Roland J. Down Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 13,956 Reviews
robert S.
clifton park, new york
"required 2 visits - first visit identified lack of thermostat power due to electrical switch turned off - verified furnace fan and thermostat operated properly - did not verify A/C fan; 2nd visit determined loose/disconnected wire in A/C unit; annual maintenance performed 1 month ago - due to weather, A/C not used;service performed included connecting wire and clean unit (all performed 1 month ago); not happy being charged additional $70 for 2nd visit"
lucille S.
latham, new york
"The young man who serviced the unit was polite, did what he was supposed to do and spoke so quietly I didn't here him when he first spoke. He explained what he had done and what we should do at the end of the summer. I appreciated the advise he gave me so we can take care of it in the fall."
donna D.
troy, new york
"Justin is very knowledgeable and professional. I know when he is finished that hes done a top notch job"
anthony C.
latham, new york
"Mohammad is the very best."
raymond B.
fort plain, new york
"good worker"
stan K.
averill park, new york
"Brian was polite and informative"
anthony C.
watervliet, new york
"I think the tech was very interested in selling us a new high tech system."
john B.
esperance, new york
"Grant the technician did a great job."
richard V.
clifton park, new york
"After a long hot day on other service calls GREG arrived and was as energetic as he could be. He went straight to work on the furnace checkup. Then he tended to the AC unit. We chatted. I could tell he knew what he was doing. And, he answered my questions. I am a self-employed architectural consultant. I appreciate a no nonsense approach to work. GREG was great."
linda V.
scotia, new york
"Josh was both personable and professional.... He came into my home, addressed the problem.. Josh came back the next day, knew just what to do, and solved the problem.... Very Respectful of my home and me...."
paula M.
burnt hills, new york
"The technician was very good. The comment I have is regarding the air filter replacement. Generally, the new filter cost about $55 or 60 and this time it was more expensive. What is the reason for that? Was it a different kind of filter?"
marilyn K.
greenfield center, new york
"curteous and actually came earlier than the scheduled appontment"
robert B.
troy, new york
"He was very professional and did his job well."
joe F.
saratoga, new york
"he had to make an adjustment to the air conditioner to maximize its cooling power and he explained it very well."
alicia H.
schenectady, new york
"Service personnel were pleasant, explained what they did, and were efficient."
james F.
ballston spa, new york
"The technician went beyond the usual service by removing covers off of outdoor heat exchanger unit and hosed off the cooling fins which were thick with contaminants. Other techs have just sprayed up through the outer cover slots."
richard D.
schenectady, new york
"on time. prompt service"
genesis H.
ballston lake, new york
"No issues"
shengbai Z.
watervliet, new york
mary T.
ballston spa, new york
mary S.
waterford, new york
"#1 I had to insist he put something over his shoes #2 Once in basement worker was constantly COUGHING #3 I shouldn't have had to pay for part because of my contract "supposedly" NOW I HAVE TO BE IN SELF-QUARANTINE because of this visit!!!"
herbert R.
mechanicville, new york
"Very knowledgeable technician"
robert D.
scotia, new york
"I am assuming based on long hvac experience always top of line that these guys knew what they were doing.."
robert D.
glenville, new york
"I feel fairly confident that the job was done correctly. I have purchased 3 high end furnaces and 2 a/c units over last 30 years. I have no way other than trust to know that job was done correctly. 5 companies. Many errors."
norman S.
rotterdam, new york
"they worked very hard on solving the problem"
gregory E.
albany, new york
claude F.
ballston spa, new york
"Technicians were on time, performed their work in an excellent manner. They were responsive to my questions. Their quality of work was also excellent. When the job was completed they cleaned everything up."
richard J.
clifton park, new york
"Partial service - exterior AC only."
james L.
schenectady, new york
"Technician was prompt, courteous and knowledgable"
arthur S.
albany, new york
kyra S.
colonie, new york
judith R.
albany, new york
"he did his job - called ahead of time and confirmed - was satisfied with work. A/C was working well before he came and was still working when he left."
jim barb kapusnik K.
watervliet, new york
steven E.
clifton park, new york
mary S.
clifton park, new york
peter E.
clifton park, new york
"very pleasant, had a mask on and understood we were concerned due to the virus"
belinda C.
niskayuna, new york
herbert K.
albany, new york
"Devin explained very well what he did and in a very professional way."
rebekah K.
albany, new york
niel T.
saratoga springs, new york
"Technician was punctual, skilled and helpful."
joyce F.
menands, new york
"Technician very professional and thorough"
julia F.
scotia, new york
gail S.
menands, new york
"The Technician tried to fix the problem and explained a part was required. He was hopeful the part could be obtained Tuesday."
joyce V.
schenectady, new york
"Thorough service and took his time."
albert H.
latham, new york
"Sales Consultant Brian Silvia did a good job; disappointed with the installation technicians. We had agreed that the technicians would wait until I arrived to explain operations of the new units - they did not, instead they gave information my wife and left. My wife did not comprehend the information the technicians told her - appears they did not want to wait during the appointed time they agreed to earlier in the day. I pulled into the driveway as they were pulling out...."
cleo O.
saratoga springs, new york
"He was polite and punctual"
robert D.
gansevoort, new york
"Technician was very thorough and explained everything to me."
catherine K.
ballston spa, new york
"James answered all my questions."
lillian C.
saratoga, new york
"All the women I spoke to regarding the service call were all professional and great to work with. James was also very nice and professional."
ken S.
clifton park, new york
"Professional, courteous and on time. Did work in timely manner."
janice A.
troy, new york
"Friendly and told us what he thought the problem was so we could fix it"
thomas N.
glenville, new york
"We had an unexpected part that needed to be replaced. We were never told in past maintenance services that this part was wearing unevenly. Greg answered all our questions and did have the part on his truck and replaced the worn part."
suzanne M.
albany, new york
james G.
brunswick, new york
tim L.
ballston spa, new york
"Told freon is $220 per pound. Looked it up and its about $37 per pound. Then sales rep had a 7 to 8 time frame for appointment. No show called 9 pm. Wanted to still show up. No thank you"
marilee M.
schenectady, new york
laura G.
stillwater, new york
"Tech was very thorough"
june M.
waterford, new york
"Our technician, Mike K. was very thorough and explained everything he was doing to my husband. He really checked every facet of our a/c system completely."
michael P.
schenectady, new york
"Service was professional and competent."
midge P.
johnsonville, new york
"Ed was very informative and answered my questions without hesitation"
michael J.
cohoes, new york
"Fast fast fast and knowledgeable"
mark M.
cobleskill, new york
"Every employee (interfaced with 4) was polite, informative and excellent workers."
robert W.
clifton park, new york
brad S.
ballston spa, new york
"Nice job checking machine. Cleaning pump out rig and wiping it. Very nice. Did great on machine fin wash down."
robert S.
troy, new york
elizabeth F.
clifton park, new york
"Very good service"
gerald C.
niskayuna, new york
"nice tech but didn't do all of the checks required ---can explain if required"
joseph B.
menands, new york
"Came in wiearing mask, told us what he was doing and did it in good time"
mary jane H.
selkirk, new york
"Technicians were friendly, neat, efficient."
michael D.
rexford, new york
ralph B.
clifton park, new york
"Service tech went above and beyond my expectations."
richard L.
albany, new york
"tech. was prompt, courteous, and"
robert S.
saratoga springs, new york
barbara B.
loudonville, new york
michael G.
clifton park, new york
mary murphy M.
latham, new york
"Arrived within time frame"
john K.
clifton park, new york
"No attempt was made to check for a simple solution to my AC problem. Also given some incorrect info. The goal was to sell me a new unit. Ended up fixing the unit myself. Im no AC tech but I am mechanically inclined. The fan motor was just stuck. A firm push got it running again. The unit has been operating perfectly ever since."
robert H.
schaghticoke, new york
"Justin was very informative. About out problem very professional"
joe/laura P.
schenectady, new york
"The tech was nice and friendly. He did a through job with his inspection of the system. He also explained what he was doing and why."
john N.
clifton park, new york
madeline L.
saratoga, new york
"Arrived on time, mask in place"
jim C.
waterford, new york
"Ethan and Ernie were on the ball! They arrived EXACTLY at the appointed time. Showed respect to me and my property while wearing masks at all times. Explained everything they were doing, did not waste any time and cleaned up when they were finished. Was a pleasure having them here. Elisabeth was wonderful to work with as well, answering all of my questions as we designed my project and worked through the numbers. All 3 were very knowledgeable about the products and made me feel at ease and happy I went with your company."
nancy R.
schenectady, new york
"friendly and thorough"
peter R.
albany, new york
dj A.
guilderland , new york
"Excellent sales service & installation services"
mr miller M.
fort plain, new york
larry sugarman S.
clifton park, new york
"knowledgeable about what he needed to do and gave us a suggestion about more efficient heating and cooling for the kitchen area"
john B.
queensbury, new york
"Greg arrived on time as promised and did the work efficiently."
larry A.
clifton park, new york
"Very professional team."
catherine C.
albany, new york
"The young man was polite and efficient."
ruthann B.
latham, new york
"Clint is very thorough in doing his job."
mary H.
clifton park, new york
harold O.
scotia, new york
"He did a good job for routine maintenance."
thomas H.
mechanicville, new york
"John arrived on time and performed the annual service on my AC in a friendly and courteous manner"
david B.
scotia, new york
patricia K.
schenectady, new york
john K.
watervliet, new york
"I made myself very very clear what I needed when I made the appointment. Said I had newer equipment but need venting looked at. My sakes pitch was $5600 For a new tank which I did not need or they could not touch my plumbing. $100 charge for something I should have been told upfront."
don N.
scotia, new york
"They were on time, polite and explained everything they were doing. The service person explained why we needed a new part and the cost, before he asked if we wanted it done. He also check out an issue with our condensate pump, at my request."
valerie B.
niskayuna, new york
"He was on time and appeared to know what he was doing and made a very good recommendation to us."
phil quickenton Q.
cohoes, new york
jimmy G.
schenectady, new york
cathy E.
clifton park, new york
laurie ann S.
clifton park, new york
"I was expecting the technician to arrive between 10am to noon. He arrived after 12 noon and said nothing about being late. I had plans of doing some things in the afternoon and had to change them."
angela C.
niskayuna, new york
"Grant always does a phenomenal job and focuses on educating the customer instead of just going through the motions."
robert K.
voorheesville, new york
"Grant is an outstanding technician. All of your techs are good but Grant is clearly the best. No problem fazes him, he just fixes it. He remains my "preferred technician". He clearly loves his work. Don't let this employee go because you won't be able to replace him."
robert G.
scotia, new york
"they were very professional"
clark C.
mechanicville, new york
debbie B.
albany, new york
"The TECH talked to me like I understood his language. He was talking like I worked for YOU!!!"
patricia C.
latham, new york
"Called. twice. to verify he was coming and. showed. up. within the. time period"
frieda T.
ballston spa, new york
stephen K.
waterford, new york
jayne C.
ballston spa, new york
"Technician was friendly, professional, answered my questions completely."
danielle D.
waterford, new york
bernard H.
schenectady, new york
pam C.
glenville, new york
"I had no idea it was going to take 1 1/2 hours to get an estimate on air conditioning. It was basically an hour long sales pitch."
william D.
ballston spa, new york
"Showed up on time-was very professional"
ram C.
loudonville, new york
"Good service"
joni B.
troy, new york
"The second serviceman and product were fine, but the first serviceman put a gouge in my brand new driveway. I'm mad about that. The second service man said he'd com back and fill in the gouge, but he hasn't been back, maybe because it's been rainy."
ronald G.
latham, new york
"He was knowledgable explained things to be and appeared to be thorough."
christina L.
albany, new york
"everyone was very helpful from start to finish"
donna B.
albany, new york
"Excellent technician who provided us with explanations and the information we were looking for."
sandra S.
fultonville, new york
"Very friendly and knowledgeable service man."
patricia C.
gloversville, new york
donna F.
cohoes, new york
"Both Kyle and his partner where very pleasant and knowledgeable Kyle was the only technician that told us about replacement of humidifier filter."
michele D.
latham, new york
"Knowledge technician. Very professional."
arnold G.
gansevoort, new york
patricia P.
schenectady, new york
"Work was done thoroughly, politely and efficiently Answered all questions."
carmen S.
ballston spa, new york
"Brian is inspect and a very clean woker,I hope you give him a boues."
john R.
latham, new york
susan G.
saratoga springs, new york
"Douglas always does a great job. He is thorough, knowledgeable and extremely pleasant."
robert K.
latham, new york
"Service technician was professional and polite."
gary C.
schenectady, new york
"very corgial and consciencetious. Seeming knowledgable. A good representative to your business."
kathy S.
saratoga springs, new york
"Helpful, courteous service"
john B.
schenectady, new york
maureen K.
loudonville, new york
"Both men were very helpful and courteous."
gedia D.
scotia, new york
barbara P.
niskayuna , new york
"Grant & Cheri were polite, knew what they were doing & were careful to use protective masks during visit."
robert C.
mechanicville, new york
"The responce to my problem was very good BUT THE PROBLEM WAS NOT RESLOVED AND I HAD A PLUMBER HERE TWICE AND HAD TO PAY $333.oo FOR FIRST VISIT NO CHARGE FOR SECOND VISIT NO CHARGE FOR SECOND NO RESULTS"
noreen F.
latham, new york
robert mccann M.
troy, new york
lauri J.
wynantskill, new york
"Technician was on time, friendly and professional."
joe S.
burnt hills, new york
peter B.
ballston lake, new york
"a vary competent service person."
pat L.
cohoes, new york
joe L.
mechanicville, new york
"So we had people out. Was told we would get a call back the next with a quote for moving the air conditioner. After a week, i had to call back. Got a verbal quote...$1,750 and a you will be called back tomorrow...(which is now 2 days ago). Really hate chaising people down."
mariette F.
ballston lake, new york
"Elijah was very fast and did a fantastic job in evaluating my air conditioner."
william P.
gansevoort, new york
aaron M.
amsterdam, new york
cindy O.
latham, new york
alfred B.
mechanicville, new york
paul F.
latham, new york
michael D.
saratoga springs, new york
dr l shapiro S.
schenectady, new york
"Service technician and consultant Cherie were timely, knowledgeable and professional. They both wore masks, maintained a social distance and were mindful of safety precautions."
steve S.
clifton park, new york
"I was very satisfied with the service at the house however I was not notified until day of service that my tankless water heater was no longer on the contract and there is a separate contract for it which there is additional money due. I scheduled this appointment the beginning of March and received two additional calls asking if I could move up my appointment; at no time was I notified that my tankless water heater was not under contract. I do not recall an email or letter advising of this. It would have been helpful to know the change of policy before the technician came out so he does not have to come out again especially during these times."
annette B.
saratoga springs, new york
james D.
ballston spa, new york
"Very professional and answered all questions we had ."
mariette F.
ballston lake, new york
"Elijah was very efficient and did a great job!"
steve D.
niskayuna, new york
"The A/C did not work after they left, requiring a seond visit the next day. A wire was not reconnected, so the compressor was not kicking in. So it ran that way for 24 hours without cooling. So how did they verify it was working? Also, light bulb on UV wasnt working after they left (was before they came). Had to be replaced. They should have caught that too."
roger B.
gansevoort, new york
"Helpful, friendly and professional service!"
mary C.
niskayuna, new york
"He did a good job. Very efficient. Explained clearly what he did and how the furnace is functioning"
matt B.
schenectady, new york
carole W.
delmar, new york
"Very professional and knowledgeable"
nydia S.
waterford, new york
"Technician was on time, courteous & professional."
stephanie P.
schenectady, new york
ned R.
saratoga, new york
"Knowledgeable , courteous"
helen baldwin B.
scotia, new york
pat O.
clifton park, new york
joseph G.
niskayuna, new york
veronica C.
amsterdam, new york
joe M.
ballston spa, new york
"did a thorough job. Cleaned up after himself."
thomas S.
loudonville, new york
"I was very pleased with the work that was done. Richard is an excellent plumber and he is very knowledgeable."
kathy V.
waterford, new york
"He kept his distance due to COVID, but remained courteous and professional while performing the maintenance check."
elizabeth C.
rexford, new york
david W.
clifton park, new york
mitchel S.
schenectady, new york
edward D.
albany, new york
"Diego was on time, polite, wore a mask and spent time making sure everything was in running order. I just wish the filter for my unit wasn't so expensive."
wendy H.
clifton park, new york
"Shaun was very nice and answered all my questions."
stefan K.
niskayuna, new york
alton B.
schenectady, new york
"Professional and proficient"
chris B.
cohoes, new york
"On time Went about his work"
ellen H.
ballston spa, new york
thomas healy H.
queensbury, new york
ted L.
mechanicville, new york
"Tech was very knowledgeable, professional and courteous. Explained everything he did."
mary B.
niskayuna, new york
"All was well done."
alan T.
broadalbin, new york
"Devon was awesome, went through everything with me , was very knowledgeable and courteous"
bob F.
schenectady, new york
"Grant was professional, personable, respectful. He educated me !"
william T.
schenectady, new york
"Knowledgeable& through"
john R.
saratoga springs, new york
"Knowledgeable about the job"
john R.
clifton park, new york
"Shawn is very knowledgeable and an expert in HVAC"
larry R.
delmar, new york
mike H.
poestenkill , new york
"The sales person Cheri and the technicians James and Ernie were all very polite and professional. The job was done clean and quickly."
sharon B.
ballston lake, new york
john S.
latham, new york
maryellen O.
colonie, new york
"Ernie was very polite and informative. Told us exactly what he was going to do."
henry N.
clifton park, new york
"very professional ... thorough job ..."
william S.
schenectady, new york
"No concerns or problems. Did a good job."
nick G.
gansevoort, new york
"Tech provided some information when he was here, but was supposed to do some research and follow up later. Never heard anything back. Tech also took his mask off 5 minutes after coming inside which defeats the purpose of wearing the mask in the first place."
richard L.
latham, new york
"the tech was courteous and completed the service in a timely fashion."
james D.
saratoga springs, new york
"Prompt, Courteous and thorough"
charles P.
clifton park, new york
"Ethan and Kyle got an early start on the AC replacement. They were professional in their manner and provided a thorough review of the work performed."
susan D.
latham, new york
wanda H.
schenectady, new york
"I have always been pleased with your service, that is why I am willing to pay for the contract with you"
matt N.
round lake, new york
paul D.
schenectady, new york
"Called 8:30am on a Saturday w/ hot water heater problem. By 6:15pm had a newly purchased and installed hot water heater unit. Outstanding service by technician Richard"
robert B.
clifton park, new york
"Tech and sales rep. Very professional!"
paul M.
schaghticoke, new york
"The service man was very polite, completed the service in a timely manner."
linda C.
clifton park, new york
"Were extremely careful about social distancing."
william J.
hadley, new york
"Gregg was friendly and answered all my questions."
daryl A.
broadalbin, new york
"tHEY WERE ON TIME VERY NICE AND CLEAN .cOULD NOT TELL THEY WERE HERE WHEN THEY LEFT."
kevin B.
clifton park, new york
"The technician was extreme;y thorough and explained things in detail."
david M.
albany, new york
susan F.
saratoga, new york
"Doug worked on the a/c in a timely and professional manner."
lois A.
albany, new york
pam/barry M.
ballston lake, new york
barbara L.
schenectady, new york
"Tech explained what was done, what issues found and cleaned up well."
amanda H.
albany, new york
bernadette S.
schenectady, new york
denise P.
troy, new york
"Technicians were very nice. They arrived about 15minutes later than my scheduled time frame."
brian S.
cobleskill, new york
"Prompt, courteous service. All of the service was done perfectly."
jeffrey R.
guilderland, new york
"did the work quickly, and seemed knowledgeable about the service"
garry alstyne A.
ballston lake, new york
"Tech. Doug and Mike were great!"
sarah W.
schenectady, new york
ruth C.
mechanicville, new york
"Devon was very helpful with other questions I had regarding equipment in our home. He was very courteous and professional and went out of his way to go and get me an air filter I needed. It wasn't on his truck and he went to get it to complete the job. It was much appreciated."
gerry S.
clifton park, new york
"Courteous knowledgeable thorough"
howard T.
delmar, new york
paul M.
spencertown, new york
"Professional and polite"
dave B.
mechanicville, new york
"very knowledgeable"
nancy W.
troy, new york
"efficient work and proficient repair tech."
laurie D.
scotia, new york
"On time, courteous, and efficient."
nikki W.
ballston spa, new york
"The whole experience was exactly as I hoped it would be."
donald B.
ballston spa, new york
"Guy was very knowledgeable"
tariq G.
albany, new york
patricia M.
loudonville, new york
"kept me informed of every step"
jean G.
schenectady, new york
"Tech was very courteous and knowledgeable."
mary S.
watervliet, new york
"The Tec went over every part of my air conditioning system"
john M.
amsterdam, new york
amy C.
albany, new york
"Took the extra time to ensure I was satisfied and explained what was done"
mark B.
saratoga springs, new york
"Technicians were Courteous and timely"
william H.
clifton park, new york
"Polite"
karlean N.
schenectady, new york
"Can always expect the best sevice the first time"
diane L.
rensselaer, new york
pat O.
albany, new york
"They arrived within the time and completed the servicing of the AC system."
robert K.
clifton park, new york
"I was satisfied"
david H.
albany, new york
"showed up on time, very considerate about the convid-19 problem"
peter P.
saratoga springs, new york
"Did not go with '10' since this was a contactless service due to the current health crisis and I did not observe the entirety of the call. It looks like the condensate pump operation was not verified and the pump was not cleaned as in past service calls. Greg did a good job of describing the condition of the system when he was done (and also followed all recommended protection procedures for customer contact)."
craig G.
saratoga springs, new york
"On time. Very courteous, very professional, answered all my questions."
thomas O.
glens falls, new york
"Profesional, and thorough."
jessica K.
latham, new york
"Brian was on time, thorough with his measuring of the house and explaining our air conditioning options, polite and personable."
alan K.
mechanicville, new york
harold H.
latham, new york
"The arrival time was perfect and the work was done in good time"
margaret B.
niskayuna, new york
"Joseph is his first name/forgot last name. HE WAS EXCELLENT! EFFICIENT/IF I HAVE A FUTURE PROBLEM, I WILL ASK FOR HIM. MARGARET B"
helen C.
niskayuna, new york
philip A.
ballston lake, new york
carl&joan R.
clifton park, new york
"Efficient, on-time, safe and pleasant."
william M.
clifton park, new york
dan R.
gloversville, new york
"Tech was courteous and wore a mask"
gordon B.
clifton park, new york
"Tbe gentlemen were vwer accommodating and helpful."
eric C.
waterford, new york
maria L.
saratoga springs, new york
"Very efficient and a job well done."
liaqat A.
gloversville, new york
"He is very comfortable.And he did his job very fast."
mark R.
clifton park, new york
"Very professional, Used masks and gloves."
john P.
latham, new york
"Service person professional, polite, knowledgeable and helpful"
mildred S.
clifton park, new york
"great work"
william L.
clifton park, new york
william K.
ballston lake, new york
"Marks expertise in service was great and explained the functions of our heating system to our satisfaction"
marsha S.
ghent, new york
"Technician was very polite and knowledgeable."
richard M.
clifton park, new york
"Douglas was thorough and explained everything."
nancy K.
saratoga springs, new york
"Technicians were very timely and gave me estimate time of completion, which was right on. Very courteous, and cleaned up when finished."
vincent S.
clifton park, new york
"Arrived on time. Provided answers to questions. Provided guidance"
steven P.
ballston lake, new york
"Late arrival and not fully prepared for the task as hand."
bob F.
albany, new york
"Tech was on time and very pleasant"
nancy M.
cohoes, new york
"Prompt, courteous and did job well."
david L.
cohoes, new york
"The tech was nice when he was here but he didn't call to say he was on his way which I think is the usual. He was 90 mins early and said he called but I don't think he did. He didn't seem to take much time when he was here, about 10 mins inside and maybe 10 outside. He said the capacitor was failing and it would be about 230 to replace."
jessica V.
albany, new york
mark B.
south glens falls, new york
sarah M.
glenville, new york
betty H.
voorheesville, new york
"Due to Covid virus I requested only outside maintenance on my AC to avoid anyone coming inside. Clinton arrived at the scheduled time was courteous and updated me via cell phone."
wendy T.
troy, new york
"The serviceman did a very thorough job making sure that my furnace was working properly."
paula G.
scotia, new york
"Kyle was excellent. He arrived on time and was very professional. He answered of my questions. Was very kind and patient with me."
cheryljohn A.
schenectady, new york
"80"
cheryljohn A.
schenectady, new york
"The technician was very through and did a great job. I am unhappy that 2 annual services were performed on the same day. When contacted to schedule the service I was told that the work would be performed mainly outdoors since the air conditioning was being serviced. When the tech arrived he stated he needed to "look at" the furnace first. He never informed me he was doing BOTH the furnace and AC annual service that day. He was in and out of the house for over an hour and then told me he was going out to the AC. He went to the thermostat in my office 3 or 4 times. In total he was in and out of the house for over 2 hours. When he was leaving I asked why he performed BOTH services that day, and he told me that was what the dispatcher told him to do. I think I should have been called and informed of the change of plans, and I did not appreciate that he spent that much time in my home during this time of quarantine."
tom/ann O.
troy, new york
robert E.
halfmoon, new york
"Matt has been our technician for 20 years since our was built Always does a great job"
katharine L.
schenectady, new york
"On time, efficient, let us know options regarding air cooling system, etc."
anne S.
schenectady, new york
"Timely, efficient service"
nate W.
troy, new york
scott F.
slingerlands, new york
anthony D.
saratoga springs, new york
guy W.
east greenbush, new york
jerry M.
clifton park, new york
"technician was knowledgeable and explained what he was going to do."
william B.
ballston lake, new york
"Tech was professional courteous and very knowledgeable"
david P.
scotia, new york
"They came on time,did what they needed to do and left. Said everything was fine. Also were caareful about masks and contact during this pandemic."
melinda L.
cohoes, new york
"Thorough check of a/c professional & informative"
dana N.
ballston spa, new york
patricia B.
loudonville, new york
"Kyle is very knowledgeable and explains everything."
donald M.
latham, new york
"Service man was very professional!!"
john G.
queensbury, new york
"Fast and expert service"
peter S.
albany, new york
"Technician was courteous and professional and completed the maintenance in a reasonable amount of time. He recommended that I consider replacing the UV light which I will do before the next heating season."
david P.
albany, new york
"On time, organized, good communication and efficient workers."
karen N.
clifton park, new york
"Friendly and timely"
john B.
ballston spa, new york
"Doug was on time, thorough, efficient, friendly, and knowledgeable."
john H.
schenectady, new york
"Polite, knowledgeable, friendly, wore a mask"
don M.
clifton park, new york
james W.
schenectady, new york
"very professional, explained everything that was done"
john B.
troy, new york
"Very professional"
john W.
niskayuna, new york
"Nobody iis always perfect"
sue H.
charlton, new york
"Knowledgable and friendly. Arrived within scheduled window time. Followed safety procedures."
kathy H.
albany, new york
"Very efficient, COVID19 protections were efficient, just wish they werent needed"
jean F.
clifton park, new york
"On time. Followed covid protocols. Answered all questions. Was thorough"
joseph M.
troy, new york
"Friendly and personable youngman"
robert G.
albany, new york
"did a very thorough job"
william jr J.
clifton park, new york
charlene K.
johnstown, new york
"Devon was very informative and gave me some helpful tips."
mr quill Q.
broadalbin, new york
"Outstanding customer service, explains everything in laymans terms of all work performed."
christine M.
albany, new york
"Professional, friendly, helpful"
barbara H.
mechanicville, new york
"The associate was on time, did his work efficiently and filled me in on work that he did,"
david T.
voorheesville, new york
"Justin takes the time to explain everything"
michael M.
ballston spa, new york
rosemary M.
schenectady, new york
"He seemed very competent, answered all my questions, and was very pleasant."
james B.
sprakers, new york
"He was very good and very polite"
william S.
scotia, new york
"Mohammad arrived on time, used appropriate PPE, was polite and efficient. He kept us informed of his progress on our AC tune-up and the results."
leslye T.
clifton park, new york
"Both techs were helpful, efficient, and even helped with an issue which was not heating/cooling related!"
dale M.
schuylerville, new york
anthony D.
loudonville, new york
"Byron was very polite and efficient."
beverly E.
schenectady, new york
michael P.
schenectady, new york
robert B.
glenville, new york
"Service was performed several hours earlier than scheduled (after requesting my agreement with accelerating the schedule), the technician arrived wearing the proper PPE (mask and gloves), the technician was knowledgeable and friendly and answered all questions."
richard F.
ballston spa, new york
"grant did everything quickly and professionally"
richard G.
albany, new york
"Diego did a great job."
peter B.
saratoga springs, new york
bill K.
clifton park, new york
louis K.
stillwater, new york
"Tech that came to our house was very pleasant and professional"
peter M.
latham, new york
edward R.
south glens falls, new york
"He was great"
john V.
clifton park, new york
"Anthony and technician very professional."
julius B.
saratoga springs, new york
"Everything was fine. No problems at all. He was good about wearing a mask and about social distancing."
larraine E.
troy, new york
jim T.
latham, new york
"Professional. Safety equipment on. Took care of business and explained everything."
marianne K.
fonda, new york
"He was curteous, timely, answered any questions."
george G.
fultonville, new york
bettyjean M.
albany, new york
"Quickly identified and resolved issue. Gave advise to avoid future problems."
joann L.
clifton park, new york
"Did as promised. Wore proper PPE"
pamela K.
waterford, new york
"Extremely professional. Explained the service, asked if there were any questions. Very neat and timely ??"
robert S.
scotia, new york
"Your representative was knowledgeable and honest in her assessment."
hilda S.
clifton park, new york
"Ryan was extremely helpful even with things he didvnot have to do."
ron B.
troy, new york
"Kyle was very professional,knowledgeable and answered any questions I had."
denise C.
colonie, new york
"Both Rusty and Ethan were very friendly and patient with me, explaining everything to me! They die a really great job with installation, and cleaned up after themselves."
eileen K.
clifton park, new york
"Problem resolved"
robert R.
scotia, new york
robert W.
mechanicville, new york
"Very professional."
james J.
schenectady, new york
"Technician was very attentive to the problem and displayed professional attitude."
rick L.
ballston spa, new york
"Robert was very helpful and professional."
angelo P.
wynantskill, new york
"Company personel took the time to explain the work being done. They were courteous and practiced respectfully safety issues. I was impressed."
andrew iii I.
gansevoort, new york
kathleen G.
clifton park, new york
"Called first to say he was(Devon) on his way. Also very respectful and cleaned up after inspection of A/C unit,"
genesis H.
ballston lake, new york
"Everyone was professional"
sofia S.
niskayuna, new york
"Crew came on time, was very efficient, explained everything"
james S.
albany, new york
"Ryan was punctual, respectful, engaging, and efficient."
ms suhr S.
amsterdam, new york
"Very professional and knew the product."
mr claverie C.
saratoga springs, new york
rayshawn M.
loudonville, new york
"Very professional install guys, great quality of work. Looks great, works!"
sandra O.
mechanicville, new york
"On time,profession9"
courtney B.
niskayuna, new york
"Polite and efficient"
timothy S.
niskayuna, new york
chuck/deb W.
schenectady, new york
"Ray had to come back after my duck work was installed on 4/29/2020 and fix the duck work to r satisfaction. Job was not done properly the first time around by Ernie,Ray,Kyle Ray was on time and did a fine job on 5/5/2020."
leon K.
fort johnson, new york
"Good job done"
edward A.
burnt hills, new york
"Very capable techs knowledgeable courteous answered questions from us observed distance protocol"
edward R.
scotia, new york
"Still, haven't received the estimates from 4/28"
edward F.
rexford, new york
mark C.
saratoga springs, new york
anthony B.
loudonville, new york
"Everything went well."
karen D.
east berne, new york
"They did a great job under all the stresses of the pandemic"
krystal D.
ballston spa, new york
"They were professional, knowledgeable and prompt."
gary L.
saratoga springs, new york
james H.
scotia, new york
richard B.
schenectady, new york
christine K.
queensbury, new york
"Greg was careful and thorough with the maintenance."
dolores C.
amsterdam, new york
jeff M.
loudonville, new york
nick K.
niskayuna, new york
"Lower rating is due to a sales rep showing up with service tech unannounced. I was not alerted to extra people coming to this service appointment. Company shouldnt do this without home owners knowledge. I am still waiting on a proposal the sales tech was suppose to draft for my systems. Otherwise service has been great."
diana leis D.
clifton park, new york
"Based on my research, the initial price quote was very high, but you were willing to come in at a good price. Cheri was great as were the technicians."
india C.
schenectady, new york
"service was fast and efficient"
scott S.
clifton park, new york
"Given the COVID-19 situation the guys were very sensitive to the issues with both the virus as well as the maintenance of my ac system. Friendly professional and genuinely nice people."
john M.
saratoga springs, new york
"They were on time and helped with our problem."
moreen P.
albany, new york
"He explained everything. Picked up after himself. Nothing was left clean. He answered all my questions. He was friendly and thorough"
arthur H.
niskayuna, new york
linda B.
clifton park, new york
john K.
lake george, new york
"Patrick was friendly, efficient, and very respectful of our home."
paul J.
clifton park, new york
alvin P.
clifton park, new york