norman S. schenectady, new york January 23, 2023 "Have had many years of excellent service from Roland Down."
marty M. albany, new york January 23, 2023 "We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."
alison B. albany, new york January 23, 2023 "The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"
john S. troy, new york January 23, 2023 "Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."
randy R. ballston lake, new york January 22, 2023 "Fast service, great communication, always professional techs"
scott K. schenectady, new york January 22, 2023 "Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."
ronald S. ballston spa, new york January 22, 2023 "He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."
clifford M. albany, new york January 22, 2023 "No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."
stephen T. ballston lake, new york January 21, 2023 "My needs were promptly met by a very knowledgeable and thorough technician"
gene M. schenectady, new york January 20, 2023 "Reliability and great people (in this instance, Grant and Stephen) are key."
charlene W. ballston spa, new york January 20, 2023 "Conner was a very nice young man. Very through when working . Answered questions when asked. Very respectful and our furnace runs great."
nichol F. troy, new york January 20, 2023 "The technician was friendly and professional and I felt confident in his assurance that the heater was working perfectly."
apryl K. queensbury, new york January 20, 2023 "Good service. 99% of service techs pleasent and knowledgeable."
brian F. clifton park, new york January 20, 2023 "Second Tech was courteous and knowledgeable and showed up on time and fixed the problem. My disappointment was that the unit was serviced shortly before the problem and it was not detected then."
james F. ballston spa, new york January 20, 2023 "Excellent service but almost $800 to replace a $250 fan in less than an hour is gouging."
garret B. rexford, new york January 20, 2023 "Its always a good service, its a good price, and the people who come to my house are friendly and knowledgeable. And the never try to force sell me anything."
donald R. delmar, new york January 20, 2023 "Technicians always keep me informed and offer insights to operations."
david B. gansevoort, new york January 20, 2023 "All of the technicians have done a good job explaining what they have found etc."
michael M. clifton park, new york January 20, 2023 "The service was quick, complete and professional."
alejandro C. albany, new york January 20, 2023 "Reliable service and reasonable price. Dontrail was knowledgeable and efficient."
dean noakes N. watervliet, new york January 20, 2023 "two technicians arrived in answer to "no heat" call. Tested furnace, and determined it was functioning, but thermostat was not. Showed us how to locate and change batteries in thermostat. Very polite."
catherine A. slingerlands, new york January 20, 2023 "Very professional and respectful of property. Excellent customer service"
eric N. albany, new york January 19, 2023 "Had four safety concerns about my heating system and only one of them was mildly addressed. My boiler still needs service."
allona S. greenwich, new york January 19, 2023 "Technician was prompt, friendly and seemed very knowledgeable."
sunghee B. halfmoon, new york January 19, 2023 "He was a very good at what he was doing and good customer service provided from him."
sally D. albany, new york January 19, 2023 "Good customer service by the technician and he explained his findings."
richard F. fort johnson, new york January 19, 2023 "this service call was very good-experienced pointed out problem immediately from last service- he can return anytime"
samuel R. delmar, new york January 19, 2023 "There was a confusion as to whether or not my ticket (sewage backup in basement) was going to be addressed in a timely fashion. At a certain point, I reached out to other companies seeing if they could arrive faster."
philip B. east greenbush, new york January 19, 2023 "Very knowledgeable, polite , do thorough job and great explanation on what was done ."
shawn D. mechanicville, new york January 19, 2023 "The service technicians were fine. But the customer service has been terrible since. Im waiting on a part to fix my furnace and no one can tell me when it will ship or arrive. They also cant tell me the part number or specifics so I can try to source it myself and have it fixed. They wont return a phone call with the part number"
robert D. gansevoort, new york January 19, 2023 "Technician arrived on time, completed work and explained everything to me."
norman S. schenectady, new york January 18, 2023 "I gave a 10. because the service was good but there was a misunderstanding in the call that the operator said was included in my maintenance contract along with the AC.it was not and had to pay for it but was given a break"
jessica G. albany, new york January 18, 2023 "Very helpful, great service and always a pleasure to deal with"
stephen F. albany, new york January 18, 2023 "The technician, Dave, did an excellent job assessing the situation and taking the best and most direct approach to rectify the problem"
richard P. queensbury, new york January 18, 2023 "Good service, but takes longer to get service than we anticipated when we signed up for program."
tim K. rensselaer, new york January 18, 2023 "The entire service process from scheduling to paying the bill was excellent. The service tech Justin was phenomenal, as frustrating as it was to resolve an unrelated issue with the original call he stuck with it far longer than I would have expected. He was at my house until 10:15pm on a Friday night and then had over an hour drive home. Well done Justin!"
thomas C. saratoga spring, new york January 18, 2023 "Nice guy. Came soon. I before to give him a tip."
gerald B. albany, new york January 17, 2023 "I was not happy that when the technician arrived there was a salesman with him. I simply wanted a tech to change my U-VERSE bulb. I did not request a salesman. I voice my displeasure and the technician was not happy with me voicing my opinion. I was not disrespectful to anyone. The technician refused to do the requested work and left and told me to reschedule. The salesman left after the technician."
michael G. clifton park, new york January 17, 2023 "Efficient, courteous, and friendly service coupled with an on-time arrival for my appointment."
alla P. latham, new york January 17, 2023 "The professional approach, knowledge, recommendation and clear transparency made us chose your services and upgrade to the Advantage Membership."
chris S. albany, new york January 16, 2023 "Very dependable and economical. The only suggestion is, customer service rep should not go over all the contact details over and over again."
eleanor W. albany, new york January 16, 2023 "Rick misdiagnosed my plumbing issue. Said I had a collapsed pipe on a Friday night so I had to stay in a hotel all weekend until We can schedule the job that wont be started until at least Monday. I heard from the company on Monday and I was told someone would be calling me to schedule the work that day and no one called me that day or any day after that. In the mean time I got a second opinion and was reassured that my pipe was fine, just needed to be snaked out. Well it was and my plumbing has been working great ever since."
anne R. clifton park, new york January 16, 2023 "They came quickly and Dale was an excellent technician, educator, and customer service person"
maura M. albany, new york January 16, 2023 "The person who came to do the furnace the other was knowledgeable and thorough, and also just a very pleasant guy."
michael L. schenectady, new york January 16, 2023 "Tech had to order nozzle so furnace maintenance not completed"
rebecca B. glenmont, new york January 16, 2023 "The billing department has made amny mistakes causing a delay in the technician to arrive during a flooding emergency."
gail S. menands, new york January 16, 2023 "I would only recommend Mark for plumbing service. If you check my recent records, Roland J. Down did not perform well. My answer to question 4 only applies to Mark."
kathy Q. delmar, new york January 16, 2023 "Your technician, Veeg, was very nice, knowledgeable, and courteous."
dan K. burnt hills, new york January 16, 2023 "Patrick, Service Manager made the difference, his professionalism follow up and understanding are the attributes that make sucessful companies what they are."
christophe P. scotia, new york January 16, 2023 "Servicemen Gene and Ray did a great job installing the new furnace. Sorry I'm late responding to this email."
donna P. amsterdam, new york January 15, 2023 "My technician (Michael) was very knowledgeable and professional. Knowing that I was without heat he arrived ahead of schedule which was greatly appreciated."
dr. ed J. delmar, new york January 15, 2023 "Your techs are the best - professional, conscientious and respectful."
patricia C. albany, new york January 15, 2023 "I've had your service for years and have always been very happy with your people and your service."
norman S. schenectady, new york January 14, 2023 "Has always quickly responded with on-site tech support when problems arise. In fact, have already recommended Roland DOwn to a neighbor and he was also pleased with performance."
marcia R. slingerlands, new york January 14, 2023 "On two separate calls I have been given a price by scheduler that had no basis in fact. Still waiting for written proposal for repairs and modifications."
mary mevec M. ballston spa, new york January 14, 2023 "Everyone is so helpful Very nice to work with"
eddie G. delmar, new york January 14, 2023 "Recent service was beyond my expectations; however, my previous experience with Roland J Down makes me hesitant to rate higher at this time."
michael W. wynantskill, new york January 14, 2023 "The company is very reliable and sends excellent service personnel to keep our heater and air conditioner in top shape."
hal H. averill park, new york January 14, 2023 "He was a very knowledgeable young man, very polite. Answered all my questions he was quick and didn't leave a mess when he was done!!"
eric H. clifton park, new york January 14, 2023 "I took advantage of a summer special for ac that was 50 bucks. I asked the guy if he could service furnace to get the special. He said no but special should be good in fall. Technician advised there were no specials but was recommending getting on a plan"
liz Y. schenectady, new york January 14, 2023 "I had a new furnace installed a couple months ago and the technicians, Gene and Cliff, were very friendly, professional, and answered all my questions. The heat shut off a week ago unexpectedly, and I requested service at seven at night. A technician, Tanner, arrived within an hour and a half and promptly fix the problem. He ordered a part and installed it a few days later. Tanner too was friendly and professional, and went above and beyond his duty by helping me program my thermostat."
janice D. cobleskill, new york January 14, 2023 "The service is always first rate. The technicians are always professional and show up on time."
rose S. ravena, new york January 13, 2023 "have always been happy with the service and the technicians.are very good"
heidi K. albany, new york January 13, 2023 "He was prompt and explained the problem immediately- just some issue w/ thermostat"
anthony M. amsterdam, new york January 13, 2023 "Good service, but the Advantage program is expensive."
sally H. ballston spa, new york January 13, 2023 "Have been with them for over ten years and have never been disappointed in the service"
kathleen S. albany, new york January 13, 2023 "Service tech was on time, very courteous & kept me informed when a problem was detected."
angela D. mechanicville, new york January 13, 2023 "I called three times during the day my furnace went down, I went through almost two full days before someone contacted me back to send a tech to help with my problems!"
dennis W. clifton park, new york January 13, 2023 "The installers did a great job. The sales person did not convey the correct information pertaining to the thermostats that were to be installed, which let to confusion and churn. Subsequent to the install, the installers indicated that the sales person would return to show us how to setup the new thermostats, which did not occur. Now I am watching countless YouTube videos to learn how to setup and program my thermostats. Nobody can do a good job these days..."
cynthia S. niskayuna, new york January 13, 2023 "Fast, efficient, very pleasant to deal with. Kelly was wonderful!"
matthew S. ballston lake, new york January 13, 2023 "Max is an amazing service tech. He was very courteous and professional and he explained everything that he did."
lawrence W. albany, new york January 13, 2023 "After the heating system had ceased to operate, the inspection and repair were accomplished quickly."
amy B. slingerlands, new york January 13, 2023 "Been calling you guys for decades now I think, between Security Supply and you guys, its worked out very well."
ronald G. niskayuna, new york January 13, 2023 "Technician was courteous and effective,as he located the issue quickly and replace the part expeditiously."
nitin G. albany, new york January 13, 2023 "Excellent pro with knowledge and understanding of the situation."
shirley & patrick M. clifton park, new york January 13, 2023 "call service and information provided via telephone was incorrect and proved very frustrating. Had to speak with 6 different people to get answers. Information each gave was different."
dorothy B. saratoga springs, new york January 13, 2023 "Applies only to technician M. M. Hes excellent & not lazy."
walter B. niskayuna, new york January 13, 2023 "Professional service. Answered questions well. Critical: limited or no upsell!"
susan S. glenville, new york January 13, 2023 "Connor wS friendly and efficient. He just did not make a repair he dis some troubleshooting to determine what was causing the problem and made additional adjustments to prevent the problem from reoccurring. Connor was also clean during the repair and respectful of our home."
jeff C. ballston lake, new york January 13, 2023 "Service technician was very efficient and knowledgeable"
tom K. ballston spa, new york January 13, 2023 "Great people to work with. Very fair price. And showed when scheduled. Would call again if needed."
nancy E. albany, new york January 12, 2023 "Beth Zampol is an excellent advisor for your company. She takes the time to explain everything and how it works. Nate was on time efficient and thorough."
patricia M. latham, new york January 12, 2023 "Zachary spent a great deal of time and did a very thorough plumbing inspection in our home. He checked every water source and water device in the home. We were very pleased with his attention to detail, his advice and overall pleasantness and respect for our home. It was a pleasure working with him and listening to his suggestions. Every technician from Roland Down who has been in our home for service or maintenance has been wonderful but Zachary was exceptional!!!!!"
ronald W. albany, new york January 12, 2023 "Have been pleased with Roland Downs technicians over the years."
ms depoo D. east greenbush, new york January 12, 2023 "My work was done in a timely manner as Rick said was the the problem."
terry H. slingerlands, new york January 12, 2023 "The tech offered me solutions to a suggested repair and showed me how I could do it myself or have him do it. I requested he make the repair."
karl M. albany, new york January 12, 2023 "I find Roland Down to be reliable, efficient and professional."
sandy L. cohoes, new york January 12, 2023 "Service was prompt and same day ! Had part we needed and job was completed quickly!"
daphne J. poestenkill, new york January 12, 2023 "Clinton and Joshua arrived when they said they would and did a great job with my furnace. They were friendly and answered all my questions. I felt comfortable with Clinton's knowledge of my system and he appeared to be a great teacher to his apprentice Joshua. I will request Clinton from now on."
eduardo P. scotia, new york January 12, 2023 "Very patient with two seniors that r not well versed in technical things."
sandra T. scotia, new york January 12, 2023 "Technicians are professional and answer questions for the customer"
richard O. schuylerville, new york January 12, 2023 "Your service people have always ben very friendly and professional and seemingly competent."
stephen H. albany, new york January 12, 2023 "Technicians were very polite. They explained everything and didnt pressure me into a decision."
tom K. ballston spa, new york January 11, 2023 "I was very pleased with the service, and all the people with the company."
wayne C. clifton park, new york January 11, 2023 "This service call went well.....but my first call for service, never resulted in anyone showing up."
michael L. schenectady, new york January 11, 2023 "Tech arrived and did not have a replacement nozzle with him."
doug/janet C. clifton park, new york January 11, 2023 "RJD responded to our call quickly and replaced the warn out parts and had our heat back on in the same day."
terry H. slingerlands, new york January 10, 2023 "On time, efficient with time at house, explained what he was seeing as a concern."
patricia C. latham, new york January 10, 2023 "Technician. diagnosed. the. shower. plumbing problem. and. recognized. a new part was needed.. This. happened on New Year day. The part was. ordered. and. installed. 2 days later."
charles I. ballston spa, new york January 10, 2023 "Great service by installers Nick, Justin and Erny. Sales Rep Hunter was very helpful in determining best furnace for my house."
jean E. east berne, new york January 10, 2023 "He was knowledgeable, friendly and explained what he did"
michael M. clifton park, new york January 10, 2023 "Timelyness of arrival; called for assistance when needed, and pleasant."
marie E. menands, new york January 10, 2023 "Consistent timely service/ maintenance means no emergencies."
samuel J. latham, new york January 09, 2023 "The rating is more for the technician and not for RJ Downs as a company. This is the first time in having a servicing visit of our boiler that I was not satisfied with the tech's work. He was not comfortable with a 1992 HB smith boiler and seemed to be more used to the newer systems. He was about to wrap up with a visual inspection when I asked him about cleaning the burners. He was surprised to find out that for the last 4 years every tech who came to do the servicing did clean the burners !!. He did not have long-wire brush that is needed for the cleaning of the burners but to his credit he did the best he could with a short wire. Given that our equipment is listed in your records, it would help if the techs coming to look at the equipment are comfortable with it. I have always enjoyed the prior techs who have done our boiler inspection and would prefer one of them to show up next time."
john G. glenmont, new york January 09, 2023 "AMEEN WAS VERY PROFESSIONAL AND THOROUGH. AND BETTER YET, HE COMMUNICATED WELL."
john L. glenville, new york January 09, 2023 "Had serious plumbing problem and a rep showed up promptly and fixed the problem very quickly."
michael G. stillwater, new york January 09, 2023 "The technician didnt arrive during my 3 hour appointment window and never called to say hed be late. The people who answer calls dont speak English well"
claire L. troy, new york January 09, 2023 "came to our house on an emergency call. Spotted the leak immediately."
stanley D. ballston spa, new york January 09, 2023 "Very professional, and knowledgeable, technical staff, Jack, Rey, and Nick. A job well done. Clean and very disciplined one. Well explained the operation and installment so fully satisfied."
elana M. athens, new york January 08, 2023 "Our service expert was fantastic. He was friendly, helpful and respectful of our space."
pat F. gloversville, new york January 08, 2023 "My technicians were thorough and professional and answered my questions about my inspection."
rhonda Z. duanesburg, new york January 08, 2023 "Excellent response time and customer service. Friendly technicians."
ann L. schenectady, new york January 08, 2023 "Mark was professional, friendly and neat. Was very knowledgeable."
sharon M. melrose, new york January 08, 2023 "Since initial problem was addressed Ive been happy with company response."
lynn G. altamont, new york January 08, 2023 "Fixed our problem very quickly, very friendly, explained system."
tim F. schenectady, new york January 08, 2023 "Here's the email that I sent: Im writing this email because I have had no luck getting a manager to respond to my requests in person. Ive been told theyre not available or in a meeting numerous times over the past several months. I did have a conversation with one individual in the Summer, but nothing since. Its been very frustrating. I want to be as transparent as possible and let you know that I have lost faith in your company's commitment to good service and customer satisfaction, and I expect that you will do the minimum amount to make my situation right. And I want something on the record in the event that you do what I expect and elide the issues and provide us with no reasonable resolution in the likelihood that we will need to escalate our concerns. Here is the issue: We purchased a new heating and air conditioning unit from you folks in July of 2022. From the beginning weve had trouble with the system. It has done nothing but barely trickle heat or cool to our upstairs. This has resulted in several service calls with a number of people making whatever adjustments they can to make the system work. Youve sent your best guys. Frankly, theyre great respectful, positive, responsive, thoughtful and trying everything they can. We are happy with their work and their efforts. Nothing has worked. As a result, weve had to put a blower insert into the vents in the upstairs in the attempt to get some kind of cooling (that did not work so we then got a fan to make the room bearable) and in the winter we now sleep in our bedroom with electric blankets and several other additional layers. This is not working. I did not pay thousands of dollars for a system that works worse than the old system that the real live Roland Down installed 30 years ago. It seems that the 2-stage system that you folks recommended will just not work in our old house with the crazy quilt duct work that was installed 100 years ago. As a result of the failure of the system that you recommended we install, we need you to take out this system and put in something that will work. Assuming that it will need to be a 1 stage system - the of system did heat our home in a fairly reasonable way for over 30 years - we will also need you to refund the difference in cost for that system. Looking at the information sheet about the systems that you folks provided to us in the summer it looks like a $5000 difference. Please let me know when we can schedule the new installation and when you will refund the difference in cost. Thank you. Tim Feeney 46 Ray Street Niskayuna, NY 12309 518-573-3875"
cassandra T. albany, new york January 08, 2023 "Very friendly, professional, no pressure just the facts"
eleanor W. albany, new york January 08, 2023 "Main reason is the membership option. I had a plumber come over same night I called because Im a member. I have major work to be done with pipes in my basement so hoping my membership will help with that too."
donald H. amsterdam, new york January 08, 2023 "The service was completed in a timely manner. Dale was polite and very knowledgeable."
denis K. niskayuna, new york January 07, 2023 "Good service, easy to schedule appointments, technician arrived within the window and was respectful of the home."
carmel M. saratoga springs, new york January 07, 2023 "I certainly cant tell if a good job was done but he was very nice. Im happy to not have to worry about calling fir service and having it set up for me."
jennifer M. albany, new york January 07, 2023 "It's the phone system. Next to impossible to get through to you. most of the time, rep on the phone can't even open my account. technician gets a ten, but most of the customer reps get s=zero. Lucky for me I got through randomly to a couple who could actually help. On 1/5/23 the phone opens just kept cycling back to the opening message no matter which option I chose."
michael C. slingerlands, new york January 07, 2023 "Hunter was a very good representative of your company. Knowledgeable, thoughtful and patient."
albert/ beverly G. watervliet, new york January 07, 2023 "The service was fine. The timing of their findings not so much."
don M. albany, new york January 06, 2023 "Used them for years and never was disappointed with their work and ethical advice."
donna H. latham, new york January 06, 2023 "George was very polite and informative about vent cleaning. Was disappointed that the desk personnel didn't know you don't do much for mold in ducts. Zach and Adam were awesome. They provided outstanding customer service. They were informative and professional. They listened to my concerns and offered potential solutions. They turned a disillusioned, angry customer into someone who would actually use your company's services again."