Roland J. Down Service Experts Reviews

"The technician that did my annual maintenance service on August 4 must have failed to do the job correctly because when I turned on the heat just a week or so later the blower came on but there was NO heat. I called for service on Sept 20 and a technician came on the 24th. It seems to be working now, Sept 29."

"more expensive than I thought"

"They don't communicate with the estimator, the service rep and the worker. The worker takes your money and then signs your name as the work is completed. It was not, charcoal filter promised but not replaced."

"They show up -courteous"

"The Service Experts have been efficient, polite and knowledgeable about the repairs they are performing."

"If you guys would eliminate the out of state call center, it would improve your business and customer satisfaction."

"The technicians did a great job and they knew what they were doing. I would recommend them all day long"

"Last tech visit was very fine. Many previous ones with different techs were not. In short, service on very expensive and newish equipment is spotty."

"Responsive and professional"

"The customer service is great. Everyone is courteous & accomodating."

"They have always provided quality service."

"Always courteous and friendly answering any questions like teachable moments"

"Quality of Technicians and on time service"

"Please with service"

"Quality of service provided by the technician"

"Your people do good work."

"Excellent services Prompt responses"

"excellent customer service & tech expertise"

"They were very courteous and professional"

"Service technicians are great, phone support is not so good."

"Technicians arrived on time, very professional."

"good service"

"Came early. Did the work right and fast"

"Technician cane without parts to service my furnace and have not heard from your company since"

"matt was very friendly and knowledgeable"

"Technician was ailing and competent at the end of a long day."

"Was told to pay 200 then 140 for an appointment that I shouldn't have paid for since it was maintenance. He said he was a supervisor and wouldn't leave my house until he was paid and was rude to my husband. I hate Roland J Down since you don't do what you are supposed to be doing. I have reported your company because William sucks and the supervisor David never called to speak with me. Your company is the worst and I have told everyone that will listen. You allow criminals to go into peoples homes and intimidate them"

"Everyone that I dealt with was so friendly and answered every question I had"

"the unit was ibstalled very fast and neatly. they cleanednup all debris rom unwraqpping stuff very nice unit easy to operate, we are very happy"

"I received a letter in the mail stating that I had an amount of $128.52 past due. When I called a rep to discuss this letter I was told that I agreed to a renewal by phone on June 30. I was called to schedule a furnace cleaning but never discussed a renewal of my contract. The rep then told me the conversation was documented in my notes. If the discussion occurred I would have known what the bill for $128.52 was for and not wasted my time calling. In addition the letter didn't indicate the amount was for renewal of my contract. I am very dissatisfied with the way this problem was handled."

"Excellent service delivered on time. Very courteous technician."

"Tech was professional and offered helpful information. Very thorough and let us know the life expectancy of our furnace."

"They were very professional and gave me advice."

"Always very friendly and helpful people."

"MCH did a great job, very thorough and expanded everything he did."

"Showed up early, was efficient, left no mess and was done in 2.5 hours. Also made me aware of a National Grid rebate."

"Dave Tony is the best service manager who cares about servicing your customers with care!. He is also very responsive to any questions or problem and provide answers punctually. Also Mary was very good in scheduling my residence service as well as my other properties."

"alex was helpful discussing boiler circulator apparently you were short handed because they didnt come back so i went and bought one and installed myself"

"Polite courteous and helpful people"

"They show up on time and do a great job!!"

"always have had good service."

"Your excellent service"

"Have always had good service from your company. Employees always provided good service."

"The tech that came was so friendly and loved my dogs up, he was honest about my situation and recommend a company that could help me. He could have easily tried to fix the issue knowing he couldnt just to waste my time and money but he didnt. He was very honest."

"The technicians are very good at their work."

"We have always been very satisfied with the service experts that have come to our home"

"sales price and great tech.always"

"Efficient, on time, offers good discounts for Furnace Cleaning Etc"

"Dave & Vinny did a good job!"

"They were pleasant on the phone and pleasant in the house."

"Very friendly and did a quick and great job"

"because this guy mike was great. He was very good at what he profromed"

"was outside the 2 hour window given"

"Excellent service"

"RJ Down has good reliable service."

"We like the very knowledgeable service person! We learned a lot more than before and appreciate the time and return phone call from Hunter!"

"My brother Tim worked for this company for years and loved working there. The service today was very considerate and they worked hard."

"Amen was on time and very professional."

"Everyone we have dealt with over the years has been very friendly, knowledgeable, and respectful."

"Connor was professional and was attentive to my boiler needs."

"Helpfulness to maintain the furnace"

"csr was very knowledgable and answered my questions."

"Very professional and fixed the leaky pipe drain right away."

"Supervisor and apprentice were knowledgeable and efficient."

"The tech was very knowledgeable and friendly"

"very precise"

"The tech was on time,and was knowledgeable!"

"Well trained"

"Friendly and efficient service"

"My hot water tank was still within its warranty period due to a faulty unit. However, I was charged a labor replacement fee of $750 plus tax to replace the unit. It took the service representative about 30 minutes to remove and replace the heater. My concern is that the amount is excessive due to the fact that the unit was still under warranty. A review of this matter was addressed with the supervisor without any relief. My recommendation is that management re-evaluate this practice since the consumer seems to suffer unnecessarily for a problem beyond their control. What ever happened to the lemon law?"

"Quick, professional, and great job"

"Nobody's perfect. Besides, I'm not very talkative."

"The techs are always professional and curtious."

"Scheduling. I had to cancel on the scheduled day because they were not able to make in in the two hour window and I had an appointment I had to be at. The second day they were more than an hour after scheduled time. I should be compensated for the two days I had to wait around for hours when I could have been doing something else. My time is just as valuable as yours. With that being said Steve, my technician was very good, friendly and respectful."

"Excellent service"

"If I continue to have technicians like the last technician that came to my home then my rating will be a ten."

"Great customer service"

"The tech was on time and very deliberate yin the device of our boiler. He left us feeling confident for the coming heating season."

"good service always gets referrals. I did share info with a friend and she did make use of it."

"Didn't like being pressured to sign up for perpetual program."

"Prompt...efficient..informative"

"Nothing is perfect, but you came close."

"He was very helpful pointing out pros and cons to repair or replace"

"Everything was handled very efficient and professional"

"Good service but quite expensive."

"I dislike having a salesperson being sent out with the technicians"

"Great service"

"Never received the promised rebate"

"your prices to replace my furnace was ridiculous!!!"

"generly does good work at competive price"

"On time, professional, clear explanations, efficient"

"Polite and knew what they where doing"

"Very professional"

"The service man was very knowledgeable about the products and what would work for us. He was very friendly to work with and he wasnt a high pressured salesman."

"Thorough job"

"Experience, neatness, manners, courtesy"

"Was charged for visit fee however tech was only there for ~5 minutes, shared that he cannot/isn't allowed to perform that service, suggested to call a different plumbing place & charged us $107."

"I called originally to request service for my AC unit, but got scheduled for furnace service and had to wait 7 weeks for them to come out. Then I had to call again to get the AC unit serviced..."

"Fast & friendly service"

"They responded very quickly. Cheri is the best sales rep. Very polite and knowledgeable."

"Good local plumbers, many years of experience, did good work."

"Been waiting a month for a control board for furnace/AC. No heat or AC for past month. Cant trust a company that cant get repairs done on time. Will be looking elsewhere for service contractor."

"Great service by nice people"

"Service techs. Were excellent and very thorough and courteous. James B and Kyle B."

"I actually had 2 furnaces installed by RJD and both times I was more then happy!"

"techs are always courteous and police and do a great cleaning job"

"actual service people are great. As a longtime customer I really don't like the call center. I think we had better response & info when the calls went locally"

"Always trustworthy"

"Service has been very good so far."

"Always on time and do the job as quickly as they can"

"knowledgeable tech and friendly"

"Friendly and knowledgeable staff. Offer information even when I didnt think to inquire."

"Reliably arrived on time. Did thorough job of checking unit inside and out."

"Service technicians arrived close to on time and when they arrived they proceeded to do their work in a very professional manner."

"Customer service representative was very responsive and courteous when I called to request service. Technician was competent and efficient and seemed and seemed to address my problem."

"The technician James Divers is efficient and professional."

"I never get anything but the best from you ."

"We have never had any problems with any of your experts."

"Yes."

"Knowledgeable, easy to work with"

"Reliable, dependable and very curteious..."

"The quote we were given was $3000 higher than the other quote we had from a competitor."

"Satisfied with prompt service."

"The gentleman who came was professional, knowledgeable and most helpful."

"Adam was thorough, professional, knowledgeable and respectful."

"On time. Never had an issue"

"Prompt efficient service"

"Very good but nothing is perfect."

"Easy appt. Early arrival. Nice service tech."

"You consistently deliver in an era where almost no one consistently delivers."

"Your technician Adam was excellent. I can tell he was well trained. That is one of the most important things today."

"The technician came at the appointed time, did what needed to be done and was very personable."

"The job ended up being to big for the tech, he was honest and polite and helpful. He referred me to someone who could do it and the tech made a good call it turned into a nightmare."

"Not married to RJD."

"The techs worked diligently to determine what was causing the problem and covered all bases, answering all my questions."

"I did not receive the report of the inspection this time. Usually any technician leaves a report. What's the purpose of doing it if I will not get the report"

"We always appreciate the technicians who service our equipment. They are friendly, knowledgeable, and thorough."

"The Experts are very professional, knowledgable and understanding,"

"Vry professional"

"Mike is always professional and friendly along with being a top notch technician. However, somehow I got double billed and I am trying to deal with that now or it would have been a 10."

"PROFESSIONAL INSTALLATION OF NEW FURNACE"

"good service and nice staff"

"Great service by knowledgeable techs!"

"Very good service, very considerate technicians."

"I have been a customer of RJDSE for many years to service my HVAC needs and the Service Team has been great and would rate them a 10. However, we asked Sales to give us a quote for some ductless mini-splits and thats why I gave a lower score. The salesman came out and he was great and very professional but I had to follow up with with a couple of times to send me the proposal. Once received, I had a question to which I sent via email and when there was no response, I sent a textto which I still have not received a reply and its been two days. To have to practically beg them to take my business doesnt set well with me. I understand people being busy but to not at least acknowledge an email and a text with some reply is not good business practiceespecially with a long-standing customer."

"Love the honesty"

"We have a long history with you and have always been happy with the service and technicians."

"Very efficient"

"On time with very professional staff."

"get er doned"

"Very knowledgeable"

"Completely satisfied with service"

"We had you install our propane furnace last year. There were a gfew glitches at first, but you were responsive and prompt, coming the same day I;d called (it was winter, so time was of the essence)."

"RJ Down services our area, when not many other companies do."

"Removed old dishwasher from a very tight space, did a good job."

"Professional - courteous - timely - responsive - dependable"

"The technicians were polite and professional. Three came. The reason that I gave an 8 was a gasket was supposed to be ordered. After 3 weeks I called. Nothing had been done. It was promptly remedied within a couple of days"

"The young man that serviced my furnace was so knowlegable and polite and answered all my questions. I watched how he thorougly cleaned the furnaced and checked my hot water heater. I was impressed."

"Great technicians that were knowledgeable and very professional"

"Professional"

"Theyve been great this year and patient with explaining everything as they do it"

"Someone always answers the phone. Appointments are easily made and kept. Never a problem with the service performed. Technicians are always courteous and knowledgeable."

"Service guys were nice and work seemed very thorough."

"Great equipment and service to keep it that way"

"Good service. Lots of confusion with booking my appointment. Was booked for 1 day then received call saying I need to change days, then was called on day of original date asking if rep could come. Finally dealt with Angela from Scotia office and she was AMAZING! She cleared everything up and gave me her direct number for future bookings. Love that!"

"He did a great job"

"Friendly and knowledgeable employees . Easy to talk to and they answered my questions."

"Knowledgeable, helpful service people."

"Great technicians, very friendly. Never had problems with customer service explaining services to me."

"I've been a customer for about 22 years. The Lennox system they installed a few years ago has had more problems than the older ones in this or 2 previous houses."

"Polite and competent workman"

"We've always had good service and that means a lot."

"Satisfied with service provided."

"We have always had a very good experience when dealing with Roland J Down"

"the serviceman was over and above epections."

"The technicians were fast and respectful"

"The technician did excellent work but the price was rediculous"

"RJD has provided me with thorough and knowledgeable service for many years."

"always good service"

"The technician is always very good and explains everything. I have great respect for the technicians employed by service experts."

"The young man was honest and and personable."

"Great technician"

"Always call and always on time"

"Service. calls. are. always. within the announced time. and technicians. are courteous. and helpful"

"Not sent a written estimate on work and yet only given 15 days to accept the quote said he was goi g to email it to me Only thing i got is this and a 0 invoice for the apt for the estimate"

"I was given all the information I needed. I also learned a lot of things I didnt know which was very helpful to me. The sales person that came to my house was very informative and I felt a soul he answered everything I needed. I had an excellent experience with the sales person."

"was recommended to me. long history"

"Everyone was very professional, on time, and efficient"

"Good service"

"Workers seemed knowledgeable and efficient."

"RJDowns gives good service"

"Well, we waiting home all day on Saturday to get an estimate on the mini split system and they never showed up. I will not be recommending or using your service again. I look at it this way, no call or show for a potential sale just tells me what kind of service Ill be dealing with and Id rather know now. Going with another provider for our service who was willing to show up i the first place."

"Cost of service"

"The service man was extremely professional and proficient. He was also very careful, wiping his feet on the doormat each time he entered the house. His explanation of what needed to be done and the cost estimate were quite thorough."

"Good quality at a reasonable cost. Good professional work."

"Your service personnel are great but this evaluation website sucks. Second time filling out."

"Service was provided as scheduled and the technition explained what we needed to know about the servicing and an issue with the drain line that he addressed."

"Quick response to a problem."

"Two young men were very knowledgeable"

"You were early as you had a cancellation. We were grateful for being asked to service before our original appt. Tech was great, very efficient and knowledgeable. Explained to us to keep an eye on our tankless hot water heater that has aged, in for 13 yrs. But still working fine. Did not try to push for a new unit, just keep an eye on it. Tech did a great job."

"Complete satisfaction withservice!"

"Very patient and understandable"

"Always reliable."

"On time .very pleasant tech.Did a great job."

"Knowledgeable technicians, professional, a bit pricy."

"Great service and dependable"

"the service rep explain things to us ,they where very polite also. Joe Jordan"

"Always friendly, efficient, timely...."

"VERY QUICK AND EFFICIENT"

"Because I used this company before"

"Professional service."

"Great guys, friendly and informative."

"Tech did a very good job"

"The technicians were very thorough"

"I like the service and professionalism of the staff"

"I have been with this company for many years and have always received great service. Whether making an appointment or having service I have been treated respectfully!"

"Technicians always friendly, courteous ,and knowledgeable. Always leave area where work is done very neat and clean."

"Quick efficient knowledgeable"

"Happy with service."

"Very detailed check of our equipment and offered suggestions"

"Trainee technician shorted out the mother board during a routine cleaning. Equipment had been working well and was simply due for an annual cleaning. Tried to tell me I would need to purchase a $800 mother board"

"professional, knowledgeable"

"Technicians are skillful, conscientious, and friendly."

"Very professional"

"Prompt courteous service. In recent years (once Service Experts again added RJD) easy to schedule service and billing"

"Did an exceptionally good job"

"Service was in rapid response to request, performed efficiently by knowledgable and efficient technicians"

"The service was completed the same day I called and done well. No call back."

"Grant was very professional and knowledgeable"

"Competent snd responsive service"

"Prompt and Courteous"

"techs were good"

"Excellent service Quality work"

"Competent. Courteous."

"Dan"