Roland J. Down Service Experts Heating & Air Conditioning Reviews

"Douglas was very professional and friendly. He explained everything thoroughly."

"Matthew does a very thorough check and maintenance of our furnace."

"polite, thorough"

"Thorough"

"Great technicians!!!"

"Just telling the truth like it happened. Great Service!"

"Came on time. provided good recommendations."

"Friendly and knowledgeable."

"Theo and Devon were on time, professional, and provided high quality service."

"Shawn was professional and seemed to be thorough. He gave us some good tips for heating efficiency."

"service tech was knowledgeable, thorough, professional and cared"

"Tech arrived within appointment timeframe. He was friendly and respectful of our home."

"He did a very good job and explained everything to me and cleaned up after he was done."

"Installing technicians; AJ, Justin and Nick were top shelf. fast service, neat installation."

"The technicians and Sales Consultant were knowledgeable in answering my questions"

"Brian was very thorough in doing his checks and cleanings. I had changed the furnace air filter at the beginning of this heating season so the filter was OK. He vacuumed what little debri it had in it and deemed it good to go. He also cleaned out the sump tank which has some sediment in it and suggested that I introduce some white vinegar once in a while to keep stuff from growing in the tank ....which I did after he left and will continue to do. Excellent Tech!"

"The initial visit was to be in the late evening and they could not come. they arrived in the morning to then determine the furnace was done. A sale was made for the new furnace and expected repair was to be thursday. cold outside and in, thought maybe more effort would have been made to accommodate the elderly client. got the repair done on wednesday but this was day later than the next day part was supposed to have come(tuesday). when the team arrived they hassled the client about the snow and no path had been made for them to get to the basement-seriously!! they did not seem to be prepared for this possibility and had no equipment with them to shovel, nothing. where they parked they got stuck and blocked the neighbor in for a bit. Always be prepared is the motto.... with questions further down, one of the technician was very good to client, others not so much. the sales associate was here and helpful and tried to get it done as soon as could be. the issue was the part that was to be overnighted monday never left or got here. another supplier had to be reached tuesday to get the part for wednesday. why wasn't this part ordered friday when the new furnace sale happened. RJD has been at this house with a contract for many many years and knows the equipment..."

"very cordial efficient, trustworthy"

"Your technician was excellent. However the fact that I called in September for an appointment is unacceptable. I've been a customer for two decades at least. The initial appointment was scheduled for second week of November and the business day before I received a phone call that it had to be rescheduled due to the high number of customers without heat. REALLY? It was apparent after talking with the technician that there is simply not enough employees to do the trade jobs. How is it that I call in September and finally get someone here in December!"

"Techs professionalism and knowledge."

"The technicians arrived on time, carried themselves as professionals. Very pleasant. Very thorough with work and details regarding thermostat and job. They left the residence in a clean and tidy state."

"On time. Friendly. Explained process as he went. Asked if I had any questions or needed him to do anything else for me."

"Work was done professionally with minimal disruption. Clean up was complete."

"Friendly professional technician. Prompt service at a reasonable fee."

"Mark was excellent with keeping me informed of what the problem was. He fixed the issue quickly after accessing the problem. Kris is also amazing with making sure I was taken care of the same day."

"Kyle and Diego were competent, courteous and professional. It is because of Kyle that I will renew my service contract."

"1) the service seemed more like a sales pitch than a furnace cleaning. 2) The tech did not do a thorough job as the furnace failed to operate properly until the call back tech arrived the next day to complete the cleaning."

"The tech was very professional while at my home. However, he neglected to reconnect the humidifier hose after cleaning. I did not go into that area of my basement for a few days and when I did I found water all over my floor. It soaked through to my finished area and soaked a portion of the carpet. I now have water stains remaining on the concrete in the unfinished area as well."

"This is the response I received on a requested quote. "Due to the scope of your project, small space, and run venting in sheet rock. We don't do that kind of work. We are not interested in quoting this project . Thank you for your interest. I had 4 of your competitors come out and give me quotes before I made my choice on one. They all came back with a quote."

"Kept us informed every step of the way"

"Our furnace stopped working during a snowstorm and needed a part that our tech did not carry on his truck. He tracked down the part, drove to the warehouse and returned immediately to service the furnace so we could have heat."

"Service tech (Elijah) was terrific, and I was very happy to see him, especially after RJ Down attempted to cancel my appointment, which I had made 3-months in advance. I explain to Jennifer (local employee) that attempts to cancel my appointments have happened frequently and been the rule and NOT the exception. Jennifer was extremely empathetic, understood my concern, seemed to value me as a long time customer, and fixed my problem. RJ Down is fortunate to have Jennifer. If she worked for me, I would do everything possible to retain her. She is the personification of great customer service."

"Agway Service call...tech was smart and knew the Lenox fault codes..( you installed it 4 years old)"

"very contiencious and considerate"

"Tech was friendly and on time"

"Tech arrived promptly he was very courteous and knowledgeable and quickly found the problem"

"Nice guy. Informative."

"Prompt and professional service, but prices are high. Also, the technician left one of his test meters behind."

"Service completed and explained."

"Kyle was knowledgeable and easy to work with."

"I wanted to give to scores. A 9 for the tec man who did the service. A zero for the sales man you sent with out our permission! He only talked loud and slowed up our tec. He stands around talking to the tec. We have no need for a Sales Man to tag along. Please dont send with out asking us first. Thank you."

"Very nice, competent & efficient technician."

"Professional, patient, and friendly"

"Great technician, prompt service!"

"The technicians were awesome in correcting a blocked line"

"Timely and efficient service."

"The tech was within the window of time scheduled, was pleasant and answered all my questions and concerns at a level that I could understand. Gave a few recommendations that were helpful."

"mpetent, got us heat within a half hour, efficient got us fixed for permanent solution to the problem."

"Heather our technician was very good."

"He was thorough, answered all my questions, punctual ( even a little earlier then expected)"

"The Technician's respect, friendliness, experience."

"Very knowledgeable, polite, and informative."

"He has incredible knowledge with what he is doing. Doug could fix anything. He is so kind and thoughtful. He never ceases to amaze me. I wish that every person was like him. he is a rare breed. He is extremely efficient. we all need plenty of Dougs to go around."

"Elijah was efficient, friendly, and knowledgeable. He had answers the the sales rep did not get for me when the new air conditioner was put in."

"Richard was not only friendly but a very hard worker"

"The technician phoned us ahead of his arrival, so we were ready for him. He was pleasant, professional and efficient."

"Shawn was awesome...very customer service oriented."

"The technician came on time, performed the service quickly, and was pleasant."

"Professional, friendly, prompt"

"The two young technicians worked a very long day installing my new equipment. Nick had to remove a bush from my yard to make room for the new ac unit which was larger than my previous one. He worked very hard to insure that my new equipment had a proper base on which to rest so that it would be level. Thorne consulted with the town authority to insure that a new pipe was installed correctly and according to code requirements. They cleaned everything up and made sure I understand the work they had done, including the operation of my new thermostat. I was very pleased with my consultant Theo who has answered every question that I have called him with. He's been very helpful throughout this installation."

"You have professonal, friendly and helpful staff but had trouble getting an appt before November only to have it cancelled because others had emergencies... and the second appt for 10-12 for a week laterwas extended to 1:30PM after three calls from staff telling me it would be another half hour. You should have enough staff to service both regular calls AND emergencies."

"knowledgeable technician who offered options even though not able to fix the problem during visit"

"The tech was great. However, the price you charge for parts is just out of line! With my "discount" you charged me $35.00 for a new water panel. I just bought one on Ebay - the exact same brand etc as yours - for about 12.50 and obviously the seller made a profit. Your profit margin is completely ridiculous and you call that kind of mark up good service???? Also, why did I have to call you to request serviced that is part of my contract??? Why aren't you calling me to schedule the contract servicing???"

"Great guy , Doug"

"Good communication and resolve of my issues"

"The salesman and the on-site installers were friendly, helpful, and really good at their jobs."

"My 2 1/2 bathroom home is 33 years old. All of the water shut offs are original and not a one of them work anymore. This also includes both inside main shut offs. Both outside faucets leak all over the place when turned on. Robert and Rick did a tremendous job of replacing everything. Not only are they excellent plumbers, they both also have superior customer service skills."

"Courteous,professional service"

"I was satisfied, but it seemed very expensive"

"He did the job, record time and called me immediately and explained what was going on."

"The technician was very courteous and efficient."

"They did an excellent job. They were careful, diligent, efficient, tidy, and good instructors. What more could we ask for?"

"Quick knowledgeable repair"

"technician arrived as scheduled and performed all tasks in a professional manner"

"Excellent, prompt service; knowledgeable, personable, and respectful technician"

"The service itself was good, but not showing up in the timeframe alotted is frustrating and disrespectful of your Customer's time. Original 4 hour timeslot changed day prior to 2 hour timeslot on both our properties, and technician showed up an hour after time alotted (2p-4p; showed up at 5p!) at this property ... and 2.5 hours late at our other property (193 Morey Pake Rd. Nassau) (12p-2p; showed op at 4:30p!!). Unacceptable!"

"He knows his work and does it well."

"Grant was thorough, courteous, and didn't mind our asking questions along the way. He pointed out(and showed me) the flame sensor losing its signal feedback to the control valve. He did NOT pressure(scare)me into replacing same."

"The technician was very polite and professional. I understand he is relatively new to the job (starting in July) and deserves positive feedback for his professionalism."

"He met my needs"

"The service was helpful, informative and courteous. Also prompt,"

"Justin was very thorough in servicing the malfunctioning water fill valve."

"Robert explained everything that needed to be done very thoroughly."

"Over an hour late. I tried to speak with him outside and he just said, everything is ok."

"on time service and completed quickly--no issues"

"Robert was able to diagnose the issue quickly and also the issue causing the problem."

"Brian was very courteous and professional"

"Technician was 2:30 hrs late"

"Customer service & expertise"

"The technician was prompt, very thorough, and efficient."

"I felt well represented, informed and the service was excellent- your sales rep David and of course Matthew were great"

"He know my system, checks every item out and is on time a a gentleman to do business with"

"The service technician came and did the work we asked for, asked about our other heating and cooling equipment, offered helpful suggestions, and was just very nice."

"Technician provided efficient and professional work."

"Found and solved the problem quickly"

"Long wait for emergency. The problem was corrected quickly once a repairman arrived!"

"Very informative and helpful"

"Tech was very pleasant."

"I had to wait a week for service. Because I had never used your company before."

"Justin was very informative about the maintenance for furnace and answered all our questions"

"Very professional. I felt like he had a good grasp of the problem"

"Very friendly and gave a good estimate of service needed."

"I had a new hot water heater completely installed within 8 hours of my initial contact with Brian. I lucked out in that there was a cancellation but was able to take advantage of that because of the prompt service from Brian."

"Very knowledgeable tech"

"Very professional- arrived on time- did a very detailed service and explained everything"

"Grant went above and beyond, coming up with a solution to fix my 29 year old furnace, which has had issues twice this year. He was very concerned with my safety and emphasized that yes, the time had finally come to replace the unit. This was on a freezing night, Saturday, November 16, with the temperature forecast to go down to 11. My new furnace will be installed on Wednesday. I cannot thank Grant enough. He's not only an excellent tech but a caring and thorough person as well. (The cats thank him too!)"

"Mr. Mau was very thorough and professional. Excellent service."

"Arrived on time, professional & respectful, did a quality install, reviewed the new equipment with me on completion."

"He was knowledgeable, courteous, and concerned that I be happy with what he did."

"I didn't notice that something was wrong with the furnace until it began to get chilly in the house so when I called I was happy to hear that the serviceman would arrive in 40 minutes. He went right to work and had the parts he needed in his truck so everything was fixed and the heat back on before I knew it."

"Tecnician showed up when scheduled, answered many questions we asked went over every thing he did with us and finished quick. He did a great job."

"techs. worked very well together, like a well oiled machine"

"timely and efficient service"

"He took care of the problem and did this in a timely manor"

"Checked and cleaned furnace. Answered questions and wore the booties."

"Prompt, Courteous, Efficient."

"The technician arrived on time and all work was done in a professional and timely way."

"They were prompt, friendly, cleaned up after themselves, and explained the operation of the thermostats they installed. Very satisfied."

"Brian clearly explained the problem with the furnace and the solution."

"I WAS PLEASED WITH THE SERVICE I GOT."

"First Class work friendly manner But focused on doing the job."

"Grant, found and fixed problem right away. Checked whole system over before leaving. Offered many suggestions to keep system up and running. Very friendly to talk to."

"Polite and curteous"

"doug is very conscientious and thorough. he is your best technician by far.!"

"She was very professional and knew the equpment. She seemed to be throough in the inspection of the heating unit and seemed to do her job well."

"Brian took the time to explain and show my husband exactly what was happening with our furnace."

"After a bad "start" to a repair by another technician, Kyle was sent to the house and found and corrected ALL of the problems with the furnace and supply tanks. He also told us what to do to help prevent this problem from happening again. Great work!"

"He fixed the problem and I have heat again now."

"Grant is an excellent worker and very knowledgeable technician. He was very friendly. Take care of him!!!"

"Brian Jensen was extremely helpful in meeting our needs. The entire "team" did due diligence to make the transition at a convenient time for us."

"John was very personable and explained in detail what he did"

"Technician showed up at 1 AM at what must have been a very long day. My "smart" furnace correctly identified the problem (a faulty pressure valve) which expedited the service call. Problem was corrected in about a half hour."

"Justin installed our new furnace recently and we were very pleased with his work standard, knowledge and professionalism."

"Eddie was a professional and knowledgeable; gave me guidance to help me. He didnt sell me things I didnt need."

"Guys were respectful and clean"

"On time. Excellent service professional, knowledgeable and very friendly. Greg is definitely an asset to your company."

"I am awaiting my estimate via email from the visit earlier this week"

"He finished the job efficiently, working alone and being careful not to make a mess."

"knowledgeable and effective"

"Matt is very personable and goes right to work. When done he explains what he did and what he found. He is neat courteous and prompt."

"Mike did an outstanding job with the installation. Additionally he spent all the time I needed to explain exactly how my new furnace, thermostat and AC equipment would work."

"Both Ernie and Joe were polite and answered any questions we had. They worked efficiently."

"Quick, efficient work, knowledgeable"

"The Call center was very courteous and kept me informed of technician status - The Technician was very efficient and explained what had to be done to get the furnace up and running."

"First, I was kept up to date on when my appointment would occur. Second, Doug could not have been better. He explained what he was doing, his vast knowledge and experience was obvious and he was a very friendly person."

"Tech was polite, seemed to do a good job, answered a couple of questions and didn't try to sell me anything like Down people did in the past."

"Tech on-time, respectful of our home, explained what was being looked at as he went along"

"They were on time, knew what they were doing and worked hard. They were friendly and answered all my questions. They did a good job."

"Professional, personable technician. ( and also agent too)"

"Good Service and fast"

"Matt is friendly and knowledgeable"

"Techs were professional and service performed satisfactorily"

"took his time to do agood job"

"He was very professional in his approach to the house, very quiet while working and very kind when I had to climb the stairs to turn on the thermostat."

"Tech was efficient and completed the job in a timely manner."

"Great professional job"

"Prompt and very professional and courteous."

"Technician explained everything and was very courteous."

"The technician was wonderful in describing everything he did and answered all of my questions."

"I was scheduled from 8am -10am tech didnt show until almost 11am??"

"I requested a full refund, no questions asked as advertised in your advertising. This full refund would blacklist us according to Justin Wright, manager who hung up on me. I have submitted a BBB complaint as of 11/12/19."

"we received what was expected"

"Excellent responsive service"

"Once Grant got here on Wednesday he was able to find the problem and order the part. He came back on Saturday to install the new part. Today I am with out heat again. The original scheduled appointment wasn't done because someone screwed up."

"prompt, made me feel at ease that my problem would be fixed the rifht way."

"Tech was very nice and helpful"

"He was very thorough and showed great care in performing the job"

"Patience and friendliness."

"Matt always comes no mater how busy is his schedule. He talks with me. Gives excellent advice about caring for my furnace and air conditioner. He is dedicated to being a good worker and person! Dd"

"They were very high pressure in me getting a new furnace. They were explaining things to me about a furnace that I new nothing about, using terminology that I knew nothing about. Also used fear tactics. It was the worst experience."

"Fantastic service - in less than 3 days we signed a contract and had a completely new furnace - Mike and Ethan arrived at 7:30 am Saturday and finished at 1:30pm. Kudos to Eddie as well for coming over at 6 pm and bring in space heaters!"

"The tech did a quick and complete repair. Very polite and courteous"

"The technician was nice, on time, and answered any questions I had."

"Work was fine but not knowing where I was in the queue to have service was annoying. I spent from 11:30 am until 11:10 pm waiting by the phone to be contacted."

"The service was precise and well ordered."

"He was very thorough and efficient. Very courteous and professional."

"The Technician was courteous, knowledgeable and efficient."

"Great experience all around"

"I believe the technician was thorough in servicing my furnace. Grant was very courteous and explained what he was doing and why."

"Everything from the phone call to the service tech was very professional"

"He was on time and courteous."

"The technician was great"

"very knowledgeable, polite, friendly, we want him in the spring to check our AC."

"Very efficient and well mannered. He cleaned up such that you would never know he was there."

"prompt , courteous , knowledgeable service provided."

"clean and efficient install - excellent and professional thru entire process"

"Timely, friendly, expert and prompt."

"Kyle seemed very competent. He did the necessary testing and vacuumed the filters."

"Every time we have a tech come for the A.C. or furnace check up all works out well and have no complaints !"

"Problem diagnosis done, but not able to be resolved. Waiting for part. Still no heat. Technician very professional and courteous."

"Altho he was an hour late, he quickly did what needed done"

"Technician was quick to assess the problem, quick to fix it and very personable dealing with us."

"He got my furnace up and running and answered a lot of our questions"

"Never had a problem with this company"

"Although the technician was efficient and diagnosed the problem, he was sometimes difficult to understand. Also, we were given the time as after 4 pm but the technician did not arrive until after 9 p.m."

"Knowledgeable and very polite ."

"Grant and Tony were very thorough and did a great job of educating me about the condition of my equipment and providing options."

"Technician knowledgeable and very sociable"

"Ed contacted us to give us added information about the part that was making noise. We did not realize the motor started the furnace and we were going to be out of town for a period of time"

"This was the 3rd visit in 2 weeks and he finally got it right. The first two visits, one of which I paid $90 for, resulted in no heat again after a couple of days. So I'm not happy with the service I received except for the last one."

"The guys worked fast, explained the problem and solution. They were both polite and did a great job."

"Your guys were AOK - answered all questions and gave a advice on the care of the Aprilaire unit."

"Stephen was a very professional and courteous yong man."

"Prompt, efficient, communicative"

"He was knowledgeable and very professional. The furnace has been working well since he cleaned and resolved any issues."

"Brian C. was very knowledgeable and went through the troubleshooting steps in a efficient manner. He answered all of my questions and demonstrated a level of professionalism that was refreshing. I felt that our furnace was in good hands and was able to correct the issue. My house is warm again! My family thanks you and I will definitely refer my friends and reach out to you with any additional future jobs!"

"Elizabeth made sure we purchased the correct heating system for our needs, and Rusty and Nick were efficient and knowledgeable with installation. Beyond that, all three were so friendly, open to questions and made me feel comfortable with the process."

"The technician that came to the house was very professional and courteous! He took the time to answer my questions. It was quite evident he is tremendously experienced and I believe he is an excellent asset to your organization!"

"Technician did a good job and was quite knowledgeable."

"I observed; both Kyle and Deiago both worked seemed to know what they were doing."

"The whole appt. went well. Arrival was within the 2 hour window, the technician was polite, answered all my questions with knowledge, and left the work area clean."

"kyle is an expert!!!"

"Tech was very personable, friendly, and provided a thorough explanation of all services performed."

"He persisted until he found the problem with air intake."

"Justin makes sure everything is done before he leaves"

"Professional, friendly and timely."

"Very thorough job and explained written report."

"Justin was sent to install our new Lenox furnace today. He installed it working alone. He was very courteous, diligent, knowledgeable and professional. He is an excellent worker and completed the task in four hours."

"on time and left everything clean"

"tech was thorough, and very informative. we felt very comfortable with the stated results"

"Both representatives were polite and professional."

"didn't call me on my cell"

"The technician did a great job"

"Completed work in a timely manner"

"Ryan discovered the problem"

"This was a fairly urgent service request to address a furnace issue during cold weather. The response from Roland J. Down was extremely impressive, with prompt scheduling of an appointment, a couple of status updates via phone, and the arrival of a technician within an hour -- despite a heavy call load due to a power outage. As I said to the person on the phone (who was herself excellent) -- that's what I call service! In addition, Elijah, the tech, was great -- knowledgeable, helpful, personable, and sympathetic -- exactly the kind of person you want in a situation like this."

"Always room for improvement."

"He was very courteous and knowledgeable and gave us advice about the problem (which is probably more related to our roof than our heating system). The only reason I didn't give him a 10 is that he was hung up on other jobs and didn't come within the timeframe I expected. I don't think this was his fault. Perhaps he was overscheduled."

"Kyle was pleasant and performed the job quickly and efficiently"

"The gentleman that arrived was knowledgable, helpful, and neat. Did what he said he would and explained a great deal about the sump pump and options."

"He left the oil vale closed,when he left. We where with out heat till I fixed it.Not like him to do this, needs to think about what he is doing."

"Good analysis and follow up."

"Roland J Down came to diagnose our water heater, the grommets on the top had melted but we were not sure what caused the backflow. They came and the first thing they asked was how old it was, once we told them it was 8 years all they said was oh no you need to replace it without even diagnosing what was wrong. All they said was that the tank got hot and it melted the plastic and we still had to pay the $100 service charge. We felt that we paid someone to point out the obvious when we hired experts to tell us what was wrong."

"On time, quick,polite,explained problem"

"the technician was unprofessional, failed to inform me of what he was doing, lied to gain access to my home and overall was a poor representative"

"I arranged my appointment on line. Thought I was scheduling a tune up but mentioned a problem. Kyle came and told me I should schedule the tune up. When I told him that I thought I did, he called in and was able to perform the service."

"Professional competent staff and keep customers well informed of what they are doing and why. Company keeps customers informed of when techs will arrive."

"very professional personnel"

"Friendly and knowledgeable. Fixed the issue."

"Ernie was very helpful."

"service was great - however, still waiting on receipt which was supposed to be emailed to me."

"Matt has been doing our service for about 10 years and he is the best. Verey conscious of what he is doing and making sure everything is working properly."

"The technicians were very courteous and knowledgeable of their job."

"The technician showed up on time and quickly found no power to the furnace and found a loose connection which had obviously caused the power failure-great Job! That was the good news - the not so good news - not the fault of the technician was the poor communications, from the previous day- will be happy to discuss if you are interested"

"on time and professional. Not ready with required equipment."

"The service provided, by Heather, was excellent and Heather was very knowledgeable and professional. With that said I was VERY disappointed with the increase in the price of your filter."

"Thorough and timely"

"Matt did his regular great job!"

"friendly and professional, listened to my concerns and acted on them"

"Efficient, knowledgeable, curtious"

"He did a very good job"

"Technician is knowledgeable, professional and provided excellent service."

"I am rating the technician-only-he was polite. Friendly and professional ."

"Doug is the only technician that does a thorough job on furnace maintenance. He actually cleans the parts that need to be cleaned, whereas some other technicians don't even touch. He is friendly and professional and great at what he does."

"Steve came, did his job, made recommendations and left. Hw was competent and courteous"

"We have always loved our service with this company! If you have a problem, they always show no matter what time it is. Wouldnt want to business with any other company"

"Good job by two technicians assigned to the job, one in training"

"Tech who came out was very nice, however after hearing how expensive the repair would be and finding out how much cheaper it would be to repair (half of what was quoted by you) ticked me off to say the least."

"We have been having Matt since building our House"

"Elijah was very helpful and was a great technician."

"Technician very thorough"

"very efficient and gave helpful things that should be addressed"

"Knowledgable, efficent, assuring, caring. He is gonna be the best because he says Ed trained him !"

"Very friendly and helpful technicians"

"Knowledgeable, professional"

"Apparently he checked what he was supposed to... hard to tell since he was in the basements by himself"

"Grant arrived within the scheduled time and did a careful analysis of what did or dodnt Need to be done. Appeared thorough."

"He was friendly, seemed competent, answered my questions, took care of my contract renewal by turning in my renewal form and personal check."

"Very nice, clean, quick for a good price"

"Greg was very friendly and helpful. He was efficient and speedy. We were very confident that he knew what he was doing by his attitude."

"1 visit what needed to be done 2 visit no one showed up 3 visit tech said too complicated needed help. 4visit job completed"

"I was extremely satisfied with the installation team of (Justin, James, and Mike). They arrived on time, finished early, and left everything very neat. When the installation was done, I was shown the equipment received detailed information on the various parts. I would highly recommend them. When I called to set up my initial appointment, it was to check my old furnace. The operator asked if I would like a sales consultant to come as well and I said I would wait until the technician checked everything out. When I arrived home from work, a technician and the sales consultant had both been sent. The sales consultant, Brian, was helpful. I could not purchase a new furnace at that time though. I contacted Brian to set up an appointment a few weeks later. Apparently, the dispatcher did not add the appointment to Brian's calendar so I had to contact Brian again to find out if he was coming. He did come once I contacted him. Also, my paperwork for the National Grid rebate was not with the technicians. They advised me that usually sales completes that paperwork and gives it to them to bring to the appointment. I contacted Brian today about the paperwork. He thought the technicians had it. Brian advised me that he could file the paperwork to National Grid and would let me know when he had. Hoping that this is completed quickly."