 people showed up for the service call. When I questioned why ( since this had never happened in 20 years), I never got an answer."
william L.
loudonville, new york
"They did their job, were courteous, and prompt."
john O.
albany, new york
"They solved my problem quickly"
lorraine D.
cohoes, new york
"The technician was very courteous and gave me the information I needed."
t&l S.
clifton park, new york
"Genteel were very professional."
barbara V.
niskayuna, new york
"They did an outstanding job on the install. Answered my questions. Very professional. Cleaned up everything before they left."
richard H.
ballston lake, new york
kristin W.
latham, new york
"The guys were really nice. Informative. But when they changed my thermostat I can't get it back the way it was. I've been online to no avail. Can't find programming stuff so it's all screwed up."
anna S.
troy, new york
"The technicians were very professional and helpful. But I feel that the rate of $400.00 for the labor for installation of an thermostat and elements foe an electric water heater were way over priced. So I refused the installation at that time."
gail S.
menands, new york
"The technician was exceptionally careful and provided amazing service."
tracy C.
clifton park, new york
"Efficient, pleasant & informative."
tom C.
amsterdam, new york
larry B.
loudonville, new york
"Devon was respectful of our property - he brought booties and used them. He also knew what he was doing and was very helpful."
audrey E.
albany, new york
"I know RDJ provides dependable, quality service."
john L.
scotia, new york
"very professional. Went right to work. When done explained what he did and state of the equipment. Very personable."
richard T.
scotia, new york
"Knowledgeable & respectfull technicians."
betty D.
troy, new york
"Work was done well. They did not clean every area that they got dirty."
donald T.
burnt hills, new york
"There were two problems that occurred when a service Expert was here to clean the AC. Both problems were solved by two different teams of Service Experts. There was no delay"
george B.
ballston spa, new york
"Technician was professional and didn't rush, and was very thorough."
mr ramani R.
johnstown, new york
"I was out heat for three days. Your technician replace the motor to working unit."
jim/barb S.
gloversville, new york
"The technicians were very professional"
katherine S.
mechanicville, new york
"Tech provided service that the previous tech individual overlooked."
gail M.
ballston spa, new york
"I had questions and he had the answers"
annette K.
latham, new york
"Fast and honest service."
marcus L.
schenectady, new york
"Fast and clean job"
jeff M.
menands, new york
"Service was great, but place initial call at around 8:30am. No callback all day on status. Tech finally arrived around 6:30pm. Would have been nice to have received status updates on time of arrival (even if it was going to be later in the day)."
dave T.
latham, new york
"Technician was prompt and courteous"
edward C.
amsterdam, new york
"The Technicians were very thorough - updating us as they went along as to what they were working on..."
laura G.
stillwater, new york
joseph O.
schenectady, new york
brian H.
schenectady, new york
"They were efficient, clean and informative."
patrick F.
albany, new york
"Your people got my problem solved in one day after I called."
paul C.
menands, new york
"Gave all the info to make decisions Techs did super job on installation"
kris L.
latham, new york
"Fast, thorough n courteous"
lynette O.
ballston lake, new york
"They called before arriving, they were on time and professional."
justin D.
albany, new york
matthew B.
niskayuna, new york
"Guys were great... knew exactly how to diagnose the problem."
kim K.
schenectady, new york
"Matthew and company were professional and very helpful answering questions."
rick S.
saratoga springs, new york
"The saleswoman was professional, approachable, competent, through and pleasant. she could answer all of my questions and is a good example of what a proper sales person should be."
nancy O.
watervliet, new york
william F.
schenectady, new york
"The salespersons friendly and knowledgeable."
brenda S.
delmar, new york
"There were no issues and they answered my questions."
victoria B.
pattersonville, new york
"everything was done as expected within a reasonable time frame. techs were friendly and courteous."
collen B.
saratoga springs, new york
chris N.
saratoga springs, new york
doug P.
albany, new york
kathryn R.
scotia, new york
gary H.
burnt hills, new york
walter B.
saratoga springs, new york
karen S.
ballston lake, new york
"Polite. Answered questions thoroughly."
glenn H.
glenville, new york
"The technician was early, friendly, and did a great job."
maria M.
schenectady , new york
sarah G.
troy, new york
"the men were on time courteous and solved my problem."
olivia G.
clifton park, new york
patricia S.
clifton park, new york
"The technicians were on time, respectful and professional"
susan W.
gansevoort, new york
david R.
gansvoort, new york
maurice G.
glenville, new york
"Matthew has been here a few times. He is always so pleasant and informative. He is a great asset to your company."
robert R.
scotia, new york
martha D.
loudonville, new york
tracey L.
gansevoort, new york
"Patrick was early, did his inspection quickly and pointed out an possible issue for the future of our air conditioner. I appreciated that he pointed it out."
john M.
saratoga, new york
donald S.
clifton park, new york
"As usual the team sent were very concerned about our problem and making us comfortable again. They were very professional, knowledgeable, neat, and fixed the problem quickly and correctly."
maria W.
glenville, new york
"Techs were extremely fast, polite, and did what they came to do."
betty D.
troy, new york
"Ethan, Nick, and Ben were punctual, efficient, and professional. They explained everything well and left everything in great shape."
bret D.
latham, new york
"The technicians arrived at my home within 2 hours of my original call, and had diagnosed and completed the work in about an hour and a half, all at a price that was was less than I had expected."
robert Y.
charlton, new york
"Serviceman was polite, efficient and knowledgeable."
howard W.
ballston spa, new york
"Everything was done well and some good advice was given on furnace maintenance."
robert G.
albany, new york
murry B.
ballston spa, new york
michelle D.
watervliet, new york
"Answered questions I had about the comments on the receipt."
chris K.
saratoga springs, new york
"Very knowledgeable, friendly technician. I appreciated his willingness to educate me about my heating system."
joan H.
saratoga springs, new york
michael Y.
saratoga, new york
"Elizabeth was very knowledgeable. She has a mild manner, not pushy or hard selling. She knew everything about the various parts of the system we purchased."
maria L.
watervliet, new york
"Technicians arrived on time and performed their work in an efficient way"
bill M.
latham, new york
dave/carol P.
ballston lake, new york
"Personable did his job promptly"
chris C.
clifton park, new york
kurt B.
niskayuna, new york
"You were prompt and followed through with what you promised. The technician was great and went out of his way to be clear about our options and worked efficiently. Everyone at the company was very professional."
elton C.
ballston lake, new york
"they did an excellent job"
chris R.
schenectady, new york
tom E.
saratoga springs, new york
"as always great job"
albert D.
charlton, new york
joe R.
loudonville, new york
"Service was very good. Tech seemed very knowledgeable and seemed to do a good job."
arthur L.
albany, new york
andrew M.
loudonville, new york
"good service"
joel C.
saratoga springs, new york
"Breath of fresh air. Diagnosed problem fixed issue. Courteous and knowledgeable. Id suggest making Doug ceo of RJDowns!"
martin B.
loudonville, new york
joan J.
clifton park, new york
"service was very good efficient and tec was very polite"
mary brendese B.
loudonville, new york
"Prompt and efficient"
janice B.
clifton park, new york
patricia C.
cohoes, new york
"Cheri was very professional and listened to all my questions."
david E.
feura bush, new york
"First off they were right on time. Everything was explained to me before the work started. The only time that they stopped was for a short lunch break. They were very polite and clean. The job was done in a efficient and timely manner."
edmund M.
ballston lake, new york
"The serviceman arrived within 45 minutes of my call and corrected the problem within a half an hour."
richard C.
troy, new york
"The first tech took a great deal of time and care into servicing the furnace but did miss a problem. However, the second tech quickly fix the problem that caused the furnace to shut down."
linda K.
gansevoort, new york
"He was professional and good personality"
daniel B.
greenfield, new york
marvin A.
albany, new york
"The service technician and salesmen were very courteous. The technician was knowledgeable and informed what was done and what parts needed to be replace. The salesmen informed me that the boiler was at the end of its life and needs to be replaced. He explained to me 3 different equipment monthly affordable plans. I will pick one of these plans soon."
michael M.
latham, new york
"service prompt, professional friendly"
mark S.
delmar, new york
"They were Both Koteas and provided good answers to our questions"
patricia P.
schenectady, new york
"Timely repair. Donna who arranged it was so kind and helpful. Matt, the technician was knowledgeable and very skilled and a very nice person. Please send him again."
emily S.
albany, new york
"Courteous, clean, professional service and able to answer my questions in a way I could understand"
mark C.
saratoga springs, new york
"They were quick. Appeared to know what they were doing. Communicated effectively. Cleanup was a bit spotty."
kristen B.
schenectady, new york
"Very personable, gave me options, efficient, and professional."
nicholas L.
scotia, new york
"arrived on time, was easy t set up the appointment, no issues"
william F.
schenectady, new york
"Very professional, on time, and alerted us to a potential problem with our hot water heater."
neil Q.
waterford, new york
"Technicians were courteous and knowledgeable"
john T.
clifton park, new york
sarah G.
troy, new york
"the men were efficient workers , neat and keep things cleaned after they finished very happy with their work."
tony F.
albany, new york
"Very nice guys. Knowledgeable and professional"
kenneth Z.
albany, new york
"While the 2 technicians were on time, courteous and respectful, the quote for doing a VERY minor job makes me re-think signing another service contract with your company when my current one expires."
brian B.
saratoga springs, new york
"Excellent service and installation was completed in a workman like manner"
zandra R.
loudonville, new york
"Technicians on time and respectful."
robert S.
albany, new york
"Brian and his assistant were timely, professional and informative."
donald R.
schenectady, new york
"The tune up was done timely and all questions answered."
gautam C.
clifton park, new york
ann G.
clifton park, new york
"Polite service and informative service. No"
betty D.
troy, new york
"She was great, explained everything well, gave me the right number of options."
ardeena B.
amsterdam, new york
rexford C.
amsterdam, new york
"On time - Explanations and cleaned up as he went"
dave B.
fort edward, new york
"he was on time,checked out everything.very good service."
philip S.
clifton park, new york
richard B.
malta, new york
"Tech appeared to be thorough checking system installation and cleaning all furnace areas."
nancy P.
waterford, new york
"respectful and fast."
john F.
rotterdam junction, new york
"Friendly and knowledgeable about the product we were interested in."
lynn C.
clifton park, new york
"I trust the technician and salesman to help me find the best solution for our needs."
gina P.
rexford, new york
charles K.
schenectady, new york
"Job completed... Techs had issue(s) with equipment/supplies that extended the visit"
eileen L.
gansevoort, new york
robert S.
cohoes, new york
"Everything was done to my expectations."
john T.
clifton park, new york
"He did a Good job"
daniel T.
ballston spa, new york
"pleasant"
peter D.
gloversville, new york
bernhard F.
albany, new york
"Thought I already did this survey, but the three guys did an excellent job, worked very hard. You're ;ducky to have them as employees,"
kenneth R.
schenectady, new york
"On time, courteous, efficient, knowledeable and very appreciiative of the time having things explained to us throughout the entired installation."
thomas M.
schenectady, new york
robert S.
clifton park, new york
neil K.
clifton park, new york
"All technicians were completely professional in all aspects of my new installation"
david S.
schenenctady, new york
"Salesman. Was very good and helped set up appointment. Techs were very good, worked fast and did a very nice job. Very happy with the results and with everyone I encountered and worked with."
margaret L.
schenectady, new york
leonard B.
schenectady, new york
"Whole process was very effortless on out part. The technician was very professional."
carol H.
schenectady, new york
"Tech was very professional and answered all of my questions."
neil K.
clifton park, new york
"Ethan, Bryan and Kyle were very punctual, neat, knowledgeable, courteous, and efficient."
thomas M.
ballston spa, new york
"Was able to make a "next day" appointment for furnace service. Very pleased with technician (Doug). He was very friendly and took the time to explain all aspects of the furnace service and answered all questions that I had."
john D.
albany, new york
maureen M.
rensselaer, new york
"Identified an issues and explained the details in easy to understand terminology"
debbie L.
niskayuna, new york
"Fast, efficient and effective service"
brian T.
ballaton spa, new york
"Sean was very professional and took his time to assess our needs."
heather I.
saratoga springs , new york
"Work was done quickly, neatly and the tecs were very courteous"
richard H.
ballston lake, new york
"On time,worked quickly and explained his tasks."
joe J.
saratoga springs, new york
"He was in and out quickly. Was polite, friendly and professional."
kenneth E.
schenectady, new york
"Your technician came at the appointed time, did his work quietly and quickly; he even cleaned up after himself!"
joe S.
queensbury, new york
"The plumber was able to properly identify the problem."
mr davidson D.
gloversville, new york
"Tech did an excellent job."
joan C.
albany, new york
"Took the time to explain the process and the city codes that would effect the installation of a new furnace."
david S.
troy, new york
"The visit was timely, John was very polite and appropriate, he gave me the needed information at the end, and he was a lovely young man. He made me fell ok about my messy basement and liked my dog!"
betty D.
troy, new york
"Devon was very pleasant, thorough, clean, and explained everything he did to me."
kit C.
latham, new york
"I liked the guy, but he couldn't seem to get the pipes fixed, ended up cutting the whole drain out and replaced it. He was here for 4 hours and towards the end got very aggressive and yelled curses at his phone and the pipes a lot. I can understand that but my friends didn't want me alone in the house with him. The repair lasted only 3 days and is pouring out the ceiling again."
melanie A.
clifton park, new york
"ALL EMPLOYEES WERE KNOWLEDGEABLE AND VERY PROFESSIONAL."
john W.
voorheesville, new york
"Courteous, efficient, explained the system well"
susan H.
st johnsville, new york
bernhard F.
albany, new york
"Three guys installed my furnace (Rusty, Joe, Chris). They worked very hard."
william C.
albany, new york
jeff P.
scotia, new york
"Very prompt and courteous."
paul C.
menands, new york
"I still am experiencing an outflow of about a gallon of water in 24hours same as before the replacement of the pressure relief valves.I wonder what is going on?"
harold H.
schenectady, new york
"Richard was great spotted problem right away and repaired it."
chuck C.
saratoga springs, new york
"On time, quick, thorough."
damian R.
saratoga springs, new york
"Normally everyone's a 10, but we were supposed to get follow up about replacing the heat exchanger."
edward jr J.
loudonville, new york
"On time (early, actually), clear answers to questions, polite, neat"
renata G.
clifton park, new york
"Serviceman on time and fast"
joe C.
schuylerville, new york
"early for appointment"
judith Z.
latham, new york
ken N.
schuylerville, new york
"Doug was very polite and informitive"
richard B.
albany, new york
"It was ok"
robert L.
ballston spa, new york
joanne J.
glenville, new york
denise F.
loudonville, new york
"Kyle is the best , friendly, informative . I trust him"
dr macdowell M.
delmar, new york
"He was prompt, quick, and apparently quite competent. He was aware of our contract and had good recommendations on service."
kim H.
schenectady, new york
dr l shapiro S.
schenectady, new york
rita P.
rensselaer, new york
"They were very informative, neat , and curitious."
donald P.
scotia, new york
"James Ethan and Nick did an amazing job. They were fast , friendly and very professional."
marsha and robert K.
saratoga springs, new york
"Greg and Sean did a thorough servicing, as always. We have always used this company for every mechanical we own. They are definitely the Experts!"
timothy M.
ballston lake, new york
"Tech did a good job and explained what was going o"
robert B.
troy, new york
"Needed heat and they came through"
anthony L.
saratoga springs, new york
marc U.
mechanicville, new york
"Technicians were professional, quick and did a great job!!!"
merle L.
schenectady, new york
"efficient"
mitchel S.
schenectady, new york
joe F.
saratoga, new york
"He clearly explained what we was doing and how the problem may have been caused."
laura W.
loudonville, new york
"Mohammad was quick and efficient"
joseph S.
schenectady, new york
"Within 12 hours I had a leak in a pipe and the sink trap was also leaking."
frank M.
glenville, new york
"The tek was very good and professional"
david S.
schenectady, new york
"Personable Working after hours. cleaned up."
david H.
albany, new york
sheryl F.
latham, new york
barry W.
ballston spa, new york
"Tech came at the scheduled time and provided the required checks."
ray B.
saratoga springs, new york
matt N.
round lake, new york
"He came on time and did what he was supposed to do."
david B.
scotia, new york
mary robinson R.
ballston spa, new york
john P.
latham, new york
"Service man knew what to do to solve the problem"
frank D.
clifton park, new york
"On time courteous"
karen M.
glenville, new york
"Answered all questions. Professional. Courteous"
barbara Z.
slingerlands, new york
michael M.
clifton park, new york
kevin O.
castleton-on-hudson, new york
"Elisabeth was very thorough and friendly when evaluating and pricing the system. James and Nick did a fantastic job installing. Friendly, efficient, hard working."
susan B.
ballston spa, new york
john H.
latham, new york
"The Tech quickly diagnosed the exact problem, answered my questions and fix the problem. Then he double checked that no further gas leaks existed."
william H.
johnstown, new york
scott D.
schenectady, new york
"The overall job was very well done, however, the exterior metal plate covering the old hole did not look very clean and finished."
laurie W.
duanesburg, new york
"Grant is friendly & his troubleshooting techniques are organized."
carol F.
glenville, new york
"Efficient, knowledgeable, respectful"
mehmet O.
saratoga, new york
beth K.
clifton park, new york
jenna D.
malta, new york
"Mohammad was very helpful and kind"
robert R.
schenectady, new york
"good work."
micheal M.
niskayuna, new york
"Very personable and knowledgeable technician."
robert G.
albany, new york
"Technician was very personable, knew his job and was very efficient"
bruce B.
albany, new york
ruth G.
clifton park, new york
"Mohammed did a very thorough job, but besides that he was especially cheerful and pleasant."
martin P.
albany, new york
"The service rep was outstanding. However I was charged about $145.00 for a part I found online for under $20.00 which would indicate you could even purchase it for less! Your parts markups are just greedy!"
joseph .
albany, new york
brian F.
wilton, new york
"Thorough and expertise My one rating for the next two questions relate to prior experience trying to get someone to respond in timely fashion when my furnace stopped working last fall."
michele K.
schenectady, new york
richard P.
amsterdam, new york
"Rick didn't have a 40 gallon tank on the truck and called the office and they brought one to him while he was taking out the old one!!! Big time saver for me to get to work!!"
william jr J.
clifton park, new york
"Why would you assign a tech that is going on vacation?"
charles B.
ballston lake, new york
adam N.
albany, new york
"setting up installation, options to choose from, 'financing', quick installation, and any questions answered. everything was great"
madelon H.
latham, new york
"Technition took his time and covered everything."
kris L.
latham, new york
"Techs were very thorough n knowledgeable"
carlos V.
latham, new york
robert H.
troy, new york
"Almost a misdiagnosis. Rick quoted me $3400 to replace the water heater which was not, in fact, the issue;I asked him to continue investigating the true source of the water leak which ended up to be the pressure tank for the well. He quoted me $3200, noting it would be a pretty quick installation. I called the company that dug the well initially; their estimate was about $1000."
elizabeth B.
latham, new york
"Rick was excellent, helpful, professional, on time, and called first. He stopped the leak and recommended where to get a replacement kitchen faucet. He checked for water damage."
pat S.
amsterdam, new york
"Very prompt and courteous. Very thorough explanation of service needed and after the job was finished."
richard D.
schenectady, new york
dana M.
altamont, new york
"Very knowledgeable and professional."
mary S.
halfmoon, new york
"Very professional & informative Very friendly"
jennifer R.
ballston spa, new york
timothy M.
valatie, new york
shirley G.
clifton park, new york
"Responsive and informed."
richard H.
schenectady, new york
"Very happy with Elijah's service. He was polite and professional and did not take up too much time. He took care of what needed to be done, and gave us some great advice about our water heater as well, and the options that Roland J. Down provides in possible replacements."
bob/gail G.
saratoga springs, new york
alicia H.
schenectady, new york
"The service men were cordial, explained what they planned to do, did it, and then explained what they had done to my satisfaction!"
sheila K.
albany, new york
"Polite and thorough with his explanations"
larry D.
ballston spa, new york
"Did a great job."
elvira D.
ballston spa, new york
"Solved my issue in a timely fashion. Was knowable and helpful."
edward O.
clifton park, new york
"corrected problem quickly and easily expanded problem."
carl&joan R.
clifton park, new york
"on time arrival; well informed, well trained and personable technician."
sarah W.
schenectady, new york
bill D.
saratoga springs, new york
"Excellent service"
jiffry I.
schenectady, new york
janet K.
scotia, new york
"They were prompt, friendly, efficient & answered my questions."
steve J.
schenectady, new york
raymond G.
niskayuna, new york
"Professional, They knew what they were doing, operated as a team, Pleasant, courteous"
david S.
ballston spa, new york
"Tech thought he was here to fix a thermostat when it was for maintenance"
robert B.
scotia, new york
"Very friendly throughly explained things very very helpful!"
bradford C.
schenectady, new york
kathy B.
ballston lake, new york
"Timely, technician knowledgeable and professional."
anthony G.
schenectady, new york
"John was extremely polite and did a fine job and explained everything to me."
stephen C.
clifton park, new york
"Arrived right on time. Moved vehicle upon request. Explained options for future system."
andrew S.
clifton park, new york
albert E.
loudonville, new york
janet M.
troy, new york
"Not sure what the mans name was who serviced my furnace, but he was in my basement for 30 minutes and I never heard a sound from him. I didnt have to sign anything, no receipt and he never dated or signed the sheet on the side of my furnace."
daniel V.
ballston lake, new york
"Service tech showed up with a sales person. I never invited sales. This I feel led to a you need a new furnace without really investigating. Tech shut my furnace off like it was a safety problem. I said turn it back on it worked good enough to heat house."
harold C.
schenectady, new york
"The technician was very informative and went over every detail."
stephen E.
scotia, new york
"Friendly and informative"
kellie M.
waterford, new york
"they did a good job and cleaned up after themselves"
carol B.
schenectady, new york
"Devon arrived on time and explained in detail the service doing on the furnace."
suzanne M.
mechanicville,, new york
"Ernie and Nick were very professional, did the jobs efficiently, and with minimal disruption to my home. They were very pleasant and answered all my questions...AND solved my problems!!!"
joseph D.
clifton park, new york
"Provided a thorough explanation of the service performed on my furnace and operationall checks."
theresa N.
saratoga springs, new york
"He was nice enough to change my filter"
mark C.
saratoga springs, new york
"Service tech was on time. Respectful of my time. Shared information as appropriate. Answered all my questions."
rich H.
saratoga springs, new york
"Doug was very helpful and customer focused!"
robert S.
clifton park, new york
"Techs were friendly and efficient. Came on time."
michael T.
hudson, new york
"The furnace is as quiet as advised."
regine P.
albany, new york
"Justin and Brian were very courteous and polite. They worked without interruption and completed the work in a timely fashion."
sandra C.
troy, new york
"Very Knowledgeable, helpful"
ann hesek H.
johnstown, new york
"Scheduled immediate service.."
william M.
clifton park, new york
kathleen F.
glenville, new york
"Very friendly! Did a nice job."
evelyn W.
latham, new york
"Brien has been here twice now and he does such an excellent job. Very professional and respectful."
michael P.
scotia, new york
"Always thorough. I am positive that the efforts provided through my service contract and made my heater last for a long, long time."
michele W.
schenectady, new york
"Great technicians and service."
dawn U.
saratoga, new york
"Technician was very friendly, professional, & knowledgeable."
jodi B.
northville, new york
"The tech was very polite and helpful."
irene P.
troy, new york
"The technician was very helpful and nice. He explained everything that I needed to know."
martin K.
glenville, new york
"They got right down to business and professionally did the task at hand. Also took the time to show me how to operate the new programmable thermostats."
christine S.
schenectady, new york
deanna G.
schenectady, new york
"On time, friendly tech"
christine p.
slingerlands, new york
"They were very professional. They took the time to explain things and answer any questions we had. They were also very courteous."
michael K.
latham, new york
mary weidman W.
fultonville, new york
"The work was done in a timely manner and with professionalism."
edward K.
schenectady, new york
anthony P.
albany, new york
"wasn't fixed correctly the first time. Had to take another day off work."
linda C.
schenectady, new york
"Grant was the most knowledgeable and helpful technician I've ever had the pleasure of dealing with. I cannot praise him enough"
holger L.
schenectady, new york
"The technician knew his trade and explained the problem (s) and offered applicable solutions. He explained what had to be done and why."
betsy B.
albany, new york
olga D.
clifton park, new york
"I have been doing business with Roland J. Down for many years and found the technicians to be knowledgeable, professional and courteous."
william M.
halfmoon, new york
"Our weakness in the new system was researched and explained."
kathleen D.
albany, new york
"I am very pleased with my service today. Richard and Josh took the time to solve the issue."
robert B.
glenville, new york
"Serviceman was polite and performed his job in a timely matter. Just need to buy air filter and change it. I had thought that would be included in the 10 year warranty we purchased for the both the Furnace and A/C."
george R.
albany, new york
"I didn't catch the serviceman's name, but I must say he was very polite and efficient. He also did something no other service technician ever did--he offered to help me carry in my groceries! I didn't take him up on it, but I think that was so nice and very unexpected. He also asked me for a paper towel so he could wipe up the melted snow he brought in. What a considerate gentleman."
david S.
amsterdam, new york
"Excellent timely service"
randy L.
schenectady, new york
sarah W.
ballston spa, new york
ann S.
schenectady, new york
"Prompt; Courteous; Professional."
lee S.
scotia, new york
"Technician was friendly and definitely knew what he was doing."
kathy B.
albany, new york
"Technician new what he was doing and was very friendly and considerate"
richard R.
johnstown, new york
"Fast service"
kristin W.
latham, new york
"mohamid was careful and thorough....pleasant and kind. I think there is a round black cap missing from the black dehumidifier box where you add vinegar. Please see that I get a replacement for that cap. Thanks"
charles H.
troy, new york
"Your workmen arrived on time, and gave my furnace a complete inspection. They courteous and made needed repairs. They kept us informed about what they had done and made the whole process painless and upbeat."
venkat R.
latham, new york
"Prompt professional service"
ms chen C.
schenectady, new york
"Friendly and efficient, great service."
jim/paula K.
waterford, new york
"The best service we have ever had. I would like you to put his name on our next service ."
nancy M.
albany, new york
"They fixed the problem even to the extent of driving to a parts location to pick up the part needed."
jo B.
queensbury, new york
pamela H.
gansevoort, new york
judy O.
albany, new york
"Needed emergency service and technician was very prompt in coming to my home. We had heat within one hour of his arrival."
deb P.
albany, new york
"Explained everything very thorough and knowledgeable"
julie J.
schenectady, new york
kristina M.
amsterdam, new york
"Richard was able to resolve our immediate need in the very early morning hours"
ken S.
ballston spa, new york
"The Service Representative was very friendly and performed the cleaning of our furnance in a time manner and explained his findings."
bill L.
schenectady, new york
"I did not understand why I received an email to service my equipment in the middle of winter, when it should have been serviced in the fall prior to the heating season!!! I thought it was to service my air conditioning, and that is the ONLY reason why I had the servicing scheduled. Also, the technician must have had an eyesight problem. He told us you did not carry filters for my unit. Had he opened his eyes, he would have seen 2 (TWO) brand new filters next to the heating unit that he could have installed. I'm not new at this, and KNOW enough to have filters available."
dan N.
loudonville, new york
karen S.
schenectady, new york
carol L.
albany, new york
"quick and professional"
curtis B.
rexford, new york
"Efficient, thorough,"
priscilla H.
saratoga springs, new york
"greg was considerate, kind and very professional"
lisa P.
ballston spa, new york
"Shawn was super accommodating to our schedule"
josh S.
niskayuna, new york
"Devon was great"
charles R.
delmar, new york
"The installation crew (James, Chris and Nick) came on time , were professional and courteous and completed the job in a timely manner"
ina H.
saratoga springs, new york
jeff F.
schenectady, new york
donald S.
clifton park, new york
"Service man was professional and efficient. Also very neat and clean."
robert B.
ballston lake, new york
"I felt the technicians were very professional."
christine L.
schenectady, new york
lois A.
albany, new york
"Tech was polite and did a great job cleaning my 2 furnaces."
line O.
glenmont, new york
"Friendly professional service"
cheryl S.
ballston lake, new york
"Appreciated that RJD has training for new employees. we were glad to have all three men."
david B.
niskayuna, new york
"They were courteous and professional, willing to answer all of my questions, honored my additional requests (saving some parts from my old installation rather than trashing them, adding additional sealant to spots where the UV light shone through, etc)"
carol B.
schenectady, new york
"Called the number later in the evening and a Rep came out at 10PM and called to tell me the plan. He was very nice and had a great personality. His name was Richard. I think you need to give him a raise."
william P.
delmar, new york
"Installation team arrived at scheduled time. The team installed new system efficiently and neatly."
karl J.
delmar, new york
"From start (sales rep Brian) to installation (Nick and Ethan) the experience was very efficient, informative and well executed. Everyone involved was very professional and knowledgeable. We were without heat for a very short time while the furnace was installed."
bruce B.
ballston lake, new york
"Technician was knowledgeable, courteous and explained all procedures."
michael G.
clifton park, new york
"Prompt, courteous, and efficient service of the highest quality."
mike M.
charlton, new york
"Very professional and great personality"