Roland J. Down Service Experts Heating & Air Conditioning Reviews

"Explained what he did. Answered my questions"

"Normal routine"

"I have no reason not to"

"Technician was very good, polite and a good representive of your company."

"The service team completed their maintenance in a reasonable amount of time. They left the area as neat as it was and they gave both a written and verbal analysis of our heating system."

"Heather explained what she was doing also the numbers that came up. Polite as was Josh"

"I am extremely satisfied with everything that Roland J Down provided me in terms of service and assistance with installing my new furnace."

"HEFIED MYproblem."

"Excellent installation"

"Explained everything. Extremely kind and quick to do the job right."

"Jason and Bryan were"

"Did not have filter with him. Will have to come back."

"Technician was very professional"

"Brian went over and above. He also had a trainee -John"

"service man very courtious"

"GOOD SERVICE"

"make me wait from 7am till 10.00 pm. charged me 150 dollars just to drain 5 bucket without telling me the cost. I am not very happy with the service"

"The technician was very respectful of my home and explained everything in detail."

"Back in early Sept.of 2019 i called to make a apt. for cleaning of our Gas Heater and Vent I made the apt for October 7-19 between 8-10 AM.On that day no one showed up.So i called and was told no apt. found. for us that date!!! No evidence that i called-but i did call some one on your end screwed up ! So i made the new apt for Oct.11-19 they showed up about 1130 AM: and did the job (He had a Trainee with him) But they did not clean the vent outside which they have done in the past(I have had problems with the Vent before) So know i am all set for the Winter except for the Vent.But the question is what happen to the Original apt?"

"Courteous and knowledgeable technicians. Efficient workers."

"They were both thorough and professional."

"They were very clean and neat, they put booties on there feet and were vey polite."

"very professional."

"Knew what he was doing, even in an unknown furnace. Very deliberate."

"Elijah, as always, is very thorough, friendly and explains what he did"

"Knowledgeable technicians"

"Our sales person, Elizabeth, is amazing in every way. Very knowledgeable, gives thorough explanations and keeps great communication. Follows up on every detail. The technicians that removed old furnace and installed new heat/AC were prompt, efficient, friendly, did thorough installation & cleanup. I felt very comfortable with them in my home."

"You quoted $2500 and recommended us to replace our furnace. It was repaired by an honest repairman for $700 and that included 2 additional parts that wear on the same schedule."

"Grant was fantastic! He was very thorough with the job he did! I would like to schedule him again when it's time to have my air conditioning serviced!"

"He explained the situation and fixed the issue that we had. vary personable"

"Very professional, explained equipment very well"

"Your specialist went the extra mile to solve our problem, not an easy job"

"Tech was polite, knowledgeable and efficient."

"Routine visit. Technician was on time, spent time to go over what he was doing, and provided useful information re: possible replacement options for the future (HWH) A good representative of your company."

"technician arrived on time everything was done and explained to me very well very satisified"

"Matt, service technician did an excellent job"

"honest informative tech"

"Thorough inspection professional arrived when promised"

"The tech was professional and answered all questions I had"

"Richard assessed the problem, and explained clearly the remedy"

"You had to re-schedule once again."

"arrived on time and completed the work in a timely manner."

"very professional and knowledgeable of in servicing equipment"

"Patrick was very punctual, as scheduled, very professional, and very personable. Trifecta!!"

"Will send letter with details."

"Did his job and very neat !"

"Technician was very through and knowledgeable ."

"Professional service and efficient"

"Courteous professional service"

"Service was fast and done well. Reassuring at 11PM at night."

"Clinton is professional the 2 times he has serviced my home"

"Was 45 minutes late due to a problem with a customer just before me."

"Job was done right and fast"

"on time great service"

"Both Grant and Cheri were very knowledgeable and friendly, and explained things quite clearly"

"He is familiar with the products I have. He listens to my comments/suggestions/requests/concerns. When the work is completed, he explains what he did. If I have questions, he answers them with explanations."

"Tech did excellent job"

"Problem was identified and part needed to be ordered. Follow up required"

"Ryan arrived on time, introduced himself upon entering, worked efficiently, explained what he found when servicing our tankless unit and offered recommendations."

"Shaun got right tp work and solved the problem within 20 mnutes"

"Ernie and Joe were very professional and did a great job cleaning out my heating and return registers. The air flow is a lot better. Thank You!"

"On time, very polite & friendly."

"Matt was on-time, professional, worked cleanly, is very knowledgeable and willing to share his insight and experience to aid my understanding of my HVAC system (he answers all my questions)."

"Very professional. Good advice."

"Tech and service was great; but after waiting in the 2 hour window the tech was 35 minutes later than the window."

"Patrick was efficient and knowledgeable. . Work was done in a professional manner."

"Technician explained what he was doing each step of the way as he trouble shot the issue with the furnace."

"I am appalled that it took a service tech 4 days to have availability with a call in for no heat. I received a call from Matt who stated he could arrive on Monday 7:45 pm, which is right when I am putting my 3 young children to bed. I politely declined, asking for a time the following day. I was instructed someone would call me to schedule for Tuesday. Around 12:45 pm Tuesday I called to follow up since I had not heard anything and was told I was no longer in line because I had declined service! Appalling! Next, a tech indeed came on Tuesday with an 8 pm arrival... I allowed this tech to come at this (again) very inconvenient time of the evening, sensing this is apparently how you do business. Kyle came and he was fine, identified a problem and was able to repair it. However, I am so incredibly disgusted that RJD charged us $526 for a $75 part!!!! Specifically, he replaced our primary control with a Honeywell R7284U-1004, which I found for sale from multiple reputable retailers for $75. HOW is it acceptable to charge consumers a 500% markup? What would ever trust me to make a sale through your company? I really hope RJD has something to say about this. Please dont hesitate to reach out to me at the contact info I provided."

"I know I can always depend on Roland Downs and their techs to do an outstanding job"

"Technician was polite and informatve"

"THUROUGH JOB"

"Sept 9 2019 had furnace tune up.100% satisfaction for 365 days. Oct 6 we had no heat. Was charged $134.82 for questionable fix."

"poor Elijah didn't have our correct heating plan in his computer. I would think ALL techs would have all of that from the office. They don't need to deal with something the head of techs should already seen to it! He had to deal with that and called the office totally uncalled for he came to fix furnace not do office work!"

"polite and knowledgeable technicians"

"All was on schedule and appeared well done"

"Technician really knew his work and was very courteous."

"service tech was very nice explained about everything I asked"

"Technician arrived on time, work area was clean, he discussed the system which should create no problems this winter"

"THE TECH WAS VERY PROFESSIONAL AND FREINDLY, AND WILLING TO EXPLAIN AND SHOW EXACTLY WHAT THE PROBLEM WAS. HE WAS RUNNING LATE, BUT IT WAS DUE TO HIGH DEMAND. NOT HIS FAULT."

"My original service date was the week before but the tech ran so late that I needed to reschedule for the next week and then you tried to reschedule again. That is not the service I would expect from being a plus member."

"Still waiting for a replacement oart"

"The service technician was on time and very informative , he did a excellent job installing hot water tank and replacing what needed to be done.very happy with the service , excellent tech."

"Friendly, knowledgeable technician who arrived on time and did a great job servicing my furnace"

"Roland J Down is always amazing!"

"Answered questions , explained"

"Tech was courteous, on time, answered my questions"

"Quick response and courteous service"

"Brian was great getting me approved and signed up for a new furnace. The only thing that I am disappointed with is that I have to wait over a week for the new furnace to be installed. I told Brian my house is cold and that I wish they could install it on the 9th instead of the 16th. I know Im not Roland J Downs only customer but, its cold and waiting 9 more days is a lot."

"Very skillful and curtious technician. Additional cost of toilet tank kit at $135 outrageous, when we only needed a new washer and screw."

"Techs were on time, friendly, informative, and thorough!"

"All the technicians were professional and knowledgeable. James, Ethan, and Mike did an outstanding job installing my new A/C unit. Thank you to all!"

"Answers provided were thorough and clear options provided"

"Technician came out late on Friday evening, fixed the problem, and stayed until everything was completely taken care of. Problem was a steadily leaking water heater, so we were pretty desperate."

"Appointment was easy to make, appointment was confirmed and technician was on time. Technician was friendly, polite and professional."

"I believe he did a good job cleaning the furnace even though I did not watch him do it"

"Technician was friendly, on time and efficient"

"Good work and pleasant attitude."

"very professional and knowledgeable during the inquiry of the service and products"

"He was vert knowledgeable and did a great job."

"Very professional service."

"A good product, fairly priced and people pleasant to work with."

"Service technician was on time (office called to verify his arrival time) and he was friendly and efficient."

"A little hiccup occurred. Both the heating unit and the AC were to be maintained, but the service person wasnt told about the AC, so it wasnt done until late and, perhaps, a bit less than fully, as a result. Other than that, the answer would have been a 10."

"The technicians are polite and installed a water heater very well and quickly."

"Service Tech very nice, offered to answer any questions I might have. Also was able to find out a price for replacement of my water heater."

"Dan took the time to check out our hot water tank noting that is is 16 years old and suggesting that we consider replacing it."

"Technician spent about 15 minutes performing inspection. I don't know what the inspection involved but I wonder if the cost for it is worth it."

"The tech and supervisor were very attentive to my concerns about previous service."

"Punctual timing, assisted with my thermostat & Serviced my furnace in good time."

"Very polite and courteous"

"On time, professional, answered some technical questions thoroughly."

"Pleasant and efficient tech."

"The technician was knowledgeable, courteous, and skilled."

"Justin was very through and pleasant to work with"

"Kyle has been to the house before. Generally very nice. Polite. However, this visit, the ignition switch was broken (by him) making it necessary for him to leave the premises to get a temporary part to fix it. A new part was reordered and now he will have to come back to reinstall the new part when it comes in. Very inconvenient for me. The total service call which should have been 1 hour was 3."

"There were nice, introduced themselves (trainee with him), Explained everything, were done in time."

"Service guys"

"Justin was on time, pleasant and professional. Cant ask for more."

"Did the job great. Was very considerate"

"We always request Matt because he knowledgeable, does a great job and is personable."

"Technician was on time and professional."

"Technician very pleasant and professional"

"Right on time, professional courteous service."

"They were friendly and courteous and very knowledgeable."

"techs gave me a good update on my heating system."

"I had a 8 to 10 AM arrival time. I received a call after 9 AM saying that he had been delayed, but would still come. Technician arrived at 11:55 AM."

"happy to report we once again have a dry basement!"

"The guys were great"

"Very professional team"

"technician was very friendly"

"Thorough,clean work area,explained results"

"Justin Chris and Brian were very professional. Timely, neat, and very respectful. Did a great job."

"Quick and efficient."

"Shaun and Mohammed were very professional and performed the maintenance efficiently"

"pleasant and knowledgeable service personnel"

"John 220, the Technician, was punctual, efficient, knowledgeable, friendly and easy to talk to. He explained what he checked and answered our questions."

"The technician was great and very knowledgeable. He answered all the questions I asked. He was always smiling and very friendly."

"Efficient routine maintenance done in good time."

"He found something another company never saw in 5 years"

"needed a water heater-emergency, Got it same day of call."

"On time, very neat both in appearance and work ethic."

"Jason is great always professional. Helped me to understand the new heater"

"Patrick is very experienced, considerate and patient."

"Sales and installation personnel were courteous, informative; all our questions were answered adequately."

"technical was great"

"Cordial and professional staff quickly diagnosed and resolved problem with my furnace."

"Matt is always excellent, professional, thorough, efficient, and awesome to deal with. I feel that my heating/cooling system is in superb hands with him and I will not have to worry about problems caused by a technician who doesn't care about his customers comfort and safety. Matt is also very patient in answering questions and explaining what is needed and why. He's outstanding in every way. He even kindly tolerates my old cat who also thinks Matt is great because he is allowed to "help" Matt do his work. Any company wants representatives who are people oriented, good communicators, highly intelligent, and set high goals for their customers' satisfaction and trust. Matt is all of that and more."

"I have always been happy with Rolan Downs service"

"A very thorough inspection, installed new filter and re-explained the winter management for the humidifier."

"Process was easy and quick!"

"10+++ service."

"Pleasant,knowledgeable and helpful."

"Professional and courteous"

"The check done every year are not the same.. This year no meter used. No temperature taken from the vent ducting. This year a new tech was being trained. Was he been training correctly?"

"Professional, courteous."

"Very polite and knowledgeable"

"Both techs worked very diligently to get everything done"

"They performed the service well."

"Technician very professional and friendly Repair done in a timely manner"

"Complete installation with description of work"

"Efficient, friendly, completed job promptly"

"Patrick efficiently cleaned the boiler and checked its operation"

"Competitive pricing for the annual services, knowledgeable technicians, helpful scheduling, dependability."

"On time"

"on time. efficient, answered my questions"

"competent, professional, thorough, congenial"

"QUICK AND THOROUGH."

"The most thorough tech youve ever sent and all the others were also good. He cleaned things no one else has ever done."

"Ernie was thorough, knowledgeable, and was willing to explain the duct-cleaning process to us and answered all of our questions. He and his helper were very polite and cleaned up after they were through."

"Excellent service from Cheri, Ethan and Thorne. Very professional staff."

"Competent tech"

"As a recent widow I had alot of questions for the tec. He was very knowledgeable and helpful."

"Great service"

"Came out on time. Did outstanding work, quickly."

"service by technicians was excellent however they did not arrive until 3:55 which was 5 minutes before end of window o 2 - 4 give to me."

"The technician is very knowledgeable, professional, and friendly."

"Lots of sales pitch. Never checked humidifier. Other than that a nice person who explained any issues with my heating system"

"Quick, efficient, everything cleaned up and Justin explained everything to us."

"Quality work. Price could be more competitive."

"Service installers were great. Very professional, friendly and showed me how everything works and how they installed the new furnace and ac."

"Timely. Explained everything. Waived payment for last visit, which was explained as a newbie making an error."

"RUSTY AJ AND REY WERE POLITE PROFESSIONAL AND VERY EFFICIENT"

"Arrived on time, proficient, polite"

"prompt and polite"

"Professional, efficient and attention to details - excellent job - also very polite"

"On time, gave good information, took care of what needed to be done"

"Took an active interest in what needed to be done for the established call and attempting to expedite the moving of a thermostat."

"Very professional, polite and knowledgeable but came 45 minutes after the time set on first of two days."

"Thoro and informative"

"Good service by professional techs"

"He was late. I was told to much work.. and never received a estimate."

"John is friendly, professional, and extremely knowledgable . He communicates what he has done in layman's terms . John is a definite asset to your company."

"Technician probably deserves a ten but my own imperfect knowledge of the technology is the reason for a nine..."

"I never have been dissatisfied."

"rick was outstanding person very caring person"

"Service and installation of new furnace was provided in a timely manner and any questions I had were answered concerning the new components."

"Great service"

"very efficient"

"The technicians introduce themselves before starting. They are very polite and professional. David Snare checked my water and explained the results in language that I could understand. Kyle reviewed my finance service at the end of the call"

"Good service, techs were informative and knew what they were doing."

"The technician arrived right on time, was very efficient, and was helpful and courteous. Thank you!"

"Polite, informative, helpful, clean."

"Quick and efficient service, friendly service specialist."

"I received no instruction on setting up the Icontrol S30 thermostat. I pity the person with less knowledge than me going through the 28 page manual. I got lucky and succeeded."

"Explained in detail the services performed."

"Timely, professional"

"Not sure why it took 3 people this time.. usually only one. Also, they mistakenly serviced the AC as well as the furnace. Was only supposed to be the furnace. AC was serviced in the spring."

"Technician was on time, efficient and curteous."

"Not only did he do a real professional job,he explained everything as he was doing it and offered suggestions."

"Technician was on-time, performed maintenance and repairs quickly and explained what he did."

"He was on time, told me what he was doing and found. Also very polite"

"They were very polite and informative about everything they were doing and about what maybe needed in the future."

"Very thorough. Answered all my questions"

"Reps were thorough and on time"

"I received a telephone call from Paul who serviced the furnace at 6 Gaslight Dr. saying his test showed that the furnace was not receiving back enough return air to run efficiently for the heat and AC. I asked him to please contact his supervisor, Kyle, to explain it to him because Kyle has been out to 6 Gaslight Drive a few times to check the furnace. Please be sure this message gets to Kyle. thanks, Georgianna J. Belus my cell is 518-281-0047 if Kyle wants to call me."

"Technicans were professional and very knowledgeable. They were very courteous and informative with new programs being offered by Roland J Down."

"Friendly and knowledgeable sales person"

"The guy got here said it was the septic guy issue and left"

"He diagnosed the problem quickly and fixed it without any issues. He was friendly and respectful. We will want him to come out the next time we have a plumbing issue."

"We are so satisfied by the services we received today at our home by the Roland j down crew. Ethan,Brian and Chris were extremely respectful,knowledgeable and professional. I hope your company knows just how lucky you are to have these men represent your company. thank you also to Dan who was our first contact who took the time to help us pick out the best equipment HVAC system for our home. BRAVO".....10+++++ service."

"Tech was friendly and appeared to know what he was doing"

"knowledgeable and competent techicians"

"We had 2 people come to our house-a tech and a salesman- really wasnt happy about that- the tech took out all the heat exchangers and in all the years you have been cleaning the furnace no one has done that- not sure why different this time. The salesman made us feel that he came along to try to sell us a furnace."

"Patrick was not only on-time, but early(i was called). he was extremely thorough in his examination, testing and cleaning of all required parts and assembles. he was also very easy to talk to neat in his work. I would like to have him assigned to all my service calls!"

"Called because toilet did not flush. Now it flushes, but, u have to hold handle down & flush twice"

"Did a very professional, courteous job"

"Thorough; polite Answered questions I had"

"Very professional"

"The technician was knowledgeable, respectful, professional, and provided outstanding service above and beyond expectations."

"Prompt courteous service"

"Job was done within one day.install techs were Bryan, Thorne, and AJ. Techs were pleasant and knowledgeable. Job site was cleaned up well at end of job. One zone valve was not replaced because techs did not have correct size valve."

"very thorough"

"very competent polite professional"

"They were on time and they were very efficient. They hopefully checked the AC and furnace over carefully, replaced parts that were necessary and finished in a timely manner"

"the guys who did the servicing at my home were thorough, courteous, and explained the process along the way."

"The technicians did excellent work, were very personable and thorough."

"Knowledgeable & Courteous"

"Polite professional on to"

"Seemed to provide thorough inspection of our heating and cooling equipment"

"no particular reason"

"Very nice and explained everything clearly"

"Justin was very knowledgeable and courteous"

"John was professional, efficient, and very pleasant to deal with. Seems very knowledgeable about furnace and AC units I have. Elizabeth was his partner and she was very pleasant and nice and did an eye-look at my hot water heater to make sure nothing was sounding or looking strange on it."

"tech was helpful and informative about what he was doing"

"He got the job done!"

"Very Professional techs."

"The tech did not check anything. He was not able to find out what was causing the leak. The hot water was leaking but he said some other part was leaking."

"Mike was efficient, pleasant and neat"

"Plumber was polite, respectful and efficient."

"navien unit CONTINUES TO LEAK"

"Grant was thorough explained what he was doing and his conclusions."

"Great service by Doug"

"On-call technician had too many calls to make - needed a backup as he wan't able to get to us until after 5 pm and still had 3 more calls to make after us."

"The technician was polite and friendly. He explained what he was doing, why and how the problem could be solved."

"Kyle was careful and knowledgeable as he performed the inspection, Cleanjng and servicing of the furnace. He carefully explained what he was doing to the trainer who accompanied him. He was outstanding in knowledge and personally"

"Inspected and reviewed furnace and AC with me, providing detailed checklist and tips and recommendations"

"TECHNICIANS WERE VERY POLITE, EXPLAINED EVERYTHING THEY WERE DOING AND CLEANED UP WELL AT THE END."

"Good job"

"Very knowledgeable, friendly, would recommend him to anyone."

"On time. Polite. Gave me information about what they did. Clean"

"There was a potential problem; it was brought to our attention. Upon asking advise, it was given; we made a decision and acted on it. The installation team left a most commendably neat site! I was amazed and pleased."

"Very friendly/professional. Went over and above to help out."

"He was thorough and did a good job."

"Matt is fantastic!!!"

"James and Thorne were very professional, showed up at the scheduled time for installation, completed the installation in a timely fashion, and cleaned up thoroughly after installation."

"Ernie and Ray were so professional from the start. They were very polite and provided all information to me before doing the job. Both men got right to work and I felt they took the job very seriously."

"Greg was on time, friendly and efficient"

"Guys were on time and did a nice job."

"Brian came on time, was polite, and seemed to know his job"

"Technician was knowledgeable and courteous."

"The service experts were experienced, trustworthy and friendly. They did an efficient job and respected our home. We thought the process that day was very smooth and James did an incredible job explaining each item step by step once completed and he also did a great job with letting me know how the process was going."

"Quick response and quick diagnosis of the AC problem and quick repair-also very couteous"

"Friendliness, helpfulness."

"Very responsive and technician was knowledgeable and very personable."

"This is our second time having Cliff as our service provider. We have found him to be pleasant and efficient. We also don't feel one of us has to be with him while he services our furnace. We have not always felt that way with some of the other technicians we have had over the years we have been Roland J. Down customers."

"great job was performed"

"He came when I needed help! Resolved the issue quickly. A little confusion about my contact # and time of arrival. You straightened it out."

"Teck was excellent 5 stars."

"They gave me an accurate assessment of my situation and options."

"Matthew was experienced and answered all our questions."