Roland J. Down Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 12,587 Reviews
seungkyun L.
cohoes, new york
debby D.
schenectady, new york
"Very knowledgeable! Explained alot to me and was very respectful!"
mr szydlowski S.
albany, new york
"Steven was punctual, professional and informative."
robert P.
mechanicville, new york
"Showed up promply, work was performed quickly."
joseph M.
troy, new york
"Very friendly young fella. Turned out he only had to look at the problem and explain that it was merely frozen condensation from the exhaust accumulating on the outside of our unit. Nothing to worry abour!"
amber O.
schenectady, new york
"Very professional and he went above and beyond"
mary M.
rexford, new york
jeanette H.
mechanicville, new york
"Polite efficient competent"
frank P.
amsterdam, new york
christine B.
albany, new york
peter S.
albany, new york
"Brian explained all the work he did. He was professional and very friendly. He answered all my questions."
peter L.
waterford, new york
al/nancy H.
niskayuna, new york
"My questions were all answered by the Devon."
paul M.
spencertown, new york
"John was prompt and very knowledgeable and professional. Got the job done, no problem."
lee/karen S.
schenectady, new york
"Very professional and curious. Took his time to figure out the issue."
thomas M.
amsterdam, new york
jack H.
saratoga springs, new york
michele P.
schenectady, new york
terri B.
schenectady, new york
"Devon did his job in a timely manner and explained everything in as much as he could way so I could understand what he did"
erika L.
scotia, new york
evelyn F.
albany, new york
"Ernie & Joe did a very thorough job, left our home very clean, and were very clear re: instructions for maintenance."
paige A.
queensbury, new york
"Appointment to replace water heater was set up promptly, and installer was on time, pleasant and knowledgeable and cleaned up after the installation."
carol J.
delmar, new york
"Brian was able to answer all my questions and he explained all of the work I was interested in completing in detail."
joseph T.
clifton park, new york
gordon B.
clifton park, new york
"Your technicians are very knowledgeable. They were very helpful to me especially explaining all the ins and outs of the system. Additionally they were very personable and took their time to help me."
warren D.
ballston lake, new york
karen S.
clifton park, new york
"I was very pleased with the quick response to my call for service, the tech was polite answered any of my questions"
judith N.
ballston lake, new york
"Very satisfied and they were good."
joan P.
niskayuna, new york
"Cheri was very through in explaining everything. She impressed me with her knowledge of things and explained things thoroughly. She was very down to earth and provided me with suggestions. I loved the fact that she was not your typical sales person. I would also like to add that the service technician, Devon, was excellent and he cleaned an area of the furnace/humidifier that no one did previously. It was a pull out collections basin that was disgusting with algue and sewer like water!"
timothy R.
porter corners, new york
"Propane furnace wasn't lighting properly. Roland J Downs told me the gas valve needed to be replaced, but got it to light properly with a temporary fix. I decided to replace the part myself, but that did not fix the problem. The furnace worked the same as it did before. I then again called RJD to diagnose the problem and was told it's still the gas valve. Not that I bought the wrong part or physically hooked it up incorrectly but because I didn't adjust the manifold pressure to propane (it came set up for natural gas). So of course RJD tell me they can fix it, but have to buy another valve for liability reasons, I understand that, of course you can't use a part I bought and offer any guaranty for the work. But I tell them I'll think about it because I'm going to commit right then and there. Now, my issue doesn't have to do with that, that was just backstory. My issue is what was written on the receipt. Pertaining to the fact I changed the gas valve myself the technician wrote: "customer ordered his own (gas valve) and put it in. he clearly did not have a clue what he was doing and set it up at 3.5iwc on a propane furnace." Where does this tech get off saying I don't have a clue? Even if I didn't, who the heck types that on a receipt given to a paying customer and someone RJD would like to have keep calling for service? How utterly disrespectful. So you better believe I'll never use RJD for anything in my life again. I'll tell everyone at every chance I get this story so that they don't use you either. Congratulations for creating a lifelong non-customer."
concetta V.
latham, new york
paul B.
rotterdam, new york
shawn & kris M.
scotia , new york
"Devin was very knowledgeable and explained everything. He seem to take good care of the furnace"
lamont E.
mechanicville, new york
"Experience And personality of the technician"
pam P.
menands, new york
elizabeth I.
clifton park, new york
"The young man was very courteous and helpful and fixed the problem."
michael P.
latham, new york
"on time, very respectful"
michael M.
clifton park, new york
wayne clair C.
schenectady, new york
"Polite, non-intrusive, tended to business."
ronald T.
rexford, new york
"Technician was on time and very thorough. He checked my Humidifier unit which previous technicians had apparently not done , as the pad was completely corroded and crumbling. He replaced it and after 24 hours my wife noticed the favorable effect on her sinuses.Vey happy that he went the extra mile to do a complete checkup. This unit should be checked every time my system is inspected. Please ensure that it is in the future."
william S.
latham, new york
"Both techs did a great job."
jose M.
schenectady, new york
kim K.
schenectady, new york
"Grant was thorough and took time to explain things very well."
john R.
ballston lake, new york
"Too expensive"
penelope C.
albany, new york
"I am usually satisfied with RJD service, however this time the technician was 15 minutes later than the latest window of time I was scheduled. Also, I was not told that an "assessor" would be at the appointment. The assessor's questions disrupted my schedule and I had to ask him to step off my new white carpeting with his outside shoes. On the other hand, the technician provided helpful answers to questions I asked while I was paying my bill."
alexandra K.
delmar, new york
william P.
albany, new york
"Brian was outstanding. When he entered our home he put on boot protectors. He immediately began reviewing our system and answered all questions I had, clearly. He gave us cost-saving tips. He was very patient and thorough to explain the review."
hugh H.
saratoga springs, new york
patricia S.
clifton park, new york
"The technician was very nice, informative and efficient"
phil R.
schenectady, new york
"He was on time, informative, very friendly, and he fixed the problem."
michelle M.
mechanicville, new york
"professionalism"
sharon C.
schenectady, new york
"My heat was back on quickly and efficiently. Matt is super competent - and very pleasant! He quickly diagnosed that I needed a zone head, had the part in his truck and installed it."
richard L.
latham, new york
"John provided exceptional service on the furnace"
robert K.
clifton park, new york
"I dont believe my technicians were honest"
patricia F.
mechanicville, new york
"Beth helped me out when I lost my heat on my boiler - she did what she could to accommodate me - I am on the service plan and she had someone over as soon as it was possible - which was early - thank you Beth!"
john F.
clifton park, new york
"Everyone I came in contact with before, during and after the installation was proficient, professional, respectful, forthright and helpful. They made this process stress-free."
robert L.
ballston spa, new york
"Excellent service"
richard D.
schenectady, new york
"on time. efficient. answered my questions."
john D.
troy, new york
"SERVICE TECHNICIANS ARE ALWAYS FRIENDLY, COURTEOUS, AND VERY RESPECTFUL OF HOME ENVIRONMENT. THEY GET THE JOB DONE QUICKLY AND CLEANLY."
richard D.
mechanicville, new york
"Diego was knowlegable, professional, and very helpful as I peppered him with HVAC question."
steve D.
niskayuna, new york
john ann pawlik P.
schenectady, new york
"Came within range of time, courteous, professional and tolerated my 2 year old grandson, my 11 year old dog and my husband who loves to talk to anyone who comes in to do any kind of work."
bernd W.
clifton park, new york
john V.
clifton park, new york
"Arrived on time and was efficient and polite."
joseph C.
delmar, new york
"They were polite, worked efficiently, and completed the job quickly."
kenneth C.
schenectady, new york
elizabeth B.
albany , new york
"My furnace & hot water heater installations went smoothly & perfectly"
christa L.
troy, new york
"Robert was very knowledgeable and courteous."
roger C.
ballston spa, new york
"He was very friendly and professional"
sylvie S.
east greenbush, new york
"Technician, Diego. Courteous and efficient."
peter T.
niskayuna, new york
"The technician forgot to turn the main furnace switch on when he left. I flipped the switch, but the furnace didn't go on, so I assumed something else was wrong. The next day another technician told me that it takes the furnace about 5 min to reset itself after the switch is turned on before the furnace actually starts."
lynette O.
ballston lake, new york
"They were on time and did the work in a timely manner."
ashok A.
schenectady, new york
"Suggested that cost heater replacement will be 2900$ with no alternative. Lowes has agreed to install the same heater for 1500$ about at half the price immidiately."
catherne N.
loudonville, new york
william Z.
rotterdam, new york
"Technician reported rusting, but did not identify that apparent cause was a water leak from a part in the furnace (which someone else discovered and sugested a remedy other than replacement of the furnace. I think that your technician and sales person wanted to make a sale."
anthony S.
clifton park, new york
"Problem was solved"
lynn C.
schenectady, new york
"sometimes furnace makes a roaring sound, but of course it did not make the sound when the technician was here, so he could not identify it."
erik G.
ballston spa, new york
"He was fast, efficient, and told me as he was doing things."
carol C.
schenectady, new york
"Polite, pleasant. No part in truck or at warehouse so he went to Lowes. Explained what work he did which I appreciated."
james l/l L.
schenectady, new york
rene C.
ballston spa, new york
"Time Mohammad spent checking my furnace and explaining things to me."
donald F.
clifton park, new york
"Both reps were knowable and good at checking all and explaining various problems to me. Good job by both."
gerald H.
clifton park, new york
"Very professional and he explained what he was doing and answered questions"
curtis O.
schenectady, new york
"Technician was cordial and efficient. Kept things clean for the things that he worked on. Showed me what he was working on and answered my questions. My one issue was the charge for replacing a conductor. I understand overhead, but there was a $139 charge for a $10 conductor that took minutes to install. Seems overcharged."
michael G.
clifton park, new york
"The technician was very thorough and knowledgeable. However, he likes to talk a lot and share stories which lengthened the time of the service call."
david B.
ballston lake, new york
"Shawn was very friendly and polite. He got right to work on checking out my furnace and completed his task in a timely fashion."
warren B.
niskayuna, new york
"Devon was very through and explained what he was doing. He must have been trained by my good fried Ed Brown"
charles M.
scotia , new york
"They worked hard and efficiently. Left everything clean. Explained and demonstrated our new systems very well."
talin M.
clifton park, new york
"Prompt and courteous techs."
donald F.
scotia, new york
"They were great."
james S.
hudson, new york
daniel H.
clifton park, new york
"We missed one detail in creating the work scope. The condenser unit should have been installed about 2 feet further out board from the house so the snow load coming off the roof for the next 20 years would not land on top of the unit. Too late to change everything now."
don/clare H.
greenfield, new york
lori B.
clifton park, new york
kevin S.
cohoes, new york
"Great technicians as always. Personable, professional, prompt."
don W.
troy, new york
"right on time"
james S.
mechanicville, new york
joanna D.
saratoga, new york
"The technician provided information to help take care of our system. Such as pouring bleach into our system."
brian S.
schenectady, new york
"Rick was on time, hes was polite, and he figured out and fixed the problem I had. He told me what would need to be done and advised me of any costs as he did the work. This is the third time hes been here for different projects and hes put in the effort and diligence each time."
diane E.
saratoga springs, new york
"He was very professional and seemed to take special care of the cleaning."
dave S.
saratoga, new york
"The humidifier on the furnace was shooting all over the room the furnace is in. Several issues were causing this problem and Patrick discussed them with me and fixed each of them for a fair price,"
henry B.
scotia, new york
"Very satisfied with the information and his answering all our questions."
sam L.
saratoga, new york
"Response was very fast. We had no heat."
phil S.
troy, new york
"Very professional technicians reasonable price"
deidre B.
ballston lake, new york
karen C.
burnt hills, new york
"Greg was timely, pleasant and technically knowledgable"
scott W.
latham, new york
"Devon was very friendly and did a great job."
roberta B.
scotia, new york
"Matthew reduced the noise the humidifier was making, as I asked. Whenever he comes, he listens to my comments or concerns. If I find that the house air is now too dry, I'm sure he will readjust the setting to please me."
bruce L.
loudonville, new york
"The Tech. is knowledgeable, experienced, and straightforward. I always request him because I know that hes going to give me honest and technically correct information."
mike G.
west glenville, new york
"service was exactly as expected and performed very promptly and in a very courteous manner."
steve M.
watervliet, new york
clare M.
cohoes, new york
"Steven arrived on time and did the job as expected."
john O.
niskayuna, new york
dan B.
ballston lake, new york
"The techs arrived on time and were very helpful."
betty D.
clifton park, new york
"Technician was prompt, courteous and thorough."
berthlynn T.
east greenbush, new york
jean T.
fort edward, new york
"THE TECH. WAS VERY KNOWLEDABLE AND DID AN EXLENT JOB."
patty M.
schenectady, new york
michael P.
latham, new york
"Very professional, explained everything, respectful"
earlene H.
albany, new york
"Because the person left the furnace off.so I had no heat until about 10:00when I went to check on the heat was off."
gerald S.
delmar, new york
gene V.
burnt hills, new york
"Prompt, respectful of my home (i.e., shoe covers), knowledgeable and effective."
wade H.
schenectady, new york
"Devon was very professional, did an excellent job not only with the basic cleaning but also scoping out an existing problem which most likely made my furnace less efficient. At completion he explained everything he did and explained how I could keep the furnace running most efficiently."
barbara B.
clifton park, new york
"She was very personable, and very efficient."
dave/carol P.
ballston lake, new york
catherine S.
schenectady, new york
"Very polite and efficient."
bill K.
clifton park, new york
"Friendly knowledgeable helpful"
mr thatcher T.
clifton park, new york
"Tech was knowledgeable, careful and neat"
mike M.
saratoga springs, new york
frieda T.
ballston spa, new york
"Came on time, polite, got the work done, cleaned up after himself. Very careful not to let the cats out!"
bernie S.
loudonville, new york
"Matthew was very pleasant and friendly. He did a thorough cleaning of our furnace."
susan S.
scotia, new york
robert S.
albany, new york
"The technician was professional, informative and pleasant to deal with."
reginald P.
delmar, new york
nancy R.
troy, new york
"very professional, answered questions and enjoyable people."
pamela K.
waterford, new york
"Tech was thorough and professional"
carol H.
niskayuna, new york
"They were very helpful. Just a little confusion about whether or not I needed a chimney liner or not and the cost originally quoted 800 then cost 1100"
kyle S.
hagaman, new york
"Timely and kept me informed of show up time and problems with my system"
pat M.
latham, new york
ken S.
clifton park, new york
"On time and professional"
cathy K.
schenectady, new york
"Never had any problems with any of the technicians that came to the house explain what was going on it what has to be replaced."
laura C.
waterford, new york
jacqueline H.
schenectady, new york
"Pleasant, covered all aspects of maintenance without my asking, efficient."
william S.
scotia, new york
"Matt called to let us know he was on his way and arrived just after 8. (Our appointment window was 8-10) He was very efficient in servicing our furnace and had brought a replacement filter with him so he didn't have to back to the office to get one."
patrick F.
scotia, new york
carolyn D.
clifton park, new york
"very informative technician"
john R.
saratoga springs, new york
robert S.
east greenbush, new york
"Rick was extremely personable, extremely professional, answered all of our questions so we could understand the venacular of plumbing, and his workmanship was of the highest calibre"
denise M.
schenectady, new york
gudrun S.
albany, new york
elton C.
ballston lake, new york
"the work was excellent"
don H.
ballston lake, new york
"Very thorough and explained things to help keep furnace running smooth."
william R.
latham, new york
"Appointment was changed and took time off that day to be there"
alice M.
clifton park, new york
john C.
saratoga springs, new york
"Polite, efficient, confident in his work"
joe V.
ballston spa, new york
connie S.
albany, new york
"Both technicians were very polite, knowledgeable and took the time to answer all of my questions"
mary F.
loudonville, new york
"Steven very professional went right to work on my furnace explained what he was going to do. Explained the outcome. Just did his job"
john P.
ballston spa, new york
"Explained what he was doing and was very knowledgeable. He answered all my questions."
robert G.
troy, new york
"Technician was prompt, cordial and very professional."
steve C.
ballston lake, new york
bev C.
mechanicville, new york
"Kyle did an excellent job, no issues. The issue I have is that the problem was dead batteries in the thermostat. We pay for the service plan and had the entire system serviced in September under the plan. No one checked the thermostat, or ever suggested we should check the batteries. For that matter over the last 15 years no one has ever mentioned we should check or change batteries in the thermostat. I would have thought one of the service technicians should have told us to change batteries, or checked them as part of the routine maintenance check. The entire service call would not have been needed if someone had checked the batteries or told us to check the batteries."
al G.
watervliet, new york
"One technician has been here before and they were very efficient and quick."
sarah E.
latham, new york
john F.
clifton park, new york
"Prompt response. Full understanding of the relevant history. Major effort to address and solve problem."
sheila K.
albany, new york
"Thorough"
robert R.
scotia, new york
kelly T.
glenville, new york
eric K.
loudonville, new york
"The service technician was professional and very nice."
michael W.
clifton park, new york
"helping in establishing future cost"
lee B.
delmar, new york
richard Z.
troy, new york
"Friendly, efficient, gave me confidence in a job well done."
william C.
latham, new york
"We have been RJD customers since the 1980s and have ALWAYS had great technicians. Sorry I can't remember the name of this current tech but he was young, very professional, knew his job VERY well, found another problem we didn't even know existed and fixed it, didn't waste time, We were very lucky to have him assigned to us."
john A.
latham, new york
"Technician was very polite & helpful."
tyler C.
schenectady, new york
"Very informative and thorough with explanation of issue with the furnace. Polite."
charles K.
schenectady, new york
"Prompt, professional service"
robin C.
mechanicville, new york
david P.
clifton park, new york
victor R.
albany, new york
sandra F.
ballston spa, new york
"Doug is the best, most thorough tech I have ever seen."
kenneth D.
clifton park, new york
"Technician Greg was knowledgeable, and efficient. he answered all questions."
greg C.
clifton park, new york
william L.
loudonville, new york
"As far as I can determine he did an excellent job."
richard H.
latham, new york
"Service was timely and professionally performed. The work area was cleaned up; you wouldnt have known they were there. But I thought the furnace filter cost was too high."
john F.
rotterdam junction, new york
"Friendly and neat."
joe F.
saratoga, new york
"the Tech explained to me why the T&P Valve had failed and what happens when they complete an annual maintenance for the water heater."
donald S.
ballston spa, new york
"Vary pleasant man to have in my home"
meryl B.
schenectady, new york
"Devon was polite, informative and efficient"
colleen C.
clifton park, new york
"We had a heating problem on 12/14/19. Kyle did a great job in diagnosing the problem and getting the system back up and running. Anthony did a great job explaining the new systems available and the Advantage Program available to us. On 12/17/19, Chris and Rey did a great job in removing and installing the new heating/cooling systems. It was a pleasure working with everyone involved."
todd H.
west sand lake, new york
"Professional in all aspects"
jennifer A.
schenectady, new york
"Very responsive & kept me updated on status of technicians"
brian B.
burnt hills , new york
"They were very polite and professional. They worked under some very adverse conditions completing the installation within their exact projected time."
peter E.
clifton park, new york
"great attitude"
ms kolios K.
latham, new york
"Normally I would give a 10, however the technician turned the heat up to 74 to service the equipment and never turned it back down to 68. When I arrived home the house was so hot we had to open windows"
frank L.
troy, new york
maryellen O.
colonie, new york
"Elijah and Anthony were both very professional and explained exactly what thry were going to do to fix my problem"
joe R.
loudonville, new york
"Technician was knowledgeable and professional and explained problem."
joseph N.
gloversville, new york
"Water heater went out. I restarted the unit so we weren't without hot water for 12 hours. Scheduled for a tech, but 12 hours later no tech, no call from anyone. I called and had to reschedule tech visit for next day. Tech Grant called and set up my service. Outstanding service and professionalism from him. Found cause of the problem was shoddy installation of the air intake pipe where PVC pipe shavings clogged the air intake filter causing no ignition."
marcella D.
schenectady, new york
cs yang Y.
schenectady, new york
les C.
albany, new york
debra C.
waterford, new york
"Grant was very knowledgeable and pleasant. He looked everything over and didn't try to repair something that didn't need to be repaired. We feel he was up front and honest with us. That's a quality that's hard to find these days."
elizabeth M.
saratoga springs , new york
richard P.
schenectady, new york
"Service man was very thorough, knowledgeable and ecient"
doreen H.
scotia, new york
"Devon was very professional and efficient. He went over the entire servicing description and showed us that the water valve to the humidifier was closed, but should be open."
marvin S.
ballston lake, new york
"Technician did not turn the furnace back on when done. Did not return water heater temperature back up."
roy C.
scotia, new york
keith S.
schenectady , new york
"The high-pitched noise emanating from the furnace intermittently CONTINUES. As pleasant as Brian was, the work he performed did not resolve the issue that caused me to call in the first place."
mary B.
albany, new york
"Arrived promptly got right to work and was pleasant and informative"
nancy M.
cohoes, new york
eileen M.
cohoes, new york
robert B.
middle grove, new york
katherine S.
clifton park, new york
nancy S.
watervliet, new york
"Courteous and knowledgeable"
gregory B.
niskayuna, new york
"Grant and Elizabeth were both very knowledgeable and professional. They both meet my expectations and service needs. Thank You."
robert S.
glens falls, new york
rita P.
schenectady, new york
"The techs that showed up, were very knowledgeable, and professional. They took care of business in a very timely manner and were courteous."
james F.
ballston lake, new york
"We were able to get a very knowledgeable and great technician to come to our house for an emergency service repair."
benj G.
saratoga springs, new york
"Very friendly, knowledgeable and polite. Always showed up on time and happy to explain work."
robert K.
latham, new york
"Brian the technician, did the inspection with complete knowledge and thoroughness. Gave me tips on keeping my furnace and lines clean. I would like it noted that in the future he is the technician that I can request."
christine K.
queensbury, new york
"2 things: they were running late but the office called to tell me that. And when Doug got here, he had been here before and remembered our furnace setup, and was able to complete the service very efficiently. I enjoyed interacting with him. Then he got a message for an emergency call when we were done here, so I knew your company handled those calls well, too."
carol S.
niskayuna, new york
"Excellent service.He first tried to fix my leaky pipe the easiest and affordable way but we found out it didn't work. He therefore installed an entire shut off valve and it works just fine. Thanks."
roland R.
schenectady, new york
judy K.
malta, new york
"On time, went right to work, willing to order filter, seemed to be competent in his job"
micah G.
ballston spa, new york
adam N.
loudonville, new york
"technician made a mistake which led to the furnace being shut down after he left. Upon my notification, he came back quickly and fixed the problem. Customer service had wrong information about my furnace in the system."
michael L.
clifton park, new york
"The technician was great at the actual technician work, but I have some complaints about general customer service. However, when I called to schedule my service, the person on the phone (I believe her name was Alexis?) told me that there was currently a promotion to waive the $99 house visit fee. When the technician finished the visit and explained the charges, he only mentioned a $60 discount. When I questioned that and told him about what I was told on the phone about the $99 fee being waived, he told me that the person on the phone doesn't know what they are talking about, and that it's only a $60 discount. He explained further and I let him finish talking. I then again questioned the $60 discount vs $99 fee waiver, and he again told me that the person on the phone doesn't know what they're talking about. I felt this was unprofessional and a really poor example of customer service. Not only did he not honor what I was told on the phone, he disparaged a colleague in the process. Even if the person on the phone was mistaken, I should have been given the discount I was promised. I will be contacting management to receive the rest of my discount."
maura O.
loudonville, new york
"The technicians were excellent. However, our apt was form 6-8 pm. I called at 7:30, the operator said she reached out to the technician and said on their way. I called again at 9:30 and again, operator called the tech and said on their way. I received a call at 11:30 that they would be there shortly and at 12:00 arrived a full 4 hours later than " be there shortly"."
heather S.
green island, new york
"Sales person took his time to explain what he was doing and why, went over my options and kept in touch with me throughout the process to ensure I did not have any questions."
scott E.
amsterdam, new york
"Always ways to improve a company"
gary R.
clifton park, new york
"On time, very tidy and courteous."
alex E.
scotia, new york
"promt service when i needed emergency service due to no heat"
patrick C.
clifton park, new york
"EXCELLENT WORK"
andrew B.
latham, new york
"The 2 men that came were knowledgeable and the furnace tune up was done in a timely manner. They were also pleasant to deal with."
matt A.
charlton, new york
"Very knowledgeable and took time to explain things."
robert A.
gansevoort, new york
"Very knowledgeable and friendly service. Also was punctual."
john L.
scotia, new york
"Doug has serviced our furnace for many years and we always request that he be the service technician to come to the house. Doug is a unique individual who does an extremely thorough job. He also gives us a heads-up on any issues that may cause a problem in the future."
david G.
johnstown, new york
"Very efficient!"
michael W.
clifton park, new york
"Still getting an error message from the Lenox iComfort system indicating a high pressure switch failed to close. Not sure the technician really understood whether its an issue or not. So not sure I needed to pay $130 for something that may or may not be a problem. Have been happy with Roland J Down overall but this experience wasnt up to par with others."
diane L.
rensselaer, new york
michele F.
clifton park, new york
kevin B.
clifton park, new york
"They explained the services in detail and their results."
kevin H.
clifton park, new york
"Patrick did a great job. He was a pleasure to have in the house. He stayed until he had completed the job to his total satisfaction, and mine. A truly dedicated employee and an outstanding ambassador for RJ Down."
scott K.
malta, new york
"We contacted RJD at approximately 10:30 am on December 19, 2019 to request service on our furnace which had stopped working completely. At 11:06 AM, I received an email confirmation for an appointment on December 20th between 10am and 12 pm, with a technician to call 30 minutes prior. Then, at approximately 11:20 am on December 19th, I received a voicemail explaining that we had been overbooked, and that while you couldn't promise a 10-12 appointment, someone would be there on December 20th. I work the overnight shift in law enforcement. I got out of work at 8 am and proceeded to stay up, expecting my appointment to take place between 10 am and noon. At about 12:35, when we still hadn't heard anything, my wife contacted your office. At 1:08 PM, after still not hearing back, I called and spoke with Hailey, who explained that the people who schedule appointments "aren't supposed to provide times", because with emergency repairs, there is no way to approximate how long appointments before ours would take place, but she ensured us that someone would see us that day (still December 20th). She also explained that this has been an ongoing issue with the off site people who schedule appointments. At 3:02, I still hadn't been contacted, so I called again and spoke with Shirley, who again told me that no one should have given me a timeframe, and that someone would get to us when they could. I explained to Shirley that I'd been awake all night waiting for them, and that I'd gotten an email and a voicemail confirmation that someone would be with us on the 20th between 10-12. Shirley repeatedly talked over me and tried to tell me that someone would be with me that day, but that she couldn't provide an ETA. She also told me that the techs stay out "until their done", so I guess theoretically someone could have shown up at my door in the middle of the night. I asked to speak with someone above Shirley, and she began to argue with me, telling me that the service manager would "just tell [me] the same thing." I told Shirley that whether or not he told me the same thing, I wanted to speak with him, which is when she told me that he wasn't in the office and she didn't know when he would be. I insisted that the moment he returned, I would like a phone call. Approximately half an hour later, I got a call from Justin, the service manager, who again explained that we never should have been provided a time for our appointment. I explained to Justin that whether or not this SHOULD have happened, it did, and that it was not my responsibility to control communication coming from your company. If this is an ongoing issue, it's something RJD should be rectifying and not simply blaming a third party outfit for to a customer who has been waiting. In an attempt to make us feel better, Justin explained that he'd moved our appointment up with some other "contract customers" in the area and "moved [us] ahead of other people" - think about this. Your service manager essentially broke your customer base into two classes: The contract customers and everyone else. Justin explained that we could call someone else, and I told him that if we did that, we'd be starting over from scratch on the Friday before Christmas, and we'd never get anyone there. At about 6:45 we called another company. Just twenty minutes later, the tech called us back and stayed on the phone with me for ten minutes trying to troubleshoot. At about 7:30 pm on December 20th, nearly 33 hours after our initial call, a service technician showed up. He joked and chatted for several minutes, never apologizing for the delay, before getting to the job he was brought in to do. Fortunately, he was able to fix our furnace and my family was able to finally have heat again that didn't come from a space heater or our oven....He offered to do the repair for about $700, but offered to do it for 15% less if we enrolled in a service contract. It's Christmastime. I work in the public sector. I'm not rolling around in piles of $100 bills this time of year. OF COURSE I had to take the less expensive option and commit to a service contract with a company that mishandled our business at every possible step of the way, with the understanding that a sales rep would return after the holidays and try to sell us a whole new furnace. (An offer which is only good for 30 days.) Then, the following morning at 5:03 AM, I received ANOTHER email - this one confirming our appointment for between 6pm and 8pm the NIGHT BEFORE. Is this how RJD runs their organization? The irony is that we only called you because we figured that a company of your size couldn't possibly succeed if you weren't good, but you definitely proved that to be a myth. Not only was every interaction with your staff less pleasant and less professional than the last, we were treated like second class clients for not having a service contract. We were STILL charged alm"
amanda H.
albany, new york
"A little late. Couldn't fix my heat."
paul W.
clifton park, new york
"Tech was excellent in every way possible"
john R.
saratoga springs, new york
"knowledge"
karen S.
clifton park, new york
"Your rep was a pleasure to have. Pleasant and knowledgeable."
roberta M.
scotia, new york
anthony R.
niskayuna, new york
"Both technicians were extremely competent, knowledgeable, and effective in diagnosing and repairing the problem. Plus they provided indispensable additional HVAC tips that I found very useful."
nichol F.
troy, new york
"Brian did a splendid job, while being both diligent and pleasant. He had to park a long distance from my door, yet never complained, and put shoe covers on each time he came back in with parts or equipment. Several unusual things to fix. He explained everything well. Comfortable, efficient service."
kim ron davies D.
schenectady, new york
"Because after he left my Humidifier was still not working. Appointment was scheduled to replace valve and they service tech failed to come at the arranged time so was forced to reschedule again"
kevin H.
clifton park, new york
alan K.
mechanicville, new york
"Very professional and explained things he was doing."
harry L.
latham, new york
"Work done quickly and problem solved"
george P.
schenectady, new york
"The tech knew what is to be done"
nan S.
berne, new york
"Would have been a perfect 10 but it didn't get quite fixed the first time and they had to come back. But otherwise excellent."
john N.
mechanicville, new york
paula O.
glenville, new york
daniel P.
troy, new york
"Professionalism"
brad F.
delanson, new york
"The tech was courteous & did a very Thorough job cleaning our oil furnace and hot water heater."
sheelah L.
niskayuna, new york
sharon T.
latham, new york
"he was polite, and gave me info."
kelly F.
ballston lake, new york
russ N.
schenectady, new york
"They were great."
james V.
troy, new york
"Cancellations"
thomas K.
loudonville, new york
"Technician was timely, polite and efficient."
john N.
ballston lake, new york
lindsay S.
schenectady, new york
"Justin and the Rusty were awesome! They were prompt, courteous, and very informative. They worked efficiently and now we have heat- lol! We always have excellent service from RJD."
richard S.
schenectady, new york
"They were here early and did a thorough job"
tony L.
saratoga, new york
"He is very thorough"
pat A.
niskayuna, new york
nicole B.
waterford, new york
"Steve checked all system functions and confirmed all was well. Replaced filter and removed, something that I should have done. Has good customer relations."
david B.
scotia, new york
"Knowledgeable, friendly and courteous"
barbara L.
schenectady, new york
"Grant was very thorough and took time to teach me how to be proactive in caring for our heating system."
bob W.
schenectady, new york
james B.
scotia, new york
marg C.
latham, new york
martin C.
saratoga springs, new york
"Patrick: Very professional."
carol M.
scotia, new york
"he seemed to know what he was doing"
gay D.
scotia, new york
"New staff and very capable and polite"
linda F.
ballston lake, new york
"Matt explained what he was doing thoroughly while performing inspection"
katie P.
latham, new york
"Nothing w as wrong just a clean and tune up"
amanda H.
albany, new york
"Very thorough and polite"
holger L.
schenectady, new york
"Rick was profesional in what he was doing and accomplished the task with minimal delay."
melody E.
west coxsackie, new york
"Rusty and Rey were wonderful. They laid down tarps to protect the carpet and were very considerate and finished the installation quickly."
mark P.
scotia, new york
"Awful, just absolutely awful!! It cost me $257 and not get the problem repaired. Was told I needed to call someone else! Pathetic! Not sure this person was even a plumber! Will never us you again."
edith C.
scotia, new york
joyce F.
malta, new york
"Rick was very courteous and professional. The work looks great and was done quickly."
rita G.
saratoga, new york
"Doug was fantastic...great guy...good insight..wonderful recommendations..."
debby L.
palatine bridge, new york
randy F.
clifton park, new york
"Shawn took the time to answer my questions and to check out some concerns."
joe H.
clifton park, new york
"Your company charged $100 just to give me a quote on a new water heater. No service was done, no work was done. Huge rip off just to get a quote."
alfred B.
mechanicville, new york
"Did a very thorough of fixing a problem with my furnace that other RD techs have been unable to diagnose and repair over the past 3 years."
john B.
ballston spa, new york
"Both the trainee and the trainer were friendly, courteous, and business-like in their visit and attention to my furnace. However, there seems to be a new policy being practiced by the Roland J Down company: My neighbor was very upset after a RJD visit in October, when she was told that her furnace would probably not last 8 - 12 years. I was told that my water heater (8 years old) would probably not last much longer"
bob H.
loudonville, new york
margaret C.
cohoes, new york
"service person did not seem to know what exactly was wrong with radiator - had ton call senior tech for advice - after my husband replaced bleeder on radiator, it was working fine the next morning and we did not need senior tech"
andrea H.
troy, new york
wesley B.
albany, new york
"Polite,knowledgeable, showed us about the products friendly, hard working and neat in their work."
angela C.
clifton park, new york
sharon Y.
latham, new york
"Professional; knowledgeable"
glenn C.
troy, new york
"Seemed to take a long time to complete the service."
lynne R.
albany, new york
eduardo P.
scotia, new york
barbara V.
schenectady, new york
"Very pleasant technician who explained what he had done."
david O.
ravena, new york
"Happy with the service tech."
robert L.
ballston spa, new york
michael F.
schenectady, new york
"Issue was resolved but its a odd that this was necessary only a couple weeks after I had my furnace serviced and the part that needed to be replaced was physically handled by the technician during the previous service appointment"
thomas S.
schenectady, new york
"Technician seemed very proficient and was very polite & personable"
fred P.
albany, new york
andrew S.
glenville, new york
"rj downs canceled first appointment. received service from first call to actual service took about 6 weeks."
dennis H.
saratoga springs, new york
"Service expert was friendly, courteous and informative."
elvira D.
ballston spa, new york
joyce l/l L.
albany, new york
paul C.
loudonville, new york
"Experienced technician was a key factort."
jack M.
east greenbush, new york
"The service technician did a great maintenance job on the furnace. I was very happy with the service."
daniel D.
scotia, new york
"Completely inaccurate diagnosis Charged for part I did not need, called back to discuss and received no call back from management"
irene P.
ballston lake, new york
"Kyle and his assistant arrived and diagnosed the problem quickly. They cleared the obstructed drain tubing and replaced the condensate pump. They gave me instructions to continue cleaning out line with vinegar. THEY SHOULD HAVE REPLACED TUBING!. My annual cleaning should have included cleaning of the line. At NO time in previously contract visits was vinegar preventative maintenance discussed. If it had been the emergency visit would not have been necessary. The line would have been clear, the pump(replaced by you only months before) would not have failed due to increased back pressure,and we wouldn't have had flooding. AND, I wouldn't have missed my granddaughter's concert! You should REFUND the modest charge you made for this visit."
marjorie B.
troy, new york
"Cost of service. Appointment window 2p to 4p. Technician had problems at previous service and did not arrive until after 6pm. No one called to explain that there would be a delay."
benjamin J.
clifton park, new york
"The job never should have been needed, and it was not done right resulting in more water damage. Robert was difficult to work with, and refused to let me remove a cupboard over the john."
carol L.
albany, new york
"Came when expected and provided service quickly"
azra H.
loudonville, new york
"Paul was professional and seemed to know what he was doing."
pete S.
saratoga springs, new york
"Very satisfied with technician but getting a appointment is a disaster. Couldn't get appointment until Dec 4th then they called and cancelled that one for later date. Deciding on whether to continue having you service my furnace and a/c"
jean D.
saratoga springs, new york
"Prompt professional service"
john B.
schenectady, new york
carolyn J.
clifton park, new york
"I was so happy with the entire experience. The customer service person on the phone was friendly and helpful and said they'd look to squeeze me in in the morning. They were able to come mid morning and arrived 5-10 min after they called me to say someone was available. Patrick fixed my issue as well as proactively addressing a disconnected wire in my Nest and helping me identify a damper that was partially closed. Now my bathroom is warm again! When I told Patrick that I had a tuneup scheduled for next week he said he could do it right now for me. He took care of cleaning and inspecting the furnace in very little time and saved me from having to take another day off for the second service call. I couldn't be happier. The whole house is so much cozier!"
richard F.
mechanicville, new york
"Tech. Gave full explanation of what he did plus gave me some tips on when to service."
raymond tassell T.
fort edward, new york
lionel P.
queensbury, new york
"Friendly knowledgeable technician. Fast but thorough."
dan P.
ballston spa, new york
"Didn't have the part with him. Wasn't sure if it had to be ordered or when it would get fixed. Luckily he was here the next day to fix it."
walter B.
saratoga springs, new york
robert P.
schenectady, new york
"Answered all questions. Offered good advice. Seemed sincere."
bill M.
latham, new york
"quick service"
mike K.
clifton park, new york
"very polite and knowledgable"
robert W.
canajoharie, new york
"Service was though and timely. He explained all that was done and why. Covered possible future problems due to water in the basement and what could be done. S"
imdad I.
schenectady, new york
"He was excellent."
laurie B.
scotia, new york
"Courteous and professional"
eunice W.
schenectady, new york
"Very professional and thorough."
john J.
cohoes, new york
faith K.
amsterdam, new york
"The tech was very pleasant and polite. He even put booties on his feet upon entering the house after walking in from the wet pavement. He was very thorough in his work and was finished with his tuneup in no time."
margaret marsh M.
saratoga springs, new york
marcia R.
clifton park, new york
anne R.
clifton park, new york
roberta D.
amsterdam, new york
"Quick. Showed up on time. Friendly."
donna V.
schenectady, new york
ellen L.
schenectady, new york
"The technician was very professional, thorough and informative."
tim L.
castleton, new york
"John was on-time, called ahead, was wicked courteous and efficient !!! And was fine with my 120# Lab !!!"
john S.
sarotoga springs, new york
"I only spoke to him on the phone .I am the property manager for John h Schmitt Patrick A Agostino,/ property mgr. 518 -424-5490 He was very accommodating . How ever I was puzzled about payment ? In the past when Terry your sales person was there they would bill us . I had to give him credit card last night for work?"
david B.
schenectady, new york
"Everyone was very courteous and knowledgeable about the product."
homer L.
lake george, new york
"Did his job!"
barbra W.
schenectady, new york
"Simple parts relacment service call. They did tthe work and left."
edward B.
saratoga springs, new york
"He knew alot about my old furnace."
jean E.
east berne , new york
"Guys were informative, friendly, efficient and thorough"
richard L.
galway, new york
"doug was very knowledgeable and eficient"
robert B.
pattersonville, new york
"Prompt, professional and very thorough."
paul P.
troy, new york
"I felt he did a very thorough job."
joseph C.
greenfield center, new york
"Doug gets a 10, but your back office let him down..... twice. I distinctly heard Brian tell someone to make sure Doug had a tub of sealant to use on the opening from my old humidifier. But they didn't relay the message to Doug. Then, when he came back this second time at my request, they mistakenly told him there was a water leak from his initial installation, which there isn't. So once again they didn't give him the sealant. but he improvised, using aluminum tape. Problem solved, thanks to Doug. but your back office needs to greatly improve its communication."
wanda Z.
schenectady, new york
"Ethan and Bryan were efficient, kind, and knowledgeable about the equipment they installed for me."
mary Y.
middle grove, new york
"On time and professional"
ashish M.
glenville, new york
elizabeth H.
ballston lake, new york
"Very astute and saw problem immediately, knowledgeable, polite."
tom/gail L.
schenectady, new york
"On time, completed work, briefed me after completion"
stephanie S.
troy, new york
"Very friendly people. Knowledgable and professional yet friendly and personal. We felt at ease by all 3 gentlemen and were happy to have them helping us."
robyn F.
schenectady, new york
"VERY PROFESSIONAL"
ruthann B.
latham, new york
"Clint is always thorough with his work. He is personable, respectful - he is the best. You are a gem there...keep him."
marylouise T.
loudonville, new york
"Came one day early!"
jeff S.
ballston spa, new york
"On a challenging heating day we had a service call within the day. Kyles professional approach exceeded our expectations. He had a very long day but persevered in fixing our problem. The furnace worked flawlessly. Thanks"
janice B.
ballston spa, new york
"The tech arrived soon after I called and the problem was fixed"
sara E.
latham, new york
kathleen L.
clifton park, new york
"good response time"
darby P.
albany, new york
bernice T.
clifton park, new york
john S.
albany, new york
bruce C.
ballston spa, new york
"Douglas was very professional and friendly. He explained everything thoroughly."
robert L.
ballston spa, new york
robert L.
saratoga springs, new york
tony C.
ballston spa, new york
chris P.
scotia, new york
"Matthew does a very thorough check and maintenance of our furnace."
ron L.
clifton park, new york
"polite, thorough"
eileen C.
saratoga springs, new york
sheila K.
albany, new york
"Thorough"
melanie L.
schenectady, new york
"Great technicians!!!"
robert S.
saratoga springs, new york
fred W.
ballston spa, new york
"Just telling the truth like it happened. Great Service!"
slawomil R.
ballston spa, new york
"Came on time. provided good recommendations."
mark B.
saratoga springs, new york