Roland J. Down Service Experts Reviews

"Punctual, Efficient, Professional"

"Service was very quick and I would have expected that the filter would have been part of it..My wife checked and needed cleaning..she took out and washed it ...I would have appreciated that it was brought to our attention to clean it."

"james excellent tech. spoke to me about the job & was very thorough"

"My scheduled time was 8-10 am...Shawn came a little after 8. He was friendly, efficient, and came to do what he had to do."

"The guy came previously and there was a gas leak and he never ordered the part or tole me the severity of what could happen. Sean was out here with a crew cut technician who was joking that there could be a monoxide leak. Now, Grid shut-off gas to my house and I have no gas and the meter is inaccessible by techinicans."

"Very efficient and professional"

"The guys where great, friendly and accomedating yo my needs as a handicapped person. However, the clean up (not a big deal) was totally overlooked. And, I was told the water should be hot in 20 minutes. The crew left then I left... the water still was not hot upon my return. At 7 o'clock the NEXT morning the water was still cold. I discovered that the circuit breaker was NOT totally turned on. I, thankfully, was able to correct the situation. This was my first use of the PLUMBING side of RJD."

"Came on time. Polite. Everything went smooth."

"Kyle is an expert at what he does. He is courteous and I am always confident that he does the job right."

"knolageable"

"I made about 6 calls before my billing and scheduling got straightened out. Your companys internal communication was a problem. I had paid online for 2 kinds of service and it wasnt recorded in the schedulers computer. Needed multiple calls to straighten this out. The service guys were good but the front office is a mess."

"on time, friendly, polite"

"The service expert was very good at his job, greatly at problem solving. He arrived promptly and worked quickly. I would recommend this company to anyone."

"Steven did a great job cleaning our furnance. Very through"

"Polite, answered questions."

"Arrived on time, was quiet, quick and polite."

"I was not told when I booked the appointment there was a "travel fee" - $106.92 is exorbitant and unreasonable assuming the technician came from Scotia to my condo - a distance of approximately 7 miles. Additionally, Robert never touched the faucet in question, he merely looked at it & advised me to replace it with a faucet from an RJD preferred supplier."

"Everything was fine with 1 exception. The new Thermostat is not working properly. I called this Monday, Oct. 12 and told your girl what was wrong. She said she would have your service manager call me back, but he never did."

"The tech worked quickly and intelligently to resolve the problem"

"Work was thorough and done quickly."

"Grant is outstanding! I enjoy speaking with him he goes over everything he does and answers questions thoroughly."

"tECHNICIAN JOHN was very well trained and knowledgeable and provided the necessary service to our heating cooling system ."

"I was bothered by the fact that I was charged $50 for a thermocouple on top of the service amount."

"Everything appeared to be handled in a proper manner."

"i felt service knows what he is doing, he was friendly and knowledgeable, easy to discuss about the issues we were having"

"Because John, who does all of our work, is very diligent and very detail-oriented. He also thinks ahead, providing us advice both in the present and for the future. He is neat and considerate, and a pleasure to work with."

"I am always very happy with the service!"

"Problem was diagnosed quickly both times the technician came out to my home."

"Problem with thermostat that I called about had resolved itself before he got here. He hazarded an educated guess as to why it happened."

"very professional and smart."

"Furnace tune-up was thorough and complete . He also set the new thermostat to the proper time and set Wi-Fi."

"Steven was on time and very courteous even though it was a heavily booked day. He found the source of our problem right away and fixed it immediately. He answered all of our questions and was very knowledgeable.Your receptionist was also prompt, friendly, and informative. Great job!"

"fast, courteous and efficient"

"Grant is the most competent and personable service tech ever."

"Technician seemed to know what he was doing."

"Devon was very polite and respectful. He found the issue quickly."

"Seems like did a good job. Was knowledgeable and polite. Informed me to order new parts."

"Technician was friendly, knowledgeable and very helpful."

"Technician was very thorough and answered all my questions"

"Rick was respectful and able to make the necessary repair."

"Good service"

"Diagnosing the cause of "no heat" was not an easy one. He felt it was a circuit board failure and spent time obtaining the correct one. I really appreciated the time he had to spend obtaining the part, and realizing which part had failed. I appreciated getting quick service under the miserable circumstances. So happy a tech was dispatched as soon as he was."

"Matt has been our service rep for nearly 30 years very professional and very accommodating and being on time thank you"

"We absolutely love Doug our technician ... he is very thorough doing his job on our furnace or ac tune up! Hes a great asset to your company !"

"Can Lay's expect professional excellent sevice"

"The service man was very nice and very efficient."

"Technician was very friendly and helpful"

"Sean was a great technician."

"Very professional and thourough."

"The tech didn't seem to know about the gas furnace. I had to tell him what had to be done."

"Complete and throough job."

"no reason"

"Professional service"

"Provided clear explanations on all questions."

"excellent job&great communication skills"

"Did all that was needed. And pointed out other future needs"

"The tech that came was very cordial but not very friendly He did the job he was suppose to do but appeared distant I felt like I was bothering him so I apologize"

"AJ and Nick were perfect."

"VERY POLITE AND EFFICIENT"

"They were very professional and listen to our concerns. They did a great job, they cleaned up and put things back where they belong."

"he knows hi job very well"

"Although the service performed was good, I was not happy that there were two people (one of which just wrote what the technician told her) in my home especially during this pandemic. Please rethink having multiple people come when they are not needed."

"Prompt Professional"

"efficient"

"Easy to work with"

"on time , prepared, competent, no complaints."

"Technician was polite and Brian was not pushy in selling new furnace both were professional"

"Prompt. Polite. Neat. explanation Of what he did."

"The technicians arrived right on time, explained what they were doing, and resolved the issue."

"They arrived between the designated times. They always thoroughly explain what they have done and why. The unit continues to work at a high efficiency."

"Prompt, courteous, professional & knowledgeable"

"First Tech niss diagnos; he also did NOT turn furnace ba ck on so I wish totally withoy heat. He needs significant training! Sexond TECH was great."

"Diego was on time, respectful and explained all the functions he performed."

"1. I had a leak in the connection to the water heater the leaked all night. The technician repaired the leak. The technician installed a shutoff valve in the line before the filter and a shutoff valve after the filter. With this arrangement, the filter can be changed in the future without any leakage. The filter is changed when sediment is observed. This monitoring is takes place on s frequent basis. I am relieved that I do not have to worry about a water leak.. I would like to add that my furnace and air conditioning unit was installed by Roland Downs and I am very satisfied of your service."

"It was a quote,it was the price I thought it would be. They really haven't done anything but quote yet!"

"I felt so bad the tech that came to service was very large and had to crawl under the porch to get to crawl space. He did a great job but seemed to have so issue getting theee."

"Matt was a wonderful technician he worked diligently was very polite and did a perfect job!"

"Technician was very thorough & explained everything he did."

"Very professional"

"Very friendly"

"The service expert not only fixed the problem, but also gave me good advice about getting my old water meter replaced."

"very courteous and efficient"

"My experience with the service from Roland J. Downs Service Experts on October 2nd was outrageously disappointing! The request for service was to have the shower drain in the downstairs bathroom snaked due to clogging. Before he started the project, the serviceman gave a quote of $247. Since having guests arriving in a few hours, I found that there was no choice but to agree on the charge. Its unbelievable that snaking the drain that took less than ten minutes cost $247 and having a service contract with a monthly payment $23.22 is not part of the quoted price. The cost breaks down to $24.70 per minute is ridiculous and is shameful price gouging and should be reported to the Better Business Bureau. After the service man left, I notice where he parked on the blacktop driveway were oil stains Immediately calling your office, and complained, and the serviceman came back to discovered the stains were not oil, but made from cleaning residue from his tools. He did hose the stains away. There was an inconvenience on both the serviceman returning and stress for me since my guests were arriving at any moment. When paying the bill by a credit card, the serviceman said the paid bill was e-mailed to me. This will not be available until the system processed it. When I called your office to complain about the stains on the driveway, I relayed that the paid invoice still was not delivered. Your representative said she would e-mail me the paid invoice. To this day I have not received it."

"I work from home in the basement on the other side of the wall from the furnace area. Reyaaz was very conscious on keeping the noise level down so I could participate on conference calls."

"always received good service right from the beginning. The young man doing the service this time was very pleasant and went right to work. He kept all protocol due to the virus as well."

"Pleasant, respectful, explained everything"

"The technician was very informative and extremely professional."

"efficient informative and ON TIME."

"Cleaned burner and replaced air filter"

"Elijah was very polite and professionally resolved our issue with the Lennox WIFI thermostat error code 38."

"Service requested was performed and technician was pleasant and knowledgeable"

"Good job"

"There was wrong information provided to us on pricing when we booked the service verses what the technician said the charges were in regards to the service program. No one contacted us to follow up on the discrepancy even though we called 3x to get clarification and resolution. Not the service technicians fault but customer service did not follow up."

"He did the same great job as he did with my last job I used Roland J down I believe in June 2020."

"Just puzzled. Technicians usually take an hour To do maintenance on my furnace but took only 20 min this time"

"on time, efficient service"

"Professional, personable, efficient, cleaned up well...."

"I called, they came as soon as they could. Great customer service"

"Prompt, professional, knowledgeable and courteous."

"Easy scheduling and you showed up as scheduled! Service providers were professional and efficient!"

"the tech was on time and did nice work"

"Ethan and Kyle were professional, friendly and helpful in explaining our new heating system. They answered all our questions."

"Tech arrived when scheduled; called in advance to say he was on the way"

"The team was knowledgeable and efficient"

"They did excellent work and were friendly and professional. I would highly recommend them"

"Knowledgeable, personable, efficient"

"fast, personable,efficient"

"Representative was thorough, friendly, and appointment was changed to earlier time which was convenient."

"Elijah was very detailed in describing his findings and in describing my options."

"Technician Robert did a great job in diagnosis the problem. My concern is we requested to receive maintenance copy receipts from RJD but have not received anything. We are moving and have to provide proof to the attorney we had maintenance to our heat furnace and our air conditioner. Please provide us a copy for the last two maintenance for both our units please."

"Technician was great and explained things well."

"Tech explained everything he was doing"

"Grant tried his best to get my thermostat up and working. Took his time and tried everything."

"Capable professional service"

"Very professional. Followed safety protocols. They did a great job wearing their booties in the house, and not tracking in dirt. They were friendly and very informative when it came to explaining the work they did."

"Prompt service and technician very helpful and knowledgeable"

"very knowledgeable sales & service staff, professional and courteous!"

"fast service, fast installation, everything well explained. issues resolved quickly"

"kyle was very knowledgeable and courteous and informed us on what he was doing."

"Seemed to do a thorough job, and was quite pleasant."

"They were on time the service worker answered all of my questions. They took the time to even put foot coverings on"

"time spent explaining things to me"

"Friendly, knowledge, professional."

"On time and fixed it right the first time"

"He was so great! Thorough. Friendly."

"Devon was sympathetic to my desire for hotter water. And reset the boiler from 120 to 140 degrees. I appreciate that he made the big increase rather than a few degrees at a time. His reaction was "of course," that he likes his own boiler to be 140 degrees"

"As always your technician (Justin) was polite and efficient. Did his job."

"Technician was great, answered all my questions, left area cleaner than when he got there. Furnace runs great. He asked if I had any issues with furnace. I had none"

"I made an appointment to have a hot water tank looked at. If I knew they didnt handle whirlpool products I wouldnt have been under the impression that a repair might be possible. Also was told I would receive an email for a quote on a new one. Never received it. It was an absolute waste of $100 to be told in 3 minutes that there was Nothing they could do because it was a whirlpool product. When I made the appt I thought it was DA Bennett which I have always gone thru which is why I purchased the one year plan over the phone. Your website is misleading because it still showed DABennett and thats the number I called. Your service was terrible and I would never use it so I wasted that $$. Already went with a different company and had my hot water heater installed. I will be sure to tell my friends, family, and coworkers not to use your services. I am Not the type to give bad reviews but I usually dont get bad service like this."

"They werent able to fix what thats leaking. So now Im see how long it take the part to come in and for them to come back out to replace and repair it"

"ANNE BIELKIEWICZ died in 2019. PLEASE UPDATE YOUR FILES"

"Fast, fair & friendly."

"Brian was very professional and answered all my questions I asked ! He explained all the options and products thoroughly!"

"Brian went over and above when he was here - discovered issues that should have been found on previous visits. Took the time to explain things every step of the way."

"Good analysis."

"Brian was very helpful in explaining some things to me."

"Question answered in 1"

"Fixed the issue quickly. No questions asked. Thermostat was configured incorrectly when replaced in March 2020"

"The tech did a great job; however, he was 45 min late and did not call ahead of time to let me know. My appointment was scheduled between 11- 1 pm. He arrived at 1:45pm. I had to be at another appointment so it effected my personal plans."

"Serviceman was very personable but professional. Good service. Explained when we asked questions."

"The technician performed all tested in a timely manner."

"Rick and James were courteous and hard working. They verified the results of their work before they left and made sure I was comfortable with the results."

"Great personality"

"The technician was very professional and pleasant"

"Devon was very informative and advise me of all the challenges I had with my furnace and hot water heater. Cheri was very informative and was able to actually get me taken care of with a new hot water heater air conditioner and furnace being installed this Thursday."

"The service was efficient and the technician provided excellent advice on ongoing maintenance."

"The entire end to end process was very smooth and efficient. Your team was out here on an annual maintenance and casually mentioned the Media Filter option. I inquired about the cost and was interested. Someone called me to schedule, Mike showed up on time and did an outstanding job."

"Technician lives nearby and routinely services our account. He is affable, knows our system and gets the job done correctly. That's more than we can say for Main Care system tune-ups."

"Ernie and Kyle were terrific!"

"The technicians were extremely polite and professional. Very careful to keep the house clean while they worked. They explained the process to me step by step in a way that was easy to understand."

"The technician was to be at our house between 4 - 6 pm but was going to be a little late so the office called at 5:50 pm to let us know that. The technician knows his job and was very personable. He provided service to us at our old house too."

"Very polite and professional"

"Everything went super from sales to installation. Very pleased"

"Good service from courteous workers"

"Proficient techs. Explained everything with clarity. Clean and neat during and after they left."

"Tech appeared to be very thorough and explained what he found and what it meant"

"very thorough & detailed"

"very professional and friendly"

"If the technician that serviced our furnace and air conditioner had checked everything over befor he left we would have had a gas supply when we turned it on instead of 56 degrees."

"Justin assessed the issue quickly and made the corrections; the problem seems to be resolved. He was very easy to communicate with and explained what he was doing and why. Cleaned up and was very conscientious about COVID-19 precautions."

"Knowlegable thorough in his work"

"Got fast. Service"

"Prompt, respectful"

"Although Josh called to inform me he would be running late, it was inconvenient that he couldn't be here during the 4PM-6PM scheduled time. The estimate for repairs is high - almost double what it should be - and even though the work will be done eventually, I was left without a functioning kitchen sink for four days and charged $70 for the initial visit to provide the quote. All of these reasons lowered my rating from 10 to 8 stars. I'm not completely satisfied."

"Technician excellent Extremely personable"

"Great Technician . Professional and courteous"

"Polite courteous did a good job"

"We had just installed new floor tiles. Although the technician had a vacuum with him he left debris on the floor which I had to clean up."

"Both Reps were very professional and respected my home. They explain the process and what to expect upon completion."

"Rey and AJ were absolutely great. They worked straight through start to finish and cleaned up after wards so it looks like the equipment was always there (except for it being brand new) I really appreciate how well they handled questions I had."

"We experienced the same problem that happens every year...our boiler takes a special nozzle that isn't normally stocked on the trucks. Every year I call to remind RJD about it, and I'm always told there's a note about it on our account. Again this year...no nozzle on the truck, requiring a return visit. Otherwise, the service has been very good."

"Justin and Ben were great! Very professional."

"Josh did a good job and we appreciate him coming back to correct the problem form the first visit. I didn't rate this a 10 because the woman I spoke to for him to come back also promised to look into a question about a previous plumbing visit where it isn't clear if I received the appropriate discount for being a Plus Plan member never called me back. I guess I will have to call again which is unfortunate."

"I was not informed that I would be charged $95 for a filter that could be purchased online for $38....."

"Knowledgable and effecient."

"they were very informative"

"Technician young and inexperienced with his trainee, damaged wire to my furnace and had to call for backup. Was at the house over 2 hours. Gave me attitude when I asked questions. Senior tech came to finish the job the two couldn't handle. He was good but I did not get the name. I later went in the laundry room where furnace was and saw my antique chair in the middle of the floor that they had been using. The chair was in a different room of my finished basement against a far wall in storage. What gives these two the right to be going through my personal property and using a chair that they did not get permission to use, and why are they in a different room of my house other than the furnace room? Why are they looking through my personal property and why are they even sitting down on the job? I called the office number and a woman took my information and said she'd have a supervisor call me that afternoon. Well I never got a call nor did I ever get an e-mail receipt of what was actually done to my furnace which the technician said is now company policy. Unprofessional, unacceptable. Your company has definitely not lived up to what it used to be in the past and being a long term customer, I expected better."

"Excellent personal service"

"Our technician was wonderful! He corrected an issue With the wiring installation (that should not have been a problem) With professionalism and knowledge."

"Robert noted on his first visit that our faucet was completely rotted under the sink. He did not charge us then recommended a plumbing supply store. We got the new faucet and he installed it at the price he had quoted. Service was quick and excellent."

"H3 was very knowledgeable and courteous."

"Was told we need a new hot water heater and boiler and that someone would get back to us on Monday (9/21) with details.This is the second time we have made this inquiry and been told someone would get back to us...Do you not want our business/"

"Level of service."

"prompt, courteous service"

"Work completed quickly and professionally. The Techican explained everything he did"

"Tech was very polite, explained fully."

"Timely, knowledgeable, helpful and efficient service"

"Prompt, courteous and professional"

"The team of 2 - technician and residential sales consultant - were very thorough, answered all my questions and were helpful in solving a minor problem,"

"Very conscientious about Covid, plumbing problem, explained thoroughly and made sure I didn't have any questions."

"Grant was very professional"

"Got here on time, very professional, attentive to COVID guidelines"

"courteous identified and fixed quickly"

"Unfortunately, the service rep could not duplicate the problem and the unit checked out fine. Too bad because in my experience these intermittent problems usually reoccur."

"Technician was very timely and polite. Explained all he was doing. He also wore his mask total time he was here."

"Timely, courteous, efficient"

"we have used your company for years, We have always received prompt service, with professional technicians. Timely and polite"

"They came on time; worked diligently and made sure they laid down covering over my carpeting so they did not cause it to get dirty.They kept me informed of what they were doing and warned me when they may make noise or cause the smell of smoke.. Reyaaz showed me how to use the thermostat and change from heat to coo when necessary.."

"Very informative. Answered all questions. Very friendly, clear, concise presentation."

"On time for appointment Knowledgeable Politeness Impeccable service"

"The service tech, Kyle, did a great job. Very professional. Cleaned up after the work very well. Something out last service group did not do."

"Very efficient, knowledgeable"

"All smooth pleasant"

"Derek was very knowledgable, thorough, courteous & a pleasure to work with."

"Thought it was great to get appointed so quickly. He arrived within the timeframe I was told and everything went well"

"This was the third visit in 2 days. This tech came into our home and checked the thermostat which proved to be the reason for no heat. He explained everything and was most polite and sympathetic."

"Excellent communication & explanations by both the technician & office staff. Very friendly & kind. Timely service."

"efficient, friendly and did a great job"

"Devin was on time, very personable and knowledgeable. We liked him very much."

"Everyone who came to my home to install the new furnace did a great job and they were clean, courteous and mindful of the Covid situation."

"Matthew did a thorough job of checking my four year old furnace to be in good shape for another winter."

"Service technician arrived within specified time window and did a professional job of inspection and maintenance."

"I appreciated the call from the main office that the tech would be late. Derek was very friendly and kept me informed of everything he was doing. Derek kept his mask on and serviced our tankless water heater and furnace in a timely fashion."

"He has been here before so he knows the property, is very pleasant, professional, knowledgeable, listens to any concerns I have and fixes them, and a pleasure to work with. Look forward to seeing him again."

"no problems"

"Came on time and did job well"

"very efficent and very nice techs"

"Your service person was most thorough. Found something that could have happen after last visit in May. Explain everything I ask with great patience and detail."

"He is always friendly, efficient and knowledgeable"

"I watched him work and he was communicative about what he was doing."

"He was thorough."

"Tech was VERY KNOWLEDGEABLE and educated me"

"The technician and team was great"

"Nobody's perfect, but close"

"John is very efficient. He explains everything and is very easy to talk to."

"Ethan, Chris and Kyle were prompt professional and respectful of me and my home."

"He was thorough and inspected and cleaned everything"

"Paul was wonderful and looked over all the furnace and explained what ever issues he found. I was very impressed."

"Heard what I needed done and fixing. And quickly and effectively dispatched of the tasks."

"My furnace is broken and I was told someone would get back to me on a plan within 1-2 business days, it is been 6 with no word"

"It took 3 times for your technicians to finally get my tankless hot water heater working. The installer did it wrong, the first tech to come fix it, didn't. Finally the 3rd tech had to cut the pvc piping and redo it to finally get it right"

"Timely, efficient, cleaned up work area"

"Gentleman was on time very courteous and answered my questions."

"Polite and informed as he worked"

"On time, polite and seemed to know what he was doing- hope so:)"

"John was friendly and professional. He has serviced our furnace in the past. He took the time to explain what he did."

"he did his best end results were good"

"Ethan and Ernie were great! Very professional and knowledgeable."

"No one asked me the type of unit and only when the tech. was at my home for 1/2 hour that I was told that as this was a hot water heater from lowes and that there was nothing that could be done."

"Received excellent maintenance of our heater and technician was professional and reassuring, thanks !"

"On time. Clear explanations."

"Kyle and the other tech did fast work and gave honest advice."

"Very thorough, and cleaned up when done."

"Mathew and Brian and personable and knowledgeable."

"Ernie is vey easy to deal with. Pleasant and respectful. Knowledgeable and very hard working. He was open to answering any and all questions or concerns. We appreciate his service."

"Steven was worked quickly and efficiently"

"Friendly, efficient service"

"Technically proficient."

"Good personality, identified the problem, fixed problem, reviewed in detail at the end"

"I called for service, and it took almost 24 hours for someone to arrive. The price for the service was very high for the cost of the part and the time it took for the repair."

"Elijah very patiently worked through re-enabling my boiler and re-activating the hot water function. He was pleasant to work with and took the time he needed to be comfortable everything was again working. Kudos to him!"

"complete and thorough, explained details"

"The technician was very professional and informative when asked questions."

"I was dissatisfied with no one advising me of the delay- When I called the girl was not helpful at all and said I had to wait until 10am before they could see if tech was running late ( time was 8-10am )- after 10am I then got a call that told me that the tech was on a emergency call and unknown how long it would be. He ended up showing up about 1045am. The tech did things to my furnace that was never done in previous years- he took parts out that were never taken out and this made us very nervous. The tech was very nice but nothing was put on his feet so to protect our home from the virus that is circulating which also made me very nervous- maybe disposable shoe covers for each home ?"

"very knowledgeable and professional...great customer service given to me...pleasant personality"

"Polite, efficient."

"Prying on single women"

"Excellent technician"

"Rich was as polite as a person could be . He was also very helpful, knowledgeable and fast."

"The technicians (one regular, one trainee plus supervisor) came more than 90 minutes after the scheduled window end time. I hope they did what they said they did. They also replaced the furnace filter, which I had purchased and planned to install at a later date, without checking first."

"They did their jobs well."

"tech was very helpful"

"very professional"

"Mr. Lennox encountered a very clogged main drain trap but he worked very hard to clear the trap. He remained calm and very professional. He also took care to minimize the mess that this would inevitably create and did a great job cleaning up after the work was completed."