Roland J. Down Service Experts Reviews

"The technicians were very professional, worked quickly, respectful and did a great job!"

"The gentleman was professional, he answered all my questions and fixed the problems."

"Very kind and professional"

"Very polite and fixed the problem"

"Adam was professional, knowledgeable and very helpful. He did a great job."

"Jeff was great provided very knowledgeable information and recommendation for our issue!"

"courteous and professional on initial phone call - received service in a timely manner - very polite and knowledgeable technician"

"He called prior to window of service, said he would be here in half hour, arrived in 20 minutes....the way service should be, informed and on time"

"Dave was very knowledgeable and explained everything well and what we need replaced"

"Professional and fast"

"prompt, polite, knows his job"

"Prompt and professsional, both did an awesome job. Working to find out a way to eliminate the air in my water."

"Richard has done a lot of fixing for us and he is great at his work , very helpful , reliable overall great plumber !!"

"The tech was pleasant and efficient. I had some questions that he answered to my satisfaction."

"friendly - honest - directed me in the correct filter for purifier."

"Very professional"

"Kevin was thorough"

"Always satisfied"

"Prompt and Professional addressed problems correctly"

"Very professional and curtious"

"The tech that came to the house is the same tech that I had for my furnace this past October. He is very nice and informational."

"Brandon arrived on time gave me needed information, answered my questions and was very pleasant"

"The Serviceman was prompt, personable, professional, knowledgeable, and informative. Thank you for your service of my systems. I always feel that your staff is very fair and honest."

"I am sure the tech Irish did a good job. I dont think its right that I had to supply him White Vinegar, which he used all up."

"On time. Expert installation."

"Technician was prompt and called ahead to say when he would be arriving."

"On time, efficient, prepared, verbal assessment to me when he was done."

"I have been a customer since 1982. The service provided has been great."

"Joseph B and Clint were both knowledgeable, professional, and courteous. And they're both such nice, friendly guys. You are lucky to have them as employees."

"Pleasant reception on phone pertaining to initial phone call to schedule appointment. Listened and responded well. Thomas Quinones, technician on-site was very pleasant, focused and answered my questions. Thomas and I both addressed a concern at the end with the outdoor AC Unit. It was the power shut-off switch not operating properly. We were successful in correcting the issue. Appreciated Thomas and happily provided a monetary gratuity."

"I never give a 10. Techs are usually good, wear booties in my home and explain well."

"Did a great job."

"Prompt, courteous, knows what hes doing"

"I was thrilled and the promptness in responding to my call."

"Richard was thoughtful, quick, explained everything clearly, and got the job done."

"All units serviced and cleaned. Service tech was thorough and friendly."

"The technicians were prompt and answered my questions."

"Technician Myles did a great job. However, one of your CSRs screwed up a chance to move my appt time up several hours (never updated the change in your system)."

"Very pleased with getting problem resolved on a Sunday night, especially on a holiday weekend, in a timely manner. Service person was excellent (sorry I didn't get his name)"

"People like James G. ensure me that Im getting the best service possible."

"Friendly. Explained what was wrong and what was done to fix it."

"no"

"Responsive to the call and urgency of the need. Quick and courteous service."

"They explained what they did and what to be aware of going forward."

"friendly rep, explained all he was doing"

"Dan and Logan were probably the most thorough technicians that have ever serviced my equipment. I was very pleased with their work."

"Friendly, professional service."

"Richard figured out rather quickly why I had no water. I was very impressed."

"Showed up on a Saturday under 24 hours, not even an emergency"

"Knowledgeable,personable,explained everything he was doing. A pleasure to meet and an excellent representative for Roland J. Down."

"Richard provided excellent service. He is courteous and efficient. He thoroughly explains the problem and the solution and provides useful tips on how to properly maintain our plumbing system. This is his 2nd visit to our house since we have been RJD customers and we are extremely satisfied! The woman that booked the appointment for us was extremely friendly and helpful as well!"

"The technician arrived within the promised time. He was efficient and friendly."

"Vince did the annual maintenance and also addressed an issue I had with the system. Very satisfied on both."

"Techs were great. Knowledgeable, friendly, hard working. I feel like they did a good job"

"Very Professional"

"Nick was helpful with suggestions."

"Christopher Leigh did a thorough job and answered all my questions. Very impressed."

"Good service, friendly tech,"

"Came on time, professionally friendly, and did the job."

"James G was great. Explained everything. Told me his findings. Was very polite. I hope I can have the same technician for my September service"

"GREAT JOB"

"The service was great"

"Easy to schedule service; kept me updated on arrival time of technician on day of service; technician (James) was excellent - efficient, respectful, personable"

"Very attentive and communicative. Knew the drill."

"The technician was very polite and explained clearly what he did."

"technician pleasant and thorough."

"Mike and the other guy were super nice and friendly and helpful"

"He explained everything he was doing and why he was doing it."

"The plumber Richard was knowledgeable and very professional and explained everything and was wonderful. Very pleased and will definitely use Roland J Down again. All our problems were resolved could not be happier thank you Dave B"

"Very professional and knowledgeable"

"The techs are always knowledgeable and courteous! The office staff is pleasant and helpful."

"To the point"

"The technician was friendly and thorough. He explained everything that he did."

"He went and got the right filters. He was friendly and knowledgeable."

"Technician on time and very thorough."

"Chris was very professional in his job, explained each item he tried to determine why I couldn't get furnace running. He literally took me step-by-step."

"The Tech was knowledgable, however could not figure out why the pressure switch that was rated for my furnace wouldn't work. He had to use a different rated switch. The fee charged for the work was much higher than anticipated. I had diagnosed the problem and researched price of new pressure switch prior to calling so I had a ballpark range of what it would cost for work performed."

"Polite, knowledgeable and neat"

"Tech was here on time and explained everything he did."

"The techs always show up when expected. They do through inspections and maintenance. They safe always pleasant and courteous."

"The technician performing the service, Nicholas Flanagan, was timely, friendly, courteous, and very efficient."

"Excellent service"

"Great tech; arrived on time, explained what needed to be done, was meticulous and respectful of our property. Great communicator! Thorough and neat."

"Tech did a good job and was nice"

"Mark was early, pleasant and courteous."

"Very respectful. Told me what he was going to service The air conditioner was still in good condition and couldn't find any problems"

"Efficient, fast, prompt service. Friendly helpful technicians."

"fast response and very professional"

"S"

"Christopher was excellent! He was polite and friendly! He preform the service fast and efficiently."

"Came right away and did a wonderful job"

"Guys were great, friendly, professional, hard working. Clean up was not very good but I get it. A very long day for these two guys"

"Great service technician"

"As always, the technician was on time, personable and obviously capable."

"Adam was great very friendly. and did a great job"

"Excellent service!"

"Mark did a great job! He spent a lot of time looking into my problems I was having. He installed a new kitchen sink handle and it works perfectly!"

"techniciaon was efficient and personable"

"good technician"

"The tech was great! i wanted to fill out a survey for him but the link did not open. Can you send that survey to me?"

"Excellent service"

"excellent service"

"Was told it would be a 4 hour job but took over 10 hours. He left a mess for me to clean up. Didnt put the piping where we discussed so it looks horrible. He didnt label the hot or cold value."

"EXAMINED FOR LEAKING GAS -PROFESSIONAL, COMPLETE, KNOWLEDEGABLE, AND THEY EXPLAINED WHAT THEY DID AND FOUND NO LEAK"

"On time, responsive, thorough"

"This was supposed to be a general plumbing inspection but was obviously just intended to generate new business for Roland J Down. The inspector just ran faucets, flushed toilets and suggested services. There are a couple of issues that I am aware of and he was able to provide price quotes for those, which was helpful and which I will be following up on, but if it were not for that, this "inspection" would not have been of much use. I will certainly continue to be a customer as Roland J Down has in the past always provided excellent service, but this "inspection" was a letdown."

"Salesman tried to sell my wife new units that were unnecessary and lied to her about the issues we were having"

"Very personable as well as knowledgeable"

"Miles the tech was great. On time, friendly, did a thorough job with my a/c service. Your customer service staff, however, mishandled an offer to move the appointment up a few hours (the change was not updated in your system by the rep, Donna I believe)."

"I have had nothing but great success with your plumbing division! They are all consummate professionals and take the time to explain everything to me in layman terms."

"Courteous and efficient"

"Fast and speedy response and repair"

"Technician was extremely polite and seemed most knowledgeable"

"Answered our questions, very helpful and thorough."

"He told.me his name and what services.he was doing Very respectful!!"

"Nick was very helpful and knowledgeable about our heating, AC in hot water tank."

"Because the Tech was very polite and knowledgeable and explained the details of what he had to do to fix the problem so that I would know what to do if it happened again."

"Technician very efficiant, polite. Informed us we would need to change filters and he would include filter size/number on email copy of service report/statement. We have not received filter info yet or copy of work performed."

"It was easy to make an appointment, the service technician arrived within the window, and the technician was friendly, professional and careful of the house."

"Original service rep didnt show. Very disappointing. The rescheduled service rep was very good."

"Kevyn was friendly and did a thorough, professional job in a timely fashion.."

"They knew what they were doing."

"on time as scheduled , explained everything, it has been great to have Rj down for over 30 years"

"Timely arrival, efficient and personable."

"The technician (Stev?) made minimal effort to explain anything. He was there for a plumbing leak. Took direct 2nd request on our part to get him to walk into the furnace room with us to show us which valves turned off water, etc. (He wanted us to go in, find valves, while he texted in yard). One scheduler was excellent - the one who responded to me online text and sent technician out. The one who I had called right after filling out online text said nobody available til next week."

"Nicholas was VERY thorough and meticulous, the kind of employee that is a true asset to your company."

"Service was friendly and pleasant"

"ALWAYS GREAT CUSTOMER SERVICE"

"The young man did an exceptional job. He checked to insure that the thermostat was correct based on the air temp coming thru the vents. No one has ever don that before."

"He did an excellent job, finding the problem quickly and attending to it. Great attitude as well"

"Joshua was very helpful and friendly"

"You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."

"You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."

"Knowledgeable and thorough technician"

"The technician was very knowledgeable. He was pleasant and respectful. He informed me about the service, cleaned up after himself, etc."

"Agent showed up on time. He was polite and worked quickly."

"the service was very good . the technician was very professional a lot of experience."

"Very Professional, pleasant,"

"We are always happy with the service we received from your company. All of the folks who stop by are very helpful and do their work quickly and professionally."

"The technician, James, was thorough, knowledgable, and polite. Perfect service."

"Tom repaired a difficulty with our furnace that proved to be more troublesome than first anticipated"

"Very professional service in assessing my AC and preparing for the coming summer season."

"Very professional, experienced and informative."

"They were thorough and professional"

"Consultant was knowledgeable, personable, and determined."

"Vinny/Tech was excellent and the service overall is outstanding."

"Great tech very thorough"

"Technician arrived on time and did a thorough work-up on my A/C system."

"Very professional and through. Arrived on time."

"very satisfied with RJDowns. this survey covers all four emails you sent me. Thank you."

"Very thorough service and friendly technician."

"Kavyn K. the service tech that came out was very polite and was very knowledgeable in his ability to perform the air-condition ing check and services our air filter."

"i like it when the tech knows what he is doing"

"On time professional service"

"Myles Townsend. the serviceman. was prompt, extremely efficient, knowledgeable, and very willing to answer questions. Although he is relatively new to Roland J. Down, he is a keeper. I will be requesting him for next year's servicing."

"Myles was late for our appointment and called to apologize and let us know that he was on his way. Once he arrived he did a wonderful job cleaning our outside unit. I don't remember anyone else doing that."

"timely response, quick repairs"

"Customer service is great. Service is quick and reliable"

"no comment"

"Efficient, worked in the time allotment, friendly, answered all concerns."

"James did the work very professionally and competently. His people skills are great: on time, courteous, thorough. Remembered a prior problem (NOT of his making) and took the time to check it out. James is a keeper!!!!!"

"Our service rep was knowledgeable and very conscientious about doing a thorough job"

"Polite and knowledgeable"

"The technician was polite, informative & did a complete cleaning on our ac."

"In time. Informative. Honest."

"Tremendous service"

"Excellent service"

"Your technicians have tried hard and repeatedly to fix problems with our Lennox system. However, this Lennox thermostat, which we rely on when we are away for the winter season is too delicate and also too complex. We have a Nest thermostat in our other home what has had zero issues over 8 years. Your Lennox computer thermostat gets messed up with power outages repeatedly at least once a year and even though it was replaced last year. It is a bad product."

"Technician was competent, knowledgeable, & respectful of my property."

"Member knowledgeable, on time. Made proper checks and discussed various questions I had."

"Technician spent extra time to explain how the system worked and what he was testing"

"Josh did a very thorough check of ac system."

"very nice and caring person"

"Zack m was great."

"Excellent prompt courteous service"

"Joe was a very knowledgeable young man and very pleasant. You should be proud of him."

"Brandon did a great job with my annual air conditioner check. He was very friendly and explained everything to me. He gave me advice on things to do to extend the life of my equipment. H e answered my questions very well. I feel safe with him as a technician and having your company to help me."

"Technician was on time, very polite, and tended to his purpose without delay. He seemed very efficient and knowledgeable."

"Reminders sent for appt. date and time. Technician arrived on time, completed the maintenance check promptly, explained his findings and answered all our questions."

"Tech was on time, introduced himself, had service completed in no time"

"Brandon was extremely welcoming, knowledgeable, friendly, helpful, and thorough. He takes his job seriously and is concerned about the customer."

"The technician was very professional and courteous."

"Technician very efficient, professional and competent answered fully all my question"

"Professionalism"

"The tech was very informative"

"I was a maintenance plus member"

"Courteous, accurate, & efficient."

"Knowledgeable Knowledgeable, and eager to do the job required."

"HE WAS A GENTLEMAN AND WE TALKED A LOT , AND BOY DOES HE KNOW HIS STUFF WOW."

"Enrique was very informative and considerate"

"Technician was friendly, courteous and very efficient!"

"Tech was very good."

"The tech got here at the prescribed time and was very nice."

"Thomas was very efficient and professional"

"Taking too many visits to solve problem"

"excellent technicians and friendly support staff"

"Had wrong part; failed to get correct part; work not done"

"The problem was solved"

"very friendly and knowledgeable tech"

"This was the 3rd visit in less than a week but your knowledgeable tech finally steered me in the right direction. I learned some very useful information about the fuse situation with my system."

"Professional, friendly ,knowledgeable."

"Fast, friendly, service."

"Roland J. Down is so reliable and there workforce very thorough and pleasant. Kevin was very informative and helpful!"

"Service was prompt and service man was friendly and complete"

"technician was respectful of home and thorough"

"8"

"Excellent service spontaneous emergency."

"Service is efficient, timely, and procedures are explained clearly."

"service is great"

"Your technician was very thorough and went above and beyond in cleaning my outdoor A/C unit."

"Efficient service as promised."

"It took several visits before the problem was resolved (hopefully)."

"The guys were great"

"The guys were great"

"Jack and Dan were very professional and courteous. Explained the work to be done in detail prior to starting. Work area was kept very neat. The completed job looked very professional."

"Professional experience with Jack and Ernie. They were mindful of our home and surrounding. A pleasure."

"pleasant people working, professional."

"Excellent Customer Relations"

"Technician showed up within an hour of my call and both addressed my problem but also provided info on how to prevent in the future. Excellent experience with the tech."

"Knowledgeable technician, Friendly and timely"

"Service was excellent. He took his time and provided information concerning my AC."

"Service was excellent. He took his time and provided information concerning my AC."

"Josh was great and very thorough. However, I was scheduled for 12-2pm and Josh did not arrive until after 2:30. This happens repeatedly so it is clearly not the technicians fault but the fault of the scheduling team. They have the technicians driving all over the place."

"Guys were very friendly and knowledgeable. Told me all about what they were doing and about my system."

"Toilet flanges were installed 1-1.5 inches to low and cost me more $ to have my contractors redo them so the toilets would seat properly once the flooring was installed."

"Your company and staff are amazing."

"Maintenance man was respectful, polite, knowledgeable"

"Tanner, the service tech, very knowledgeable, professional and friendly."

"Technician was efficient, knowledgeable, friendly, explained things well."

"He was efficient, knowledgeable, friendly, explained things well."

"nothing stopped him from doing his work"

"Only thing that could have been better is if they brought a leaf blower to clean debris from bottom of outdoor air conditioner- I have no hose bib outside."

"Tech was friendly, polite and explained suggested repairs so I could understand parts needed."

"Rep arrived on time. Very informative and clear explanations to my questions"

"Excellent service technician was very thorough"

"Miles was very friendly and knowledagble."

"I am always very satisfied with the technicians that come to my home their always very curtious and explain everything that their doing and any problems they find and solutions"

"very good service, but their is always room for improvement"

"Good communication on tech arrival time. Easy to make the service appointment."

"Would have been a 10 but due to no fault of his own, technician was very late."

"Technician was on time and pleasant to deal with. He asked at the end if I had any questions or conderns."

"The three technicians who were here installing my new combi-boiler were awesome. Very friendly and helpful."

"Steven was knowledgeable and explained what he was doing to me. Informed and pleasant!"