Roland J. Down Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 14,881 Reviews
michael M.
wynantskill, new york
"They were thorough and helpful. Quality work."
thomas S.
clifton park, new york
"Was disappointed to see a $110.00 trip charge and then a $404.00 charge to replace a $15.00 valve that took an hour to replace after we have given so much business to Roland J Down and are in talks for another big job."
james l/l L.
schenectady, new york
louise D.
clifton park, new york
"Repairman took time to explain everything to me and did, in fact, find what was wrong with my AC unit."
david B.
west sand lake, new york
"Excellent technician very polite professional and efficient"
warren T.
troy, new york
william M.
gloversville, new york
"They were good"
charles K.
schenectady, new york
"Professional, expert equipment installation Careful, courteous and experienced"
george/pat M.
waterford, new york
william Z.
glenville, new york
"Anthony Johnson came to our house and explained all the choices very simple. Answered all our questions without hesitation. Mike and Ethan installed the unit and again, answered all questions. All 3 were friendly, professional and knowledgeable."
richard L.
galway, new york
"doug was very knowledgeable and effecient"
richard T.
mechanicville, new york
martin Z.
ballston spa, new york
"The people that come to service my oil burner are very well mannered, knowlegeable about the equipment and explalin all work done."
elton C.
ballston lake, new york
david G.
cohoes, new york
frank T.
clifton park, new york
"Very efficient and explained everything to me"
larry K.
niskayuna, new york
"Stephen very knowledgeable, professional, would like him on all future service if possible."
sandy F.
schenectady, new york
"did an excellent job"
john L.
gansevoort, new york
beverly M.
delmar, new york
cheryl H.
albany, new york
"Technician provided excellent service and my problem"
george C.
niskayuna, new york
"Kept up-to-date on time technician would arrive and he indeed did arrive within the time frame appointed. He was respectful of our property, seemed knowledgeable and was courteous throughout."
michael W.
clifton park, new york
"They were informative"
peter C.
amsterdam, new york
"service man was great and new his stuff"
richard H.
troy, new york
"excellent service"
matthew D.
ballston spa, new york
"Overall great equipment service and customer service!"
fred W.
ballston spa, new york
"Douglas was very thorough In his checking of our furnace and its operation. We were very pleased."
patricia M.
loudonville, new york
"very informative. effective use of time while here.."
jim B.
alplaus, new york
"Greg wore his face mask and was very polite to us."
susan T.
saratoga, new york
"Still haven't heard from anyone concerning issues with air conditioning and smells wafting from the basement :( Technician couldn't find the problem :("
russ N.
schenectady, new york
"I bought a new hot water heater and within a few hours in broke down. It took until 4:00 PM the following day to get it fixed."
ellen H.
ballston spa, new york
"Doug was very thorough and provided me with good information."
serif llc L.
schenectady, new york
"Dontrell is top notch. I request him for all my appointments and service."
phil G.
lake george, new york
"Good communication from tech."
allie H.
glenville, new york
john P.
clifton park, new york
patricia P.
schenectady, new york
"Justin iKnowledgeable, explain things carefully, takes the time to make sure that I know options and is a kind person"
carol N.
troy, new york
nick W.
clifton park, new york
ken S.
troy, new york
"Friendly, Efficient, knowledgeable."
mary S.
halfmoon, new york
"Very professional"
david W.
waterford, new york
"Quality of work was fine, but his arrival was just outside the 2 hour window. Somebody did call ahead to say the tech was on his way."
david M.
scotia, new york
"Very professional"
pete V.
edinburg, new york
christina R.
albany, new york
"Professional, courteous and maintained social distancing"
judith D.
rexford, new york
"Arrived the same day on short notice and were thorough and professional."
ronald F.
saratoga springs, new york
george R.
saratoga springs, new york
"Very fast friendly service"
terry P.
scotia, new york
"He did a very efficient job. He knew what he was doing and went about doing it. It is convenient to have the same technician come who knows the house."
elaine K.
greenfield center, new york
"Richard Lennox was an exceptional Plumber. He was courteous, efficient, tidy, thorough & professional. He wore his mask at all times. We are an "At Risk" population &appreciate his attention to that detail."
adam B.
mechanicville, new york
"Very informative on what was being completed."
ashley L.
albany, new york
"Solved the problem!"
david L.
albany, new york
dennis M.
schenectady, new york
"The tech was thorough and knowledgeable. He Explained everything as he went along including options to fix the unit, cost...."
steven F.
valatie, new york
"Professional, thorough, friendly"
cindy J.
ballston spa, new york
robert S.
averill park, new york
"Fast efficient friendly service. Zero hassle, good expertise, and problem fixed quickly. Very professional."
charles G.
loudonville, new york
"because the tech's always do a fantastic and they answer my questions so I can understand."
cliff B.
gansevoort, new york
michele M.
schenectady, new york
"Issue solved quickly."
garry S.
waterford, new york
lawrence S.
glenmont, new york
"The big question I had was which wa being serviced, the AC or the furnace. When I made the appointment the rep wasnt sure. The AC unit was just put in in April."
susan H.
st johnsville, new york
"Tech was very polite and knowledgeable."
kyle K.
waterford, new york
"I talked to the technician who apparently made his mind up what the problem was he didn't even inspect my unit. I told him I had a walk out basement he could use if need be. By the time I walked from the front door to the basement he was already knocking. I let him in and he told me I needed a new unit $5,000-$8,000 more than double the quote I had already received from a competitor for the same unit (you don't make the units). The technician then said well you can buy the freon for $200 (33% more than the competitor) I said you told me that wouldn't work, he said well it might it might not. What did I pay $126 for I will NEVER use or recommend your company to anyone. As a matter of fact I will post my experience on the development website and tell my friends to avoid the scam!!!!!!"
robert K.
scotia, new york
denise G.
albany, new york
"Diego kept me informed of what needed to be replaced with the AC outside"
paul S.
scotia, new york
"Greg was OK, but he didn't do the combustion and effeicny test. RJD have Klyle do the test Monday and he was OK. Greg is OK except for the test. On question #6, Greg didn't call at all,he just showed it"
henry K.
voorheesville, new york
"I had a service agreement that would be renewed in September each year. Now it is in July or August. I preferred to have my heating system serviced just beforwe the heating season started."
steven F.
valatie, new york
"thorough, explained every step, neat"
ward L.
ballston lake, new york
"The technician did an excellent job of cleaning our air conditioner and told me how to use the hose to help keep it clean. He was very courteous and returned the hose to the rack on the side of the house turned all the lights out in the cellar very much appreciated."
chris M.
mechanicville, new york
"I really liked having a woman show up along with the technician or should I say a male female team. As a woman oftentimes alone in your home with your kids and 2 men show up it's just an uncomfortable situation not that the men have to do anything at all it's just something that exists for women in general i think - having another woman as part of the team feels soooo much more comfortable to me!!"
terry V.
schoharie, new york
"They did an excellent job installing our AC heat pump unit within 3 hours working in the rain."
william P.
schaghticoke, new york
charles K.
schenectady, new york
"Explained service in detail and offered options for improvements"
marjorie M.
watervliet, new york
"They were on time and courteous."
thomas T.
ballston spa, new york
"Mohammed is a true professional very pleasant to work with"
jan M.
scotia, new york
cynthia B.
latham, new york
john B.
esperance, new york
"He came on a Sunday and was very professsional."
mike M.
clifton park, new york
christine D.
loudonville, new york
"all good"
dave B.
schenectady, new york
tim K.
troy, new york
"Grant was very knowledgeable, knew exactly what needed to be repaired as soon as he looked at the equipment."
sante S.
schenectady, new york
"Every experience we have with the service experts of Roland J Down they are very helpful, knowledgeable and extremely curteous. Their customer service is the best!"
david K.
niskyuna, new york
dennis D.
saratoga springs, new york
"He was grear"
laura W.
loudonville, new york
"He was courteous, efficient, and did a good job"
gregg P.
wilton, new york
"Great Service Professional and extremely helpful Top Notch Was extremely knowledgeable and skilled"
dennis P.
schenectady, new york
"The technician was personable and efficient."
walter B.
saratoga springs, new york
cathy S.
ballston lake, new york
michael C.
albany, new york
"Technician was on time friendly and professional"
jim Y.
glenville, new york
michael Y.
middle grove, new york
"On time , polite, respectful of our home"
julian C.
schenectady, new york
"Service itself was good but the tech didn't put the drain from my dehumidifier into the condensate pump back so I just found out its been draining onto the floor. Floading out paperwork for my furnace and onto some electronics."
bob F.
glenville, new york
"Satisfied"
john K.
watervliet, new york
"This is John Kane. I was told 2 months ago I was getting a refund of my $100 visit fee. Im assuming you guys arent honoring what I was told on the phone of the refund. Not good. Ill get the word out. I do not remember who called me but he was a manager."
michael P.
latham, new york
"Grant was a total professional, who went out of his way to explain everything and did a great job!"
helen F.
slingerlands, new york
"Efficient clean and courteous service attitude"
amy J.
glenville, new york
"Late and late. Didnt have the right info about why they were there, trying to up sell right off the bat."
rose bailly B.
albany, new york
"Polite and business-like"
dorothy C.
ballston spa, new york
"Devin came on time/early, explained what he was doing, what he found that needed to be addressed, suggested a way to avoid more fan dirt build up, explained finding a problem and stopping it before it got worse. He was professional and respectful."
patty M.
schenectady, new york
jessica E.
albany, new york
"helpful answers & advice"
jon & sandra G.
niskayuna, new york
"I believe I already respond to this survey. The installers were great. Efficient, neat and fast. The one thing I am having a problem with is getting a copy of our contract. I couldn't print the email and supposedly a copy was mailed to me, but that was two weeks ago. How can I get a copy???"
roberta D.
amsterdam, new york
"I think sean could have asked me about how I inserted the batteries since I told him I had changed batteries 3 times....rather than charging me $71 for a service call."
emilio P.
schenectady, new york
"The service representative was experienced and very informative on my immediate issue and what to think about for future considerations."
roger C.
colonie, new york
"again, I don't know what service you're asking about. Robert was very good Wednesday and the furnace inspection Thursday was good. As for the furnace visit, two small concerns - we didn't get a name or a call ahead. As for the plumber, we would be happy to have Robert again. He didn't take as long as expected but that's okay. Our only small concern is the water stain on the ceiling tile where the piping was removed. Probably couldn't be helped but I now have stained tiles and with a small hole in the center because the cardboard was so wet and soft. I will do my best to rectify with paint but I don't know about the hole. I had hoped to have the plumbing issue resolved without getting a new albeit smaller and different one."
jackie G.
rexford, new york
"Mohammed was very helpful and knowledgeable in helping us solve a couple of issues with our hot water heater and air conditioning. Hope he comes back next time!"
jeanette S.
middle grove, new york
"very nogable, polite and new what he was talking about"
christine K.
scotia, new york
"Technician arrived within promised time window and performed the service required."
jennifer K.
slingerlands, new york
"The service itself was great but my credit card was charged twice"
diana W.
ballston lake, new york
tom D.
ballston lake, new york
"Doug quickly found the problem and fixed it. Gave us good information, advice and service."
joe L.
east worcester (summit), new york
"Fast response"
carolyn S.
inverness, florida
"All of the reasons below and their ability to adapt the installation to our unique structural requirements and their willingness to help us to understand the system until we were comfortable."
john K.
schenectady, new york
william M.
gloversville, new york
carol P.
schenectady, new york
"I was disappointed in the sales pitch, telling me how bad my system was, what it costs to replace it, payment plans, etc. I cannot afford a new system and was almost brought to tears trying to explain my financial situation. The visit was a regular maintenance appt. I did not ask for info about a new unit"
sharon C.
clifton park, new york
michele P.
schenectady, new york
"Wanted to buy units and have offer for maintenance on units . Do not like to lease. Only stayed with you because you have put my units in twice. They last less and less. Also service man said everything great in June and now need new units."
raymond tassell T.
fort edward, new york
gerald M.
schenectady, new york
paul D.
scotia, new york
carolyn D.
clifton park, new york
"Excellent service and technician answered all my questions."
mike M.
charlton, new york
"Very knowledgeable and efficient"
chris K.
so glens falls, new york
"Very professional"
jason W.
ballston spa, new york
"Paul was knowledgeable, funny and good."
michael L.
guilderland, new york
"Your technician, I can't remember his name, I think it was John) was really nice and very efficient. A great representative of your company!"
floyd M.
loudonville, new york
"Tech.knew what he needed to do."
peter L.
troy, new york
"We were scheduled for the tech to arrive between 2 and 4. He arrived at 5:30 and was here until 6:45. He had a strong accent (possibly Indian) which made it difficult to understand. He had a mask, but did not wear the shoe booties."
john G.
ballston spa, new york
"Doug did a great job maintaining my heating and cooling units."
jim Z.
queensbury, new york
catherine L.
schenectady, new york
oleg K.
boston lake, new york
jose C.
schenectady, new york
crystal O.
troy, new york
"The technician was ver pleasant very helpful."
ruth B.
delmar, new york
"Technician was very knowledgeable, polite, helpful.excelent ."
nicholas S.
watervliet, new york
"Service was prompt, professional. Diagnosed problem and repaired quickly."
steven r.
delmar, new york
"these two gentlemen arrived at the time they said they were. They were very professional, knew their stuff. great assets"
liz M.
stillwater, new york
jonathan R.
schenectady, new york
"Ethan and Kyle were awesome"
al/nancy H.
niskayuna, new york
"Technician was very polite and precise about his work."
mr szydlowski S.
albany, new york
"Tech was on time, and performed the required service professionally and efficiently."
elaine H.
clifton park, new york
malcolm K.
schenectady, new york
"I called for a service and two guys showed up and it was clearly a sales call. Nothing was repaired and you charged me."
shirley D.
troy, new york
"The plumber, Robert (?), was wonderful. Very informative, gave good explanations to what needed to be done and what NOT needed to be done. Super quick. Even scrubbed the stains off the tub!!!! He was great! Came across as being very trustworthy."
panknj C.
clifton park, new york
elizabeth N.
schenectady, new york
"The problem arose on Saturday, so I called on Sunday, 7/26, hoping to be able to have a service agent come to my home the next day. Although very polite, the person with whom I spoke on Sunday gave me a Wednesday appointment. I called on Monday morning to see if I could move the appointment up as the weather was promising to be a scorcher. The wonderful woman promised me a call between 2 and 4 that afternoon. Good customer service."
diane H.
castleton, new york
"They were very professional and able to quickly determine the problem."
talin M.
clifton park, new york
"Great technician and put in very quickly"
lydia T.
ballston spa, new york
"Considerate staff and on top of time quoted for technician."
mr quill Q.
broadalbin, new york
"Ashley was right on top of my need for service and scheduled It conveniently around my time. Then Justin came and did a fabulous job servicing my furnace in my air conditioner, I highly recommend them!"
jonathan V.
ballston spa, new york
"Ethan Nick and Ernie were the best! Answered any questions I had and were very respectful"
sharon J.
schenectady, new york
"You all are the BEST!!"
mike M.
clifton park, new york
"Attempted to address nest thermostat issue. Connected common wire, but nest did not recognize it."
nancy Z.
saratoga springs, new york
"He seems very experienced, very knowledgeable, and very competent."
maragaret C.
clifton park, new york
"Told me what he was doing, friendly, on time."
ashlee D.
selkirk, new york
"Byron was very professional and thorough. He is an asset to RJD."
margaret L.
schenectady, new york
"Quick response and excellent service person."
jane R.
niskayuna, new york
joan M.
selkirk, new york
"Installer were professional and very responsive to all questions. All changes were discussed to determine the best solution for the mini split installation. So thank you Justin and Ben for a job well done."
peter V.
gansevoort, new york
"professional and friendly servic agent answered all my concerns and did a thorough job"
joel H.
gloversville, new york
keith D.
clifton park, new york
"Devon was very helpful and explained everything that he was performing. I had some additional concerns that he also addressed and made sure everything was working efficiently."
robert L.
waterford, new york
"James was very courteous, friendly and professional"
harold H.
clifton park, new york
"Great Service - on time - could. not be better"
daniel M.
loudonville, new york
"Devon was very knowledgeable and explained everything well. He's clearly well educated on what he does and passionate about providing good customer service."
paul/kathy S.
queensbury, new york
"2 year old and need parts all ready!"
chuck T.
galway, new york
"David was engaged and thoughtful. He came up with solutions to challenges that we have."
daniel G.
schenectady, new york
"I was satisfied with the service but wished I could have been enrolled into a service plan to avoid paying the visit fee."
richard T.
scotia, new york
"Tech was profesional & knowledgeable."
jill B.
ballston spa, new york
"Technician.was very efficient and answered any concerns I had."
barbara B.
schenectady, new york
"he was very pleasant , knowledgeable and took care of my furnace without any problems Thank you"
david A.
castleton, new york
"While the technician got the A/C running again, the fix only lasted 2 days. We are again without A/C & have been waiting all day (10 hours now!) for a technician to come again."
roger J.
rensselaer, new york
"Nice young man, took his job seriour"
ray B.
schenectady, new york
"We had requested a visit to address concerns regarding tieing in a dehumidifier to our present system. We received clear instructions and patience with our questions. The sales representative, I believe his name was Dan, was a great help as he had done something similar in his home."
donald J.
scotia, new york
"Start with the initial contact: First phone contact with Sheila (?) was abortive, but I called back and got Beth. That woman was a perfect first contact and MADE the deal. Steven (I hope I got that right, I am not good with names) arrived in timely fashion. He quickly set about doing what a previous service tech from another company had not done, and made a solid diagnosis based on meticulous examination. There is some evidence the problem may persist, but this is a complex matter and not fatal to my judgment. So one point down, but I am still quite pleased."
maureen R.
latham, new york
shelley P.
schenectady, new york
"Service was postponed one day and we never received a call to tell us"
gerald S.
delmar, new york
michael M.
sloansville, new york
janet C.
schenectady, new york
"He was polite, efficient, and very respectful of Covid precautions."
kevin G.
albany, new york
"Very professional and friendly"
noreen F.
latham, new york
jerry B.
amsterdam, new york
"Quoted work starting at $6k. Got a second opinion from a local company, same work for $3k."
anne miller M.
loudonville, new york
"Derek was very professional and explained the tests done why they were important."
sandra G.
niskayuna, new york
"They were very professional, polite, cleaned up after and were much faster than we expected."
dean H.
niskayuna, new york
"on time/friendly/explained all the work/offered options for future update of Units"
robert S.
albany, new york
nancy M.
latham, new york
"He was on time, knowledgeable and courteous"
andrew H.
ballston spa, new york
"Grant was incredibly professional and courteous."
mary F.
loudonville, new york
vincent S.
clifton park, new york
"Rapidly identified the problem and fixed. Then cleaned the outside and provided useful suggestions."
jean S.
clifton park, new york
marc M.
clifton park, new york
"Ray was extremely professional and hard working. He also took time to answer questions and explain what he was doing."
daniel H.
clifton park, new york
"He demonstrated competency, proper use of safety techniques for COVID-19 and did the job as requested."
gary M.
clifton park, new york
"you sent a young man ,,his personality and knowledge was awesome ,,,I own a emer.. service comp.,,and I wish I can find workers like him"
linda L.
saratoga springs, new york
david P.
albany, new york
"Service was good but very disappointed getting my credit card receipt and invoice by email. Still waiting receive my email and called the office and they claimed that didnt have me email when I have been getting emails all the time from you including confirmation that service was requested."
katharine G.
schenectady, new york
mike M.
saratoga springs, new york
"Technician was pleasant, courteous and explained to us what we needed to know about our A/C unit."
frances F.
saratoga springs, new york
claudia L.
johnstown, new york
"Tech who serviced gas burner was professional And pleasantly answered my questions. He was also knowledgeable."
jim/barb S.
gloversville, new york
"I have a noice problem with my outdoor unit. Justin was not able to fix the problem without me spending a lot of money."
david H.
saratoga springs, new york
"Doug Arnold does the most thorough, efficient, and correct job on equipment maintenance. He pays close attention to detail and does it right, thank you Doug!"
james S.
albany, new york
"Garrick(?) arrived on time, completed his work, answered my questions."
micheal M.
niskayuna, new york
"Very professional and efficient service."
catherine P.
clifton park, new york
"Courteous, appeared knowledgeable and effucient"
noreen P.
clifton park, new york
"Very proficient"
michele D.
latham, new york
"Technician was very helpful in explaining what he did to service my furnace."
james S.
albany, new york
"Was on task upon arrival. Explained about the need to change the filter and UV light. Cleaned the outside unit to my and his satisfaction."
thomas B.
scotia, new york
"Excellent service"
robert E.
halfmoon, new york
"Quick response took care of the problem thank you very much"
ellen B.
clifton pk, new york
frank C.
ballston spa, new york
"was very helpful in taking care of problem"
rebecca L.
albany, new york
"The technician who was here was fantastic. Informative, friendly and professional. However another representative arrived in an SUV and while in my home was not wearing his mask over his nose, only his mouth. While I understand masks can be uncomfortable, doing this in someone's home was really off-putting for me."
carol M.
saratoga springs, new york
"Efficient, explained findings."
ronald W.
albany, new york
"Have always received excellent service from your company. Technicians have been knowledgeable and very friendly."
larissarosecranss L.
saratoga springs, new york
"They were efficient, helpful, and handled the service great."
james B.
schenectady, new york
mr matusik M.
loudonville, new york
"technician was very pleasant professional and knowledgeable."
christine B.
albany, new york
"I was dissappointed that upon removal of the old water heater from my basement laundry room the tech did not cover the bottom (even a large bag under or tarp etc...) and tracked debris (red/brown rust dust) through the basement, up the carpeted stairs and through my kitchen. I did not want it tracked throughout the house by my kids or dog (not safe for him to lick or have on paws I'm sure). I vacuumed it up myself. He did apologize and say he'd get to that clean up but I was not confident he'd be vacuuming the stairs where it all tracked. :( Seemed to me there should be a preventative step involved here. On the positive side... He was VERY diligent with being sure the pipes were NOT leaking any gas as I was still able to smell it upon entering the house. I went to check with him and he was already performing some "bubble tests" and adjustments to ensure the pipes were tight and leak free. :)"
carole H.
menands, new york
"BRIAN CALLED TO LET ME KNOW WHAT TIME HE WOULD BE ARRIVING. HE FOUND THE PROBLEM AND HAD THE PROBLEM FIXED IN NO TIME AT ALL. THE ONLY PROBLEM WAS THE DAY BEFORE THE APPOINTMENT I WAS CALLED TO TELL ME THE TIME HE WAS COMING WAS CHANGED FROM 4 TO 6 AND HE WOULD NOW COME AT 6 TO 8. WHEN YOUR CALL SERVICE CALLED ME THE DAY OF APPOINTMENT A LITTLE BEFORE 4 O'CLOCK THAT HE WAS ON HIS WAY I WAS TILL AT WORK. I HAD MY DAUGHTER GO TO MY HOUSE SO SOMEONE WOULD BE THERE TO LET IN AS MY WORK IS ABOUT 20 MINUTES AWAY. WELL, ON THE WAY HOME BRIAN CALLED ME TO SAY HE WOULD BE THERE IN 20 MINUTES AND FOR ME NOT TO RUSH FOR HE WOULD WAIT FOR ME TO GET THERE. BRIAN WAS VERY KIND AND PROFESSIONAL."
michael L.
clifton park, new york
kelly R.
troy, new york
"He was efficient and polite"
paul M.
scotia, new york
"professional, hard working, knowledgeable, pleasant, respectful"
paul B.
rotterdam, new york
bernd W.
clifton park, new york
"He climbed into the attic and checked for me the drainage, found it clean and fine.He reviewed the complete AC system and answered my questions."
russell S.
waterford, new york
"The technician that came to our home seemed to be very thorough and did a great job with explaining why he was taking the actions he did."
rosemarie C.
clifton park, new york
"Technician very polite and knowledgable. Diagnosed and fixed quickly."
denis K.
niskayuna, new york
"Both technicians were careful with the installation and did as little damage as possible to our plants while installing the outdoor air conditioning unit. Both also seemed knowledgeable regarding their work."
maureen C.
clifton park, new york
"I was able to get my service early based on a cancellation. My tech was knowledgeable."
david C.
scotia, new york
"Theyre really really good, polite and responsive."
david F.
loudonville, new york
"Derek was very cordial and pleasant. He knew what he needed to do and he didn't waste any time completing his tasks. Good job!"
george C.
watervliet, new york
linda T.
east greenbush, new york
"Tech did not appear to know anything about the heating unit he was working on. Took him over an hour to figure out how to take cover off."
mark D.
glenville, new york
"On time, clean and courteous."
al K.
scotia, new york
"Matt was excellent. Spent time trying to find the problem and then fixed it."
eitan E.
slingerlands, new york
richard C.
rexford, new york
"Every thing was good except the delay time for the tech to get to us == nearly an eight hour delay. Once he arrived, the repair was quick and excellent."
james B.
schenectady, new york
jian H.
ballston spa, new york
"Great job"
lynn F.
schenectady, new york
"Always on time; always courteous and willing to explain and answer questions."
kate T.
gansevoort, new york
jeffrey D.
saratoga springs, new york
"The technician was friendly and efficient. He explained what he was doing and why."
jay B.
schenectady, new york
shaughn C.
saratoga springs, new york
"Service providers came to my home twice. Both very nice and professional. Unfortunately my AC problem was not satisfied and I have been without central air for weeks."
kinney serv S.
latham, new york
anne H.
cobleskill, new york
"Matt is not only an outstanding professional who goes way beyond what is necessary to do his work exceptionally well and to reassure his customers that all is well and explains what is needed and how it is taken care of, he is also an exceptionally personable and kind human being. I have two geriatric cats, and my boy, Myles, absolutely adores Matt who despite his busy schedule is kind to him and even lets him hang around and "help." The quarantine and virus continues to be hard on all of us including our pets, and these simple gestures mean so much to Myles who is very sociable and misses people coming into the house as in "normal" times. Matt made his day. As Myles was happy, it made my day too. Matt is a superb representative for Roland J. Down as he exemplifies your standards of excellence and caring for customers. A company that demonstrates real concern for its customers builds loyalty and trust. We can depend on Matt and you."
cecile V.
latham, new york
richard H.
fort edward, new york
"tech was honest and knowledgeable"
melissa L.
waterford, new york
"Our technician was able to quickly assess the problem and solve it."
ruthann B.
latham, new york
"Was able to get service same day - even though they said Clint would come. Tech was prompt and efficient."
mark K.
galway, new york
"Elijah was very polite however there were two visits 5 days apart to perform services that could have been performed in a single visit. We were told after the first visit a senior tech had to do the test but Elijah came back and performed it himself. The reason was his boss had purchased a second piece of equipment for Elijah to use. The work period on the second visit was 20 minutes and cost $475.00. Seems excessive. $720.00 to diagnose the problem with no repair done."
michele S.
niskayuna, new york
karin B.
clifton park, new york
"Not more then 2 minutes here I was being huddled to replace my entire system. THAT was not only ridiculous but frustrating as I just needed my blower replaced. I hope I never need to have you gone out again. And when you come in the fall IF I let you Im watching you sneaky people like hawks."
thomas C.
colonie, new york
"kind, knowledgable- family man (also enjoys outdoor activities, boating ... ect.)."
dennis S.
troy, new york
"fast response, fast resolution of problem"
james P.
lake luzerne, new york
joseph ihnatolya I.
clifton park, new york
"Technician Doug was very courteous, knowledgeable, and neat in performing his work."
barry H.
clifton park, new york
"Devon was very professional, competent and pleasant as he efficiently went about the work of tuning our furnace, air conditioner, and hot water heater."
dan R.
niskayuna, new york
"The plumber appears to have fixed my kitchen sink draining issue and also uninstalled a garbage disposal. During this, he cut off a large piece of copper pipe. It appears he took this and the garbage disposal when he left -- now I wouldn't normally mind, but he took these items without explicitly asking either myself or my wife and that irritates me as both of these items could potentially be sold."
arleen L.
clifton park, new york
wayne B.
watervliet, new york
"Steven went above and beyond to give great service, and advice on how to make my home more energy efficient"
laurie N.
round lake, new york
"Doug was prepared in a covid situation with a mask and clearly following guidelines. He was communicative and helpful."
michael F.
ballston lake, new york
"Personable explained everything in easy to understand terms"
kyle S.
saratoga springs, new york
"Was not asked the age of my unit prior to service and probably would not have not gone forward with service if knowing my unit was beyond the lifespan of said unit, this I believe is not common knowledge"
jeanette H.
mechanicville, new york
"Technician was knowlegable & personable. He introduced himself and efficiently did his work"
arthur H.
niskayuna, new york
"I wanted to."
dave S.
schenectady, new york
"Very professional and courteous."
sasa M.
schenectady, new york
"James was super nice and answered All my questions for me. He changed the filters and took out all the trash."
robert S.
burnt hills, new york
"He came very quickly for the gas leak on the new furnace."
mike G.
west glenville, new york
"I got service a few hours after I called and my problem was resolved on the spot, the tech was extremely informative about what happened that caused my unit to stop working and made me feel confident about him and the quality of service."
fred S.
saratoga springs, new york
"Very thorough - took the time to answer all my questions."
dr nebres N.
latham, new york
"Excellent service & very courteous technician"
janet K.
schenectady, new york
"Rfficrnt"
william S.
rotterdam, new york
angela B.
clifton park, new york
"When I called with my concern, it was immediately addressed and an appointment was confirmed for that same day. Joseph the plumber, very quickly assessed the situation and was able to secure a new hot water tank that same day and fully installed it. Very important: Joe came in wearing a mask!!"
james B.
rotterdam, new york
"James took his time to do the maintenance and was very professional. He didnt rush to get to his next appointment."
john P.
clifton park, new york
"Respectful of my home and social distancing. Quickly found the problem and repaired."
george G.
fultonville, new york
mark L.
mechanicville, new york
"Friendly, professional"
norman S.
schenectady, new york
"good tech.knew what he was doing"
maria P.
loudonville, new york
"Quiet and efficient service."
sue M.
delmar, new york
"Everything went smoothly and the workers wore masks while inside."
judith C.
amsterdam, new york
"Elijah is an asset to your Company. Polite and very informative on questions I asked him"
gerald B.
albany, new york
"All work was explained."
john G.
queensbury, new york
douglas E.
corinth, new york
dorothy E.
albany, new york
"Ed reviewed our needs and suggested equipment to meet our needs but no excessive capacity. He noted code requirements. Brian and AJ were prompt, neat, did their work without bothering us, invited us to check the results and explained the thermostat. They were careful in moving parts into and out of the house, no banging of doorways for example. We have been a long time customer, starting with D A Bennett in Delmar. We chose Roland because of prior good experience."
mehmet O.
saratoga, new york
"he knew what he was doing."
kevin B.
loudonville, new york
"Courteous professional technician completed the job in a timely fashion."
nick W.
clifton park, new york
"He communicated very well and was a pleasure to work with."
scheryl L.
saratoga springs, new york
"Professional, courteous service. Service person answered my questions and concerns. A real gentleman."
kenneth D.
clifton park, new york
"Attention was immediate, and Technician worked most efficiently until the Hot Water tank was installed after 11:00 PM. However the 1st call went to a main office (not local) and I was not pleased. The 2nd call was to the local office, and Amy reacted very quickly, and recognized the emergency need, and set the job in motion immediately.......Thank you Amy............"
lance S.
albany, new york
vincent S.
clifton park, new york
"Answered Ann questions and provided useful suggestions."
david W.
schenectady, new york
"Flexibility of scheduling Efficiency of Holly Promptness of tech. Consistency of service"
richard S.
fort plain, new york
"arrived promptly, provided good service in timely manner"
patrick M.
waterford, new york
"When our heat pump died, we called about 6 service people recommended by friends and family and never received call backs. Looked up HVAC companies and called on a Friday about 1:30 pm and was told someone would be out that day. A service tech arrived about 4:30 pm that afternoon."
cathy H.
broadalbin, new york
"Very professional and efficient."
kelly M.
saratoga springs, new york
"Shawn and Patrick are awesome, knowledgeable, professional, I would highly recommend them"
christina F.
schenectady, new york
"they were very professional and helpful"
john/sossy K.
mechanicville, new york
"He was professional"
john K.
lake george, new york
"Technicians were very friendly and efficient. Would have liked them to wear shoe covers ."
joe B.
clifton park, new york
sandy O.
troy, new york
"Professional and polite"
barbara D.
malta, new york
"Pleasant person, did an excellent job"
chuck C.
saratoga springs, new york
olga D.
clifton park, new york
"The technician who performed the service was very knowledgeable, professional, courteous and explained everything thoroughly."
charles W.
saratoga springs, new york
"Because they were on time, did a good job"
john S.
troy, new york
lee R.
kattskill bay, new york
"the service person and sales were very friendly and performed their work well"
gerald H.
clifton park, new york
"Richard did an excellent job in a difficult situation"
gerald P.
niskayuna, new york
elizabeth E.
hudson falls, new york
"The tech was on the Phone most of the time he was at my Home"
philip C.
rexford, new york
"Professional, knowledgeable and informative."
jorge F.
scotia, new york
"I call to book an appointment and within a few hours they we had a Technician arrive. The young man was very Nice, Professional and Knowledgeable, has he was working he explained everything he was doing step by step, he answered all our questions and in no time he had our Central Air up and running. we are so happy to have called Roland J. Down Service Experts, Thanks so much for sending such an amazing Technician. Clinton thanks for your service, You are a true Expert. I 100% recommend Roland J. Down Service Experts. :-)"
harlan B.
scotia, new york
"Left a strip of emory cloth on teh floor, did not take away teh old valve, did not seal teh opening around teh pipe against mice."
alan T.
broadalbin, new york
"Richard was great very friendly and knowledgeable, fixed my issue quickly"
vince M.
latham, new york
"He fixed the problem"
david w.
south glens falls, new york
"was very good taking care of furnace very polite he can come back next year"
harry L.
scotia, new york
"Friendly"
judith W.
troy, new york
"The A/C system is not comfortable. I did not install new units to endure lukewarm temperatures and stifled breathing. Someone needs to tell me how to correct this."
apryl K.
queensbury, new york
"Professional, courteous, pleasant , knowledgeable"
susan V.
malta, new york
"Technician was on time , efficient and polite."
marie E.
menands, new york
"he explained his findings to my wife clearly."
marsha C.
rexford, new york
"Very nice technician. Answered questions."
richard V.
clifton park, new york
"Justin helped diagnose the problem and quickly ordered a replacement thermostat due to be installed today 14 July 2020"
michael H.
schenectady, new york
"Mike, Rusty & Ernie were very courteous, friendly, fast and up on everything they do. We have dealt with Roland J. Downs since 1979 and couldn't have any complaints. We had a new furnace, AC and hot water tank put in and was surprised how effecient these young men were."
vincent F.
guilderland, new york
"Technician took the time to explain his actions and answer my questions. He was very knowledgeable and did not dawdle."
carolyn K.
niskayuna, new york
"Honest, quick and thorough"
kristina G.
mechanicville, new york
"Very easy to schedule an appointment. The service technician was able to come earlier than expected. He was friendly, patient and explained everything clearly. He was thorough and completed the service in a timely and effective manner."
gary H.
mechanicville, new york
john C.
clifton park, new york
"Mike and Chris were prompt, professional, courteous, diligent and neat. They were both helpful and knowledgeable and cast your company in a very favorable light.."
tammy A.
clifton park, new york
maureen L.
ballston spa, new york
"My A/C was serviced on 6/19 2 weeks later while I was away for the 4th of July a home inspection found my house was 95 degrees and system running because your technician failed to wire capacitor properly"
holger L.
schenectady, new york
"Technition knew his work and performed it efficiently."
frieda T.
ballston spa, new york
"Brian worked so hard to do the job in a very hot environment and nver complained at all. Not only did he do the job but discovered that the squirrels had chewed the covering of the electric wires in some places. I'm very grateful for his fine work."
audrey H.
scotia, new york
"Greg was well informed about the air conditioning problem and explained it to in an understandable way."
joel H.
saratoga springs, new york
"Came on time and did exactly what he said he would and fixed the problem."
lorraine D.
cohoes, new york
"Before I called I was getting nothing but hot air. Kyle found the problem and before he left it started cooling off."
alan L.
clifton park, new york
clifford S.
schenectady, new york
"Clinton called me before tell me he was on his way and he was here exactly the same time you told me he was coming and he did an excellent job solving our problem"
kristen C.
scotia, new york
"Great communication for appt with reminder, set up and lead time, on time and friendly tech."
len S.
loudonville, new york
"He was very informative and professional."
robert W.
niskayuna, new york
"Courteous, Knowledgeable, efficient service person"
robert G.
clifton park, new york
"Our technician seemed knowledgeable and displayed a professional manner."
kathleen D.
schenectady, new york
"Fast, professional, wore masks even on a really hot day!"
len S.
saratoga springs, new york
"Professional, timely, nice"
ronald S.
greenwich, new york
"Fast service on short notice and great tech."
christine G.
halfmoon, new york
"He was explaining everything he was doing and why he was doing it to my husband."
charles T.
ballston lake, new york
"Technician was fantastic and informative. Cant say enough great things about him however the sales consultant was unprofessional. He hosed down the unit (cleaned outside coil) without 1. Seeking permission and 2. Informing me it would cost 300 dollars to do so. Extremely upset with what happened and the 400 total I paid. I feel robbed and will never be contacting this company to service my unit again. I have never had any company take it upon themselves to not provide costs of services and obtain consent prior to doing it. Again this was NOT the technician...he was excellent. This was solely the sales consultants actions. Writing this review is difficult only because of how nice the technician."
cathy S.
ballston lake, new york
"Critical alert on thermostat after serviceman departed. 2nd serviceman arrived Saturday, part on order."
dudley M.
latham, new york
"Showed up in a timely manner. The problem was explained in simple terms, work completed in a timely manner, and no further problem so far"
john N.
mechanicville, new york
"Steve was friendly and did a great job!"
steve L.
gansevoort, new york
jerry S.
clifton park, new york
"Serviceman was knowledgeable and competent"
james G.
gansevoort, new york
"On time, responsive, polite and thorough."
wayne G.
albany, new york
"He was very knowledgeable and thorough"
elizabeth C.
amsterdam, new york
"The only thing I was a bit disappointed in was that they did not replace the furnace filter,,it would seem that should be part of preventive maintenance."
jian H.
ballston spa, new york
danielle Z.
glenville, new york
steven S.
scotia, new york
"AC failed on the hottest day of the year so far and after hours. Paul was there within 90 minutes and had the repair completed within an hour."
barbara H.
schenectady, new york
"The service tech arrived promptly and most polite and cordial. He carefully explained the repairs for our equipment and we discussed the time when it will be accomplished."
brian S.
schenectady, new york
"Technician was prompt, courteous, thorough, explained any issues and corrected them."
christine S.
queensbury, new york
"Knowable & efficient. Even worked in a rainstorm."
randall S.
malta, new york
"I have dealt with this technician before. He is outstanding. He also helped provide guidance on how to prevent issues I experienced form occurring in the future. He deserves to be recognized for his ability and customer service."
sharon T.
latham, new york
"Grant explained everything to me. He was polite and friendly and worked efficiently."
leon l.
ballston spa, new york
"very professional"
stephen D.
latham, new york
"Timely, done right,professional, excellent tech and call center rep, thank you!"
cheryl C.
troy, new york
n B.
niskayuna, new york
william S.
ballston lake, new york
jodi B.
northville, new york
martin M.
saratoga springs, new york
joseph P.
loudonville, new york
"He was very professional. Informed me as to what he was doing."
david R.
galway, new york
"service was prompt, the problem diagnosed and remedied quickly"
karen K.
scotia, new york
"The technician did an excellent job with finding the problem then providing a quick solution."
john C.
saratoga springs, new york
terry P.
scotia, new york
"Paul was very knowledgeable, quick to figure out the problem and went to fix it"
roger H.
schenectady, new york
"The technician was timely and professional."
kevin D.
clifton park, new york
"Great job and service"
cathy L.
schenectady, new york
"First of all Nick and Ernie were early. Nick & Ernie did a great job with the installation of our central air unit. I was very impressed with how they cleaned up after themselves."
rebecca P.
schenectady, new york
"I was told that I needed a compressor so I had it ordered and then it was decided that it was not working and that it might need to sit overnight. However the tech still wanted payment. I asked to speak to the manager the next day I called and the secretary put me on hold. She then came back and asked me for my credit card information in order to move forward. The manager never spoke to me. Several weeks later the first communication I received was a bill for over $1500. I then called and spoke to a different secretary who then said she would email the man and the general manager. I received a call from the manager today who spent more time telling me about why I should have paid them instead of listening to my concerns and figuring out a plan. Im very disappointed with the service and have decided to consult a lawyer."
jeanne B.
clifton park, new york
"The technician was prompt, courteous and efficient."
annette D.
menands, new york
"Technician was very professional and courteous. He did the work in a timely and through manner"