Roland J. Down Service Experts Reviews

"very efficient, knew their job, did it well, 2 technicians worked together"

"- When servicing the AC, the technician turned the AC on and noticed a problem. He did not look to see if the AC cover was off the unit first. Also, when he serviced the hot water heater the gasket was not put back properly. The next day, I had water on my floor and had to call Service Experts to come back to my house to repair the unit. - The technician also left his drill / tool behind and called a few hours after he left my home to put it in my home. He left it on the AC unit. He came back the next day to pick it up. - Then 5 days after the technicians visit, I received a call that he has Covid. What is the company doing to monitor their workers and protect their clients? Covid testing? I have an elderly family member living with me and Im doing my best to keep her safe. - On another note, I am still waiting for my rebates for the new furnace and AC that I had installed in October 2020. I am also waiting to be billed for equipment."

"Shawn was very knowledgable and courteous"

"Technician was very courteous and knowledgeable."

"The expert was adequate and informative. His quotation was outrageous."

"Very nice and respectful"

"The tech was polite, efficient, knowledgeable and explained my issue in a way I was able to understand."

"just did a great job and very professional"

"Grant was so very helpful and was a wonderful technician who worked very hard."

"Clint practiced social distancing. He was cordial and required no personal contact. And, he offered his assessment when he completed the service"

"Answered my questions and provided a solution to my concerns"

"Quick efficient service by our plumber"

"Service was completed as scheduled. Tech was pleasant and professional."

"Awesome"

"John was very curious and professional. My appointment was between 4 and 6. They were able to get me in earlier which was great."

"Technician Kyle Baskins always does a fine job and is very trustworthy to do the work properly."

"James was on time and attentive. He was happy to explain the issue."

"found wires outside my house that had caused my a/c thermostat to go out due to the blown fuse"

"As always very clean . Polite etc"

"Thorough and courteous"

"Jacob was very thorough and clear with explanations. He was respectful of our home."

"Tech did a through job and was very knowledgeable."

"Expert service. Was able to diagnose the problem that previous technicians overlooked."

"Have to wait until a part comes in especially when you folks are responsible for not leaving filters here and letting us know to change them every 3 months"

"service techs were professional and remembered me from the last service visit"

"Tech was professional."

"They were quick, courteous and competent."

"Very friendly and neat. Also informative with any questions I had."

"He was pleasant, listened to my problem with the thermostat and attempted to remedy the situation. Unfortunately the new batteries did not correct the problem."

"Quality service"

"There were no issues with the service"

"Both men were very polite and answered any questions I had . There was no mess to be seen As they checked everything."

"Justin and Ben were great. They were very knowledgeable and took the time to explain everything to me in regards to the Mini Spilt I had installed."

"The service was thorough and well done."

"Adam came in and did what he had to do and let me know that everything was in good shape."

"The servicemen were very punctual, professional and efficient."

"Everything great"

"Professional, courteous."

"He was on time, very personable and efficiently did the required work."

"Was quoted for a new HVAC system at our house. We loved Brian. He was smart, knowledgeable, polite, friendly and represented the company extremely well. We are choosing another installer simply because the price for the quote was high. We got quotes from other companies with similar systems that were 10%-15% cheaper. We were considering moving our unit to under our crawl space. Brian quoted us to 'leave it where it was' as a starting point. The Roland down price to leave the system in its location was $11,200, and likely several thousand dollars higher to move it under our crawl space. We received quotes under $10k to leave it where it is and $13k to move it under our crawl space. Again, Brian was great to work with but in the end we need to save money."

"Very diligent and complete. Also courteous."

"My only concern was the scheduling. Joseph was professional, courteous and knowledgeable."

"All went as expected."

"The estimator never showed up to the scheduled appointment. They called to reschedule and did not show up again to the rescheduled appointment."

"I'm very satisfied with the outcome. The young plumber was polite and savvy about his profession. However, I waited 3.5 hours after the initial time of (tentative) noon. There was little or no communication from headquarters. If they had called me informing me of the delay, I could have accomplished a LOT of errands."

"Yout techs are always great!"

"Courteous and professional."

"polite thorough, answered questions"

"Polite,courteous,knowledgeable"

"Plumber was very knowledgeable. We discused problem, made plan, and I am contacting Kohler to get free parts."

"Prompt service and plumbing problem resolved."

"CLINTON ALWAYS DOES A WONDERFUL JOB AND HE IS ALSO A VERY PERSONABLE GUY AS WELL WHICH MAKES HIS VISITS A PLEASURE INSTEAD OF A CHORE.......HE ADDRESSED ALL MY QUESTIONS AND DID A GREAT JOB AS USUAL......"

"Son and Father team of plumbers were quick and efficient to install new kitchen sink faucet and two shut-off valves."

"Courteous, friendly, talked about the service, did the job, answered all my questions..."

"Friendly down to earth tech. Explained all procedures"

"Tech was in time, friendly, and thorough."

"Grant is always very nice and explains things to me."

"These guys were excellent"

"Very professional"

"The tech was courteous and very thorough servicing the AC"

"It has been two days since your sales representative was here. He has yet to provide an estimate (quote) for the work. I can not provide feedback for a quote he is yet to provide, nor can I provide realistic answers to many of your questions."

"Jacob was very congenial and kept us informed of all task performed on the furnace and air conditioning unit. Extremely professional."

"Brian with sales was informative and friendly. The two guys that did the install were quick and professional and did an outstanding job."

"Quality of service, knowledge and expertise of employees and professional courtesy given to me whenever I talk with someone"

"Brian came for a quote for a whole house solution. Very knowledgeable, friendly, prepared. Answered all my questions and took information to prepare an estimate best for my case. #3 is answered in the middle as it was for an estimate so I can't say one way or another at this point. Very positive experience overall."

"Grant was very helpful explaining and letting me know what he was doing whenever I asked."

"Technician was very polite and competent."

"30"

"Advisor did not review Heating or AC option/choices before writing up the comparison worksheet. Did not ask for my inputs or explain options ahead of time."

"Very professional Very prompt Very thorough"

"RD Service Technician incorrectly diagnosed a defective Mother board @ $540.00, and Defective Pressure Switch @$400.00, and a Defective Rollout Switch @ $197.00. I replaced the Thermostat for $50.00, and all was well"

"James found a small gas leak in a hose. Which indicates how thorough he was in doing our regular maintenance. He was very good at explaining to us all the he was working on with our unit."

"Elisabeth gave us great advice on what we needed to replace. The team of technicians (Ben, Justin, Brian, and Nick) were very knowledgable and professional with the installation."

"One of the men helped me find things and answered all my questions"

"Cheri was very informative. I think when the rep discusses the vantage they should be up front and explaing that signing up for that service is really the same as leasing. When crunching #'s for the system we wanted, at $252.50 a month, we would have paid in say 12 months which is almost half the life expectancy of the systems, $36,360. When you look at those figures we just paid for 2 complete systems. Even when you count maint. It still doesn't come close to being reasonable pricing. It's almost price gouging. The customer should be given real facts and figures. We were very interested in your company until we crunched the numbers. Very disappointing."

"Found a crack in our heat exchanger that could of caused problems in the future for us."

"Expertise, careful and thorough work, easy to schedule, solid, dependable company"

"They were very conscientious."

"Technician did an excellent job and provided me with a health report of my home."

"Fast efficient service"

"Great service professional at explaining what he did and condition of my air conditioning unit. Thanks."

"Both technicians were very professional: Showed up on time, explained what they were gong to do, and cleaned up beautifully at job completion."

"Technician arrived very quickly and was able to diagnose problem right away , he replaced the part and best of all , it was under warranty and it didnt cost any thing"

"Very prompt, courteous and professional installation."

"Very knowledgeable"

"The man who cleaned our furnace and air conditioner was very knowledgeable, polite, gracious, and did a fabulous job. He explained everything he was doing and our furnace looked like new when he was finished! We would ask that this gentleman always be sent to clean our furnace and air conditioner!"

"very thorough"

"Tech came in a reasonable time. He was knowledgeable and helpful abs explained what he could do for me. And..he fixed my issue!"

"Outstanding! Justin and Ben did an exceptional job today!"

"Very professional work: no BS, just did the job that needed to be done. Quick and clean!"

"Kris was fantastic with the way he handled the intire purchase and instalation."

"Generally doing their job and answering questions."

"Grant was both kind and knowledgeable. He answered questions that I had and gave me advice for care and treatment of my system that were helpful."

"I was satisfied"

"The tech was extremely professional and gave very thorough explanations of the work he did."

"The receipt left some questions. Will have to call ."

"Richard was very knowledgeable and his work was outstanding. Will ask for him in the future."

"Thank you for your Great Work! We appreciated your Great Help! OConnells"

"Called to request a quote for a gas line to be run for dryer and fireplace. Technician appointment was scheduled, the day of the appointment a technician called to confirm, then I received a call stating that Roland J Down does not complete this service. If so thats fine but why schedule and have follow-up calls. I also own the gas dryer, I just wanted it connected."

"The technician was very professional"

"The two guys were very professional, and they got right to work."

"we always request Justin when we need service. he is knowledgeable about all our equipment and answers all questions & asks our concerns. he is truly a great asset to your company!"

"Derek did not hit the restart button after the service and the heat did not come on the night of the service. House was 63 degree in the am. of the next day. I rebooted the system with the emergency switch. Everything is functioning as it should be ."

"Competent, thorough, and courteous"

"Prompt..courtesy...efficient"

"Mohammed was very meticulous and thorough taking care of our annual furnace/air conditioner service. He was extremely helpful answering questions and cleaning up after himself. Having decades of your service he stood out above the others. We are very thankful for his service."

"Two guys came to look at my furnace because the heat wasn't coming on. They looked it over and I described to them what I tried before I called. They then asked me about a lease program to get a new furnace. I said I wasn't interested. They looked at the gas valve and banged on it a few times to see if maybe the valve wasn't opening properly. The took off a couple of hoses to make sure they weren't clogged and then shook the vent pipe. They mentioned the leasing program again. Not interested. They noticed some rusting near where the flame comes on and said they wouldn't wait too long to get a new one and wouldn't continue to pump money into the furnace if it was going to go bad. None of the stuff the attempted worked, they diagnosed it as a bad gas valve. They said it would be $558 and could get the part the next day. They said there would be a service fee for showing up which was $128. I then called someone else, they came and asked if the previous experts tested the voltage to the gas valve to determine if it was bad or just not getting voltage. I said they didn't even bring in any tools. He hooked up a voltage meter and the gas valve wasn't getting any voltage. He said your problem is the control board. He diagnosed the problem in 10 mins. No show up fee, didn't try to sell me anything and replaced the part the same day for a very good price. If I went with your company I would have been out $558 for a gas valve that wasn't bad and then the cost of a control board and a service fee, so all said and done it might have cost me around $1000. The fact that I was charged $128 for pretty much nothing is kind of insulting and ridiculous. They were also 45 minutes later than when they said they'd be there. I don't usually give bad reviews but I feel this one warranted it. I won't call this company again and wouldn't recommend it to anyone, I'd most likely do the opposite. Hopefully this was just an off day and this isn't how your business is run on a daily basis. I still don't understand the charge for showing up especially when the problem was diagnosed just by looking at the furnace."

"Both technicians (both named Shawn) that came were so courteous, helpful, and willing to go above and beyond with not only the job they performed but in making sure I understood what the problem was. They were great examples of professionalism in the service industry."

"Stephen was very repectful, friendly and efficient"

"The technician showed up on time, was courteous, and got the job done."

"he was friendly & did the job quickly"

"Steven and his partner were very friendly and explained everything they were doing."

"very thorough service inside and outside the home"

"On time, knowledgeable of equipment and installation."

"The service was great, efficient, and thorough."

"Kyle performed the necessary tests to diagnose the problem with my zone valve, and then replaced only the failed part, which he had brought with him. Very professional and a good people-person, too."

"Technician was extremely knowledgeable about solving our problem"

"All went well at the initial appointment. I was told that the plumber will contact his supervisor to get me on their schedule for possibly Tuesday. We followed up with your customer service on Wednesday at 9am to see if we were on the RJD schedule and was informed that we were not and someone from plumbing will call us back. It is now 3:01pm and still no call back. We have been customers of RJD since 1992."

"Friendly tech, communicative and efficient"

"Technician was very prompt and did a real good job"

"Very personable and customer satisfaction oriented."

"Friendly and professional"

"The job started on time and when they finished the job the unit was working in perfect condition. And also they left the working area nice and clean."

"I paid over !000.00 on 3/4/21 for an inducer assembly & pressure switches. That cost a fraction of that price. You were back here twice after that for furnace quitting. The last time I was told I need a new furnace which would run me between 5000 & 8000. Why would you charge me the initial 1000.00 if you knew I needed a new furnace? I had just lost my job 3 days earlier .My furnace quit again last Saturday 3/27. I had someone else replace my furnace at a decent price. I will never call you guys again."

"Ray and Kyle were VERY patient with our questions. They were clean and neat. Time was not wasted."

"Installation was very well done."

"They were scheduled between 4-6pm they arrived at 5;45,they got lost!"

"Michael and Elisabeth were above and beyond in trying to solve our problem. The were genuinely motivated to do everything to help. The were knowledgeable and did a good job explaining."

"Job well done."

"Tech came on time and finished up the work quickly."

"Expensive"

"Great workers, very personable. Found the problem and fixed it quickly."

"Both technicians were knowledgeable, helpful, professional, and friendly."

"Grant showed up on time and carefully did his job. At the end he explained to us what needs to be done and we followed his advice."

"Serviced our air conditioner and explained all he was doing and what was necessary."

"The technician was curteous and efficient"

"Came in and did his job with minimal cleanup i had to do. Changed out the filter too. Looked like it might have needed to be changed last year? Looked pretty dirty."

"Grant is very knowledgeable, helpful and considerate. He always does a great job!"

"Was able to do everything that was necessary, even when an unexpected issue came up with some of the HAVC equipment"

"He was very professional and answer all my concerns"

"Technician was excellent, seemed to be very thorough. professional and courteous"

"Very courteous and knowledgeable in answering questions I asked."

"Sean was fantastic. Patiently answered questions and provided detailed information."

"The technician was knowledgeable and courteous"

"Always very professional."

"Roland J. Down personnel arrived during the requested time frame and serviced my air conditioner."

"Very Knowledgeable and personable. He is a credit to your organization"

"Very polite andefficient"

"Polite,professional"

"Very honest and knowledgeable..also very helpful."

"Brandon was very professional and polite to us. Very nice person. We just wish we could get our hot water heater replaced sooner as we have no hot water."

"Very friendly men who came to the house, however they did not call before coming as your company promised."

"Efficient Friendly Clean Professional"

"The tech was pleasant but the woman who was with him was unprofessional."

"John told me exactly what needed to be done and even washed my filter for me. Courteous, professional, friendly and has been here before. Alway happy to see him."

"Ethan S. was great. His expertise was appreciated and he was very personable."

"The installers were very prompt and professional."

"on time,polite,knowledgable"

"Refusal to give me a price and telling me I have to wear a mask in my home. Wasted my time after I made special arrangements to meet. Completely disrespectful of a customer."

"Very courteous, thorough and made great observations."

"George was easy to talk to and helpful. He pointed out the advantage plan which was interesting. George could have gotten a 10 had he pointed out the Advantage Plan actually means you are leasing the the equipment, not actually owning the equipment. We assumed we would own the equipment since the total cost of the Advantage Plan was so high."

"He arrived on time, cleaned up after himself and presented the results of his work."

"Very professional and explained things."

"I am constantly amazed at the level of service and just overall friendliness I've received from Roland J. Down over the past 5-6 years. I can't recall a single poor experience in that time. This visit was no different and I'd even go so far as to say it was one of the best visits I've had. I'll continue to be a loyal customer because of this."

"They were courteous and professional and explained the maintenance matters to me."

"Very professional, efficient, explained everything he did, cleaned up after him and very respectful"

"guys were clean, worked fast, and explained everything."

"Answered all my questions. Very helpful, polite and considerate."

"James and Nick are highly proficient and professional in their work. They deserve the highest level performance reviews from Service Experts."

"Both came on time and were very polite and performed inspection quickly"

"Ernie did a great job, quick and courteous."

"great service"

"On time and fast accurate service"

"It was very cold outside. Felt sorry for him but he carried on and did a good job. My dogs didn't get crazy about a stranger in and out of their home."

"Good morning guys I hope all's well with everyone, the service techs. were very PROFESSIONAL & explained everything I needed to know about my"new"FURNACE" they also CLEANED up their little bit of mess, i'm very HAPPY with the INSTALLATION JOB they did...."

"They were very thorough with their assessment on what needed to be done."

"Justin and Ben were prompt and courteous technicians. They were knowledgeable and answered any questions I had. The work was performed to my satisfaction."

"He discovered a defect very quickly"

"well done and timely"

"Everything as expected"

"they did not not put sealant around shower or spout where it sits on tile wall, other then that they were great friendly and very considerate appears no leaks everything works"

"Tech was friendly and personable - mindful of dinner time hour - answered all our questions and was knowledgeable"

"Did a very professional job"

"Professional and polite technician"

"Job could not be done. Not their fault."

"He was thorough n fixed furnace"

"Professional and courteous"

"Timely, professional, courteous."

"I feel like I was pounced upon to spend $ 17,000 on new equipment. As soon as plumber left Hunter was there with quotes for all new. No chance to think about getting new and calling back to say ok send someone to give me quote."

"The technician was professional."

"It was pleasant and easy."

"Service was done quickly and everything was left clean afterwards. The service tech was very informative and nice to talk to."

"Paul was great, but the sales person who came with him disappointed us because he wouldn't give us an estimate that broke down the cost of the new water heater and the labor to install it. The sales rep also pressured us to buy the service, and when we refused, he pressured us to finance the water heater when we had no interest in financing it at all. The technicians and plumbers have always been great, but the sales guy really turned us off."

"Justin and Ben a rived when they said they would, worked continuously till the end of the day. Answered questions, and checked they had any questions before proceeding. Completed work when they said they would. Cleaned up after finishing the work."

"When I called, the woman on the phone said it would cost $119 for the technician to come out and then parts and labor for whatever he had to do. When the technician arrived, he did the $119 was just for him to show up at the door and that if he looked at the boiler, it would be a minimum of $79, we get her he did any work or parts or anything! Had I known that, I would not have had someone come out. So frustrating. Ive used your company before and always been satisfied, but this was horrid! I will not be calling your company again. Furthermore, I planned to replace my boiler this year and asked for you to send someone out to give me a quote. Nobody came, but thats okay cause NO WAY will I purchase my new boiler from your company."

"Very polite and professional"

"He fixed both items that were broken in about 10 minutes! .....It doesnt get much better than that. He fixed our kitchen faucet, and our dishwasher."

"James and Nick did a very efficient job of replacing my old furnace and A/C unit. They showed up on time, were courteous, and fully explained what would take place. The job was completed in a lot less time than I expected. James explained details of how the new equipment worked, and they cleaned up everything before they left. I was completely satisfied with the service they provided."

"Prompt response eased our minds as we were out of town and the service time had to be coordinated with our house watcher from afar. He was very polite and quick to solve the problem. House was cold after days of no furnace and wifi thermostat not functioning."

"Courteous, knowledgeable, professional."

"JAMES Did A QUICK AND EXCELLENT JOB ON FIXING OUR LEAKY HUMIDIFIER"

"Outstanding service and very clean and courteous"

"Very polite. Very respectful of my home"

"tech looked at the house piping and stated that my problem was my shower curtain and never bothered to even turn the water on, took my money and left, as it tuned out a pipe was loose. I have been calling R.J. DOWN to complain, they will not return my call...BEWARE OF ROLAND J. DOWN, they will rip you off too"

"Gene did a great job"

"Prompt. Very nice but expensive!"

"The technicians were professional, courteous, neat and clean."

"Very friendly. Let us know exactly what he was doing."

"talked to me understood what i said,very polite, did a great job. happy"

"Did everything he could to resolve the problem"

"I have been warned but didn't think it would happen to us. The technician "forgot" to turn on a valve that would allow the heat to flow after he fixed the furnace. We went another 24 hours WITHOUT heat downstairs because of this error. Fortunately we have AC splits that pump out heat so our pipes did not burst at night. We were told that a technician would be coming to house again but no one showed up. We had to place yet another service call to ensure that someone came the next day. I'm glad I didn't have to pay for the second service call for the technician to flip on the valve. But 24 hours to wait??? SHAME ON YOU and I'm a LONG TIME service contract customer. How are you going to make this right?"

"Problem with condensate pump was quickly diagnosed and replaced."

"they showed up early, completed the job and were polite and professional"

"Technician was very helpful."

"Quick installation, friendly guys, explained everything thoroughly."

"Quality work and detailed explanations."

"Service was very fast, especially for a Sunday. Service Expects was neat and very respectful."

"Still waiting for my estimate"

"It required 3service calls. Hopefully it is fixed. However, the humidity still registers less than 28% and goes below25%when heat isnt going"

"Technician wasn't well versed with the newer thermostat that I was replacing"

"Richard was careful on his diagnosis snd showed me the problem. He offered solutions and gave me quotes on Thea pot. He answered many questions"

"Quick, professional service"

"Completeness of service needs"

"They were very professional and showed me some concerns."

"The service tech was polite and business like. He performed the necessary maintenance routines and the furnace appears to be working normally."

"Elijah did a great job. He was very polite."

"Both Technicians were very thourough and answered all of my questions and gave me great advice."

"On time, followed Covid 19 prevention protocol, was quick, efficient, professional and friendly."

"Friendly, fast, thorough."

"They were quick and seemed to do a good job"

"Very knowledgeable and professional and thorough."

"Technician listens and understands the plumbing issues. Very detail oriented and provides good service."

"Jacob came early. He explained everything he was doing. Reported the results of everything he did. Polite, courteous, respectful of our home."

"Timely, professional, and informative."

"Techs were polite and the service was quick. They actually came a little ahead of time for the appointment."

"Prompt, personable and efficient"

"On time and courteous"

"Technician was knowledgeable of his craft because he answer my questions to my satisfaction."

"Timing, complete check up and both courteous and considerate."

"Elisabeth was knowledgeable, thorough, patiently answerd all of our questions, and did an excellent job explaining the features and performance differences of the available options."

"Knowledgeable, personable, tech"

"On time, friendly and took time to answer my questions"

"Matthew was strait forward and very polite"

"Smooth appt. Set/ up. Tech showed within window. Tech was very polite. Wore face covering Did his work well and finished by making sure everything was clean."

"Rick and his co-worker were efficient and knowledgeable. They understood the logistics, and worked at a reasonable pace, cleaning up when they finished."

"prompt courteous service"

"Prompt arrival, knew what was needed, and did it efficiently."

"Guys were friendly, knowledgeable, respectful and courteous"

"These guys did a couple of things during the service I have never seem done in previous services. Very thorough"

"the gentleman were in and out in a reasonable amount of time , cleaned up everything , and it looks great!"

"Very easy to talk to. Felt comfortable with him."

"The sales technician was very courteous, friendly and seemed knowledgable. However, I was looking for a quote or budget to compare against competing offers, and the estimate provided was not detialed enough to make an accurate comparison. I was told a follow up visit may be necessary. I am open for discussion as I have heard good things about RJD"

"The service was awesome!"

"very courteous and pleasant."

"Excellent, professional, quality, attentive work with information & recommendations. Excellent!"

"Elizabeth was great at getting me set up with a new product. She is extremely knowledgeable and helpful."

"He was very helpful. He spent the time to describe the problem to me"

"The technician was very professional and knowledgeable."

"I was very pleasantly surprised by the kindness of the woman who handled my call to schedule service - truly was a 200%+ improvement ."

"Very professional in all aspects."

"Technician, Grant, was very knowledgeable about my furnace. He immediately knew what the problem was. He returned days later and installed the new part and made me feel confident that my furnace was going to function properly. Anthony accompanied Grant on the first visit and he was also very knowledgeable."

"Very efficient, professional and thorough"

"Excellent service. Polite service technicians"

"The technician was efficient and cordial."

"Satisfied with visit and explanation of service on furnace"

"Problem fixed same day"

"They were courteous, unobtrusive and neat"

"Courteous, complete, understandable."

"Technician was professional and informative. Answered any questions we had to our satisfaction."

"Thorough and professional"

"They came when we needed them and did a good job for us ."

"The tech was extremely thorough and explained everything that he checked on the furnace and how well its working. He was very cognizant of complying with Covid-19 precautions. Very professional."

"Very thorough"

"The technicians were very professional and went above and beyond to help out and provide assistance to us. They were very concerned that we did not have heat for 3 days and did everything they could to help us out. They were very neat and professional. Thank you so much to the manager and to Mike for making this whole situation work out!"