Roland J. Down Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 28,114 Reviews
kristi K.
clifton park, new york
jon D.
ballston lake, new york
"The technicians were very professional, worked quickly, respectful and did a great job!"
lee S.
schenectady, new york
brenda S.
albany, new york
"The gentleman was professional, he answered all my questions and fixed the problems."
kathy W.
porter corners", new york
"Very kind and professional"
edward B.
ballston spa, new york
"Very polite and fixed the problem"
virginia L.
mechanicville, new york
"Adam was professional, knowledgeable and very helpful. He did a great job."
lynn P.
saratoga springs, new york
"Jeff was great provided very knowledgeable information and recommendation for our issue!"
alex L.
schenectady, new york
"courteous and professional on initial phone call - received service in a timely manner - very polite and knowledgeable technician"
mark W.
albany, new york
"He called prior to window of service, said he would be here in half hour, arrived in 20 minutes....the way service should be, informed and on time"
linda L.
mechanicville, new york
"Dave was very knowledgeable and explained everything well and what we need replaced"
jason W.
albany, new york
"Professional and fast"
sofia A.
cohoes, new york
"prompt, polite, knows his job"
ronald S.
menands, new york
adela H.
schodack landing, new york
"Prompt and professsional, both did an awesome job. Working to find out a way to eliminate the air in my water."
kayla A.
rensselaer, new york
melinda H.
scotia, new york
"Richard has done a lot of fixing for us and he is great at his work , very helpful , reliable overall great plumber !!"
carol S.
delmar, new york
"The tech was pleasant and efficient. I had some questions that he answered to my satisfaction."
carolyn D.
clifton park, new york
"friendly - honest - directed me in the correct filter for purifier."
dianne B.
rotterdam, new york
karen E.
amsterdam, new york
sean T.
clifton park, new york
shannon O.
castleton-on-hudson, new york
"Very professional"
stanley M.
traverse city, michigan
"Kevin was thorough"
carole V.
ballston lake, new york
"Always satisfied"
chris K.
albany, new york
mel P.
latham, new york
john C.
south glens falls, new york
"Prompt and Professional addressed problems correctly"
bill S.
schenectady, new york
steven D.
albany, new york
jann S.
east greenbush, new york
john B.
troy, new york
"Very professional and curtious"
patricia S.
clifton park, new york
michael S.
mechanicville, new york
karleen M.
saratoga springs, new york
"The tech that came to the house is the same tech that I had for my furnace this past October. He is very nice and informational."
roland L.
gansevoort, new york
francis A.
guilderland, new york
"Brandon arrived on time gave me needed information, answered my questions and was very pleasant"
matthew O.
averill park, new york
karen H.
johnstown, new york
"The Serviceman was prompt, personable, professional, knowledgeable, and informative. Thank you for your service of my systems. I always feel that your staff is very fair and honest."
steven C.
albany, new york
"I am sure the tech Irish did a good job. I dont think its right that I had to supply him White Vinegar, which he used all up."
winston H.
albany, new york
"On time. Expert installation."
kara G.
loudonville, new york
susan S.
east chatham, new york
"Technician was prompt and called ahead to say when he would be arriving."
lee F.
ballston spa, new york
"On time, efficient, prepared, verbal assessment to me when he was done."
paula G.
scotia, new york
"I have been a customer since 1982. The service provided has been great."
laura Y.
saratoga springs, new york
"Joseph B and Clint were both knowledgeable, professional, and courteous. And they're both such nice, friendly guys. You are lucky to have them as employees."
bob A.
clifton park, new york
"Pleasant reception on phone pertaining to initial phone call to schedule appointment. Listened and responded well. Thomas Quinones, technician on-site was very pleasant, focused and answered my questions. Thomas and I both addressed a concern at the end with the outdoor AC Unit. It was the power shut-off switch not operating properly. We were successful in correcting the issue. Appreciated Thomas and happily provided a monetary gratuity."
rayad M.
ballston lake, new york
"I never give a 10. Techs are usually good, wear booties in my home and explain well."
john B.
slingerlands, new york
janice S.
schenectady, new york
"Did a great job."
sofia A.
cohoes, new york
"Prompt, courteous, knows what hes doing"
julie B.
slingerland, new york
noel H.
latham, new york
"I was thrilled and the promptness in responding to my call."
robert W.
schroon lake, new york
"Richard was thoughtful, quick, explained everything clearly, and got the job done."
patricia L.
mechanicville, new york
"All units serviced and cleaned. Service tech was thorough and friendly."
richard M.
clifton park, new york
"The technicians were prompt and answered my questions."
theron S.
latham, new york
"Technician Myles did a great job. However, one of your CSRs screwed up a chance to move my appt time up several hours (never updated the change in your system)."
marie A.
rensselaer, new york
"Very pleased with getting problem resolved on a Sunday night, especially on a holiday weekend, in a timely manner. Service person was excellent (sorry I didn't get his name)"
bill E.
rensselaer, new york
"People like James G. ensure me that Im getting the best service possible."
vera B.
delmar, new york
bonita H.
cohoes, new york
"Friendly. Explained what was wrong and what was done to fix it."
pat O.
clifton park, new york
patrick F.
albany, new york
"no"
david P.
albany, new york
"Responsive to the call and urgency of the need. Quick and courteous service."
les S.
albany, new york
"They explained what they did and what to be aware of going forward."
john K.
schenectady, new york
"friendly rep, explained all he was doing"
charles V.
ravena, new york
"Dan and Logan were probably the most thorough technicians that have ever serviced my equipment. I was very pleased with their work."
susan B.
round lake, new york
cynthia hill H.
cohoes, new york
pam W.
glenmont, new york
ray P.
clifton park, new york
"Friendly, professional service."
julean A.
porter corners, new york
"Richard figured out rather quickly why I had no water. I was very impressed."
victor S.
ballston lake, new york
danielle A.
palantine bridge, new york
laurie N.
round lake, new york
paul P.
averill park, new york
"Showed up on a Saturday under 24 hours, not even an emergency"
pamela R.
albany, new york
prashant K.
loudonville, new york
thomas D.
clifton park, new york
"Knowledgeable,personable,explained everything he was doing. A pleasure to meet and an excellent representative for Roland J. Down."
timothy M.
valatie, new york
archie S.
gansevoort, new york
joseph P.
schenectady, new york
"Richard provided excellent service. He is courteous and efficient. He thoroughly explains the problem and the solution and provides useful tips on how to properly maintain our plumbing system. This is his 2nd visit to our house since we have been RJD customers and we are extremely satisfied! The woman that booked the appointment for us was extremely friendly and helpful as well!"
cheryljohn A.
schenectady, new york
"The technician arrived within the promised time. He was efficient and friendly."
ken S.
clifton park, new york
"Vince did the annual maintenance and also addressed an issue I had with the system. Very satisfied on both."
arlene K.
albany, new york
"Techs were great. Knowledgeable, friendly, hard working. I feel like they did a good job"
peter L.
rensselaer, new york
"Very Professional"
janet S.
coeymans hollow, new york
dolores C.
amsterdam, new york
roger C.
colonie, new york
"Nick was helpful with suggestions."
tom H.
colonie, new york
fred J.
ravena, new york
"Christopher Leigh did a thorough job and answered all my questions. Very impressed."
james S.
schenectady, new york
"Good service, friendly tech,"
marilyn R.
bolton landing, new york
"Came on time, professionally friendly, and did the job."
kathy H.
waterford, new york
"James G was great. Explained everything. Told me his findings. Was very polite. I hope I can have the same technician for my September service"
robert E.
halfmoon, new york
"GREAT JOB"
brian F.
saratoga springs, new york
"The service was great"
shane P.
ballston spa, new york
"Easy to schedule service; kept me updated on arrival time of technician on day of service; technician (James) was excellent - efficient, respectful, personable"
larry D.
stuyvesant, new york
"Very attentive and communicative. Knew the drill."
anthony L.
waterford, new york
"The technician was very polite and explained clearly what he did."
joyce F.
menands, new york
"technician pleasant and thorough."
alfred A.
castleton, new york
edward W.
albany, new york
david C.
glenville, new york
"Mike and the other guy were super nice and friendly and helpful"
joan L.
rotterdam, new york
"He explained everything he was doing and why he was doing it."
cinu P.
schenectady, new york
len S.
loudonville, new york
archie S.
gansevoort, new york
theresa M.
scotia, new york
mark H.
saratoga springs, new york
dave B.
schenectady, new york
"The plumber Richard was knowledgeable and very professional and explained everything and was wonderful. Very pleased and will definitely use Roland J Down again. All our problems were resolved could not be happier thank you Dave B"
alex K.
glenmont, new york
jeffrey D.
albany, new york
"Very professional and knowledgeable"
tara M.
saratoga springs, new york
"The techs are always knowledgeable and courteous! The office staff is pleasant and helpful."
pam/barry M.
ballston lake, new york
winston H.
albany, new york
"To the point"
john S.
scotia, new york
"The technician was friendly and thorough. He explained everything that he did."
ronald P.
clifton park, new york
jeff B.
schenectady, new york
kathryn C.
wynantskill, new york
"He went and got the right filters. He was friendly and knowledgeable."
ronald T.
rexford, new york
"Technician on time and very thorough."
dena C.
burnt hills, new york
"Chris was very professional in his job, explained each item he tried to determine why I couldn't get furnace running. He literally took me step-by-step."
chris C.
clifton park, new york
"The Tech was knowledgable, however could not figure out why the pressure switch that was rated for my furnace wouldn't work. He had to use a different rated switch. The fee charged for the work was much higher than anticipated. I had diagnosed the problem and researched price of new pressure switch prior to calling so I had a ballpark range of what it would cost for work performed."
dolores S.
clifton park, new york
"Polite, knowledgeable and neat"
dianne B.
rotterdam, new york
charles C.
glenville, new york
"Tech was here on time and explained everything he did."
janice D.
cobleskill, new york
"The techs always show up when expected. They do through inspections and maintenance. They safe always pleasant and courteous."
steve S.
albany, new york
michael G.
clifton park, new york
"The technician performing the service, Nicholas Flanagan, was timely, friendly, courteous, and very efficient."
robert B.
halfmoon, new york
william K.
ballston lake, new york
"Excellent service"
thomas F.
saratoga, new york
"Great tech; arrived on time, explained what needed to be done, was meticulous and respectful of our property. Great communicator! Thorough and neat."
mary L.
gansevoort, new york
samuel B.
schenectady, new york
"Tech did a good job and was nice"
thomas P.
broadalbin, new york
"Mark was early, pleasant and courteous."
cathy K.
schenectady, new york
"Very respectful. Told me what he was going to service The air conditioner was still in good condition and couldn't find any problems"
lois D.
albany, new york
janet/john R.
albany, new york
"Efficient, fast, prompt service. Friendly helpful technicians."
paul K.
loudonville, new york
karen G.
burnt hills, new york
"fast response and very professional"
brian S.
watervliet, new york
"S"
william H.
latham, new york
"Christopher was excellent! He was polite and friendly! He preform the service fast and efficiently."
sharon K.
hudson falls, new york
daryll C.
waterford, new york
"Came right away and did a wonderful job"
arlene K.
albany, new york
"Guys were great, friendly, professional, hard working. Clean up was not very good but I get it. A very long day for these two guys"
gene V.
burnt hills, new york
"Great service technician"
polly F.
voorheesville, new york
george T.
glenmont, new york
george T.
glenmont, new york
mr. mackay M.
schenectady, new york
"As always, the technician was on time, personable and obviously capable."
dianne T.
schuylerville, new york
"Adam was great very friendly. and did a great job"
john S.
albany, new york
"Excellent service!"
kim T.
latham, new york
"Mark did a great job! He spent a lot of time looking into my problems I was having. He installed a new kitchen sink handle and it works perfectly!"
andrew G.
clifton park, new york
"techniciaon was efficient and personable"
sarah A.
albany, new york
brenda S.
clifton park, new york
"good technician"
sally C.
loudonville, new york
"The tech was great! i wanted to fill out a survey for him but the link did not open. Can you send that survey to me?"
shengbai Z.
watervliet, new york
helen K.
saratoga springs, new york
"Excellent service"
karen E.
halfmoon, new york
michael R.
queensbury, new york
david R.
galway, new york
james B.
delmar, new york
"excellent service"
mike S.
schenectady, new york
"Was told it would be a 4 hour job but took over 10 hours. He left a mess for me to clean up. Didnt put the piping where we discussed so it looks horrible. He didnt label the hot or cold value."
deborah R.
albany, new york
marvin S.
ballston lake, new york
"EXAMINED FOR LEAKING GAS -PROFESSIONAL, COMPLETE, KNOWLEDEGABLE, AND THEY EXPLAINED WHAT THEY DID AND FOUND NO LEAK"
harley M.
watervliet, new york
"On time, responsive, thorough"
eileen C.
cohoes, new york
kathleen B.
cambridge, new york
patty L.
cohoes, new york
"This was supposed to be a general plumbing inspection but was obviously just intended to generate new business for Roland J Down. The inspector just ran faucets, flushed toilets and suggested services. There are a couple of issues that I am aware of and he was able to provide price quotes for those, which was helpful and which I will be following up on, but if it were not for that, this "inspection" would not have been of much use. I will certainly continue to be a customer as Roland J Down has in the past always provided excellent service, but this "inspection" was a letdown."
edward R.
south glens falls, new york
kristopher H.
schenectady, new york
"Salesman tried to sell my wife new units that were unnecessary and lied to her about the issues we were having"
vincent M.
schenectady, new york
thomas D.
clifton park, new york
"Very personable as well as knowledgeable"
theron S.
latham, new york
"Miles the tech was great. On time, friendly, did a thorough job with my a/c service. Your customer service staff, however, mishandled an offer to move the appointment up a few hours (the change was not updated in your system by the rep, Donna I believe)."
john G.
glenmont, new york
alan K.
guilderland, new york
tom W.
saratoga springs, new york
"I have had nothing but great success with your plumbing division! They are all consummate professionals and take the time to explain everything to me in layman terms."
tom R.
clifton park, new york
ron L.
clifton park, new york
deven H.
albany, new york
"Courteous and efficient"
patrick F.
albany, new york
"Fast and speedy response and repair"
dan R.
glenmont, new york
robert P.
clifton park, new york
"Technician was extremely polite and seemed most knowledgeable"
jim D.
cambridge, new york
grace L.
troy, new york
janice S.
schenectady, new york
"Answered our questions, very helpful and thorough."
cathy K.
schenectady, new york
"He told.me his name and what services.he was doing Very respectful!!"
carmela F.
albany, new york
"Nick was very helpful and knowledgeable about our heating, AC in hot water tank."
phyllis M.
latham, new york
"Because the Tech was very polite and knowledgeable and explained the details of what he had to do to fix the problem so that I would know what to do if it happened again."
gene P.
clifton park, new york
dean noakes N.
watervliet, new york
"Technician very efficiant, polite. Informed us we would need to change filters and he would include filter size/number on email copy of service report/statement. We have not received filter info yet or copy of work performed."
brian G.
niskayuna, new york
renel P.
albany, new york
denis K.
niskayuna, new york
"It was easy to make an appointment, the service technician arrived within the window, and the technician was friendly, professional and careful of the house."
lawrence G.
glenmont, new york
"Original service rep didnt show. Very disappointing. The rescheduled service rep was very good."
bill M.
latham, new york
"Kevyn was friendly and did a thorough, professional job in a timely fashion.."
robert S.
burnt hills, new york
"They knew what they were doing."
robert E.
halfmoon, new york
"on time as scheduled , explained everything, it has been great to have Rj down for over 30 years"
john B.
gansevoort, new york
cheryljohn A.
schenectady, new york
"Timely arrival, efficient and personable."
pamela B.
saratoga springs, new york
archie S.
gansevoort, new york
salih C.
niskayuna, new york
"The technician (Stev?) made minimal effort to explain anything. He was there for a plumbing leak. Took direct 2nd request on our part to get him to walk into the furnace room with us to show us which valves turned off water, etc. (He wanted us to go in, find valves, while he texted in yard). One scheduler was excellent - the one who responded to me online text and sent technician out. The one who I had called right after filling out online text said nobody available til next week."
gerry R.
schenectady, new york
michael K.
ravena, new york
"Nicholas was VERY thorough and meticulous, the kind of employee that is a true asset to your company."
jeanne B.
ballston spa, new york
kathy H.
albany, new york
"Service was friendly and pleasant"
steve G.
schenectady, new york
"ALWAYS GREAT CUSTOMER SERVICE"
heather L.
halfmoon, new york
donna V.
slingerlands, new york
sherry P.
troy, new york
"The young man did an exceptional job. He checked to insure that the thermostat was correct based on the air temp coming thru the vents. No one has ever don that before."
dolores C.
amsterdam, new york
risa L.
east greenbush, new york
"He did an excellent job, finding the problem quickly and attending to it. Great attitude as well"
richard V.
middle grove, new york
"Joshua was very helpful and friendly"
thomas S.
rensselaer, new york
karen E.
amsterdam, new york
albert S.
cohoes, new york
"You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."
albert S.
cohoes, new york
"You sent a junior technician Limited knowledge about the system. He was courteous. He did find a wire problem... stopped service at that point."
hana P.
niskayuna, new york
"Knowledgeable and thorough technician"
jan P.
scotia, new york
"The technician was very knowledgeable. He was pleasant and respectful. He informed me about the service, cleaned up after himself, etc."
john L.
saratoga springs, new york
"Agent showed up on time. He was polite and worked quickly."
wayne T.
schenectady, new york
"the service was very good . the technician was very professional a lot of experience."
beverly M.
delmar, new york
"Very Professional, pleasant,"
byoung P.
niskayuna, new york
eric P.
albany, new york
"We are always happy with the service we received from your company. All of the folks who stop by are very helpful and do their work quickly and professionally."
randolph F.
gansevoort, new york
"The technician, James, was thorough, knowledgable, and polite. Perfect service."
timothy oleary O.
northumberland, new york
"Tom repaired a difficulty with our furnace that proved to be more troublesome than first anticipated"
john M.
saratoga springs, new york
"Very professional service in assessing my AC and preparing for the coming summer season."
kenneth H.
albany, new york
"Very professional, experienced and informative."
marilyn I.
loudonville, new york
"They were thorough and professional"
denis M.
delmar, new york
"Consultant was knowledgeable, personable, and determined."
john S.
albany, new york
"Vinny/Tech was excellent and the service overall is outstanding."
david Y.
albany, new york
lewis S.
voorheesville, new york
"Great tech very thorough"
ronald T.
rexford, new york
"Technician arrived on time and did a thorough work-up on my A/C system."
carol S.
albany, new york
"Very professional and through. Arrived on time."
joseph R.
gloversville, new york
"very satisfied with RJDowns. this survey covers all four emails you sent me. Thank you."
kelsey H.
ballston lake, new york
"Very thorough service and friendly technician."
mike M.
east greenbush, new york
"Kavyn K. the service tech that came out was very polite and was very knowledgeable in his ability to perform the air-condition ing check and services our air filter."
dale M.
delmar, new york
"i like it when the tech knows what he is doing"
glenn H.
hudson, new york
"On time professional service"
pamela H.
scotia, new york
"Myles Townsend. the serviceman. was prompt, extremely efficient, knowledgeable, and very willing to answer questions. Although he is relatively new to Roland J. Down, he is a keeper. I will be requesting him for next year's servicing."
catherine L.
schenectady, new york
"Myles was late for our appointment and called to apologize and let us know that he was on his way. Once he arrived he did a wonderful job cleaning our outside unit. I don't remember anyone else doing that."
robert G.
scotia, new york
terry C.
valatie, new york
gary W.
argyle, new york
"timely response, quick repairs"
robin C.
mechanicville, new york
"Customer service is great. Service is quick and reliable"
elliott culin C.
cobleskill, new york
"no comment"
mary S.
clifton park, new york
freda T.
mechanicville, new york
"Efficient, worked in the time allotment, friendly, answered all concerns."
nancy H.
albany, new york
"James did the work very professionally and competently. His people skills are great: on time, courteous, thorough. Remembered a prior problem (NOT of his making) and took the time to check it out. James is a keeper!!!!!"
herbert S.
saratoga springs, new york
"Our service rep was knowledgeable and very conscientious about doing a thorough job"
mary M.
rexford, new york
"Polite and knowledgeable"
brad F.
delanson, new york
"The technician was polite, informative & did a complete cleaning on our ac."
melissa M.
saratoga springs, new york
"In time. Informative. Honest."
peter K.
saratoga, new york
"Tremendous service"
paul K.
loudonville, new york
edna D.
schaghticoke, new york
jennifer T.
clifton park, new york
paula P.
halfmoon, new york
"Excellent service"
ann K.
saratoga springs, new york
"Your technicians have tried hard and repeatedly to fix problems with our Lennox system. However, this Lennox thermostat, which we rely on when we are away for the winter season is too delicate and also too complex. We have a Nest thermostat in our other home what has had zero issues over 8 years. Your Lennox computer thermostat gets messed up with power outages repeatedly at least once a year and even though it was replaced last year. It is a bad product."
nydia S.
waterford, new york
"Technician was competent, knowledgeable, & respectful of my property."
doug L.
clifton park, new york
brad S.
ballston spa, new york
"Member knowledgeable, on time. Made proper checks and discussed various questions I had."
krista F.
gansevoort, new york
"Technician spent extra time to explain how the system worked and what he was testing"
robert D.
gansevoort, new york
"Josh did a very thorough check of ac system."
marc M.
schenectady, new york
"very nice and caring person"
christophe R.
albany, new york
"Zack m was great."
harold O.
scotia, new york
erika K.
ballston lake, new york
cathy R.
cobleskill, new york
kristina K.
latham, new york
diane F.
latham, new york
"Excellent prompt courteous service"
michael M.
albany, new york
bernice H.
saratoga sprinbgs, new york
"Joe was a very knowledgeable young man and very pleasant. You should be proud of him."
elizabeth T.
niskayuna, new york
patricia C.
latham, new york
"Brandon did a great job with my annual air conditioner check. He was very friendly and explained everything to me. He gave me advice on things to do to extend the life of my equipment. H e answered my questions very well. I feel safe with him as a technician and having your company to help me."
ellen K.
albany, new york
"Technician was on time, very polite, and tended to his purpose without delay. He seemed very efficient and knowledgeable."
clare M.
rensselaer, new york
"Reminders sent for appt. date and time. Technician arrived on time, completed the maintenance check promptly, explained his findings and answered all our questions."
sylvia G.
colonie, new york
"Tech was on time, introduced himself, had service completed in no time"
timothy C.
delmar, new york
"Brandon was extremely welcoming, knowledgeable, friendly, helpful, and thorough. He takes his job seriously and is concerned about the customer."
james G.
albany, new york
"The technician was very professional and courteous."
philip H.
loudonville, new york
"Technician very efficient, professional and competent answered fully all my question"
deborah R.
albany, new york
"Professionalism"
karen K.
glenmont, new york
"The tech was very informative"
andrea U.
albany, new york
"I was a maintenance plus member"
robert W.
niskayuna, new york
"Courteous, accurate, & efficient."
paul M.
spencertown, new york
"Knowledgeable Knowledgeable, and eager to do the job required."
bruce B.
albany, new york
"HE WAS A GENTLEMAN AND WE TALKED A LOT , AND BOY DOES HE KNOW HIS STUFF WOW."
laura B.
albany, new york
"Enrique was very informative and considerate"
edward R.
south glens falls, new york
"Technician was friendly, courteous and very efficient!"
ron T.
latham, new york
"Tech was very good."
lori B.
clifton park, new york
william M.
albany, new york
dan L.
delmar, new york
kim B.
schenectady, new york
lawrence K.
niskayuna, new york
wanda H.
schenectady, new york
"The tech got here at the prescribed time and was very nice."
joel S.
selkirk, new york
janet M.
troy, new york
"Thomas was very efficient and professional"
paul T.
schenectady, new york
"Taking too many visits to solve problem"
john O.
glenmont, new york
"excellent technicians and friendly support staff"
l berkley D.
niskayuna, new york
"Had wrong part; failed to get correct part; work not done"
joseph G.
schenectady, new york
willard K.
galway, new york
"The problem was solved"
rich/bambi D.
mechanicville, new york
"very friendly and knowledgeable tech"
mark M.
fort plain, new york
eileen M.
cohoes, new york
joseph M.
troy, new york
"This was the 3rd visit in less than a week but your knowledgeable tech finally steered me in the right direction. I learned some very useful information about the fuse situation with my system."
mike B.
amsterdam, new york
"Professional, friendly ,knowledgeable."
john S.
gansevoort, new york
dwayne M.
albany, new york
"Fast, friendly, service."
john V.
clifton park, new york
"Roland J. Down is so reliable and there workforce very thorough and pleasant. Kevin was very informative and helpful!"
martha L.
clifton park, new york
peter V.
gansevoort, new york
"Service was prompt and service man was friendly and complete"
donna F.
rotterdam junction, new york
bruce P.
glenmont, new york
"technician was respectful of home and thorough"
eric D.
colonie, new york
"8"
cynthia O.
schenectady, new york
"Excellent service spontaneous emergency."
cynthia L.
troy, new york
"Service is efficient, timely, and procedures are explained clearly."
vincent M.
schenectady, new york
john B.
gansevoort, new york
"service is great"
john M.
amsterdam, new york
roland O.
clifton park, new york
"Your technician was very thorough and went above and beyond in cleaning my outdoor A/C unit."
philip A.
ballston lake, new york
"Efficient service as promised."
joan L.
rotterdam, new york
"It took several visits before the problem was resolved (hopefully)."
nancy S.
saratoga, new york
"The guys were great"
nancy S.
saratoga, new york
"The guys were great"
gregory B.
clifton park, new york
"Jack and Dan were very professional and courteous. Explained the work to be done in detail prior to starting. Work area was kept very neat. The completed job looked very professional."
david D.
stephentown, new york
"Professional experience with Jack and Ernie. They were mindful of our home and surrounding. A pleasure."
david D.
cobleskill, new york
"pleasant people working, professional."
jeff G.
gansevoort, new york
"Excellent Customer Relations"
peter K.
saratoga, new york
"Technician showed up within an hour of my call and both addressed my problem but also provided info on how to prevent in the future. Excellent experience with the tech."
anne S.
albany, new york
"Knowledgeable technician, Friendly and timely"
carol S.
delmar, new york
"Service was excellent. He took his time and provided information concerning my AC."
carol S.
delmar, new york
"Service was excellent. He took his time and provided information concerning my AC."
daniel L.
queensbury, new york
"Josh was great and very thorough. However, I was scheduled for 12-2pm and Josh did not arrive until after 2:30. This happens repeatedly so it is clearly not the technicians fault but the fault of the scheduling team. They have the technicians driving all over the place."
scott S.
clifton park, new york
"Guys were very friendly and knowledgeable. Told me all about what they were doing and about my system."
lee P.
voorheesville, new york
jeff L.
clifton park, new york
david S.
ballston lake, new york
jaime l/l L.
scotia, new york
"Toilet flanges were installed 1-1.5 inches to low and cost me more $ to have my contractors redo them so the toilets would seat properly once the flooring was installed."
frances R.
latham, new york
"Your company and staff are amazing."
jeffery T.
delmar, new york
robert G.
scotia, new york
"Maintenance man was respectful, polite, knowledgeable"
janet A.
troy, new york
"Tanner, the service tech, very knowledgeable, professional and friendly."
george G.
scotia, new york
wayne P.
clifton park, new york
"Technician was efficient, knowledgeable, friendly, explained things well."
wayne P.
clifton park, new york
"He was efficient, knowledgeable, friendly, explained things well."
doug L.
clifton park, new york
ron/denise M.
clifton park, new york
"nothing stopped him from doing his work"
daphne F.
ballston spa, new york
"Only thing that could have been better is if they brought a leaf blower to clean debris from bottom of outdoor air conditioner- I have no hose bib outside."
linda D.
loudonville, new york
"Tech was friendly, polite and explained suggested repairs so I could understand parts needed."
tim D.
troy, new york
"Rep arrived on time. Very informative and clear explanations to my questions"
stephen F.
albany, new york
"Excellent service technician was very thorough"
amy D.
waterford, new york
"Miles was very friendly and knowledagble."
elizabeth S.
schenectady, new york
"I am always very satisfied with the technicians that come to my home their always very curtious and explain everything that their doing and any problems they find and solutions"
donald L.
albany, new york
"very good service, but their is always room for improvement"
barry Y.
selkirk, new york
"Good communication on tech arrival time. Easy to make the service appointment."
elliott culin C.
cobleskill, new york
john B.
slingerlands, new york
"Would have been a 10 but due to no fault of his own, technician was very late."
james L.
schenectady, new york
"Technician was on time and pleasant to deal with. He asked at the end if I had any questions or conderns."
george S.
altamont, new york
"The three technicians who were here installing my new combi-boiler were awesome. Very friendly and helpful."
cynthia M.
queensbury, new york
"Steven was knowledgeable and explained what he was doing to me. Informed and pleasant!"
lisa M.
albany, new york
penelope C.
scotia, new york
mike C.
latham, new york
mike C.
latham, new york
debra spaner-smith S.
latham, new york
"The technician was very professional and explained everything. Especially different ways to use my thermostat."
melinda L.
cohoes, new york
"Technician very efficient, professional and friendly"
jeanne H.
colonie, new york
"Conor helped explain how to change my furnace filter and exactly why the typ I had was not good"