Roland J. Down Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 18,179 Reviews
ken H.
rensselaer , new york
"Great service. Very professional."
carrie K.
scotia, new york
"Where do I start? Cheri and Mohammed showed up. Introductions were fine but I was unsure what Cheris role was while there. She accompanied him to the furnace and proceeded to text and check Facebook while he took the required measurements. She recorded things he said to her and then went back to FB and the like. Also, she proceeded to bad mouth other employees while I was in the room. So unprofessional. The furnace was turned off using the emergency switch. When turned back on, it never restarted. I suggested a fuse had blown multiple times and it wasnt until another half hour that the technician made a call to someone else who prompted him to look at the switch which had a one time fuse. He had to go to Lowes for a replacement. Luckily everything was put back together properly but the situation seemed avoidable. While the technician was doing the troubleshooting, Cheri offered to quote me some prices on new units and then stood in my yard blabbering on about real estate and other neighborhoods that were so nice (you would never see a tree like thatwhile pointing at my neighbors tree) and pulling up real estate listings on her phone to show to me. At some point I finally left her in the front yard talking to herself and closed the door. I am guessing she is a sales person?!? But I can tell you from this experience, that even though I am in the market to replace my 30 year old furnace and 23 year old AC, I will not be doing it through you for fear that she would receive some commission from the sale. Thank god she didnt return with Mohammed when he came back with the new switch! Finally, despite wearing a work uniform of long pants and a shirt, the technician was too scared to walk behind the bushes that had small prickers on it to turn on the water. :( Somehow I managed in my work dress."
wayne S.
schenectady, new york
"Courteous, proficient, found and corrected an issue with no need to involve me."
scott F.
schenectady, new york
"good guy, on time, accurate on problem, but quote was way too high."
ron W.
schenectady, new york
"Work was done very well and the crew was very friendly and detail to work was great."
amy W.
wilton, new york
richard S.
fort plain, new york
"courteous professional service on time"
lane E.
ballston spa, new york
roy C.
ballston lake, new york
arlene T.
schenectady, new york
"Very polite, prompt, and service excellent. Technician Jacob"
julia E.
troy, new york
"Polite, knowledgeable technician, as always."
donald S.
clifton park, new york
"Fast, knowledgeble service. Very polite and competent . Also person who took my call. I am very pleased."
graig F.
selkirk, new york
"Technician spent time explaining issue, came back later himself to resolve."
robyn R.
gloversville, new york
"Very thorough"
richard M.
clifton park, new york
"Arrived timely and was professional"
susan C.
burnt hills, new york
"Derek listened to me & quickly found and corrected the problem."
tarpinian B.
guilderland, new york
"He knew what he was doing and explained it to me so I could understand the problem. I may purchase a new furnace and A/C unit but it depends on your pricing. If I purchase these units from another company then I would use their person."
fay R.
loudonville, new york
michael S.
niskayuna, new york
helen C.
niskayuna, new york
alex B.
niskayuna, new york
"Excellent proactive and timely service"
kathleen M.
schenectady, new york
"On time, professional and friendly technician."
george O.
saratoga springs, new york
paul/kathy S.
queensbury, new york
robert M.
waterford, new york
"quiet and just did their job"
charles A.
albany, new york
"Very nice man. Hes been here before to service my equipment. Pleasant, profess and knowledgeable."
robert P.
rensselaer, new york
"Diego does a good thorough job. The only concern I had with him is he has not been vaccinated for covid19. He did wear his mask."
vicki P.
clifton park, new york
"Justin, James, and Dave arrived as expected and went right to work. They provided a thorough checklist. They were pleasant and polite."
larry M.
greenwich, new york
"Derek and his partner were very polite & efficient."
richard F.
ballston spa, new york
anthony B.
clifton park, new york
"Friendly and professional"
george H.
delmar, new york
lola V.
scotia, new york
"Mike was very thorough, polite and new what he was doing."
harry C.
niskayuna, new york
steve G.
schenectady, new york
"GCEREAT SERVICE"
john M.
clifton park, new york
jason T.
south glens falls, new york
maureen C.
clifton park, new york
"Connor was very good. On time and knew his stuff. Personable."
georgia L.
slingerlands, new york
"Mike, Ethan and Kyle were very polite and did an excellent job."
robert H.
cobleskill, new york
"Never been disappointed"
l. lloyd S.
albany, new york
"Fast and efficient"
abigail S.
schenectady, new york
"They worked efficiently and well, and they were just nice to have around."
michael C.
albany, new york
"Service was completed in a timely manner. Technician was friendly and professional. Answered all my questions."
jim/barb S.
gloversville, new york
"The technician did a thorough job on my annual inspection. He did a better job than any past technicians."
marianne P.
clifton park, new york
david V.
scotia, new york
"Mohamed was very knowledgeable and did a very thorough job of checking and cleaning our unit."
mark W.
schenectady, new york
david M.
scotia, new york
janice K.
rensselaer, new york
gloria P.
schenectady, new york
"Eric was on time. Very friendly and knowledgeable."
arleen L.
clifton park, new york
steven R.
glenmont, new york
"Sean, Brian were both professional and gentlemen."
tom/gail L.
schenectady, new york
"Tech was on time, completed all work in a timely manner, and talked me through what he ws doing and seeing."
linda L.
saratoga springs, new york
robert A.
clifton park, new york
kathy B.
ballston lake, new york
william C.
saratoga springs, new york
"Professional and good work ethics"
john S.
scotia, new york
"Friendly, knowledgeable tech. Answered my questions."
ed B.
schenectady, new york
"The technician explained in detail about the appliances he worked on and got me up to date on newer products and money saving tip"
shenendehowa M.
clifton park, new york
sam S.
clifton park, new york
"Shawn was very knowledgeable and did a good job. We have had terrible service in years past. Please assign him to our home in the future."
laurie R.
delmar, new york
"Arrived on time, professional, explained everything, efficient, courteous, friendly,"
danielle S.
halfmoon, new york
"Fast, clean and thorough"
marie ann A.
clifton park, new york
"Michael was excellent. Friendly, knowledgeable and respectful."
lynne K.
amsterdam, new york
"Easy to call and make appointment. Technicians arrived as scheduled. Explained derives and prices before beginning work. Explained problems and what entailed to repair. Fast service. Courteous and competent technicians."
william S.
ballston lake, new york
gregory B.
niskayuna, new york
richard L.
galway, new york
"eli was very knowledable and effecient"
anne C.
albany, new york
"Service men wore masks and were very professional. They found the problem right away and fixed it . They answered my questions."
julie P.
rensselaer, new york
virginia O.
troy, new york
"he did the requiredn work and gave reasons for the work"
david T.
rensselaer, new york
"Quick, very professional but a bit pricey , I do keep getting calls to schedule a summer AC check, that is already scheduled"
david P.
east greenbush, new york
terry E.
cohoes, new york
"Scammers Bate and switch."
byoung P.
niskayuna, new york
william W.
glenmont, new york
"Darnell was on time, professional, friendly and worked efficiently. He alerted me to an issue with my thermostat and helped me resolve it."
rick B.
fort johnson, new york
"The service visit was much quicker than expected. The last time the unit was serviced it took much longer. Was my system serviced correctly?"
patricia C.
albany, new york
"They were present, efficient, and informed me about everything they did."
marco M.
schenectady, new york
sean M.
west sand lake, new york
"The tech was sent to repair/maintain our air conditioner. We dont have an AC other than a window unit. The tech was on time, courteous. Cant speak to his workmanship. Your customer service rep must have erred in making this service appointment."
carol S.
latham, new york
"Sean did a full inspection and was very neat and left the area around the furnace clean and answered all of my question"
cynthia P.
schenectady, new york
"The Tech was very knowledgeable and friendly"
lee F.
broadalbin, new york
"Very thorough"
frank G.
scotia, new york
gerald K.
slingerlands, new york
gail S.
menands, new york
robert J.
clifton park, new york
"didn't have answers to questions"
hfm prevention council C.
amsterdam, new york
donna D.
troy, new york
"Justin is very thorough. Take great care to do an awesome job"
pamela S.
menands, new york
fred M.
malta, new york
"Very courteous, professional, explained a lot and identified a problem that I would have never seen - and, of course, they fixed it the problem!"
margaret D.
selkirk, new york
james B.
sprakers, new york
"The service tech was great. I would have given a 10 but the price per hour for the call was huge. He had the job done in 15 minutes"
sally R.
latham, new york
"They were polite and efficient and explained what they found"
melissa K.
delmar, new york
marie M.
albany, new york
"Installation staff (James, Kyle, Justin) were on time, worked continously and were very polite. After completion they cleared out all materials. We have been with RJD for years and will continue with their reliable service."
john V.
clifton park, new york
"Were were pleased with his professionalism and the fact that he came at such a late hour to find out our water problem"
cinnia H.
latham, new york
"Tech person explained what he is doing very well and friendly."
carole P.
watervliet, new york
"Very knowledgeable"
jeffrey B.
glens falls, new york
"Professional quick and explained everything up front including cost."
brian B.
albany, new york
"The service was responsive, timely, pleasant, reassuring and respectful."
william C.
latham, new york
"Young man who was very diligent and professional. He had answers to questions and took his time making sure that all was well. He replaced the filter on the Space Guard and gave us a "thumbs up" on everything else."
kathleen S.
ballston lake, new york
"I am deeply offended that after being a customer for 20+ years, you sent a sales consultant with the technician for what was supposed to be a maintenance call and subjected me to a high pressure sales pitch. You never did this when my husband was alive (different address). My system is less than seven years old and in good working order. You should be ashamed of yourselves for trying to con a widow. To show up without an appointment, uninvited and try to get me to make a ten-year, $31,000 commitment on the spot without providing any printed or online information on the system being sold should be an illegal business practice. I will be checking to see if you are authorized to do cold sales calls in the town of Ballston, because that's what Brian Silva's visit was. I will not be renewing with you once I've received all the services I've prepaid."
richard B.
waterford, new york
"Technician arrived on time and was extremely knowledgeable and courteous."
virginia M.
loudonville, new york
"Jacob was courteous,,professional and found the problem with my air conditioning system immediately and explained the problem and how he would solve it,,the proceeded to replace the faulty part."
john M.
saratoga springs, new york
"very clear identification of the problem"
jim C.
clifton park, new york
"Called because my A?C would freeze up quickly, tech determined I had a leak (which was correct) but said due to age I would need to replace everything furnace and A/C. Both units, A/C and furnace installed in 2006 by Rolland J Downs. Had a private A/C service replace the evaporator for $900 system has worked fine for almost 2 months now. A lot less then the approx $8000 Roland wanted to replace everything."
mike W.
fultonville, new york
"I have done business with them before. Secondly, Mike was very professional, courteous and punctual."
margaretann P.
schenectady, new york
"Rick knew exactly how to resolve my problem. This problem has been going on since I purchased the hot water heater in August 2020. The problems are finally resolve thanks to Rick. Rick is amazing.."
donald G.
gansvoort, new york
"The technition was a very nice and professional young man."
joann M.
schaghticoke, new york
"The technician was very polite and completed the job with no problems and cleaned up after he completed his work."
deborah S.
loudonville, new york
"They weee very good and knowledgeable"
ronald W.
albany, new york
"Very courteous technicians"
frank louis L.
boston lake, new york
"Excellent service"
john C.
schenectady, new york
"Billed $200 to flip the emergency switch from off to on. (Someone in my household inadvertently flipped the switch at top of basement stairs."
yvonne W.
schenectady, new york
"They were very professional and knew what they were doing. They had the water pipe fixed in about 5 minutes."
joseph L.
schenectady, new york
"HE DID WELL ON PROBLEM I HAD IN BARN"
kenneth P.
loudonville, new york
"The job was done professionally and efficiently"
mitchel S.
schenectady, new york
michael K.
east greenbush, new york
"On time arrival and thorough service with excellent explanation of the work completed."
sheila S.
latham, new york
"The person taking my info did not get it right. They sent the wrong person for the wrong job."
michele P.
schenectady, new york
"Technician very informative"
david R.
schenectady, new york
joe K.
hagaman, new york
"Technician was professional and quite knowledgeable"
donald D.
waterford, new york
"The service was through and explained well."
tom V.
ballston lake, new york
"Explained what he was doing and what he was looking for. Very friendly and very knowledgeable."
carol G.
schenectady, new york
"On time and I appreciated the call about an earlier opening."
william H.
schenectady, new york
"Courteous, efficient"
derrick A.
clifton park, new york
"Very knowledgeable and thorough during entire inspection"
dr kreienberg K.
glenmont, new york
"worked hard to get tit right. Very much noticed the team approach"
jeffry H.
east greenbush, new york
helen W.
latham, new york
"Richard was terrific! He was able to resolve all the issues the previous Roland J Down plumber had not been able to fix."
karl B.
latham, new york
"Efficient and thorough inspection of our cooling system."
david B.
scotia, new york
"Just because"
kate/mike B.
delmar, new york
steve V.
clifton park, new york
"Quickly scheduled, showed up on time, found and fixed problem quickly"
mr notro N.
schenectady, new york
"very knowledgeable and very friendly."
lynn W.
latham, new york
"The Technician quickly found out what the problem was and had the part in his truck, my furnance was up and running within a half-hour"
charles H.
colonie, new york
david P.
clifton park, new york
dr ramani R.
latham, new york
bruce M.
scotia, new york
"Ahead of schedule & had supplies ."
kenneth D.
clifton park, new york
"Josh, and Mauricio were knowledgeable, courteous, and efficient."
terence B.
albany, new york
"Adam was super helpful and courteous."
robert S.
albany, new york
"Service Experts were on time, friendly, and informative,"
melissa H.
scotia, new york
"Sean was great, polite, and answered all of my questions."
jason C.
mechanicville, new york
"Silicone caulking around facet and water control is way to much and kinda sloppy."
margaret A.
albany, new york
olga D.
clifton park, new york
"The technicians were very thorough, professional and courteous. They also informed me about a feature which could be added to my system which would enhance the air quality in my home."
mary B.
albany, new york
"he fixed my problem."
john O.
glenmont, new york
"the tech was outstanding"
vance S.
delmar, new york
"show up, very pleasant,"
john A.
latham, new york
dwayne D.
clifton park, new york
"Prompt and efficient"
joanna A.
cohoes, new york
"Very professional work"
ken B.
ballston lake, new york
"they were on time , they told me about the problems i have ,"
amanda S.
rotterdam, new york
"Matt was professional start to finish. He was very helpful and got everything working in under an hour."
frances F.
saratoga springs, new york
"The technician was very knowledgable and could answer my questions."
evelyn K.
schenectady, new york
"The technician was very professional and efficient."
richard B.
schuylerville, new york
natalie R.
burnt hills, new york
"Easy phone call. Same day service. Friendly technician. Fixed quickly."
joe I.
schenectady, new york
eileen M.
latham, new york
"The technician was polite, cheerful and ready to help!!"
ross P.
clifton park, new york
manmohan D.
schenectady, new york
"Technician did good work"
frank S.
albany, new york
"Techs were focused, professional and efficient."
judy C.
albany, new york
"very satisfied"
andrea R.
clifton park, new york
"Clinton listened carefully to our concerns and expertly repaired our air conditioner. He and Cheri worked together without overselling us and without pressure. The a/c is working better than before it was broken and we are happy we have a service plan in place now. We are relatively new to the area and we feel very confident about trusting our future HVAC needs to Roland J Downs, that we will get expert service with a great attitude at a fair price."
richard G.
saratoga springs, new york
marjorie M.
watervliet, new york
"The A/C is making an even louder noise than usual when it kicks on."
linda V.
scotia, new york
"In and Out....no issues with unit....Jacob was very polite and professional....."
chris B.
cohoes, new york
peter P.
ballston lake, new york
"We usually have a few estimates and you have always been honest and reliable and it's hard to find these days! Its very important and will keep your customers!"
catherine S.
rensselaer, new york
"The guys were professional, polite & helpful, even trying to set up a follow up appointment with another guy to install a new valve for my humidifier."
therese M.
schenectady, new york
josephine S.
ballston spa, new york
"Steven took the time to locate the issue. He just did not rush out here."
bob S.
clifton park, new york
"Very professional and courteous. They called before they arrived and were on tine."
kris C.
ballston spa, new york
"Prompt Friendly Efficient Explanation (s)"
elizabeth M.
clifton park, new york
john H.
delmar, new york
"I have been dealing with Rpland J Dpwn for years. Best servce"
kimm V.
glens falls, new york
ron S.
troy, new york
"He carried out the cleaning job ."
michael D.
saratoga springs, new york
"Came early and solved the issue quickly - we appreciate the excellent service."
mark S.
albany, new york
"Both Gentlemen were polite while providing the services to us with attention to detail and answering any questions I had while providing any necessary information as well!!!"
henry D.
albany, new york
"came on time"
margaret H.
albany, new york
"Richard was professional, pleasant and very careful. The stairs were windy and difficult but he and s colleague got the old hot water hes out and the new one in. He did a nice job onthe new drainpipe despite some shelving in his way"
david P.
scotia, new york
"Very good service. Resourceful. Informative."
rose H.
schnectady, new york
"When I called the representative was very polite, professional and reacted very quickly to my problem."
richard T.
scotia, new york
"Technicians Kyle & Beeg were very customer service oriented. They kept us informed as to what they were doing & displayed a great deal of expertice !"
jerome O.
latham, new york
"verythorough"
steve L.
delmar, new york
"We appreciated the info provided and having the estimate at the time of the technicians appointment."
pete/karen G.
delmar, new york
"Very professional and personable"
brian D.
watervliet, new york
"MICHAEL WAS VERY HELPFUL.."
george H.
albany, new york
"Work was complete in a very good way"
joseph I.
cobleskill, new york
"I was told that my air conditioner was 20 years old when it came time to make a decision about repairing or replacing it. It is really 8 years old. I told them that didn't seem right and they assured me it was. I then called in to complain and have not heard back from the company. not happy in Cobleskill."
john S.
latham, new york
bill S.
schenectady, new york
sharon Y.
latham, new york
stephanie B.
albany, new york
"I think Rick misjudged the issue and ended up referring me to Apex (I believe you also billed me for that). The good news: Apex who got it right on their second try."
jennifer S.
schenectady, new york
"Technician explained everything about the HVAC system and veryprompt"
david W.
schenectady, new york
"Mohamed performed everything quickly and efficiently, He provides information about the system as needed at the end."
don M.
niskayuna, new york
bill M.
mechanicville, new york
"Cheri was super friendly helpful"
staci K.
altamont, new york
sarah G.
albany, new york
"The technician was knowledgeable and gave me practical answers to all of my questions."
barbara M.
schenectady, new york
susan B.
ballston spa, new york
barry W.
ballston spa, new york
"Joe determined what the problem was with my new water heater was and fixed it! No problems since his visit"
shiro K.
schenectady, new york
anne H.
cobleskill, new york
"As always, Roland J Down is an excellent company, Matt Mau is the best person to care for my heating/cooling system and hot water heater--even if he, Cheri, and James all scared me that all three are ready to bite the dust."
carl&joan R.
clifton park, new york
"Preventive maintenance visit on house cooling system found a subpar performing capacitor for a fan. Its the whole reason we have PM's performed."
darline B.
galway, new york
"Explained things to me, was courteous, arrived on time."
donald B.
charlton, new york
john P.
latham, new york
"Responded quickly Fixed the problem"
rachel M.
troy, new york
"The plumber was able to come within a few days of my call for service and looked over the whole piping system and made recommendations for replacement and provided a quote for the work. The work is scheduled less than a week later."
olivia W.
albany, new york
"They were here on time, courteous and respectful."
kenneth R.
glenville, new york
"There was a salesman that accompanied the serviceman. I asked him for a written quote on replacing the water heater with a new 50 gal water heater. I have not received a quote."
patrick D.
clifton park, new york
"It was difficult to make an appointment and they could give me no time frame. In the past, there has always been a 2-hour window and this time it was just a day."
ronald S.
menands, new york
cynthia hill H.
cohoes, new york
"Both men were very polite and did answer my questions in regards to both my air conditioner / heater and hot water tank."
michael H.
cohoes, new york
leon K.
clifton park, new york
"he did what he was expected to do"
penny S.
fort edward, new york
"The technicians are always friendly andpolite."
nancy S.
niskayuna, new york
"RJ Down has always provided me the best service"
alice R.
niskayuna, new york
jeff S.
ballston spa, new york
"You were prompt and professional"
walter N.
watervliet, new york
lisa B.
waterford, new york
"Derrick was wonderful; patient w/ my questions; very polite We hope Muhammad's family is OK"
maria P.
loudonville, new york
"Thorough work ethic"
nichol F.
troy, new york
"Efficient and excellent service coupled with friendly respectful attitude and overall helpful professional intention. Outstanding."
rich G.
loudonville, new york
"service was excellent as was the technician. response was quick"
mary S.
watervliet, new york
jeanne B.
clifton park, new york
"The technician was on time and completed the work efficiently."
john T.
cohoes, new york
susan P.
schaghticoke, new york
"He was very thorough in his explanations"
kristin M.
nassau, new york
"Never received written estimate, now over one week later."
steve L.
ballston spa, new york
"Very professional, thorough and courteous"
jillian C.
latham, new york
"Our tech came to do routine service during the heatwave a few weeks ago. Despite the fact that it was the end of a long day of service calls and it was raining, he completed the service appointment quickly and thoroughly."
denise B.
ballston spa, new york
"Diego was very prompt in arriving, professional and knowledgeable in checking our AC."
virgina W.
albany, new york
"Excellent service at a great price!"
robin M.
spencertown, new york
"On time, efficient, polite."
norman S.
saratoga springs, new york
"Courteous and efficient"
jan R.
ballston spa, new york
richard B.
schenectady, new york
"Father & Son team analyzed the situation. They solved the problem effectively and efficiently. Excellent results."
edward P.
cohoes, new york
"They did a great job! They were a great team. One working on the AC while the other worked on the furnace. The communicated what they were going to do and answered all my questions."
scott C.
clifton park, new york
"Scheduling was a nightmare and technician was not able to resolve either problem. Technician was very friendly, only good points in regards to this experience."
mary S.
watervliet, new york
"Very thorough"
phil G.
lake george, new york
"Neat, polite and fast."
gerald S.
delmar, new york
bob T.
voorheesville, new york
clare M.
rensselaer, new york
"We had a new air conditioning system installed. Ethan and Ernie made the installation seem easy. They were friendly, efficient and knowledgeable. We had many questions along the way...they were patient and gave us a full explanation and made sure we were familiar with the new system before they left."
judy C.
castleton, new york
chuck F.
ballston lake, new york
"He showed up on time and did the job that was requested."
kathleen P.
niskayuna, new york
gordon S.
cohoes, new york
brian C.
schenectady, new york
"2 gentleman showed up to my home to investigate an issue in regards to my AC unit constantly kicking the breaker. These guys showed up to tell me they dont do any work in regards to electrical breakers however they would still need to charge me 128.00. This is absolutely a ridiculous way to do business. I will advise as many people not to goto RJD for HVAC needs as I can. They took 128.00 for doing absolutely nothing and new they werent going to do anything before even showing up. Thanks"
virginia N.
schenectady, new york
"because he's good"
ina H.
saratoga springs, new york
bryan C.
niskayuna, new york
"Jacob started the call and was very patient and thoughtful in trying to diagnose the noise problem. Willing to listen and try my suggestions to help figure it out. Then did not hesitate to hand off and ask for assistance. Kyle and Mohammed then came the same day and were able to find the problem (way to go Mohammed) and resolve the issue."
marjorie C.
saratoga springs, new york
"Great technician! Makes all the difference in customer service/satisfaction. Thanks!"
leo/eileen A.
valley falls, new york
"He was very polite and explained everything that he did"
stanley A.
wynantskill, new york
"clinton always analizes all possiblitys and chooses the right solution."
russ N.
schenectady, new york
gray W.
alplaus, new york
brenda M.
clifton park, new york
"Shawn was great"
debra L.
latham, new york
"the tech was very good"
mike G.
west glenville, new york
"seemed like a nice job was done on my AC leaking water, but later that day it was leaking again, so I have called for another service visit."
lynn C.
schenectady, new york
"Did a great job installing my faucet."
connie Y.
schenectady, new york
"Prompt service and accurate service"
catherine T.
troy, new york
jim Z.
latham, new york
helen W.
latham, new york
"The 2 plumbers that came were very nice and tried to be helpful, but this is the 3rd time they have come for the 1st problem and it is still not fixed! This is not acceptable. The other 2 plumbing problems they they came for they said they could not fix and recommended that I buy a new toilet and arrange to have the sewer line cleaned through another company. Other than the problems not being resolved everything else about the experience was fine."
brian M.
latham, new york
"Very detailed information. Answered all questions."
cynthia F.
burnt hills, new york
ashley H.
amsterdam, new york
"Courteous, knowledgeable, respectful."
robert W.
ballston lake, new york
"Great Service Technician. Very profession and explained repair every step of the way. Knowledgeable about our system which instills confidence."
guy properties P.
amsterdam, new york
"Service consultant Edward Roloson provides excellent service.."
sheldon H.
st johnsville, new york
"Service experts are always friendly and professional and explain everything clearly."
donna T.
schenectady, new york
"They are very accommodating"
judith M.
loudonville, new york
"reps were friendly, cooperative answered all questions"
kathleen C.
albany, new york
"Professional, informative, explained everything clearly. Very courteous."
gwen G.
schenectady, new york
"I felt that the service person was very courteous and pleasant and he knew what he was doing."
antoinette H.
troy, new york
"James is a wonderful, professional service technician"
lawrence C.
glenville, new york
"It had been beastly hot, our old air conditioner was not happy and stopped working. Because we are disabled seniors, a veteran and a first responder (RN) we were able to receive priority service over the weekend"
martin B.
scotia, new york
"Good quality service, dependable, our Service Technician (Matt from the Glenville office) has been here multiple times over the years and always provides the very best service. Please make sure is recognized for the quality service he provides."
tracy B.
clifton park, new york
"9 instead of a 10 only because i am still waiting for a quote on replacing my water heater."
linda L.
gansevoort, new york
"Very knowledgeable and willing to listen to my concerns."
terri N.
clifton park, new york
"James was professional and completed the repair quickly."
richard M.
ballston lake, new york
"Tech knew what he was doing and sympathetic as to the solution."
james B.
sprakers, new york
"I was happy with the tech but I did not like the idea of a salesman showing up and telling me I may need a new furnace because parts for mine were hard to get. Then three hours later you called to tell me the hard part he said was not easy to find was in and ready to be put on. That whole thing left a bad taste in my mouth."
marian D.
burnt hills, new york
"very nice, knowledgeable tech"
anne H.
scotia, new york
"Did not have humidifier replacement filter in truck."
john V.
saratoga springs, new york
marco M.
schenectady, new york
"Loved the service"
alan C.
niskayuna, new york
"Professional and courteous."
judith J.
loudonville, new york
"Adam fixed our AC."
timothy M.
rensselaer, new york
"When I went back down to the basement ( a hour later) to check on the dripping issue the exact same issue was occurring a hour later. The problem was not fix and I had to reschedule another appointment and wait 5 more days! And I was told I would have to pay another service charge which I find to be ridiculous. I spent $200 for something that should've have been a simple fix , you would've have thought someone could've gotten off their ass and come over and did the job right rather than scheduling me 5 days out."
christina A.
niskayuna, new york
"Mohammed has a GREAT smile, very courteous"
kathryn F.
saratoga, new york
"Efficient, friendly and courteous."
keith H.
wilton, new york
"24/7 service is outstanding. Called in advance and serviced my system at midnight. Professional and friendly service. Knowledgeable and provided great advice on upgrading my system. I cant say enough good things about this service experience."
patricia H.
malta, new york
capital environmen E.
rensselaer, new york
"Expert workmanship and customer service."
janice sacco S.
albany, new york
"Someone from office needs to call me on Tuesday per Justin."
anne B.
saratoga springs, new york
irwin M.
latham, new york
"They provided me with a window unit until the air conditioner was fixed. The service men were polite and neat and wore masks and shoe coverings."
tracy F.
saratoga springs, new york
"Tech was very thorough with his explanation of what had to be done and after he fixed he waited to make sure a/c worked before leaving."
ilene W.
fultonville, new york
"Good communication regarding scheduled appointment. Nice to have the same technician here two years in a row. Very personable individual and provided excellent service."
cheryl S.
ballston lake, new york
"Good to have our a/c serviced by an expert"
elizabeth G.
malta, new york
"The plumber was especially pleasant & reassuring that he could fix the problem, & he did!"
joyce G.
loudonville, new york
"They were very prompt and courteous . They were also fast."
yvonne W.
schenectady, new york
judy K.
malta, new york
"on time, young tech knowledgable and pleasant, job finished"
garry N.
latham, new york
"quick and efficient"
ann R.
amsterdam, new york
"arrived within the allotted time frame. introduced himself to me and my dog. answered some questions I had."
charles M.
latham, new york
"technician was very through and eftficient"
shamim H.
slingerlands, new york
"I did not get the product I committed by Ronald J Down."
janet C.
albany, new york
"The three fellows were polite, considerate, and knowledgeable."
john M.
schenectady, new york
"Fixed ac quickly"
louise D.
clifton park, new york
michele H.
troy, new york
"James was very thorough and pleasant."
mary M.
loudonville, new york
"The technician explained everything"
noreen P.
clifton park, new york
joel S.
burnt hills, new york
karen P.
ballston spa, new york
alene M.
saratoga springs, new york
"Professional conduct. Prompt service."
amy M.
albany, new york
michael T.
latham, new york
"He was good and quick at realizing the issue"
michele P.
schuylerville, new york
"Fast and helpful"
steven T.
east glenville, new york
"Salesman was knowledgeable, but felt like he was trying hard to sell a new unit over providing input And the condition of our current unit for repair."
carol D.
amsterdam, new york
kathleen L.
albany, new york
sandy O.
troy, new york
"rate of repair very high , did not come until 745pm , had to wait around all day . listed that we broke the thermostat on bill , when we did not , the plastic peice broke off of it"
christine S.
scotia, new york
"Pleasant, professional and punctual"
nancy E.
schenectady, new york
"The technician was organized and started with the most likely scenario rather than some esoteric problem. He was pleasant, neat in appearance and respectful of my home. Most important, he quickly found my problem and took care of business. In addition, he fixed my thermostat to make it simpler for me to operate."
sharon S.
northville, new york
peter L.
ballston lake, new york
"Friendly service... Only trouble was that Derek left the downstairs shower on a small drip so the floor was wet...."
joe F.
saratoga springs, new york
"Elijah took the time to explain how to better maintain my furnace and air conditioner by using white vinegar to keep bacteria at bay."
nick di carlo C.
clifton park, new york
michele D.
latham, new york
edgar E.
loudonville, new york
barbara V.
schenectady, new york
"Cheri has always been a great person with whom to work. She offered advice this time to help resolve my problem with a thru-the-wall unit, including doing some measurements and web searching. I will be moving next week to an apartment and will no longer need Roland J Down for my personal situation. I will recommend to the buyers that they continue to work with you."
sherry P.
troy, new york
susana R.
albany, new york
"They let me know any concerns. Listened to my questions and answered them diligently."
david G.
clifton park, new york
mary johnson J.
latham, new york
"I have yet to receive my receipt for work done"
robert L.
clifton park, new york
"Technician was very knowledgeable and professional. He reviewed the problem and had a quick solution. I was impressed."
paul V.
mechanicville, new york
"Technician was polite, took his time answering our questions and was early for the appointment."
tim B.
johnstown, new york
"Things went smooth during the visit."
lisa K.
schenectady, new york
"The plumber who came to our house was prompt, fast in determining the problem and had it fixed quickly."
priscilla M.
east greenbush, new york
"I was disappointed in the price estimate. I was hoping the unit would be around $5000, but it was $7000.. The sales rep was very nice and polite."
william H.
schenectady, new york
robin P.
rotterdam, new york
"James inspected the unit and explained to me what was wrong and then he correct the issue so we could have air conditioning until we received a new unit. The temp was in the 90's and we so appreciate it."
danielle L.
colonie, new york
david W.
clifton park, new york
"Mohammed the technician was excellent, but Sean Murphy kept trying to sell me on everything from a new water heater to a new air conditioning unit (despite my current unit isnt that old)!"
henry N.
clifton park, new york
"Rick Lennox did a great job thank you??"
francine C.
schenectady, new york
"Took great time to explain what he did and was courtious."
maryjane E.
clifton park, new york
richard B.
burnt hills, new york
"Michael understood my problem and was very methodical in diagnosing the problem. He worked with me to get to a solution at the best price. He is a valuable employee in my opinion."
russell S.
albany, new york
"Online scheduling is bad"
edwin G.
troy, new york
frank B.
glens falls, new york
"They were very professional, polite and clean. They also answered my questions. They also cleaned up the work site around the furnace. Thank you."
tom P.
clifton park, new york
"Shawn arrived within a couple of hours of my calling for service on a hot Sunday afternoon and he preliminarily diagnosed the problem as he walked up to the outdoor unit as a refrigerant leak. I was quite impressed. He quickly found the source and determined a permanent fix needed to be scheduled. He added some refrigerant which will hopefully get us through this hot spell until it's able to be permanently repaired. He is obviously competent, professional, knowledgeable and courteous."
jon W.
schenectady, new york
"He went above and beyond to remedy our problem."
william ( deceased) marie L.
delmar, new york
"All was as expected"
robert G.
clifton park, new york
"The technician was professional and pleasant. He worked steadily and answered any questions we had."
william K.
clifton park, new york
"Still waiting for a quote"
richard D.
fort edward, new york
michael P.
latham, new york
boyd A.
east berne, new york
"Excellent service from the very beginning. Excellent communication, extremely thorough evaluation and assessment, timely, provide education that helped the decision process. The installation was done immediately with a professional and personable crew. Brian, Gene and Nick all performed well beyond our expectations."
fredric bever B.
ballston lake, new york
"They were very good but were not able to fix the problem. They think that we need someone to go on the roof to unclog the toilet vent."
dave S.
schenectady, new york
"Friendly service man. Came early with permission. Was in and out if great time. Did not cause any disruption to daily routine. Very pleased."
paul B.
saratoga, new york
joe C.
albany, new york
"I arranged for an estimate to replace my lateral sewer pipe. As pleasant as Joe and Rick were, they had to inform me that Roland J Down doesn't do that sort of work. A waste of their time to come out and a waste of my time to wait to be told they don't do that work. This after the previous day's appointment was missed."
alan H.
schenectady, new york
"Technician was very good and efficient."
larissa B.
gansevoort, new york
"Our AC unit stopped working the day we moved into our new home on one of the hottest days the year. We were referred to Roland J. Down by a family member who's worked with them before. We called them and they put us on the schedule right away because we were without an AC unit on what was going to be an incredibly hot week and they knew that we had young children in the house. When Gene and Ernie showed arrived, they went right to work. They were very knowledgeable, kind, and they worked very hard to remove our old AC unit and install a new one. After installation, they took the time to walk me through how to operate the new system and made great suggestions for how we can keep the system clean and running efficiently going forward. I'd recommend this company to anyone and everyone. We had such a great experience and we'll definitely continue to use them in the future!"
sheila K.
albany, new york
"Prompt courteous thorough"
david H.
albany, new york
"wore a mask, very clean described what he was doing"
harold H.
schenectady, new york
"Performed outstanding work as always."
colin P.
clifton park, new york
joshua M.
menands, new york
"Tech was friendly and timely"
george H.
delmar, new york
"The tech came the same day, figured out a solution to the problem and fixed it. Since I was on a service contract, there was no charge."
nick W.
clifton park, new york
michael B.
loudonville, new york
ben K.
albany, new york
"Joe and Spencer were professional and friendly. They had to go up and down multiple flights of stairs many times in order to repair my toilet (5th floor) and kitchen sink (4th floor) during a very hot day. However, the appointment scheduler had made the appointment for between 8-10 am, and no one showed up. Apparently, Joe and Spencer were directed to my house after I called at 10 am. This wasnt their fault, I understand. Not sure how the delay occurred though."
jean P.
fonda, new york
"Elijah is very knowledgeable and is willing to answer any questions I may have. He is respectful and polite. I am confident that he has done a good job."
patricia C.
latham, new york
"Jacob arrived on time and explained what he would be doing. He let me know everything looked good with the air conditioner and gave me advice about covering it in the winter. I thought it was nice that he left an extra air filter."
richard S.
schenectady, new york
john G.
clifton park, new york
wendy K.
cohoes, new york
linda W.
niskayuna, new york
robert H.
schenectady, new york
"The service tech was very knowledgeable, quickly diagnosed the problem and made the repair."