Roland J. Down Service Experts Heating & Air Conditioning Reviews

"Ethan and Mike provided excellent service. They installed our new furnace and cleaned up very well after the job was done. Ethan showed us how to use our new thermostat. Both technicians were very professional."

"Not on did Grant provide all the needed service and explained what and why he was doing certain things when asked."

"The technician was courteous and knowledgeable in the information he presented during the servicing of my system."

"A very thorough job was done."

"tecnician called to say what time he would arrive and was at my home when he said he would be. Technician respectful and abidedby social diistancing!"

"Twice now your company has helped me out in a pinch. Because of your weekend service I will be purchasing my next furnace hopefully with your company. Thank you!"

"The guys were GREAT"

"Very polite a d professional"

"Explained things"

"A very knowledgeable and courteous technician."

"When I called in for service at 7:30 a.m. because I had no heat. I was told that someone would be at my house mid to late afternoon. As of 6 :00 p.m. no one had showed up or call me. I called in and was told the person taking my call did not enter it correctly. finally had someone show up at 7:20 p.m. I needed a new furnace it was determined. ."

"Had 2 reschedule due to a no show by RJD during our scheduled timeframe and no call stating he would be late"

"They were great during these trying times"

"he was polite, friendly, wore rubber gloves, and respected social distance. very comforting."

"Grant was professional and respectful."

"Even with the current events, they were able to get our system installed and working as quickly as possible!"

"SAME GOOD SERVICE"

"Very professional"

"On time, courteous, knowledgeable and respected our home."

"I liked the way Anthony explained what I was buying. He walked me through the steps of financing the balance I had. The workers were kind and also explained in detail how to work the new equipment."

"All 3 men were very courteous,profesional,and knowledgable and fast at installing the equipment!"

"Thorough"

"Respectful of social distancing but kept me informed of what they were doing."

"Devon walked me thru every step of the service. Keeping 6 apart, he made every effort to identify the areas he was working on and what he was looking for."

"Efficient service, on time, kept us on top of what was being done"

"self explanatory, its always done right with Roland J Down"

"Friendly"

"Grant's attention to detail in his work was outstanding."

"In and out"

"Joe and Rick figured out the issue within a couple of minutes. They also did a full home inspection of the plumbing. Very professional. They didnt take up a lot of my time."

"Technician arrived the same day as the call. My only issue was that 3 people showed up for the service call. When I questioned why ( since this had never happened in 20 years), I never got an answer."

"They did their job, were courteous, and prompt."

"They solved my problem quickly"

"The technician was very courteous and gave me the information I needed."

"Genteel were very professional."

"They did an outstanding job on the install. Answered my questions. Very professional. Cleaned up everything before they left."

"The guys were really nice. Informative. But when they changed my thermostat I can't get it back the way it was. I've been online to no avail. Can't find programming stuff so it's all screwed up."

"The technicians were very professional and helpful. But I feel that the rate of $400.00 for the labor for installation of an thermostat and elements foe an electric water heater were way over priced. So I refused the installation at that time."

"The technician was exceptionally careful and provided amazing service."

"Efficient, pleasant & informative."

"Devon was respectful of our property - he brought booties and used them. He also knew what he was doing and was very helpful."

"I know RDJ provides dependable, quality service."

"very professional. Went right to work. When done explained what he did and state of the equipment. Very personable."

"Knowledgeable & respectfull technicians."

"Work was done well. They did not clean every area that they got dirty."

"There were two problems that occurred when a service Expert was here to clean the AC. Both problems were solved by two different teams of Service Experts. There was no delay"

"Technician was professional and didn't rush, and was very thorough."

"I was out heat for three days. Your technician replace the motor to working unit."

"The technicians were very professional"

"Tech provided service that the previous tech individual overlooked."

"I had questions and he had the answers"

"Fast and honest service."

"Fast and clean job"

"Service was great, but place initial call at around 8:30am. No callback all day on status. Tech finally arrived around 6:30pm. Would have been nice to have received status updates on time of arrival (even if it was going to be later in the day)."

"Technician was prompt and courteous"

"The Technicians were very thorough - updating us as they went along as to what they were working on..."

"They were efficient, clean and informative."

"Your people got my problem solved in one day after I called."

"Gave all the info to make decisions Techs did super job on installation"

"Fast, thorough n courteous"

"They called before arriving, they were on time and professional."

"Guys were great... knew exactly how to diagnose the problem."

"Matthew and company were professional and very helpful answering questions."

"The saleswoman was professional, approachable, competent, through and pleasant. she could answer all of my questions and is a good example of what a proper sales person should be."

"The salespersons friendly and knowledgeable."

"There were no issues and they answered my questions."

"everything was done as expected within a reasonable time frame. techs were friendly and courteous."

"Polite. Answered questions thoroughly."

"The technician was early, friendly, and did a great job."

"the men were on time courteous and solved my problem."

"The technicians were on time, respectful and professional"

"Matthew has been here a few times. He is always so pleasant and informative. He is a great asset to your company."

"Patrick was early, did his inspection quickly and pointed out an possible issue for the future of our air conditioner. I appreciated that he pointed it out."

"As usual the team sent were very concerned about our problem and making us comfortable again. They were very professional, knowledgeable, neat, and fixed the problem quickly and correctly."

"Techs were extremely fast, polite, and did what they came to do."

"Ethan, Nick, and Ben were punctual, efficient, and professional. They explained everything well and left everything in great shape."

"The technicians arrived at my home within 2 hours of my original call, and had diagnosed and completed the work in about an hour and a half, all at a price that was was less than I had expected."

"Serviceman was polite, efficient and knowledgeable."

"Everything was done well and some good advice was given on furnace maintenance."

"Answered questions I had about the comments on the receipt."

"Very knowledgeable, friendly technician. I appreciated his willingness to educate me about my heating system."

"Elizabeth was very knowledgeable. She has a mild manner, not pushy or hard selling. She knew everything about the various parts of the system we purchased."

"Technicians arrived on time and performed their work in an efficient way"

"Personable did his job promptly"

"You were prompt and followed through with what you promised. The technician was great and went out of his way to be clear about our options and worked efficiently. Everyone at the company was very professional."

"they did an excellent job"

"as always great job"

"Service was very good. Tech seemed very knowledgeable and seemed to do a good job."

"good service"

"Breath of fresh air. Diagnosed problem fixed issue. Courteous and knowledgeable. Id suggest making Doug ceo of RJDowns!"

"service was very good efficient and tec was very polite"

"Prompt and efficient"

"Cheri was very professional and listened to all my questions."

"First off they were right on time. Everything was explained to me before the work started. The only time that they stopped was for a short lunch break. They were very polite and clean. The job was done in a efficient and timely manner."

"The serviceman arrived within 45 minutes of my call and corrected the problem within a half an hour."

"The first tech took a great deal of time and care into servicing the furnace but did miss a problem. However, the second tech quickly fix the problem that caused the furnace to shut down."

"He was professional and good personality"

"The service technician and salesmen were very courteous. The technician was knowledgeable and informed what was done and what parts needed to be replace. The salesmen informed me that the boiler was at the end of its life and needs to be replaced. He explained to me 3 different equipment monthly affordable plans. I will pick one of these plans soon."

"service prompt, professional friendly"

"They were Both Koteas and provided good answers to our questions"

"Timely repair. Donna who arranged it was so kind and helpful. Matt, the technician was knowledgeable and very skilled and a very nice person. Please send him again."

"Courteous, clean, professional service and able to answer my questions in a way I could understand"

"They were quick. Appeared to know what they were doing. Communicated effectively. Cleanup was a bit spotty."

"Very personable, gave me options, efficient, and professional."

"arrived on time, was easy t set up the appointment, no issues"

"Very professional, on time, and alerted us to a potential problem with our hot water heater."

"Technicians were courteous and knowledgeable"

"the men were efficient workers , neat and keep things cleaned after they finished very happy with their work."

"Very nice guys. Knowledgeable and professional"

"While the 2 technicians were on time, courteous and respectful, the quote for doing a VERY minor job makes me re-think signing another service contract with your company when my current one expires."

"Excellent service and installation was completed in a workman like manner"

"Technicians on time and respectful."

"Brian and his assistant were timely, professional and informative."

"The tune up was done timely and all questions answered."

"Polite service and informative service. No"

"She was great, explained everything well, gave me the right number of options."

"On time - Explanations and cleaned up as he went"

"he was on time,checked out everything.very good service."

"Tech appeared to be thorough checking system installation and cleaning all furnace areas."

"respectful and fast."

"Friendly and knowledgeable about the product we were interested in."

"I trust the technician and salesman to help me find the best solution for our needs."

"Job completed... Techs had issue(s) with equipment/supplies that extended the visit"

"Everything was done to my expectations."

"He did a Good job"

"pleasant"

"Thought I already did this survey, but the three guys did an excellent job, worked very hard. You're ;ducky to have them as employees,"

"On time, courteous, efficient, knowledeable and very appreciiative of the time having things explained to us throughout the entired installation."

"All technicians were completely professional in all aspects of my new installation"

"Salesman. Was very good and helped set up appointment. Techs were very good, worked fast and did a very nice job. Very happy with the results and with everyone I encountered and worked with."

"Whole process was very effortless on out part. The technician was very professional."

"Tech was very professional and answered all of my questions."

"Ethan, Bryan and Kyle were very punctual, neat, knowledgeable, courteous, and efficient."

"Was able to make a "next day" appointment for furnace service. Very pleased with technician (Doug). He was very friendly and took the time to explain all aspects of the furnace service and answered all questions that I had."

"Identified an issues and explained the details in easy to understand terminology"

"Fast, efficient and effective service"

"Sean was very professional and took his time to assess our needs."

"Work was done quickly, neatly and the tecs were very courteous"

"On time,worked quickly and explained his tasks."

"He was in and out quickly. Was polite, friendly and professional."

"Your technician came at the appointed time, did his work quietly and quickly; he even cleaned up after himself!"

"The plumber was able to properly identify the problem."

"Tech did an excellent job."

"Took the time to explain the process and the city codes that would effect the installation of a new furnace."

"The visit was timely, John was very polite and appropriate, he gave me the needed information at the end, and he was a lovely young man. He made me fell ok about my messy basement and liked my dog!"

"Devon was very pleasant, thorough, clean, and explained everything he did to me."

"I liked the guy, but he couldn't seem to get the pipes fixed, ended up cutting the whole drain out and replaced it. He was here for 4 hours and towards the end got very aggressive and yelled curses at his phone and the pipes a lot. I can understand that but my friends didn't want me alone in the house with him. The repair lasted only 3 days and is pouring out the ceiling again."

"ALL EMPLOYEES WERE KNOWLEDGEABLE AND VERY PROFESSIONAL."

"Courteous, efficient, explained the system well"

"Three guys installed my furnace (Rusty, Joe, Chris). They worked very hard."

"Very prompt and courteous."

"I still am experiencing an outflow of about a gallon of water in 24hours same as before the replacement of the pressure relief valves.I wonder what is going on?"

"Richard was great spotted problem right away and repaired it."

"On time, quick, thorough."

"Normally everyone's a 10, but we were supposed to get follow up about replacing the heat exchanger."

"On time (early, actually), clear answers to questions, polite, neat"

"Serviceman on time and fast"

"early for appointment"

"Doug was very polite and informitive"

"It was ok"

"Kyle is the best , friendly, informative . I trust him"

"He was prompt, quick, and apparently quite competent. He was aware of our contract and had good recommendations on service."

"They were very informative, neat , and curitious."

"James Ethan and Nick did an amazing job. They were fast , friendly and very professional."

"Greg and Sean did a thorough servicing, as always. We have always used this company for every mechanical we own. They are definitely the Experts!"

"Tech did a good job and explained what was going o"

"Needed heat and they came through"

"Technicians were professional, quick and did a great job!!!"

"efficient"

"He clearly explained what we was doing and how the problem may have been caused."

"Mohammad was quick and efficient"

"Within 12 hours I had a leak in a pipe and the sink trap was also leaking."

"The tek was very good and professional"

"Personable Working after hours. cleaned up."

"Tech came at the scheduled time and provided the required checks."

"He came on time and did what he was supposed to do."

"Service man knew what to do to solve the problem"

"On time courteous"

"Answered all questions. Professional. Courteous"

"Elisabeth was very thorough and friendly when evaluating and pricing the system. James and Nick did a fantastic job installing. Friendly, efficient, hard working."

"The Tech quickly diagnosed the exact problem, answered my questions and fix the problem. Then he double checked that no further gas leaks existed."

"The overall job was very well done, however, the exterior metal plate covering the old hole did not look very clean and finished."

"Grant is friendly & his troubleshooting techniques are organized."

"Efficient, knowledgeable, respectful"

"Mohammad was very helpful and kind"

"good work."

"Very personable and knowledgeable technician."

"Technician was very personable, knew his job and was very efficient"

"Mohammed did a very thorough job, but besides that he was especially cheerful and pleasant."

"The service rep was outstanding. However I was charged about $145.00 for a part I found online for under $20.00 which would indicate you could even purchase it for less! Your parts markups are just greedy!"

"Thorough and expertise My one rating for the next two questions relate to prior experience trying to get someone to respond in timely fashion when my furnace stopped working last fall."

"Rick didn't have a 40 gallon tank on the truck and called the office and they brought one to him while he was taking out the old one!!! Big time saver for me to get to work!!"

"Why would you assign a tech that is going on vacation?"

"setting up installation, options to choose from, 'financing', quick installation, and any questions answered. everything was great"

"Technition took his time and covered everything."

"Techs were very thorough n knowledgeable"

"Almost a misdiagnosis. Rick quoted me $3400 to replace the water heater which was not, in fact, the issue;I asked him to continue investigating the true source of the water leak which ended up to be the pressure tank for the well. He quoted me $3200, noting it would be a pretty quick installation. I called the company that dug the well initially; their estimate was about $1000."

"Rick was excellent, helpful, professional, on time, and called first. He stopped the leak and recommended where to get a replacement kitchen faucet. He checked for water damage."

"Very prompt and courteous. Very thorough explanation of service needed and after the job was finished."

"Very knowledgeable and professional."

"Very professional & informative Very friendly"

"Responsive and informed."

"Very happy with Elijah's service. He was polite and professional and did not take up too much time. He took care of what needed to be done, and gave us some great advice about our water heater as well, and the options that Roland J. Down provides in possible replacements."

"The service men were cordial, explained what they planned to do, did it, and then explained what they had done to my satisfaction!"

"Polite and thorough with his explanations"

"Did a great job."

"Solved my issue in a timely fashion. Was knowable and helpful."

"corrected problem quickly and easily expanded problem."

"on time arrival; well informed, well trained and personable technician."

"Excellent service"

"They were prompt, friendly, efficient & answered my questions."

"Professional, They knew what they were doing, operated as a team, Pleasant, courteous"

"Tech thought he was here to fix a thermostat when it was for maintenance"

"Very friendly throughly explained things very very helpful!"

"Timely, technician knowledgeable and professional."

"John was extremely polite and did a fine job and explained everything to me."

"Arrived right on time. Moved vehicle upon request. Explained options for future system."

"Not sure what the mans name was who serviced my furnace, but he was in my basement for 30 minutes and I never heard a sound from him. I didnt have to sign anything, no receipt and he never dated or signed the sheet on the side of my furnace."

"Service tech showed up with a sales person. I never invited sales. This I feel led to a you need a new furnace without really investigating. Tech shut my furnace off like it was a safety problem. I said turn it back on it worked good enough to heat house."

"The technician was very informative and went over every detail."

"Friendly and informative"

"they did a good job and cleaned up after themselves"

"Devon arrived on time and explained in detail the service doing on the furnace."

"Ernie and Nick were very professional, did the jobs efficiently, and with minimal disruption to my home. They were very pleasant and answered all my questions...AND solved my problems!!!"

"Provided a thorough explanation of the service performed on my furnace and operationall checks."

"He was nice enough to change my filter"

"Service tech was on time. Respectful of my time. Shared information as appropriate. Answered all my questions."

"Doug was very helpful and customer focused!"

"Techs were friendly and efficient. Came on time."

"The furnace is as quiet as advised."

"Justin and Brian were very courteous and polite. They worked without interruption and completed the work in a timely fashion."

"Very Knowledgeable, helpful"

"Scheduled immediate service.."

"Very friendly! Did a nice job."

"Brien has been here twice now and he does such an excellent job. Very professional and respectful."

"Always thorough. I am positive that the efforts provided through my service contract and made my heater last for a long, long time."

"Great technicians and service."

"Technician was very friendly, professional, & knowledgeable."

"The tech was very polite and helpful."

"The technician was very helpful and nice. He explained everything that I needed to know."

"They got right down to business and professionally did the task at hand. Also took the time to show me how to operate the new programmable thermostats."

"On time, friendly tech"

"They were very professional. They took the time to explain things and answer any questions we had. They were also very courteous."

"The work was done in a timely manner and with professionalism."

"wasn't fixed correctly the first time. Had to take another day off work."

"Grant was the most knowledgeable and helpful technician I've ever had the pleasure of dealing with. I cannot praise him enough"

"The technician knew his trade and explained the problem (s) and offered applicable solutions. He explained what had to be done and why."

"I have been doing business with Roland J. Down for many years and found the technicians to be knowledgeable, professional and courteous."

"Our weakness in the new system was researched and explained."

"I am very pleased with my service today. Richard and Josh took the time to solve the issue."

"Serviceman was polite and performed his job in a timely matter. Just need to buy air filter and change it. I had thought that would be included in the 10 year warranty we purchased for the both the Furnace and A/C."

"I didn't catch the serviceman's name, but I must say he was very polite and efficient. He also did something no other service technician ever did--he offered to help me carry in my groceries! I didn't take him up on it, but I think that was so nice and very unexpected. He also asked me for a paper towel so he could wipe up the melted snow he brought in. What a considerate gentleman."

"Excellent timely service"

"Prompt; Courteous; Professional."

"Technician was friendly and definitely knew what he was doing."

"Technician new what he was doing and was very friendly and considerate"

"Fast service"

"mohamid was careful and thorough....pleasant and kind. I think there is a round black cap missing from the black dehumidifier box where you add vinegar. Please see that I get a replacement for that cap. Thanks"

"Your workmen arrived on time, and gave my furnace a complete inspection. They courteous and made needed repairs. They kept us informed about what they had done and made the whole process painless and upbeat."

"Prompt professional service"

"Friendly and efficient, great service."

"The best service we have ever had. I would like you to put his name on our next service ."

"They fixed the problem even to the extent of driving to a parts location to pick up the part needed."

"Needed emergency service and technician was very prompt in coming to my home. We had heat within one hour of his arrival."

"Explained everything very thorough and knowledgeable"

"Richard was able to resolve our immediate need in the very early morning hours"

"The Service Representative was very friendly and performed the cleaning of our furnance in a time manner and explained his findings."

"I did not understand why I received an email to service my equipment in the middle of winter, when it should have been serviced in the fall prior to the heating season!!! I thought it was to service my air conditioning, and that is the ONLY reason why I had the servicing scheduled. Also, the technician must have had an eyesight problem. He told us you did not carry filters for my unit. Had he opened his eyes, he would have seen 2 (TWO) brand new filters next to the heating unit that he could have installed. I'm not new at this, and KNOW enough to have filters available."

"quick and professional"

"Efficient, thorough,"

"greg was considerate, kind and very professional"

"Shawn was super accommodating to our schedule"

"Devon was great"

"The installation crew (James, Chris and Nick) came on time , were professional and courteous and completed the job in a timely manner"

"Service man was professional and efficient. Also very neat and clean."

"I felt the technicians were very professional."

"Tech was polite and did a great job cleaning my 2 furnaces."

"Friendly professional service"

"Appreciated that RJD has training for new employees. we were glad to have all three men."

"They were courteous and professional, willing to answer all of my questions, honored my additional requests (saving some parts from my old installation rather than trashing them, adding additional sealant to spots where the UV light shone through, etc)"

"Called the number later in the evening and a Rep came out at 10PM and called to tell me the plan. He was very nice and had a great personality. His name was Richard. I think you need to give him a raise."