Roland J. Down Service Experts Reviews

"U haven't come yet"

"Eli was amazing. Fast and efficient. A pleasure to work with! Knew exactly what to do and did it in a timely manner."

"Overcharged by $170.00 for a UV furnace light bulb. After technician completed his assignment and left, neither the furnace or air conditioner worked. Thermostat alerted to call service experts as there was serious problem, code 434. Needed another technician to respond to fix this problem."

"Quality work."

"did the job and very respectful,Had do do it while it was raining so hard,Very polite too"

"They did a great job"

"Couldn't have been better. Friendly, knowledgeable, answered all my questions patiently and Mark and Nate made me feel comfortable asking more if I needed to."

"Excellent Job, as always. That's why we have been a customer of RJD since before the birth of Christ."

"They were very thorough and answered all my questions."

"Service was excellent"

"very friendly and knowageable"

"they did a great job, only issue was they didn't come back upstairs and reset my thermostat."

"On time, clean, knowledgeable, and pleasant"

"Answered all questions appropriately."

"Siris man was excellent But calling your phone number with the problem talking to the people at the other end if something should be changed their"

"Did a through job and went over results."

"Everything went well. No problems. In and out."

"Neat, clean efficient. Did a good job and explained to my why he did what he was doing. I'd have him back anytime."

"Very dedicated to doing the job properly. Kept me informed during the process."

"The sales person did not listen to what I was telling her I wanted. She tried telling me what was best for our home and tried to sell me on something that wouldn't work for what we were trying to do. When I asked questions she just kept going back to the system we didn't want and when I finally told her it wouldn't work she got an attitude and packed up and left without giving us a quote for what we truly wanted. She made comments about our home and what we wanted to do that rubbed me the wrong way. She said she wouldn't "allocate a team" for a week's worth of work for the system we wanted."

"Nice guys and seem to know what theyre doing inside and out"

"Showed up on time and completed work"

"Technician arrived on time, as scheduled, and was knowledgeable about our system."

"Technician was right on time. He went right to his work. Finished in a timely manner. He is an asset to your company."

"Service man was very pleasant, friendly and helpful."

"Very quick to respond and tech was great."

"Arrived within the time frame. Very personable and efficient"

"I didn't like that the sales consultant was sent with the maintenance technician. Especially w/ covid we only allowed the technician in the house. The salesman waited outside. You should ask the customer ahead of time if they want to talk to someone in sales."

"Professional friendly and instilled confidence"

"Tech arrived on time, professional and explained process of preparing AC unit for summer use while performing process."

"On time and efficient technician"

"Rick and Nate were friendly, and knowledgeable"

"Tech knew his job and made good suggestions on future things"

"Friendly professional and explained"

"completed maintenance very efficiently and answered questions"

"He was efficient and thorough as weel as professional and friendly."

"He was very quick with the service."

"They did a great job."

"They flushed the line from the condensation pump, but not completely. We had to call service on Sunday because the pump was cycling on and off due to a partial blockage in the line. I guess they couldn't tell."

"Shawn performed some badly needed preventative maintenance on outside unit and provided some information to allow the air filter to perform better"

"Very professional prompt service"

"prompt and thorough"

"Derrick was honest and upfront with usas he always is"

"Adam, the tech was very polite, courteous, and answered any questions I had."

"ON time and the technicians gave us good service."

"The service repair person performed their job efficiently and competently."

"Excellent service and very informative."

"Efficiency"

"Clinton always provides excellent service and is very professional and friendly. He takes the time to answer all our questions."

"The technician called to let us know he was on his way. The time he arrived was within the 2-hour frame that we were given, which was great. He was very professional doing the maintenance on our furnace and a/c."

"Both techs were friendly and polite and did a thorough check and took the time to explain their recommendations."

"The technician was the most thorough, considerate technician we've ever had and he went above and beyond at every opportunity"

"On time, courteous, thorough, and transparent"

"Had three (3) wonderful gentlemen here who were patient and answered all my questions"

"Technician was on time, professional, and efficient."

"Mohammed was very nice and made sure I understood everything he was working on. He also had some tips for things to watch to make sure my system was running perfectly."

"Technicians seemed competent and were informative, efficient and considerate."

"Clint is very efficient and conscientious in his work ethic."

"Both service representatives the gentleman who serviced theA/C unit and the one who came out and reprogrammed the thermostat to recognize my phone were very professional and respectful of our home. I also delt with Jackie about an auto pay problem and again treated with the utmost respect"

"Eliu was great, perfect Job. I can't believe how fast he was. I thought the job would take most of the day but he was done in less than 2 hours."

"Service provided was exceptional."

"Very informative and thorough"

"They did the job well, but took a longer time than expected. Also the re-wiring in the furnace room was a bit sloppy, but so far functional. I was also expecting more help with settings on the new thermostat, but I figured it out with the manual."

"I learned many things that I wasn't aware of from the service expert. I believe I am in good hands with Roland J. Down."

"over the last 20+ years rj down has always done a great job for us"

"He was polite, on time and did his work quickly and efficiently."

"Reliable, highly professional and friendly technician."

"Clinton arrived on time, recalled past service work he did, discussed any concerns or issues I had, performed a complete service, and provided me his findings. Clinton is Very honest and a knowledgeable Technician. I trust him and his work!"

"The service man Justin was very good and thorough!"

"My technician, Córdoba was very professional and gave me information that I can use in the future. He was very courteous and polite. Very nice young man."

"Young man was very polite,arrived on time and very professional"

"He did the job correctly."

"The technician arrived timely, was very thorough and also provided some good tips when using my heating and AC season."

"Thorough and efficient"

"very professional friendly knowlegable respected my home and us could not have done better"

"Professional and courteous. Took the time to explain steps taken to check system and why parts needed to be replaced."

"Clinton is knowledgeable and professional. He knew I had a minor problem in Feb snd knew what it was and who was out here. I always request Clinton."

"The technician was very thorough and also very polite"

"Technician was professional and very knowledgeable. He found the problem quickly and had my furnace up and running, He gave me an overall status on my furnace which is appreciated."

"Very polite and friendly"

"no issues"

"Diego and Brendan explained everything"

"Adam did a good job!"

"Came on time. Did the work needed. Answered questions I had."

"Ameen answered both of my questions thoroughly, & Jeff provided useful information concerning replacing my oil hot water heater."

"Perfect service of my A/C unit"

"Diego was friendly and efficient. He reviewed the services he provided and the status of my equipment."

"The technician promptly picked up the replacement part and expertly installed it."

"On time and completed in timely manner"

"Eliu came earlier than the appointment which I was thrilled about since I had only made the appointment the day before. He did a great job fixing the valve on the water heater and also fixed a broken handle on a toilet which I had forgotten to request service on when I made the appointment."

"Very nice representatives. Knowledgeable and on time"

"did not have the filter needed, they did not clean the coils on the air conditioner unit as well as previous times. Previous time they removed the covers soaked the coils and washed it with a hose, this time they did NOT remove the covers on the coils"

"He did a thorough job."

"Grant came to follow up from Alex's visit. Both were very professional and explained everything that they were doing and recommended other things to repair or replace at a later date. They were very personable and listened to what I had to say."

"Conner was very professional and helpful. He explained what the problem was and had helpful suggestions."

"Always very knowledgeable and friendly. Technicians always leave the service areas in pristine condition. Even the office staff is always friendly and accommodating."

"Tech kept me up to date on what he was doing the entire time"

"Knowledgeable, reliable, courteous"

"Did the job, cleaned up after. Polite and nice guys."

"clean,neet,friendly,pofessional on time"

"justin iis always on time and rofessinal"

"I asked him to open the ceiling ac vent in the master bedroom after he finishes but I guess he forgot. The technicians that came last year closed it partially because the master bedroom gets very hot. Unfortunately we are seniors and don't know how to do it. May you can e mail us instructions. Thank you."

"He was very nice and did a great job"

"Service was fast, courteous and efficient. Technicians arrived early (I received a call advising this) quickly diagnose the problem and replaced the defective part."

"The service person was professional and completed the task of servicing the a/c unit."

"The tech was great.."

"Everyone everything"

"My technician was very good I did however, specifically ask for only one thing. I asked that the pine needles in my unit be removed. Technician said that he couldn't do the needles in the fan which I wasn't really asking for. I was looking to have the needles on the bottom of the unit removed. Simple procedure at the point where the panel is removed it's a ten second job to remove the needles. Technician said no problem he would remove them. Interesting in the all the years I've had a maintenance agreement I don't remember a Roland J. Down's technician cleaning the needles out. I never realized it until I found out J & M Schwarz Heating & Cooling Inc does. I was disappointed everything else was fine."

"I enjoy doing a lot of my own minor plumbing work. My wife and I picked out the faucet To be installed and paid for it. therefore the cost of supplies was relatively minimal. I was concerned that the best job be done so I was willing to pay the price but I thought the cost for labor was exorbitant. The installation of two new shut off valves didn't take more than 20 minutes and the charge for that was in excess of $400. I have used Roland J Downs or DA Bennetts for more than 40 years and will continue to do so. I do have a different plumber for my home up north and have had very similar work done for a fraction of the cost. I was a little disappointed."

"Fast and courteous service."

"Friendly and professional."

"Work to be done was explained and questions answered. Respectful of home and property. Friendly demeanor."

"Rick had the very difficult job of tightening my faucet to stop it from leaking but the way my vanity is configured, there was no room to allow use of a tool to do so..He will be coming back with a special tool he feels confident will work and will try again.."

"Prompt service and respectful of my property"

"knowledgeable, efficient and courteous."

"I contacted David snare twice since the purchase and he has not responded."

"Professional approach."

"I am extremely dissatisfied with my services. It took 3 visits to have someone fix my hot water heater. The first person didn't even bring a screw driver with them and the second person said nothing was wrong with it but barely checked. I was also canceled on once because the dispatcher called the wrong number and never checked back with me. In total I was without hot water for over a week and was charged $775 to fix a water heater that was still under warranty. I was promised by everyone I spoke with that I could get an itemized receipt to get reimbursed - and then after the work was complete I wasn't able to get one. I was even offered a $300 discount by the plumber for all of the mistakes that were made on this project but then was told I couldn't get a discount if i wanted to get reimbursed under my warranty. It turns out the parts for the hot water heater were only $90 and it took less than 30 mins to fix, so I was up charged by $685 for labor for this project. I have now called multiple times and never heard back."

"The tech was also accompanied by a sales rep who helped me set up my thermostat for dual heat/AC. Same person also gave advice about relocating my AC unit when I do a house addition this year and advised that I replace the hot water tank due to age."

"The process seemed to go very slowly. The outcome seemed fine"

"100"

"complete evaluation of all systems and needed service was done."

"They came on time, diagnosed problem quick;y and returned tp fix problem quickly."

"Very knowledgeable and friendly"

"Your serviceman was very professional, and got the job done in a timely manner. We have been satisfied with the quick and efficient service your company provides every time."

"Six=year old system required new $1100 thermostat to replace a erratically functioning one. Need to have more information in order to make a decision."

"Service was same day."

"Mike was very understanding and competent."

"good, complete maintenance service"

"Was not made aware of the door fee associated with the visit before scheduling. Only made aware when the technician arrived at my home. Strange when the website advertises free consultation."

"He was extremely cooperative."

"In addition to servicing our air conditioner, Kyle noticed a strange noise coming from the National Grid gas meter next to the outside A/C unit. It turns out that the meter was leaking gas. National Grid replaced the meter the next day. Thanks, Kyle"

"The Technician was professional, competent, thoughtful and helpful."

"Tech was on time, professional, thorough, and pleasant to deal with."

"Technician was on-time, professional, and very polite"

"The regular maintenance was fine. It showed only that the capacitor needed to be replaced soon. While standing outside, holding the capacitor the technician had already removed, he advised it would be approximately $330 to replace. So what is a $10-$15 part, which has ALREADY BEEN REMOVED, Roland J. Down wanted to charge me $330 for the technician to walk to the truck, pick up another one, and reconnect. Keeping in mind the reconnection had to be done anyway to put the old one back. So lets be conservative and say it would take 30 minutes to do that. So the $330, which included tax, minus the $15 part, comes to $315. For a half an hour, thats a rate of $630 per hour. It was shameful that they actually tried to trick me with that. And FYI, another company quoted me $125 to come out and replace it. On top of that, we inquired about wiring work that would allow us to use a nest thermostat. We were quoted approximately $900. Another company evaluated the issue, advised that although they could do the wiring, it would cause the furnace to be limited to on/off and we would lose significant efficiency functioning with temperature and humidity. Our own research further confirmed this. Also shameful that we would have been charged an obscene amount of money to actually create additional problems with the furnace. My future with Roland J. Down is uncertain."

"Kyle s did a great job"

"I have spoken to a number of people about being charged $95 for a heating unit cleaning about a year and a half ago when I moved to a new home while under a service contract. I have been told it would be corrected but to date it has not."

"He did a fantastic service"

"He was polite and efficient. He did an excellent job cleaning the housing of the air conditioner."

"very rapid and thorough work done to restore hot water to my residence for a visit with my grandchildren."

"The Technician finished a prior job early and fit us in ahead of schedule. They explained what happened to cause the drain leak and showed us how to tighten the connection if it happens again. The visit was less than 20 minutes and we have no more leaks."

"He forgot to put doors back on furnace he had to come back and do that"

"Informative technician"

"Knowledgeable plumber. Early arrival"

"tech got here right on time and went to work. Explained what he was going to do and at the end gave us a good explanation of how the equipment is doing."

"Called for plumbing emergency. Waited all day. Told my problem would be fixed. In the evening plumber called and said was not able to help me !"

"Tech was here quickly and fixed problem quickly, clean and neat"

"Arrived on time, did the work, explained what he did."

"did a good job"

"Really professional and took his time to check everything."

"Appointment was set for 8 to 19 AM. He arrived at 9:20."

"I lost my heat to my Lennox Gas Furnace....Dontrelle the Service Experts/Roland J Down technician did a fantastic job in repairing my gas furnace. He corrected a short between two wires. Again, an outstanding job!"

"Very informative and thorough."

"Efficient. Good explanation of the repair needed."

"Alex did a very through job."

"Showed up on time .Both technicians Ernie and Jordan were extremely professional courteous and very helpful. Also Brian our sales consultant was very thorough with booking the job."

"Great service"

"The Tech was very informative, patient and very polite with all my questions/concerns as being an elderly widow it helped immensely."

"Nick was on time and professional."

"The tech was very personable and knowledgeable. He's an asset to your company."

"James nice guy . Arrived 11:30 in a 10-12 window. Pleasant seemed knowledgeable."

"Diego and Brendan were extremely professional and courteous, explaining everything that they did, and results of the tests that they ran. I am curious, however, why a sales consultant need to be here with the technician????"

"The Technician Conner seemed excellent and skilled. He also communicated well. Old school RJ Downs service."

"Good conscientious employee! Very hard to come by today!!"

"Diego was efficient and did a great job inspecting and reporting back to us."

"Efficient and courteous"

"Jason was an awesome technician. Very thorough! I really appreciated his explanation of things to me also. I would request his service 10 times over!"

"Very respectful of home and property."

"They installed a too large electric water heater and it is a fire hazard for such a small townhouse that I have."

"It took a few days to get the parts for the furnace. I did have heat from a wood stove so not a huge issue."

"The technician was courteous, prompt, and very informative."

"He took his time explaining to me what happened and ways to correct it."

"Quick, Efficient, Informative & Friendly"

"Error Message received: The application has encountered an unexpected error. Please try you submission again. Totally disgusting and dissatisfactory experience(s) with RJD."

"Service man was helpful.and knowledgeable."

"good professional service"

"."

"COULDN'T ask for anything more- My tech was SUPER- very talented- he's a keeper"

"He was friendly and efficient."

"Very Respectful and thoughtful and knowledgeable"

"They spent a lot of time figuring things out, eventually came up with solution."

"Cherish is always kind and courteous. She is also efficient. We had another appointment we needed to get to and she came in did her thing gave us our estimate and we still made our appointment with time to spare."

"The tech were perfect gentlemen. They were very accommodating and helpful.There was water on the floor and they swept it up for me."

"The technician was on time, extremely polite and efficient."

"Knowledgeable, polite technition"

"Ease of making schedule appt date, service tech on time and prepared , work done in timely fashion , any and all questions answered by tech . All around good service"

"Prompt. Courteous. Knowledgeable."

"Good communication throughout the service"

"We were told a month ago that the thermostat we needed would not be hard to get, especially since you were made aware that it would be needed soon. First told on Friday, could not get part till Monday, then you called on Sat. to say you had part and i gave go ahead to make arrangements with daughter for installation. Then told no one could install now to Wed. Not the kind of enhanced emergency service we pay for year round. Disapointed."

"The two technicians who serviced my account (who have been here before) are very knowledgeable and nice men. I know that they will do the job correctly."

"Extremely courteous and conscientious"

"The Technicians were friendly, highly competent, and answered all my questions."

"The man took the grate off the outside of the air conditioner and did a thorough job of cleaning it. Thats the first time that has been done."

"Technician was polite and knowledgeable"

"Techs were knowledgeable & thorough"

"There is so much, its hard to even know where to begin the short story is we were charged almost $900 for 22 minutes of actual work (replacement of 3 valves) and were made to wait an hour past the 2 hour window of time in which we were given for the technician to even arrive to our home. Once there, the tech looked at the job (which had been explained in detail when the appointment was made a replacement of 3 valves) and left to go get the necessary parts and materials. In addition to this, my father, who was the designated adult, was forced to pay for these services on his credit card, as opposed to having the service billed to us (as was promised by the person with whom I spoke when making the initial appointment). There is SO much more to this unbelievably unprofessional experience. We hope and expect to hear from a representative so that this can be rectified."

"Thorough, clean, efficient."

"Techs were helpful and courteous. Explained what may have been the problem and offered advice on ways to extend the life of the hot water heater. Very nice gentlemen."

"Thorough"

"I was scheduled for service maintenance on the heating and central air systems. The technician, Tom was not at all prepared to service the cooling system. No ladder to get up into attic. Did not seem knowledgeable about air cooling systems - told me I would need to call to schedule a tech to come out to service AC system. I was frustrated because I took time from my job and was expecting the service to be completed the day of the appointment."

"Technician was pleasant (he remembered that he had been to my home before!; he was thorough and did not waste any time! A real pleasure for me to have him in my home."

"I don't know if this was the plumber who couldn't snake a drain, or the ductless AC quote that was 10x the price of the actual unit i found in stock as a DIY kit. either way, disappointed."

"Corderosp was great. He was informative and explained each step before he did it and what a normal range should be. I was so pleased that we didnt have to have a strong arm salesman present.. at our request."

"He was knowledgeable and efficient."

"On time, polite, and helpful"

"Very professional and courteous"

"nobody is perfect"

"Very professional."

"The technician was prompt, knowledgeable, an individual I would be glad to be a representative of a business. I would say he would be a great neighbor. Unfortunately your answering service is awful, awful, awful. I had to repeat myself more than once. They had the wrong address, thank goodness I spoke to the tech. You need someone in your office to field calls. Whatever answering you use should be fired. I was ready to drive my car to Roland Downs in Scotia to knock on the door and tell them my issues."

"The technicians did a great job, identified the problem right away and promptly rectified the issue. Very professional service."

"Service was good. But the health home check was over kill."

"I was kept up to date on technician's arrival, which was on time and service was completed in an efficient manner."

"Technician was friendly and very efficient."

"I trust your company to keep my AC and furnace running smooth and have never been disappointed"

"The techs were great. Knowledgeable, courteous and fast."

"Efficient and on time!"

"Alex and Brian were very nice. One question thought. We purchased a new condenser for $500 on their recommendation as the other condenser was working but on the floor. Just FYI, it has been on the floor since you installed it 12 years ago. We always thought it was supposed to be like that. Brian and Alex were first technicians ever to mention it and you guys come to our home at least per year to service ."

"fast, efficient service"

"arrived timely - conducted themselves professionally -"

"They could not fix the thermostat now I have to purchase a new one that is very expensive. Also they did not write the on the .new filter."

"Tech was thorough and explained the steps/actions he was performing."

"Very efficient. Asked my questions."

"Got the job done very well"

"knowledgeable"

"Tech Dontrail was very informative"

"Very knowledgeable, explained everything and took time to do the job right."

"My plumber was very helpful in fixing the problem and offered solutions to remedy the situation."

"Kyle Baskin is one of the best Technicians! Professional, courteous, and helpful"

"Fantastic and professional."

"Patient, listened to my needs. Explained throughly. Helped find solution. Friendly, respectful."

"The Service Expert was very professional, honest, knowledgeable, and very kind."

"Great professional friendly service. Answered ll my questions."

"The service tech was very professional and explained everything he checked."

"very knowledgeable"

"Tech. was knowledgeable and sympathetic to our needs. He even helped me catch our puppy when she bolted across the street after a squirrel. He explained everything very clearly and was helpful."

"came on time and finished job well"

"Representative was very knowledgeable....very helpful."

"Arrived on time, was courteous, helpful & friendly, & provided information regarding my system.."

"Technician explained everything and performed service in timely manner."

"Roland J. Down answered my call right away and had a plumber at my location in a few days. Eli was pleasant, polite, and worked quickly and efficiently."

"arrived early, worked professionally and carefully, and checked humidifyer which needed new pad."

"Totally dis-satisfied with dealing with Roland J Down.... BUT... very satisfied with Technician and the work he did. The problem was getting him here. This is explicitly NOT a complaint of the service provided in my home."

"Very nice. Answered all my questions. However the first date I was called to say he was "on his way" but he didn't come. I called for a new appt. and this time he came as scheduled."

"Diego did a good job. However, I was told over the phone that he would also drain and service the hot water heater but he said that would have to be done separately. I hope someone will get in touch about a day/time."

"Both techs were very personable and efficient. I felt very comfortable having them in my home. They fully explained the condition of my unit and gave ways of addressing any problems We had."

"very professional and on time"

"Knowledgeable Explained my system"