Roland J. Down Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 16,134 Reviews
jill P.
schenectady, new york
"The service provider was informative, polite, respectful, thorough and conscientious."
jamie H.
latham, new york
lloyd K.
colonie, new york
"only leasing prices and inflated bottom line pricing which is higher than competitors. Purposely complicated and not realistic."
fred V.
gansevoort, new york
clifford S.
schenectady, new york
"TECHNICIAN DID A GOOD JOB AND EXPLAINED EVERY THING HE HAD DONE WELL."
radah M.
schenectady, new york
kenneth E.
schenectady, new york
linda S.
schenectady, new york
"He was very personable and professional. Very prompt being here on time. A true asset to the company"
branden W.
greenfield center, new york
"Very informative about replacing the furnace and air conditioning. They made sure that we didn't have any questions."
john S.
troy, new york
"He was great. Adam explained everything he did. He told me of the condition he found the water heater and boiler."
stephen F.
glenmont, new york
"The service person was very knowledgeable about the machine cleaned it and checked it all over"
nia L.
schenectady, new york
"Amazing!!!"
bryan G.
clifton park, new york
"Elijah was great. He was very respectful and timely. The overall fact that my duct system was installed (by Roland J Down and the previous homeowner) so I can't open my garage door is extremely upsetting. I can't believe anyone approved the layout so this would happen. Then to fix the problem I would have to pay out of my pocket to install a new duct system when the original plans and installation caused this issue is insane."
bill M.
ballston spa, new york
"Technician was on time, efficient, clear with communication fixed what need to be done."
wendy V.
queensbury, new york
"Doug is very friendly and always does a good job."
david M.
latham, new york
carol M.
clifton park, new york
robert S.
mechanicville, new york
"he came and serviced our bolier and explained how to keep it in good working condition. he did a great job"
marie E.
menands, new york
"Quick, thorough, didnt replace filter because it had plenty of life to last til the summer inspection. I appreciated that!"
jennifer K.
slingerlands, new york
"Beth was a pleasure to deal with And is very savvy sales person as well. I signed up for plan. My initial appointment did not happen as scheduled but I was called early the following day and the technicians were great. I wish I had gotten their names too. they appear to have done a great job and were very professional courteous and answered all my questions."
sam J.
albany, new york
arlene G.
queensbury, new york
"Efficient and knowledgeable service. Tech was polite and aware of COVID precautions."
rob G.
delmar, new york
"On time, thorough,friendly, good explanation"
fay R.
loudonville, new york
"polite, knowledge & friendly."
marcie D.
troy, new york
"Stephen was prompt, very nice demeanor, answered my questions politely, and thoroughly, overall it was a very pleasant interaction. And I have now found a service company that I will use for all of my HVAC concerns and preventative maintenance. Scheduler person was really nice and helpful too. Pricing for service was fair as well. I am happy with all aspects."
michael T.
latham, new york
"The tech was quite a efficient. He did a good job."
deborah K.
niskayuna, new york
"Grant did a GREAT job explaining what needed to be done. I feel we finally have the $12,000 system we bought from you three years ago functioning the way it is supposed to."
john B.
saratoga springs, new york
"Knowledgeable and did a really complete check of our system."
will L.
amsterdam, new york
"The Service-Tech was friendly and polite. He explained his work and my wife are confident that he did good job. He represents your company well."
christine S.
schenectady, new york
jann S.
east greenbush, new york
"Came in, reviewed area,opened furnace and started to work. Finished in less than an hour. He put everything back and asked me if I had any questions which.he answered.."
barbara B.
ballston lake, new york
"Tech forgot to change the filter- wasn't able to talk with him (due to having a very annoying, howling dog). Normally, the guys have always been great! Also, didn't get the print out- whether this is covid related or not, I'm not sure."
billy H.
troy, new york
lola V.
scotia, new york
lola V.
scotia, new york
"100"
charlene W.
ballston spa, new york
"from my initial call which Angela answered and Derek answering all my questions!!!"
kathy B.
albany, new york
"The tech was very nice and very efficient."
susan D.
latham, new york
"very professional ,helpfull and friendly"
lamont E.
mechanicville, new york
"The technician did not rush through the maintenance that he performed on our furnace, And I feel he did a good job!"
mark S.
albany, new york
"Everyone presented themselves in a very professional manner and were very polite and courteous while looking out for our interests!!!"
joseph S.
troy, new york
"BRIAN WAS VERY POLITE AND NEW HIS STUFF Mike & NICK WERE VERY GOOD WORKERS, KNOWLEDGEABLE AND CLEANED UP WELL"
bill H.
schenectady, new york
richard V.
schenectady, new york
dawn marks M.
round lake, new york
"The servicemen were very good, they wore masks and were friendly and tried to correct the problem but the issue still wasn't corrected after the last visit but the serviceman spent almost two hours trying to correct the problem."
sarah S.
glens falls, new york
sue G.
scotia, new york
"Arrived promptly. Was courteous. Went over what he did."
najiy A.
scotia, new york
"The tech was professional, on time and took care of his business."
robert N.
malta, new york
john S.
gansvoort, new york
"repair worked"
herbert G.
saratoga, new york
"Shawn was very competent..he arrived on time and immediately made himself knowledgeable about the problem which he took the time to do thoroughly before making his final decision..he contacted us and discussed his visit"
peggy F.
west sand lake, new york
"Clinton came within the proscribed time and installed the necessary parts as ordered by another technician."
sally H.
ballston spa, new york
"they are always polite and fix the problem never had a problem with the service"
miguel B.
schenectady, new york
"they did quik & very good service"
curtis B.
rexford, new york
"He did a great job. Efficient, thorough"
ward L.
ballston lake, new york
"Adam was on time very pleasant to speak with. Worked efficiently and explained any questions I had so I could understand the anserwers."
olivia G.
halfmoon, new york
"Furnace replacement part found and installed. Very well done."
jeffrey R.
albany, new york
rexford C.
amsterdam, new york
"efficient and knowledgeable technician"
dominic L.
latham, new york
"friendly efficient technician"
patricia S.
scotia, new york
norma C.
amsterdam, new york
"Grant was very professional, knowledgeable and friendly. He listened to my description of the issue and explained everything he was doing."
lydia O.
ballston lake, new york
carol H.
niskayuna, new york
"Timely service. Friendly helpful technician."
peter L.
ballston lake, new york
philip M.
schenectady, new york
"Smart and clear technician. Listened and responded"
william C.
schenectady, new york
"This was routine maintenance we didn't realize we had already paid for. The only reason he came was after I questioned an invoice to renew the plan. The technician arrived with a hose over his shoulder. I showed him the hot water heater and told him I had flushed it myself a month ago. He basically turned around and left, not checking the burner, pilot light, or anything else."
leonard G.
ballston lake, new york
scott P.
rexford, new york
michele H.
troy, new york
tanya O.
clifton park, new york
wayne G.
ballston lake, new york
susan A.
latham, new york
"Service was done very well but, technician didnt turn furnace back on. Had to call company later in evening."
rich H.
saratoga springs, new york
ericka J.
albany, new york
chris N.
saratoga springs, new york
janet C.
albany, new york
"Polite and accommodating"
aaron B.
gloversville, new york
"The technical was personable and knowledgeable, but the fees involved were honestly steeper than were reasonable, and had it not been an emergency, I likely would not have agreed to them."
paul P.
ballston spa, new york
thomas C.
saratoga spring, new york
"Mohamad arrived very promptly and was very courteous. He found a problem and ordered a replacement part...and I already have gotten a call that it has came in and someone will install it this coming Monday. THAT IS some good service!"
edward D.
albany, new york
"Shawn was on time, masked polite and answered questions regarding the service he had completed."
skip S.
ballston spa, new york
"Doug is the only one that will work on my furnace and a/c unit! Not sure why Dave showed up."
evelyn K.
schenectady, new york
"He was on time and completed his processes in a very expeditious way"
victor D.
easton, new york
julie H.
clifton park, new york
"Very friendly and informative"
david B.
saratoga springs, new york
"Competent and professional srvice"
lee S.
scotia, new york
"Roland Down has always come through for us. Very dependable"
juan L.
troy, new york
greg P.
wilton, new york
"The technician and agents were friendly and very professional,"
vicki C.
cohoes, new york
shenendehowa methodist M.
clifton park, new york
"EXPERIENCED, KNOWLEDGEABLE, NO NONSENSE"
dennis K.
loudonville, new york
"Knowledgeable, Efficient and quickly completed."
sylvia B.
ballston spa, new york
"Very efficient"
helen S.
loudonville, new york
john C.
clifton park, new york
karen E.
amsterdam, new york
"Tech called ahead, arrived on time, followed all COVID procedures, wore a mask. Very polite, competent and quick."
joan L.
schenectady, new york
"He was very helpful answering my questions"
elaine L.
malta, new york
william S.
ballston spa, new york
"The two gentlemen seemed knowledgeable and courteous."
robert H.
schaghticoke, new york
"was very surprised and glad that i could get service the same day Sean is an asset to your company. He is very customer friendly and does excellent work,"
joan G.
clifton park, new york
"Quick service and the customer service was great when I called. My heat came back on by itself and when I called to let them know they were wonderful and said to let the service tech come out and double check everything. It was truly a great experience"
joe K.
delmar, new york
"Very professional. Our advisor gave us goof info to set up the job. Then the technician showed up on time, reviewed the work before hand, was very respectful of our home, was very polite & courteous. Provided some tips for after service (duct cleaning). Showed me the results. Also recommended a UV light for our forced air system which is a great idea. Ernie is awesome and represents your company well. Give him our thanks again."
ray S.
ballston spa, new york
"Excellent technician"
lisa C.
cohoes, new york
salvatore G.
schenectady, new york
"He was pleasant, seemed to know what he was doing and very polite"
albert D.
charlton, new york
ronald D.
saratoga springs, new york
"Very efficient and did the job in a timely matter"
dennis D.
northville, new york
"He figured out it wasn't a pump issue and fixed accordingly, very thorough"
gwendolyn A.
albany, new york
darren G.
schenectady, new york
dr cannon C.
johnstown, new york
"Technician was very kind and explained what was wrong with my gas boiler and what needed to be done"
robin O.
clifton park, new york
mike B.
saratoga springs, new york
karen D.
east berne, new york
"both of the guys who came were extremely pleasant to work with and very competent"
mark M.
fort plain, new york
"Both the technician and sales associate were very pleasant and informative."
frederick B.
clifton park, new york
"We called at 9:30 am and team was here at 11! Wow!"
james D.
saratoga springs, new york
"The tech knew the equipment and very quickly diagnosed and fixed the problem."
patty P.
scotia, new york
paul P.
troy, new york
"Had previous techs come for service Jake was the most efficient he completed his service Sheet which no other tech has done before And explained to me what he was doing And made me feel very comfortable in what he Was doing"
kathleen P.
ft ann, new york
"Fixed situation efficiently and professionally. Also, called in advance and Beas able to complete the work although on January 1z"
beth R.
rexford, new york
"The technician was very polite and thorough."
mark G.
ballston lake, new york
"Very polite, worked quickly and quietly, answered all questions with knowledge and professionalism"
reginald S.
delmar, new york
barbara K.
clifton park, new york
cheryl S.
ballston lake, new york
"Grant, who has been to our house before, was familiar with our equipment and installed the replacement with efficiency."
karen G.
ballston spa, new york
scott J.
saratoga springs, new york
"The service tech was very polite and professional"
ruth C.
mechanicville, new york
"The technician was very professional and informative as to what he was doing to fix our problem."
robert B.
scotia, new york
"Devon was very professional, polite, and competent. I appreciate his concern regarding Covid-19, and the way he carefully explained everything. Good job."
les C.
albany, new york
"Adam arrived on time and worked quickly and efficiently."
betty P.
lake luzerne, new york
"Very efficient and tidy. Explains well just what has to be done."
marcus L.
schenectady, new york
"He did everything great, except had to order the part... did not have it on his truck"
ricardo D.
clifton park, new york
david Y.
saratoga springs, new york
suzanne O.
scotia, new york
"He followed COVID protocols, check my furnace, found that the water valve for the humidifier was shut, openned it and fix its leak and told me things I need to do to operate and maintain the humidifier."
pam E.
hudson falls, new york
"We have had 3 experts to my house and after a week our problem is still not fixed. After the last one was here from 9:00pm to 1:10 am the problem is still not fixed and we have not heard from anyone to fix our problem."
stephen E.
scotia, new york
pam B.
troy, new york
gretchen L.
troy, new york
"on time,polite and knowledgable"
mary G.
middle grove, new york
jami B.
mechanicville, new york
larry R.
delmar, new york
"They did a very competent job in installing the new furnace. And they answered all of my questions in a way I could understand. They also did a good job in cleaning up after the installation was completed."
tom M.
rexford, new york
"Arrived promptly Wore protective mask Quickly addressed issue."
tim L.
saratoga springs, new york
"Very experienced technician. Had experience in my older cast iron oil fired boiler. He explained everything as he did his work. It was apparent that he was confident in what he was doing and wanted the best outcome for a customer. I was very comfortable that I was working with an honest knowledgeable person."
homer L.
lake george, new york
"He really Knew what he was Doing!"
francis P.
clifton park, new york
shane S.
niskayuna, new york
anthony C.
clifton park, new york
carl A.
ballston spa, new york
elizabeth H.
schenectady, new york
"100"
elizabeth H.
schenectady, new york
"The lovely lady who answered the call was friendly and sympathetic. She called right back with the information that help was on the way and gave us the name of the plumber. Joe was very patient as we waited for the Town Water Dept. to locate our valve. It turned out that it was buried in the lawn over a foot deep! Once the water was off Joe worked quickly and efficiently. Very grateful for him coming over on a holiday weekend!"
patrick m.
albany, new york
rebecca A.
fort edward, new york
michael G.
niskayuna, new york
"Kyle quickly identified a portion of annual service that had been overlooked in November, when our regular annual service and maintenance were done."
donna M.
clifton park, new york
gerald H.
clifton park, new york
"He figured out our problem and resolved it quickly"
steven N.
niskayuna, new york
"The technician worked diligently the whole time."
glenridge A.
scotia, new york
"The serviceman was a great guy. After he left the furnace failed again. He came back on a Sunday from Hudson Falls. When he went to look at the furnace it was running fine. He did not charge for the call and was great I liked him very much. However he did not find and fix the problem. My tenant was without heat for 1 day. My maintenance man replaced the control board and the furnace is working fine. I received a bill for $560.00 which I will pay but the furnace was not fixed."
george H.
albany, new york
"I had a tough issue. My tech was fantastic"
robert V.
schenectady, new york
annette K.
latham, new york
"Technician was quick with work and came during scheduled time slot."
nate F.
clifton park, new york
"Brian came in and fixed our boiler extremely fast. Very appreciated."
michael G.
schenectady, new york
patty P.
glenmont, new york
"He did an excellent job. I just still wish that your prices were lower."
jennifer T.
clifton park, new york
john O.
latham, new york
"You were able to come on a holiday (Christmas Eve) and replace out hot water heater."
edward O.
clifton park, new york
"No issues, explained work"
shengbai Z.
watervliet, new york
"The staff were very friendly and professional."
david C.
queensbury, new york
"Because everything (so far) is operating like a charm; The technicians worked as a team; got the jobs done; and were very professional."
richard J.
clifton park, new york
"The HVAC technician may have known how to service the heating system, but there was some communications difficulty with his accent. While his wearing a mask (covid pandemic) was appreciated, it didn't help in speaking. He pointed out the condensation pump wasn't installed level. Temporary correction done."
debra F.
saratoga, new york
"Service men were very thorough and helpful with questions"
julien W.
clifton park, new york
alison F.
schenectady, new york
"Beth was amazing with her customer service. That is the kind of person you want to answer your calls and guide your customers. Grant was phenomenal as well. He called to let me know his ETA and we did some trouble shooting over the phone and ended up solving the issue without him needing to even come to the house. He was wonderful and stayed on the phone until we were 100% sure it was fixed."
brian M.
gansevoort, new york
"Prompt, efficient, answered our questions."
eric V.
cohoes, new york
"Technician arrived quickly and was very professional explaining what he was doing and how to mbv aintain the system ."
candace M.
greenfield center, new york
"On time...perfect service"
ralph B.
clifton park, new york
"AC was not serviced."
james P.
schenectady, new york
"Pleasant young man who explained issues after examining digital thermostat and then seeing furnace."
william S.
niskayuna, new york
"Called ahead of time, arrived on time and provided the service in a timely fashion"
val D.
ballston spa, new york
"Doug is thorough and explains what he needs to do."
holger L.
schenectady, new york
"Quickly located the problem and solved it."
donald S.
ballston spa, new york
don R.
schenectady, new york
"Diagnosed quickly"
irene L.
schenectady, new york
mike M.
saratoga springs, new york
michael B.
loudonville, new york
marcia B.
amsterdam, new york
"Technician fixed the problem I had with the furnace by repairing the berings"
robert R.
scotia, new york
shawn B.
clifton park, new york
"I appreciate that RJD had a plumber come and look at our project instead of a salesperson. Although We wanted a tankless water heater, our basement didnt allow for one safely. He guide me through other options."
jerry O.
averill park, new york
"The techs had very good knowledge and explained everything he was doing and what I might expect in the future."
thomas M.
amsterdam, new york
robert J.
clifton park, new york
"Tech looked for a way to get our heater to work. The vent on the roof was covered with snow."
william N.
schenectady, new york
"The visit was on Wednesday before the snow storm and was because our low water cut off wasn't working and the boiler was overflowing. We were told that a part was needed and should be in the next day. The next day was the snowstorm and I didn't expect anybody to come as roads were impassable. But I called RJD to make sure the part was available and was told it would not be in until Monday. Meanwhile to avoid the overfilling, we kept turning down the thermostat and the house dropped to 50 degrees. There was no assistance with any kind of a work around so we could get heat. As of Thursday it seems the part had not been ordered."
michael G.
loudonville, new york
"Prompt, professional service/"
ray E.
clifton park, new york
mike W.
mechanicville, new york
"Service was excellent as always"
patricia J.
cohoes, new york
"because they found that the pipes were frozen, Our tenant on the first floor went south and turned off the heat. We put the heat back on. Thankfully no pipes burst. I haven't receive a bill. I don't live there. my address is 4 cottage ave, cohoes ny 12047."
todd J.
queensbury, new york
richard O.
latham, new york
"The young man was on time, respectful, clean worker and professional. Very good image for your company."
sally E.
niskayuna, new york
"Friendly explain Everything wore mask and booties"
peter E.
clifton park, new york
joanne K.
clifton park, new york
"Tech was here on time, did what was expected, and left. Very clean and courteous."
marybeth P.
watervliet, new york
"He called ahead of time to give us a window of time. Adam and his coworker were very polite, informative and very COVID safe"
bruce R.
schenectady, new york
"Helpful and very courteous."
kou C.
schnectady, new york
patrice S.
saratoga, new york
"He was responsive and did not laugh when we realized that all I had to do was push the friggin RESET button"
michael P.
troy, new york
"Very professional and they did great work"
richard schultz S.
rotterdam junction, new york
janice H.
mechanicville, new york
kevin B.
loudonville, new york
"The technician did a good job in fixing the problem."
karl M.
stillwater, new york
john B.
saratoga springs, new york
joseph S.
schenectady, new york
"i was amazed, i called w a minor issue about 3pm & they had a tech available the same day. outstanding!"
margret O.
scotia, new york
"Very pleasant man who fixed my heating issue. I was very grateful"
rochelle J.
troy, new york
john D.
albany, new york
"In spite of it taking 3 days to receive service due to a large number of customers without heat, Matt used his expertise to get a 30 year old furnace running and give us the peace of mind to k ow that our 7 year old granddaughter was safe. He bought us time to think about a new System Im the spring"
dominic R.
schenectady, new york
"It was a nighttime, emergency call for our 90-yr old parents the day after the record snow storm and within 90 minutes of my request for service, a tech arrived with a water heater and necessary equipment to get the job completed in less than 90 minutes."
philip N.
saratoga springs, new york
"James & Paul were both courteous and professional."
lauren K.
albany, new york
"Polite, timely, respectful of property, explained what he was doing and our problem. He had the replacement product in van."
tia F.
troy, new york
"The problem we had was fixed"
daphne S.
albany, new york
"He answered my questions and also said if l have any further questions that he l had or my family members they freely give him a call."
lucy S.
saratoga, new york
"The technician knew what was wrong, corrected it, explained what he did and why."
james P.
lake luzerne, new york
"Neat,polite,fast"
sunny H.
saratoga, new york
"I called the night emergency service and the man took my name and number so he could call me back if we were disconnected. We were disconnected after he took the rest of my information like address and he didnt call back. When I did call them back, the woman didnt see any information I had called, she was unable to connect me with the man and she seemed very inexperienced at her job. I made an appt at her suggestion for the next day since no one was going to be able to come tonight (stopped accepting calls). I found another company that could come so I called in and cancelled the appt. Apparently no one in Roland knew because I got home to a door hanger message they had missed me. Now Im even getting this survey and I did not get service with you at all."
martin E.
clifton park, new york
"The guys were friendly, knew their business and efficient."
kenneth L.
niskayuna, new york
"Nick and Ernie were courteous, careful and respectful in how they approached their jobs. The service/installation looks good and they picked up after completing their work"
warren B.
niskayuna, new york
"Jacob did a through job with my routine furnace service. He noted the inducer motor capacity was bad AND even showed me the test."
donald B.
charlton, new york
debbie B.
albany, new york
"The TECH left ALL OUR LIGHTS ON IN THE BASEMENT!!! Also, your ESTIMATES are A BIT TOO HIGH for RETIRED PEOPLE!! $6.000.00 !!! For a FLORIDA ROOM!!!! ?????? As for the TECH CONNOR he was fine!! HE TOO LEFT THE LIGHTS ON IN THE BASEMENT!!!!!!"
ken O.
troy, new york
"There was nothing he could do for me"
stephen T.
loudonville, new york
"Service tech was great, service is top notch. The problem is the amount you charged me for a filter. I just purchased two filters for 1/3 the price you charged me. I am all for profit, but this was excessive."
darcy B.
scotia, new york
"They spent little time doing anything. Never got the estimate as promised and was not told about a 100 dollar charge until they were already in my house."
michael P.
schenectady, new york
"Nice people were on time and did perfect job."
janet R.
cobleskill, new york
"Graham, did an Amazing job. He's always professional and polite."
joseph S.
guilderland, new york
"Wore mask and was quick neat and knowledgeable"
virginia T.
ft edward, new york
george G.
fultonville, new york
jon M.
loudonville, new york
donald K.
schenectady, new york
"Very happy tech was polite and answered all my questions"
james V.
schenectady, new york
"Mr. Mauricio was very pleasant, quiet, and efficient."
lorraine D.
cohoes, new york
"The service was done satisfactory"
dan T.
niskayuna, new york
glenridge A.
scotia, new york
"Service was quick and I like the way I was treated by the tech."
joseph s.
schenectady, new york
"quick, clean and knowledgeable..."
mary stahr S.
latham, new york
"The tech was knowledgeable"
carl A.
ballston spa, new york
nicole T.
mechanicville, new york
"I was charged $405.00 for a hot water expansion tank that wouldve cost about $35 if I purchased the part myself. I feel I was overcharged for this."
ralph O.
scotia, new york
"The men did a good job."
david M.
latham, new york
robert A.
clifton park, new york
julia E.
troy, new york
"Your folks are always really nice and helpful."
judith C.
latham, new york
"Kyle is very professional, knowledgeable and pleasant. He readily answers any questions that I have. He knows what he is doing."
james M.
schenectady, new york
peter G.
scotia, new york
"Technician does an excellent job."
paul K.
cohoes, new york
"We have had 4 different technicians at the house. Sean, Elijah and someone else for the boiler repair and Matt for the water heater repair. Boiler is still not completely fixed."
mark M.
delmar, new york
"Professional, quick, and quality work"
al P.
glenville, new york
"The technician that came to do the annual service was new and did not display a lot of confidence. He indicated that a part was needed and rquired a deposit to get the job done. Subsequently when the part was available the tech that came to install it determined that replacing the part was not necessary,"
doreen H.
scotia, new york
"It would have been a 10 since the technician was very nice and instructive. However, the issue we had was with our furnace humidifier which he adjusted and said the humidity level in the house would increase from 9 degrees to much higher in three or four days. It's been three days and it seems stuck at 11 degrees. I'll call if it doesn't increase by Tuesday, Dec. 15."
richard G.
troy, new york
"He didnt look into anything told me my dishwasher and hot Easter tank your old and to buy new one est 1583 for new hot water tank Home Depot did it for 850 2 hours after you guys left was impressed with heating ? About plumbing"
bernard A.
delmar, new york
shirley J.
clifton park, new york
david B.
schenectady, new york
"The tech was courteous, professional, and willing to explain as he worked."
karen S.
ballston spa, new york
"The customer service setting up the appointment was excellent. They made me feel like they really were happy to help me. The plumber was friendly and did an excellent job."
rose/allen H.
albany, new york
"Clint was dedicated, efficient, pleasant and took care of the problem immediately,"
edward R.
schenectady , new york
"Ernie was very professional did everything he was supposed to told us everything about what he did. You are very lucky to have him as a technician."
judith O.
albany, new york
"Their technicians who have responded to my home have always been knowledgeable, efficient, friendly and respectful"
nicole T.
mechanicville, new york
"Service was quick and accurate. Tech was pleasant and helpful but I Never received my invoice and the old expansion tank was left in the middle of my driveway"
joe R.
loudonville, new york
"Tech was on time, wore a mask, was very profesional."
matthew M.
loudonville, new york
"Your technician was very professional/personable ... thank you."
liz M.
stillwater, new york
elizabeth E.
hudson falls, new york
"Sean was amazing very nice explained everything he did very well. Was quick with his works"
bill C.
saratoga springs, new york
lawrence N.
albany, new york
"Technician was very courteous and professional. He explained the work he was performing and completed the work in a timely fashion."
katharine M.
lake george, new york
"The gentleman who came was extremely professional and cheerful called ahead arrived when he said he would one of the best text youve ever sent here and theyve all been good"
kenneth D.
clifton park, new york
"Matthew was courteous, kind, and knowledgeable. He explained each adjustment, and cleaned all parts."
russell C.
gloversville, new york
"Problem was taken care of."
richard D.
schenectady, new york
"on time. courteous. thorough. answered all questions."
lynne R.
albany, new york
david B.
ballston lake, new york
"Corry was able to answer all of my questions and he was thorough."
margaret A.
watervliet, new york
"Technician told me the problem and also showed me it. Very professional and very polite"
john M.
amsterdam, new york
"Response was fast and the repair was done the day after my call due to the need to order a part."
kenneth F.
watervliet, new york
"The employee's at roland j down are very knowledgeable and very courteous and are always on time."
priscilla H.
saratoga springs, new york
"I believe the technician is Doug. Great guy. courteous and very knowledgeable"
laurie D.
schenectady, new york
"Service was provided as expected. There were no issues."
stephen K.
albany, new york
"The guys were very friendly and knowledgeable and answered all of our questions. They were trustworthy and we were happy we went with your company"
don H.
gansevoort, new york
"They arrived on time and were quite professional!"
marilyn S.
latham, new york
"Stephen Was efficient and personable. He explained what he was doing and why."
warren D.
ballston lake, new york
"Paul was knowledgeable of the product."
noreen F.
latham, new york
"On time, professional, efficient, neat"
david C.
cohoes, new york
"On time ! Knowledge of process and equipment. Clean neat masked. Customer oriented"
molly M.
troy, new york
"Technician was polite and professional and addressed the issue with no additional cost to us"
robert D.
gansevoort, new york
"Tech showed up on time and completed work quickly."
larry A.
clifton park, new york
"Good job done."
denise K.
clifton park, new york
"Technician was very professional and did a thorough job."
micheal C.
mechanicville, new york
"Tech was Curtis and knowlegable"
laurie K.
cohoes, new york
"Ernie was very knowledgeable, friendly and a pleasure to work with."
stanley and debra D.
ballston spa, new york
"Sales representatives informative, reliable Installation manager knowledgeable and easy to work with Installers reliable, knowledgeable, neat, flexible, easy to work with"
nancy K.
gansevoort, new york
"Went out of his way to provide an updated assessment of what further steps needed to be taken beyond the August fall servicing done and did find a few minor issues to be addressed and made sure the humidifier was in good order."
tammy N.
ballston spa, new york
adrian A.
saratoga springs, new york
"good work tech. person did not give me a invoice of work or credit card rec. every else was good"
richard A.
latham, new york
"This rating is based on the service the technician gave. He was very professional. Explained what he was doing and went over what he had done after he had completed the service."
michael C.
ballston spa, new york
louis B.
schenectady, new york
denis K.
niskayuna, new york
"Technician was on time and did not waste time while working."
marilee M.
schenectady, new york
"Work was done in a professional manner"
gregory G.
mechanicville, new york
"Sales Visit - Anthony Johnson =9 Tune-up visit - Connor = 7 Main reason for 4 is that it appears that the filter in the April-Aire Humidifier has not been cleaned or replaced over the course of several Tune-up visits. I would also like to know the specifics of the Advantage Program as regards, lease? length of contract, transfer of arrangement to a different owner, etc."
carole P.
watervliet, new york
john S.
clifton park, new york
eric H.
latham, new york
"The guy who did the work was good. He did the job and also looked into a potential problem with our furnace. My only complaint is that when I made the appointment, we agreed that both the furnace and water heater would be serviced. He did not have a work order for the water heater (thats why I gave a 5 to question #5)."
kevin B.
clifton park, new york
"He thoroughly explained the services provided."
blanca T.
amsterdam, new york
"Very Satisfied"
david C.
saratoga springs, new york
"Tech did not seem to know what he was doing. Had to call for assistance"
richard M.
ballston lake, new york
"Technician went above & beyond"
alene M.
saratoga springs, new york
"Knew precisely what to do. No messin' around attitude. Very professional."
jay H.
albany, new york
"Professional, friendly, went right to work, finished promptly, o mess."
thomas H.
mechanicville, new york
"Arrived on time and was courteous and respectful. Addressed the problem after offering an explanation of the source of the problem."
bryan N.
amsterdam, new york
david M.
niskayuna, new york
"The technician, Devon, did a thorough job of inspection, as far as I could tell. But I didn't like having a second person (a Sales person) on this service call. It appeared to me that his only reason for being here was to try to find something to sell to me, and that could influence teh inspection findings. I can't help feeling like he's compensated to find something wrong with my heating system so he can make a sale, so he doesn't have my best interests in mind. In addition, sending an extra person to my house in the middle of a pandemic seems a little tone-deaf. It makes me wonder about continuing to have Roland Down do my HVAC service."
garry P.
scotia, new york
"Technician was good but did nit appreciate having the salesperson there with him. She just interrupted the technician from doing his job."
albert C.
schenectady, new york
ralph O.
scotia, new york
lawrence K.
latham, new york
"Conner took his time and appeared to be extremely thorough."
debbie S.
schenectady, new york
darline B.
galway, new york
"The furnace was not fixed."
thomas P.
clifton park, new york
"Everyone I spoke with from the person who answered he phone (Beth), to my Sales Consultant (Eddie), to the team (Mike, Justin and Ben) who performed the work of removing our old HVAC system and installing the state-of-the art Lennox system were very professional, courteous, knowledgeable, and followed the Covid safety guidelines. I was impressed by the entire experience."
roger S.
saratoga springs, new york
"Great Professional service."
danielle T.
troy, new york
"They were Great! In and out and efficient!"
mary weidman W.
fultonville, new york
"because the problem we have is still here."
michael K.
loudonville, new york
george N.
troy, new york
"Kitchen sink fixed. I asked technician to look at a leaking shower faucet. He twisted the hose and said it was ik (no charge). But the faucet is still dripping. I had to shut the shut-off valve."
richard V.
mechanicville, new york
"Polite professional"
helen baldwin B.
scotia, new york
"While the work was satisfactory, I don't like the idea of not getting the paperwork at the time. I paid the requested amount for the part installed & told the receipt would be sent to my Email. which it was but there was no mention if I got the 15% discount on the part. I had to call your office to find out. I have never paid a bill without paperwork . I don't like this system at all!"
sharon C.
schenectady, new york
"Grant was very pleasant and seemed knowledgeable about my equipment. He wore a mask. He offerred a helpful suggestion regarding labeling various emergency shutoffs. He spoke to me about the condition of my boiler - still working fine, but is 20 years old. When he gently suggested I check into future options, he was reassuring didn't try to scare me. I appreciate that. I am not qualified to judge the technical aspects of his work because I know very little about HVAC."
al G.
watervliet, new york
"Went right to work. Answered question We had, showed us how to change batteries in thermostat. Not a perfect 10 could have been more personable/ friendly."
cheryl S.
ballston lake, new york
"John did a thorough check of the furnace to determine the problem"
jim L.
ballston spa, new york
"rating is for technician, as for Roland J Down I think the service end is very good."
john F.
scotia, new york
"Grant was very thorough in the servicing of the furnace, explained in detail the maintenance process, and identified potential concerns I was unaware of."
dennis W.
selkirk, new york
"Prompt and professional. Rick knew exactly what to do and in the proper sequence. It was not a pleasant job, but he kept his sense of humor and focused on solving the problem."
norbert F.
clifton park, new york
richard H.
latham, new york
"Professional approach. Very tidy as well."
rose C.
saratoga spgs, new york
"They were fast and informative"
edward F.
ballston spa, new york
"On time, efficient and pleasant."
maurice G.
schenectady, new york
"Elijah was very thorough with his work and extremely polite"
john O.
albany, new york
"Fast and Efficient visit"
arthur L.
albany, new york
"Elijah and I think the other person name was Eddie"
bill P.
albany, new york
"he wore a mask. updated me on all the stats of our furnace."
tom F.
wilton, new york
tom C.
troy, new york
frank P.
amsterdam, new york
sharon B.
ballston lake, new york
robert A.
gansevoort, new york
"Received seasonal special deal, so cost was great. Doug was very friendly, punctual and does a thorough job. Was also able to be scheduled very quickly."
carol H.
hoosick falls, new york
"Tech great. No call back from office after I left message re late arrival"
concetta V.
latham, new york
"Technician was prompt, efficient and explained what he did."
laura V.
gansevoort, new york
"The tech was early. He was very helpful. He installed the part and answered my questions. He was excellent"
judy O.
albany, new york
"Friendly and knowledgeable. Took there time to be sure issue was understand by homeowner"
donald F.
clifton park, new york
"The service rep sent here for the cleaning did a good job, seemed better then previous cleanings,"
ken/cheryl N.
schenectady, new york
"Tune-up and repairs needed were completed and at no additional cost."
charles M.
glenville, new york
"On-time extremely professional and completed the work quickly also took the time to answer all my questions before leaving"
brad H.
gansevoort, new york
sally C.
loudonville, new york
stephanie W.
queensbury, new york
"Very polite and respectful of covid."
rosanne and edith L.
scotia, new york
"Patrick sent a superviser of technicians to us and he was so very thorough and helpful. seemed the company was more concerned with us and the condition of our furnace than in making money. Honest, thorough and dependable."
eric K.
loudonville, new york
"Service Tech was great!"
linda M.
altamont, new york
"The technician was informative and personable"
mike D.
schenectady, new york
"He really was most helpful as to what needed to be done"
christophe J.
niskayuna, new york
mark S.
delmar, new york
"Did good...polite, helpful."
sharon T.
latham, new york
"Pleasant technician was polite and explained findings"
edward B.
saratoga springs, new york
russ N.
schenectady, new york
dave B.
scotia, new york
"The man you sent here with sails in tow, didn't do very much. He checked to see if the gas valve solenoid got power. Then he just hit the valve to make it work. I can hit the valve. I'll hire someone to clean it so I don't have any more problems with it. And I'll get a second opinion as to weather or not I need a new one. Still no co2 alarm."
sharon B.
diamond point, new york
wayne B.
watervliet, new york
"Fast efficient service"
jack K.
clifton park, new york
"On-Time, Thorough and Professional"
brent L.
loudonville, new york
margaret M.
loudonville, new york
"Eddie was very thorough and well informed. A great representative. However, the price was too high for a new heater and you no longer have the part for the furnace you installed in 2001."
stephen S.
albany, new york
"Technician knowledgeable and courteous"
theodore H.
rock city falls, new york
"Clean & excellent job on my furnace!!"
philip S.
clifton park, new york
"Good job no complaints"
richard D.
niskayuna, new york
"on time. pleasant. explained work. answered questions. courteous."
ted M.
glenville, new york
"James and Kyle did a great job. They were professional, knowledgeable, personable, organized, clean, and explained everything. PLUS I have to thank the Roland J. Down Company for making my furnace installation a priority."
sharon B.
ballston lake, new york
"You had been here before for the leaking pipe in our cellar and always said it was a problem with the furnace, this time the young man who came said it wasnt the furnace and was in the house 15 minutes, he did nothing, then charged us for the visit, something like $70. I told him that even though we have a contract with you, which is a lot of money, every time you come it seems as if we always have to pay for something. So now since you didnt fix the problem my husband is trying to fix it himself. We are going to be looking into getting another company. Also I didnt even know the service person was coming until they were in my driveway."
jayne P.
scotia, new york
"They were professional I liked the fact that they explained everything to me that was getting done they were here respectful of me and my property"
david F.
loudonville, new york
"Friendly, knew what he was doing and finished in a timely manner."
stanley W.
amsterdam, new york
"George was very thorough and informative."
steve M.
glenmont, new york
"Chris and Kyle arrived on-time and completed the work promtly."
norberto S.
clifton park, new york
anne H.
cobleskill, new york
"Matt is superb in his professional duties and keeping my heating/cooling system working. He is efficient, answers all questions, suggests helpful information, and is respectful and friendly. I always request Matt for these reasons. He is a very wonderful human being too. My geriatric cat had just had cancer surgery, but he loves Matt, and as usual, Matt greeted Myles and kindly allowed my boy to tag along. This interaction is a credit to Matt and to Roland J Down and speaks volumes about really seeing your customers as individuals and wanting to help them, even if it involves tolerating an old cat. Thank you Matt--as always--and Roland J Down too for choosing such a wonderful man as Matt to represent your Company. I wouldn't want anyone else to work on my system--which you installed."