Roland J. Down Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 12,215 Reviews
john S.
albany, new york
bruce C.
ballston spa, new york
"Douglas was very professional and friendly. He explained everything thoroughly."
robert L.
ballston spa, new york
robert L.
saratoga springs, new york
tony C.
ballston spa, new york
chris P.
scotia, new york
"Matthew does a very thorough check and maintenance of our furnace."
ron L.
clifton park, new york
"polite, thorough"
eileen C.
saratoga springs, new york
sheila K.
albany, new york
"Thorough"
melanie L.
schenectady, new york
"Great technicians!!!"
robert S.
saratoga springs, new york
fred W.
ballston spa, new york
"Just telling the truth like it happened. Great Service!"
slawomil R.
ballston spa, new york
"Came on time. provided good recommendations."
mark B.
saratoga springs, new york
john M.
clifton park, new york
"Friendly and knowledgeable."
paul R.
glens falls, new york
jacek S.
loudonville, new york
"Theo and Devon were on time, professional, and provided high quality service."
robert G.
clifton park, new york
"Shawn was professional and seemed to be thorough. He gave us some good tips for heating efficiency."
john davis D.
saratoga, new york
"service tech was knowledgeable, thorough, professional and cared"
dan R.
gloversville, new york
"Tech arrived within appointment timeframe. He was friendly and respectful of our home."
william S.
scotia, new york
"He did a very good job and explained everything to me and cleaned up after he was done."
tom W.
saratoga springs, new york
william F.
rexford, new york
"Installing technicians; AJ, Justin and Nick were top shelf. fast service, neat installation."
ann M.
schenectady, new york
"The technicians and Sales Consultant were knowledgeable in answering my questions"
john heertum iii I.
latham, new york
"Brian was very thorough in doing his checks and cleanings. I had changed the furnace air filter at the beginning of this heating season so the filter was OK. He vacuumed what little debri it had in it and deemed it good to go. He also cleaned out the sump tank which has some sediment in it and suggested that I introduce some white vinegar once in a while to keep stuff from growing in the tank ....which I did after he left and will continue to do. Excellent Tech!"
roberta P.
ballston spa, new york
"The initial visit was to be in the late evening and they could not come. they arrived in the morning to then determine the furnace was done. A sale was made for the new furnace and expected repair was to be thursday. cold outside and in, thought maybe more effort would have been made to accommodate the elderly client. got the repair done on wednesday but this was day later than the next day part was supposed to have come(tuesday). when the team arrived they hassled the client about the snow and no path had been made for them to get to the basement-seriously!! they did not seem to be prepared for this possibility and had no equipment with them to shovel, nothing. where they parked they got stuck and blocked the neighbor in for a bit. Always be prepared is the motto.... with questions further down, one of the technician was very good to client, others not so much. the sales associate was here and helpful and tried to get it done as soon as could be. the issue was the part that was to be overnighted monday never left or got here. another supplier had to be reached tuesday to get the part for wednesday. why wasn't this part ordered friday when the new furnace sale happened. RJD has been at this house with a contract for many many years and knows the equipment..."
catherine R.
latham, new york
doris t.
voorheesville, new york
"very cordial efficient, trustworthy"
susan H.
malta, new york
"Your technician was excellent. However the fact that I called in September for an appointment is unacceptable. I've been a customer for two decades at least. The initial appointment was scheduled for second week of November and the business day before I received a phone call that it had to be rescheduled due to the high number of customers without heat. REALLY? It was apparent after talking with the technician that there is simply not enough employees to do the trade jobs. How is it that I call in September and finally get someone here in December!"
andrew N.
saratoga springs, new york
kathleen B.
saratoga springs, new york
dominic R.
schenectady, new york
"Techs professionalism and knowledge."
donald S.
clifton park, new york
gene L.
athens, new york
"The technicians arrived on time, carried themselves as professionals. Very pleasant. Very thorough with work and details regarding thermostat and job. They left the residence in a clean and tidy state."
paula Z.
troy, new york
"On time. Friendly. Explained process as he went. Asked if I had any questions or needed him to do anything else for me."
mike P.
troy, new york
patty M.
latham, new york
wayne V.
rexford, new york
"Work was done professionally with minimal disruption. Clean up was complete."
david wormer W.
broadalbin, new york
"Friendly professional technician. Prompt service at a reasonable fee."
michael D.
rexford, new york
13 street apts llc L.
schenectady, new york
"Mark was excellent with keeping me informed of what the problem was. He fixed the issue quickly after accessing the problem. Kris is also amazing with making sure I was taken care of the same day."
kristen W.
waterford, new york
eileen M.
latham, new york
"Kyle and Diego were competent, courteous and professional. It is because of Kyle that I will renew my service contract."
spencer M.
niskayuna, new york
frank W.
latham, new york
"1) the service seemed more like a sales pitch than a furnace cleaning. 2) The tech did not do a thorough job as the furnace failed to operate properly until the call back tech arrived the next day to complete the cleaning."
jessica S.
waterford, new york
"The tech was very professional while at my home. However, he neglected to reconnect the humidifier hose after cleaning. I did not go into that area of my basement for a few days and when I did I found water all over my floor. It soaked through to my finished area and soaked a portion of the carpet. I now have water stains remaining on the concrete in the unfinished area as well."
fredisbert P.
albany, new york
"This is the response I received on a requested quote. "Due to the scope of your project, small space, and run venting in sheet rock. We don't do that kind of work. We are not interested in quoting this project . Thank you for your interest. I had 4 of your competitors come out and give me quotes before I made my choice on one. They all came back with a quote."
larry S.
ballston lake, new york
sue R.
stillwater, new york
sandy P.
clifton park, new york
"Kept us informed every step of the way"
dan C.
ballston spa, new york
"Our furnace stopped working during a snowstorm and needed a part that our tech did not carry on his truck. He tracked down the part, drove to the warehouse and returned immediately to service the furnace so we could have heat."
denise M.
schenectady, new york
carol L.
loudonville, new york
richard B.
waterford, new york
"Service tech (Elijah) was terrific, and I was very happy to see him, especially after RJ Down attempted to cancel my appointment, which I had made 3-months in advance. I explain to Jennifer (local employee) that attempts to cancel my appointments have happened frequently and been the rule and NOT the exception. Jennifer was extremely empathetic, understood my concern, seemed to value me as a long time customer, and fixed my problem. RJ Down is fortunate to have Jennifer. If she worked for me, I would do everything possible to retain her. She is the personification of great customer service."
william W.
scotia, new york
joseph S.
guilderland, new york
"Agway Service call...tech was smart and knew the Lenox fault codes..( you installed it 4 years old)"
gary C.
schenectady, new york
"very contiencious and considerate"
colin B.
loudonville, new york
"Tech was friendly and on time"
jerome O.
latham, new york
edward A.
burnt hills, new york
"Tech arrived promptly he was very courteous and knowledgeable and quickly found the problem"
dr kim K.
loudonville, new york
john/sandy L.
latham, new york
"Nice guy. Informative."
brittney T.
ballston spa, new york
donald V.
troy, new york
"Prompt and professional service, but prices are high. Also, the technician left one of his test meters behind."
marylou D.
clifton park, new york
"Service completed and explained."
peter G.
latham, new york
"Kyle was knowledgeable and easy to work with."
lawrence J.
saratoga springs, new york
"I wanted to give to scores. A 9 for the tec man who did the service. A zero for the sales man you sent with out our permission! He only talked loud and slowed up our tec. He stands around talking to the tec. We have no need for a Sales Man to tag along. Please dont send with out asking us first. Thank you."
brian N.
clifton park, new york
"Very nice, competent & efficient technician."
maureen S.
albany, new york
"Professional, patient, and friendly"
jennifer S.
schenectady, new york
"Great technician, prompt service!"
paula M.
rotterdam, new york
"The technicians were awesome in correcting a blocked line"
james S.
niskayuna, new york
"Timely and efficient service."
karen S.
clifton park, new york
"The tech was within the window of time scheduled, was pleasant and answered all my questions and concerns at a level that I could understand. Gave a few recommendations that were helpful."
gary T.
clifton park, new york
richard Z.
troy, new york
"mpetent, got us heat within a half hour, efficient got us fixed for permanent solution to the problem."
linda C.
broadalbin, new york
joe C.
voorheesville, new york
"Heather our technician was very good."
carol M.
ballston lake, new york
"He was thorough, answered all my questions, punctual ( even a little earlier then expected)"
sara E.
latham, new york
charles M.
schenectady, new york
robert G.
scotia, new york
"The Technician's respect, friendliness, experience."
nancy R.
burnt hills, new york
"Very knowledgeable, polite, and informative."
bernard E.
saratoga springs, new york
debbie P.
ballston spa, new york
"He has incredible knowledge with what he is doing. Doug could fix anything. He is so kind and thoughtful. He never ceases to amaze me. I wish that every person was like him. he is a rare breed. He is extremely efficient. we all need plenty of Dougs to go around."
chris B.
clifton park, new york
"Elijah was efficient, friendly, and knowledgeable. He had answers the the sales rep did not get for me when the new air conditioner was put in."
joseph/ann C.
troy, new york
"Richard was not only friendly but a very hard worker"
joyce F.
menands, new york
david R.
clifton park, new york
"The technician phoned us ahead of his arrival, so we were ready for him. He was pleasant, professional and efficient."
mary /aj carrier C.
rexford, new york
"Shawn was awesome...very customer service oriented."
roland O.
clifton park, new york
"The technician came on time, performed the service quickly, and was pleasant."
ron B.
rotterdam, new york
kenneth B.
clifton park, new york
"Professional, friendly, prompt"
louise B.
clifton park, new york
"The two young technicians worked a very long day installing my new equipment. Nick had to remove a bush from my yard to make room for the new ac unit which was larger than my previous one. He worked very hard to insure that my new equipment had a proper base on which to rest so that it would be level. Thorne consulted with the town authority to insure that a new pipe was installed correctly and according to code requirements. They cleaned everything up and made sure I understand the work they had done, including the operation of my new thermostat. I was very pleased with my consultant Theo who has answered every question that I have called him with. He's been very helpful throughout this installation."
linda R.
loudonville, new york
"You have professonal, friendly and helpful staff but had trouble getting an appt before November only to have it cancelled because others had emergencies... and the second appt for 10-12 for a week laterwas extended to 1:30PM after three calls from staff telling me it would be another half hour. You should have enough staff to service both regular calls AND emergencies."
linda R.
niskayuna, new york
"knowledgeable technician who offered options even though not able to fix the problem during visit"
martin P.
albany, new york
"The tech was great. However, the price you charge for parts is just out of line! With my "discount" you charged me $35.00 for a new water panel. I just bought one on Ebay - the exact same brand etc as yours - for about 12.50 and obviously the seller made a profit. Your profit margin is completely ridiculous and you call that kind of mark up good service???? Also, why did I have to call you to request serviced that is part of my contract??? Why aren't you calling me to schedule the contract servicing???"
brad H.
gansevoort, new york
"Great guy , Doug"
patrica A.
albany, new york
"Good communication and resolve of my issues"
dennis M.
troy, new york
"The salesman and the on-site installers were friendly, helpful, and really good at their jobs."
patrick M.
latham, new york
"My 2 1/2 bathroom home is 33 years old. All of the water shut offs are original and not a one of them work anymore. This also includes both inside main shut offs. Both outside faucets leak all over the place when turned on. Robert and Rick did a tremendous job of replacing everything. Not only are they excellent plumbers, they both also have superior customer service skills."
richard M.
saratoga springs, new york
"Courteous,professional service"
helen S.
scotia, new york
"I was satisfied, but it seemed very expensive"
katherine H.
clifton park, new york
melissa M.
albany, new york
"He did the job, record time and called me immediately and explained what was going on."
paul K.
loudonville, new york
joseph C.
cohoes, new york
"The technician was very courteous and efficient."
john G.
niskayuna, new york
"They did an excellent job. They were careful, diligent, efficient, tidy, and good instructors. What more could we ask for?"
dianne F.
cohoes, new york
sharon Y.
latham, new york
"Quick knowledgeable repair"
robert S.
troy, new york
kate T.
gansevoort, new york
robert S.
clifton park, new york
"technician arrived as scheduled and performed all tasks in a professional manner"
shane P.
ballston spa, new york
"Excellent, prompt service; knowledgeable, personable, and respectful technician"
daniel B.
waterford, new york
"The service itself was good, but not showing up in the timeframe alotted is frustrating and disrespectful of your Customer's time. Original 4 hour timeslot changed day prior to 2 hour timeslot on both our properties, and technician showed up an hour after time alotted (2p-4p; showed up at 5p!) at this property ... and 2.5 hours late at our other property (193 Morey Pake Rd. Nassau) (12p-2p; showed op at 4:30p!!). Unacceptable!"
joseph H.
niskayuna, new york
"He knows his work and does it well."
jim G.
schenectady, new york
denis M.
delmar, new york
robert M.
schenectady, new york
"Grant was thorough, courteous, and didn't mind our asking questions along the way. He pointed out(and showed me) the flame sensor losing its signal feedback to the control valve. He did NOT pressure(scare)me into replacing same."
joanne M.
schenectady, new york
alan R.
loudonville, new york
kransler K.
schenectady, new york
"The technician was very polite and professional. I understand he is relatively new to the job (starting in July) and deserves positive feedback for his professionalism."
sharon B.
diamond point, new york
earl L.
niskayuna, new york
ann G.
clifton park, new york
"He met my needs"
christine F.
selkirk, new york
"The service was helpful, informative and courteous. Also prompt,"
marilu H.
austerlitz, new york
walter U.
schenectady, new york
"Justin was very thorough in servicing the malfunctioning water fill valve."
kathy N.
latham, new york
"Robert explained everything that needed to be done very thoroughly."
jenneane K.
ballston lake, new york
"Over an hour late. I tried to speak with him outside and he just said, everything is ok."
gary L.
saratoga springs, new york
"on time service and completed quickly--no issues"
linda T.
clifton park, new york
"Robert was able to diagnose the issue quickly and also the issue causing the problem."
carl C.
clifton park, new york
"Brian was very courteous and professional"
edwin R.
schenectady, new york
"Technician was 2:30 hrs late"
helen C.
niskayuna, new york
"Customer service & expertise"
dave S.
niskayuna, new york
"The technician was prompt, very thorough, and efficient."
melanie E.
rexford, new york
virginia N.
schenectady, new york
"I felt well represented, informed and the service was excellent- your sales rep David and of course Matthew were great"
alex E.
scotia, new york
kevin R.
south glens falls, new york
"He know my system, checks every item out and is on time a a gentleman to do business with"
homer L.
lake george, new york
sarah V.
guilderland, new york
"The service technician came and did the work we asked for, asked about our other heating and cooling equipment, offered helpful suggestions, and was just very nice."
susan A.
latham, new york
"Technician provided efficient and professional work."
mark T.
latham, new york
"Found and solved the problem quickly"
peter B.
saratoga springs, new york
glen M.
albany, new york
"Long wait for emergency. The problem was corrected quickly once a repairman arrived!"
berthlynn T.
east greenbush, new york
elizabeth H.
ballston lake, new york
"Very informative and helpful"
jacqueline D.
schenectady, new york
john H.
schenectady, new york
fernando F.
clifton park, new york
"Tech was very pleasant."
sandra F.
waterford, new york
"I had to wait a week for service. Because I had never used your company before."
james W.
schenectady, new york
"Justin was very informative about the maintenance for furnace and answered all our questions"
brian S.
schenectady, new york
thomas B.
niskayuna, new york
peter R.
schenectady, new york
"Very professional. I felt like he had a good grasp of the problem"
erika L.
schenectady, new york
"Very friendly and gave a good estimate of service needed."
virginia D.
delmar, new york
"I had a new hot water heater completely installed within 8 hours of my initial contact with Brian. I lucked out in that there was a cancellation but was able to take advantage of that because of the prompt service from Brian."
peter L.
hudson fall, new york
fred B.
clifton park, new york
"Very knowledgeable tech"
eric R.
clifton park, new york
linda B.
clifton park, new york
robert G.
scotia, new york
"Very professional- arrived on time- did a very detailed service and explained everything"
ellen H.
ballston spa, new york
"Grant went above and beyond, coming up with a solution to fix my 29 year old furnace, which has had issues twice this year. He was very concerned with my safety and emphasized that yes, the time had finally come to replace the unit. This was on a freezing night, Saturday, November 16, with the temperature forecast to go down to 11. My new furnace will be installed on Wednesday. I cannot thank Grant enough. He's not only an excellent tech but a caring and thorough person as well. (The cats thank him too!)"
andrew L.
cobleskill, new york
"Mr. Mau was very thorough and professional. Excellent service."
mack D.
clifton park, new york
"Arrived on time, professional & respectful, did a quality install, reviewed the new equipment with me on completion."
donald S.
clifton park, new york
"He was knowledgeable, courteous, and concerned that I be happy with what he did."
frieda T.
ballston spa, new york
"I didn't notice that something was wrong with the furnace until it began to get chilly in the house so when I called I was happy to hear that the serviceman would arrive in 40 minutes. He went right to work and had the parts he needed in his truck so everything was fixed and the heat back on before I knew it."
judith E.
loudonville, new york
"Tecnician showed up when scheduled, answered many questions we asked went over every thing he did with us and finished quick. He did a great job."
norman S.
rotterdam, new york
"techs. worked very well together, like a well oiled machine"
richard D.
schenectady, new york
"timely and efficient service"
stephanie M.
saratoga springs, new york
james D.
albany, new york
"He took care of the problem and did this in a timely manor"
mary P.
schenectady, new york
"Checked and cleaned furnace. Answered questions and wore the booties."
william jr J.
clifton park, new york
olivia G.
clifton park, new york
"Prompt, Courteous, Efficient."
mrs mosconi M.
gloversville, new york
maria L.
watervliet, new york
"The technician arrived on time and all work was done in a professional and timely way."
marsha D.
loudonville, new york
"They were prompt, friendly, cleaned up after themselves, and explained the operation of the thermostats they installed. Very satisfied."
kathryn E.
latham, new york
"Brian clearly explained the problem with the furnace and the solution."
clifford S.
schenectady, new york
"I WAS PLEASED WITH THE SERVICE I GOT."
randy K.
amsterdam, new york
"First Class work friendly manner But focused on doing the job."
chuck S.
niskayuna, new york
"Grant, found and fixed problem right away. Checked whole system over before leaving. Offered many suggestions to keep system up and running. Very friendly to talk to."
harvey N.
scotia, new york
david K.
hadley, new york
"Polite and curteous"
john D.
gansevoort, new york
"doug is very conscientious and thorough. he is your best technician by far.!"
vera B.
delmar, new york
"She was very professional and knew the equpment. She seemed to be throough in the inspection of the heating unit and seemed to do her job well."
patricia P.
albany, new york
"Brian took the time to explain and show my husband exactly what was happening with our furnace."
tom F.
saratoga springs, new york
gaye I.
ballston spa, new york
"After a bad "start" to a repair by another technician, Kyle was sent to the house and found and corrected ALL of the problems with the furnace and supply tanks. He also told us what to do to help prevent this problem from happening again. Great work!"
elizabeth I.
clifton park, new york
"He fixed the problem and I have heat again now."
rick H.
schenectady, new york
"Grant is an excellent worker and very knowledgeable technician. He was very friendly. Take care of him!!!"
mark S.
troy, new york
"Brian Jensen was extremely helpful in meeting our needs. The entire "team" did due diligence to make the transition at a convenient time for us."
william V.
schenectady, new york
frank G.
scotia, new york
kenneth L.
niskayuna, new york
"John was very personable and explained in detail what he did"
robert L.
schenectady, new york
"Technician showed up at 1 AM at what must have been a very long day. My "smart" furnace correctly identified the problem (a faulty pressure valve) which expedited the service call. Problem was corrected in about a half hour."
edward M.
loudonville, new york
"Justin installed our new furnace recently and we were very pleased with his work standard, knowledge and professionalism."
monica K.
saratoga springs, new york
"Eddie was a professional and knowledgeable; gave me guidance to help me. He didnt sell me things I didnt need."
donald N.
schenectady, new york
efrossini K.
latham , new york
"Guys were respectful and clean"
john C.
south glens falls, new york
"On time. Excellent service professional, knowledgeable and very friendly. Greg is definitely an asset to your company."
kristine C.
petersburg, new york
"I am awaiting my estimate via email from the visit earlier this week"
mark T.
green island, new york
carol G.
albany, new york
"He finished the job efficiently, working alone and being careful not to make a mess."
paul D.
gansevoort, new york
alexander R.
clifton park, new york
"knowledgeable and effective"
john L.
scotia, new york
"Matt is very personable and goes right to work. When done he explains what he did and what he found. He is neat courteous and prompt."
ralph B.
clifton park, new york
"Mike did an outstanding job with the installation. Additionally he spent all the time I needed to explain exactly how my new furnace, thermostat and AC equipment would work."
alexander B.
rensselaer, new york
"Both Ernie and Joe were polite and answered any questions we had. They worked efficiently."
john J.
clifton park, new york
"Quick, efficient work, knowledgeable"
gene V.
burnt hills, new york
mary Z.
schenectady, new york
"The Call center was very courteous and kept me informed of technician status - The Technician was very efficient and explained what had to be done to get the furnace up and running."
ken M.
cohoes, new york
james M.
scotia, new york
"First, I was kept up to date on when my appointment would occur. Second, Doug could not have been better. He explained what he was doing, his vast knowledge and experience was obvious and he was a very friendly person."
john/ann F.
ballston lake, new york
"Tech was polite, seemed to do a good job, answered a couple of questions and didn't try to sell me anything like Down people did in the past."
peter P.
saratoga springs, new york
"Tech on-time, respectful of our home, explained what was being looked at as he went along"
john H.
clifton park, new york
"They were on time, knew what they were doing and worked hard. They were friendly and answered all my questions. They did a good job."
marilyn D.
scotia, new york
linda D.
loudonville, new york
"Professional, personable technician. ( and also agent too)"
tom Z.
wynantskill, new york
"Good Service and fast"
mark P.
scotia, new york
"Matt is friendly and knowledgeable"
margaret G.
latham, new york
"Techs were professional and service performed satisfactorily"
charles K.
ballston lake, new york
"took his time to do agood job"
lucille S.
latham, new york
"He was very professional in his approach to the house, very quiet while working and very kind when I had to climb the stairs to turn on the thermostat."
brian G.
niskayuna, new york
"Tech was efficient and completed the job in a timely manner."
anthony A.
clifton park, new york
"Great professional job"
maureen D.
wilton, new york
"Prompt and very professional and courteous."
glen P.
mechanicville, new york
mike H.
schenectady, new york
"Technician explained everything and was very courteous."
susan G.
saratoga springs, new york
"The technician was wonderful in describing everything he did and answered all of my questions."
david Y.
albany, new york
donald W.
clifton park, new york
"I was scheduled from 8am -10am tech didnt show until almost 11am??"
jessica V.
albany, new york
andrew D.
schenectady, new york
"I requested a full refund, no questions asked as advertised in your advertising. This full refund would blacklist us according to Justin Wright, manager who hung up on me. I have submitted a BBB complaint as of 11/12/19."
leon K.
clifton park, new york
"we received what was expected"
carole W.
waterford, new york
"Excellent responsive service"
patricia T.
schenectady, new york
"Once Grant got here on Wednesday he was able to find the problem and order the part. He came back on Saturday to install the new part. Today I am with out heat again. The original scheduled appointment wasn't done because someone screwed up."
thomas sr S.
niskayuna, new york
richard W.
niskayuna, new york
anthony R.
ballston spa, new york
"prompt, made me feel at ease that my problem would be fixed the rifht way."
john C.
scotia, new york
john M.
schenectady, new york
"Tech was very nice and helpful"
james S.
hudson , new york
"He was very thorough and showed great care in performing the job"
vera C.
rensselaer, new york
"Patience and friendliness."
diane D.
clifton park, new york
"Matt always comes no mater how busy is his schedule. He talks with me. Gives excellent advice about caring for my furnace and air conditioner. He is dedicated to being a good worker and person! Dd"
mary D.
clifton park, new york
"They were very high pressure in me getting a new furnace. They were explaining things to me about a furnace that I new nothing about, using terminology that I knew nothing about. Also used fear tactics. It was the worst experience."
carole W.
waterford, new york
"Fantastic service - in less than 3 days we signed a contract and had a completely new furnace - Mike and Ethan arrived at 7:30 am Saturday and finished at 1:30pm. Kudos to Eddie as well for coming over at 6 pm and bring in space heaters!"
paul W.
glenmont, new york
"The tech did a quick and complete repair. Very polite and courteous"
wendy H.
clifton park, new york
"The technician was nice, on time, and answered any questions I had."
anthony D.
saratoga springs, new york
linda P.
schenectady, new york
"Work was fine but not knowing where I was in the queue to have service was annoying. I spent from 11:30 am until 11:10 pm waiting by the phone to be contacted."
jeff S.
ballston spa, new york
"The service was precise and well ordered."
barbara B.
loudonville, new york
george M.
schenectady, new york
"He was very thorough and efficient. Very courteous and professional."
sam L.
saratoga, new york
"The Technician was courteous, knowledgeable and efficient."
patrick G.
stillwater, new york
colleen A.
clifton park, new york
bob V.
troy, new york
"Great experience all around"
vince M.
niskayuna, new york
"I believe the technician was thorough in servicing my furnace. Grant was very courteous and explained what he was doing and why."
michael C.
waterford, new york
"Everything from the phone call to the service tech was very professional"
ivan v.
loudonville, new york
mary weidman W.
fultonville, new york
"He was on time and courteous."
james G.
brunswick, new york
jim D.
latham, new york
"The technician was great"
john H.
schenectady, new york
"very knowledgeable, polite, friendly, we want him in the spring to check our AC."
richard H.
latham, new york
"Very efficient and well mannered. He cleaned up such that you would never know he was there."
phil B.
schenectady, new york
"prompt , courteous , knowledgeable service provided."
helen F.
slingerlands, new york
"clean and efficient install - excellent and professional thru entire process"
john H.
loudonville, new york
"Timely, friendly, expert and prompt."
algert zal Z.
schenectady, new york
"Kyle seemed very competent. He did the necessary testing and vacuumed the filters."
peter W.
saratoga springs, new york
"Every time we have a tech come for the A.C. or furnace check up all works out well and have no complaints !"
jennifer S.
schenectady, new york
"Problem diagnosis done, but not able to be resolved. Waiting for part. Still no heat. Technician very professional and courteous."
jim R.
clifton park, new york
rosemarie D.
schenectady, new york
"Altho he was an hour late, he quickly did what needed done"
thomas S.
schenectady, new york
"Technician was quick to assess the problem, quick to fix it and very personable dealing with us."
tammy S.
schenectady, new york
"He got my furnace up and running and answered a lot of our questions"
cathy K.
schenectady, new york
"Never had a problem with this company"
richard l/l L.
scotia, new york
"Although the technician was efficient and diagnosed the problem, he was sometimes difficult to understand. Also, we were given the time as after 4 pm but the technician did not arrive until after 9 p.m."
timothy S.
niskayuna, new york
"Knowledgeable and very polite ."
joseph O.
schenectady, new york
"Grant and Tony were very thorough and did a great job of educating me about the condition of my equipment and providing options."
stephen S.
albany, new york
"Technician knowledgeable and very sociable"
david C.
loudonville, new york
"Ed contacted us to give us added information about the part that was making noise. We did not realize the motor started the furnace and we were going to be out of town for a period of time"
linda C.
schenectady, new york
"This was the 3rd visit in 2 weeks and he finally got it right. The first two visits, one of which I paid $90 for, resulted in no heat again after a couple of days. So I'm not happy with the service I received except for the last one."
ellen B.
clifton pk, new york
"The guys worked fast, explained the problem and solution. They were both polite and did a great job."
kenneth D.
troy, new york
"Your guys were AOK - answered all questions and gave a advice on the care of the Aprilaire unit."
robert T.
albany, new york
"Stephen was a very professional and courteous yong man."
larry A.
clifton park, new york
"Prompt, efficient, communicative"
timothy M.
valatie, new york
lynne B.
scotia, new york
"He was knowledgeable and very professional. The furnace has been working well since he cleaned and resolved any issues."
pamela dougall D.
albany, new york
scarlett M.
troy, new york
"Brian C. was very knowledgeable and went through the troubleshooting steps in a efficient manner. He answered all of my questions and demonstrated a level of professionalism that was refreshing. I felt that our furnace was in good hands and was able to correct the issue. My house is warm again! My family thanks you and I will definitely refer my friends and reach out to you with any additional future jobs!"
sharonbeth B.
clifton park, new york
"Elizabeth made sure we purchased the correct heating system for our needs, and Rusty and Nick were efficient and knowledgeable with installation. Beyond that, all three were so friendly, open to questions and made me feel comfortable with the process."
tom F.
schenectady, new york
"The technician that came to the house was very professional and courteous! He took the time to answer my questions. It was quite evident he is tremendously experienced and I believe he is an excellent asset to your organization!"
sharon B.
ballston lake, new york
john M.
amsterdam, new york
julie G.
kingsbury, new york
"Technician did a good job and was quite knowledgeable."
robert K.
clifton park, new york
lawrence K.
latham, new york
"I observed; both Kyle and Deiago both worked seemed to know what they were doing."
john B.
latham, new york
emilio P.
schenectady, new york
"The whole appt. went well. Arrival was within the 2 hour window, the technician was polite, answered all my questions with knowledge, and left the work area clean."
zachary R.
corinth, new york
karen H.
ballston lake, new york
pat E.
schenectady, new york
"kyle is an expert!!!"
richard C.
south glen falls, new york
saratoga abundant L.
saratoga springs, new york
"Tech was very personable, friendly, and provided a thorough explanation of all services performed."
doris G.
latham, new york
"He persisted until he found the problem with air intake."
elizabeth T.
niskayuna, new york
"Justin makes sure everything is done before he leaves"
scott M.
latham, new york
charles P.
clifton park, new york
arthur L.
albany, new york
roger B.
gansevoort, new york
"Professional, friendly and timely."
tim R.
saratoga springs, new york
nick D.
clifton park, new york
"Very thorough job and explained written report."
edward U.
amsterdam, new york
edward M.
loudonville, new york
"Justin was sent to install our new Lenox furnace today. He installed it working alone. He was very courteous, diligent, knowledgeable and professional. He is an excellent worker and completed the task in four hours."
bruce W.
clifton park, new york
"on time and left everything clean"
paul P.
troy, new york
"tech was thorough, and very informative. we felt very comfortable with the stated results"
edward D.
albany, new york
kathy S.
schenectady, new york
"Both representatives were polite and professional."
david Y.
albany, new york
"didn't call me on my cell"
george H.
mechanicville, new york
eric K.
loudonville, new york
"The technician did a great job"
joe O.
gansevoort, new york
mary murphy M.
latham, new york
"Completed work in a timely manner"
dave/carol P.
ballston lake, new york
"Ryan discovered the problem"
shane P.
ballston spa, new york
"This was a fairly urgent service request to address a furnace issue during cold weather. The response from Roland J. Down was extremely impressive, with prompt scheduling of an appointment, a couple of status updates via phone, and the arrival of a technician within an hour -- despite a heavy call load due to a power outage. As I said to the person on the phone (who was herself excellent) -- that's what I call service! In addition, Elijah, the tech, was great -- knowledgeable, helpful, personable, and sympathetic -- exactly the kind of person you want in a situation like this."
roger K.
schenectady, new york
"Always room for improvement."
gregg S.
ballston spa, new york
william F.
schenectady, new york
"He was very courteous and knowledgeable and gave us advice about the problem (which is probably more related to our roof than our heating system). The only reason I didn't give him a 10 is that he was hung up on other jobs and didn't come within the timeframe I expected. I don't think this was his fault. Perhaps he was overscheduled."
david P.
latham, new york
"Kyle was pleasant and performed the job quickly and efficiently"
christine B.
albany, new york
"The gentleman that arrived was knowledgable, helpful, and neat. Did what he said he would and explained a great deal about the sump pump and options."
gail S.
menands, new york
kristen J.
schenectady, new york
james S.
scotia, new york
"He left the oil vale closed,when he left. We where with out heat till I fixed it.Not like him to do this, needs to think about what he is doing."
phil G.
lake george, new york
"Good analysis and follow up."
hugh H.
saratoga springs, new york
mary B.
rock city falls, new york
"Roland J Down came to diagnose our water heater, the grommets on the top had melted but we were not sure what caused the backflow. They came and the first thing they asked was how old it was, once we told them it was 8 years all they said was oh no you need to replace it without even diagnosing what was wrong. All they said was that the tank got hot and it melted the plastic and we still had to pay the $100 service charge. We felt that we paid someone to point out the obvious when we hired experts to tell us what was wrong."
wayne S.
schenectady, new york
patricia P.
schenectady, new york
"On time, quick,polite,explained problem"
tanyetta J.
schenectady, new york
"the technician was unprofessional, failed to inform me of what he was doing, lied to gain access to my home and overall was a poor representative"
jane H.
rensselaer, new york
"I arranged my appointment on line. Thought I was scheduling a tune up but mentioned a problem. Kyle came and told me I should schedule the tune up. When I told him that I thought I did, he called in and was able to perform the service."
john R.
clifton park, new york
"Professional competent staff and keep customers well informed of what they are doing and why. Company keeps customers informed of when techs will arrive."
alex E.
scotia, new york
"very professional personnel"
david B.
latham, new york
"Friendly and knowledgeable. Fixed the issue."
elisabeth d.
albany, new york
"Ernie was very helpful."
aesa K.
ballston lake, new york
"service was great - however, still waiting on receipt which was supposed to be emailed to me."
harold O.
schenectady, new york
"Matt has been doing our service for about 10 years and he is the best. Verey conscious of what he is doing and making sure everything is working properly."
sofia A.
cohoes, new york
"The technicians were very courteous and knowledgeable of their job."
dan S.
mechanicville, new york
"The technician showed up on time and quickly found no power to the furnace and found a loose connection which had obviously caused the power failure-great Job! That was the good news - the not so good news - not the fault of the technician was the poor communications, from the previous day- will be happy to discuss if you are interested"
allen N.
clifton park, new york
"on time and professional. Not ready with required equipment."
mary C.
watervliet, new york
"The service provided, by Heather, was excellent and Heather was very knowledgeable and professional. With that said I was VERY disappointed with the increase in the price of your filter."
bernard M.
troy, new york
"Thorough and timely"
arnold F.
scotia, new york
"Matt did his regular great job!"
barbara Z.
slingerlands, new york
"friendly and professional, listened to my concerns and acted on them"
ole C.
albany, new york
"Efficient, knowledgeable, curtious"
john R.
saratoga, new york
"He did a very good job"
theodore H.
rock city falls, new york
peter G.
scotia, new york
"Technician is knowledgeable, professional and provided excellent service."
dawn N.
schenectady, new york
"I am rating the technician-only-he was polite. Friendly and professional ."
david H.
saratoga springs, new york
"Doug is the only technician that does a thorough job on furnace maintenance. He actually cleans the parts that need to be cleaned, whereas some other technicians don't even touch. He is friendly and professional and great at what he does."
howard P.
clifton park, new york
"Steve came, did his job, made recommendations and left. Hw was competent and courteous"
jamez L.
troy, new york
"We have always loved our service with this company! If you have a problem, they always show no matter what time it is. Wouldnt want to business with any other company"
mike G.
schenectady, new york
"Good job by two technicians assigned to the job, one in training"
wayne C.
saratoga springs, new york
derek B.
rexford, new york
"Tech who came out was very nice, however after hearing how expensive the repair would be and finding out how much cheaper it would be to repair (half of what was quoted by you) ticked me off to say the least."
robert E.
halfmoon, new york
"We have been having Matt since building our House"
james F.
ballston lake, new york
"Elijah was very helpful and was a great technician."
nicholas S.
watervliet, new york
"Technician very thorough"
sally H.
ballston spa, new york
"very efficient and gave helpful things that should be addressed"
carole W.
rexford, new york
tom C.
menands, new york
mrs wood W.
amsterdam, new york
"Knowledgable, efficent, assuring, caring. He is gonna be the best because he says Ed trained him !"
jonathan H.
schenectady, new york
"Very friendly and helpful technicians"
andrea N.
schenectady, new york
charles H.
colonie, new york
"Knowledgeable, professional"
douglas S.
scotia, new york
"Apparently he checked what he was supposed to... hard to tell since he was in the basements by himself"
valerie B.
niskayuna, new york
"Grant arrived within the scheduled time and did a careful analysis of what did or dodnt Need to be done. Appeared thorough."
john R.
latham, new york
"He was friendly, seemed competent, answered my questions, took care of my contract renewal by turning in my renewal form and personal check."
patricia D.
albany, new york
"Very nice, clean, quick for a good price"
sharon B.
hudson falls, new york
"Greg was very friendly and helpful. He was efficient and speedy. We were very confident that he knew what he was doing by his attitude."
dennis M.
schenectady, new york
joanne W.
albany, new york
"1 visit what needed to be done 2 visit no one showed up 3 visit tech said too complicated needed help. 4visit job completed"
ann M.
albany, new york
"I was extremely satisfied with the installation team of (Justin, James, and Mike). They arrived on time, finished early, and left everything very neat. When the installation was done, I was shown the equipment received detailed information on the various parts. I would highly recommend them. When I called to set up my initial appointment, it was to check my old furnace. The operator asked if I would like a sales consultant to come as well and I said I would wait until the technician checked everything out. When I arrived home from work, a technician and the sales consultant had both been sent. The sales consultant, Brian, was helpful. I could not purchase a new furnace at that time though. I contacted Brian to set up an appointment a few weeks later. Apparently, the dispatcher did not add the appointment to Brian's calendar so I had to contact Brian again to find out if he was coming. He did come once I contacted him. Also, my paperwork for the National Grid rebate was not with the technicians. They advised me that usually sales completes that paperwork and gives it to them to bring to the appointment. I contacted Brian today about the paperwork. He thought the technicians had it. Brian advised me that he could file the paperwork to National Grid and would let me know when he had. Hoping that this is completed quickly."
donald F.
niskayuna, new york
paula G.
scotia, new york
"Grant was excellent -- very professional and very respectful."
walter S.
clifton park, new york
"They knew what they were doing and got the job done."
joseph R.
gloversville, new york
"you give the best service possible.you are there the same day as I call. your the best."
john I.
albany, new york
"He answered all questions we asked timely and completely"
cheryl H.