Roland J. Down Service Experts Reviews

"The service provider was informative, polite, respectful, thorough and conscientious."

"only leasing prices and inflated bottom line pricing which is higher than competitors. Purposely complicated and not realistic."

"TECHNICIAN DID A GOOD JOB AND EXPLAINED EVERY THING HE HAD DONE WELL."

"He was very personable and professional. Very prompt being here on time. A true asset to the company"

"Very informative about replacing the furnace and air conditioning. They made sure that we didn't have any questions."

"He was great. Adam explained everything he did. He told me of the condition he found the water heater and boiler."

"The service person was very knowledgeable about the machine cleaned it and checked it all over"

"Amazing!!!"

"Elijah was great. He was very respectful and timely. The overall fact that my duct system was installed (by Roland J Down and the previous homeowner) so I can't open my garage door is extremely upsetting. I can't believe anyone approved the layout so this would happen. Then to fix the problem I would have to pay out of my pocket to install a new duct system when the original plans and installation caused this issue is insane."

"Technician was on time, efficient, clear with communication fixed what need to be done."

"Doug is very friendly and always does a good job."

"he came and serviced our bolier and explained how to keep it in good working condition. he did a great job"

"Quick, thorough, didnt replace filter because it had plenty of life to last til the summer inspection. I appreciated that!"

"Beth was a pleasure to deal with And is very savvy sales person as well. I signed up for plan. My initial appointment did not happen as scheduled but I was called early the following day and the technicians were great. I wish I had gotten their names too. they appear to have done a great job and were very professional courteous and answered all my questions."

"Efficient and knowledgeable service. Tech was polite and aware of COVID precautions."

"On time, thorough,friendly, good explanation"

"polite, knowledge & friendly."

"Stephen was prompt, very nice demeanor, answered my questions politely, and thoroughly, overall it was a very pleasant interaction. And I have now found a service company that I will use for all of my HVAC concerns and preventative maintenance. Scheduler person was really nice and helpful too. Pricing for service was fair as well. I am happy with all aspects."

"The tech was quite a efficient. He did a good job."

"Grant did a GREAT job explaining what needed to be done. I feel we finally have the $12,000 system we bought from you three years ago functioning the way it is supposed to."

"Knowledgeable and did a really complete check of our system."

"The Service-Tech was friendly and polite. He explained his work and my wife are confident that he did good job. He represents your company well."

"Came in, reviewed area,opened furnace and started to work. Finished in less than an hour. He put everything back and asked me if I had any questions which.he answered.."

"Tech forgot to change the filter- wasn't able to talk with him (due to having a very annoying, howling dog). Normally, the guys have always been great! Also, didn't get the print out- whether this is covid related or not, I'm not sure."

"100"

"from my initial call which Angela answered and Derek answering all my questions!!!"

"The tech was very nice and very efficient."

"very professional ,helpfull and friendly"

"The technician did not rush through the maintenance that he performed on our furnace, And I feel he did a good job!"

"Everyone presented themselves in a very professional manner and were very polite and courteous while looking out for our interests!!!"

"BRIAN WAS VERY POLITE AND NEW HIS STUFF Mike & NICK WERE VERY GOOD WORKERS, KNOWLEDGEABLE AND CLEANED UP WELL"

"The servicemen were very good, they wore masks and were friendly and tried to correct the problem but the issue still wasn't corrected after the last visit but the serviceman spent almost two hours trying to correct the problem."

"Arrived promptly. Was courteous. Went over what he did."

"The tech was professional, on time and took care of his business."

"repair worked"

"Shawn was very competent..he arrived on time and immediately made himself knowledgeable about the problem which he took the time to do thoroughly before making his final decision..he contacted us and discussed his visit"

"Clinton came within the proscribed time and installed the necessary parts as ordered by another technician."

"they are always polite and fix the problem never had a problem with the service"

"they did quik & very good service"

"He did a great job. Efficient, thorough"

"Adam was on time very pleasant to speak with. Worked efficiently and explained any questions I had so I could understand the anserwers."

"Furnace replacement part found and installed. Very well done."

"efficient and knowledgeable technician"

"friendly efficient technician"

"Grant was very professional, knowledgeable and friendly. He listened to my description of the issue and explained everything he was doing."

"Timely service. Friendly helpful technician."

"Smart and clear technician. Listened and responded"

"This was routine maintenance we didn't realize we had already paid for. The only reason he came was after I questioned an invoice to renew the plan. The technician arrived with a hose over his shoulder. I showed him the hot water heater and told him I had flushed it myself a month ago. He basically turned around and left, not checking the burner, pilot light, or anything else."

"Service was done very well but, technician didnt turn furnace back on. Had to call company later in evening."

"Polite and accommodating"

"The technical was personable and knowledgeable, but the fees involved were honestly steeper than were reasonable, and had it not been an emergency, I likely would not have agreed to them."

"Mohamad arrived very promptly and was very courteous. He found a problem and ordered a replacement part...and I already have gotten a call that it has came in and someone will install it this coming Monday. THAT IS some good service!"

"Shawn was on time, masked polite and answered questions regarding the service he had completed."

"Doug is the only one that will work on my furnace and a/c unit! Not sure why Dave showed up."

"He was on time and completed his processes in a very expeditious way"

"Very friendly and informative"

"Competent and professional srvice"

"Roland Down has always come through for us. Very dependable"

"The technician and agents were friendly and very professional,"

"EXPERIENCED, KNOWLEDGEABLE, NO NONSENSE"

"Knowledgeable, Efficient and quickly completed."

"Very efficient"

"Tech called ahead, arrived on time, followed all COVID procedures, wore a mask. Very polite, competent and quick."

"He was very helpful answering my questions"

"The two gentlemen seemed knowledgeable and courteous."

"was very surprised and glad that i could get service the same day Sean is an asset to your company. He is very customer friendly and does excellent work,"

"Quick service and the customer service was great when I called. My heat came back on by itself and when I called to let them know they were wonderful and said to let the service tech come out and double check everything. It was truly a great experience"

"Very professional. Our advisor gave us goof info to set up the job. Then the technician showed up on time, reviewed the work before hand, was very respectful of our home, was very polite & courteous. Provided some tips for after service (duct cleaning). Showed me the results. Also recommended a UV light for our forced air system which is a great idea. Ernie is awesome and represents your company well. Give him our thanks again."

"Excellent technician"

"He was pleasant, seemed to know what he was doing and very polite"

"Very efficient and did the job in a timely matter"

"He figured out it wasn't a pump issue and fixed accordingly, very thorough"

"Technician was very kind and explained what was wrong with my gas boiler and what needed to be done"

"both of the guys who came were extremely pleasant to work with and very competent"

"Both the technician and sales associate were very pleasant and informative."

"We called at 9:30 am and team was here at 11! Wow!"

"The tech knew the equipment and very quickly diagnosed and fixed the problem."

"Had previous techs come for service Jake was the most efficient he completed his service Sheet which no other tech has done before And explained to me what he was doing And made me feel very comfortable in what he Was doing"

"Fixed situation efficiently and professionally. Also, called in advance and Beas able to complete the work although on January 1z"

"The technician was very polite and thorough."

"Very polite, worked quickly and quietly, answered all questions with knowledge and professionalism"

"Grant, who has been to our house before, was familiar with our equipment and installed the replacement with efficiency."

"The service tech was very polite and professional"

"The technician was very professional and informative as to what he was doing to fix our problem."

"Devon was very professional, polite, and competent. I appreciate his concern regarding Covid-19, and the way he carefully explained everything. Good job."

"Adam arrived on time and worked quickly and efficiently."

"Very efficient and tidy. Explains well just what has to be done."

"He did everything great, except had to order the part... did not have it on his truck"

"He followed COVID protocols, check my furnace, found that the water valve for the humidifier was shut, openned it and fix its leak and told me things I need to do to operate and maintain the humidifier."

"We have had 3 experts to my house and after a week our problem is still not fixed. After the last one was here from 9:00pm to 1:10 am the problem is still not fixed and we have not heard from anyone to fix our problem."

"on time,polite and knowledgable"

"They did a very competent job in installing the new furnace. And they answered all of my questions in a way I could understand. They also did a good job in cleaning up after the installation was completed."

"Arrived promptly Wore protective mask Quickly addressed issue."

"Very experienced technician. Had experience in my older cast iron oil fired boiler. He explained everything as he did his work. It was apparent that he was confident in what he was doing and wanted the best outcome for a customer. I was very comfortable that I was working with an honest knowledgeable person."

"He really Knew what he was Doing!"

"100"

"The lovely lady who answered the call was friendly and sympathetic. She called right back with the information that help was on the way and gave us the name of the plumber. Joe was very patient as we waited for the Town Water Dept. to locate our valve. It turned out that it was buried in the lawn over a foot deep! Once the water was off Joe worked quickly and efficiently. Very grateful for him coming over on a holiday weekend!"

"Kyle quickly identified a portion of annual service that had been overlooked in November, when our regular annual service and maintenance were done."

"He figured out our problem and resolved it quickly"

"The technician worked diligently the whole time."

"The serviceman was a great guy. After he left the furnace failed again. He came back on a Sunday from Hudson Falls. When he went to look at the furnace it was running fine. He did not charge for the call and was great I liked him very much. However he did not find and fix the problem. My tenant was without heat for 1 day. My maintenance man replaced the control board and the furnace is working fine. I received a bill for $560.00 which I will pay but the furnace was not fixed."

"I had a tough issue. My tech was fantastic"

"Technician was quick with work and came during scheduled time slot."

"Brian came in and fixed our boiler extremely fast. Very appreciated."

"He did an excellent job. I just still wish that your prices were lower."

"You were able to come on a holiday (Christmas Eve) and replace out hot water heater."

"No issues, explained work"

"The staff were very friendly and professional."

"Because everything (so far) is operating like a charm; The technicians worked as a team; got the jobs done; and were very professional."

"The HVAC technician may have known how to service the heating system, but there was some communications difficulty with his accent. While his wearing a mask (covid pandemic) was appreciated, it didn't help in speaking. He pointed out the condensation pump wasn't installed level. Temporary correction done."

"Service men were very thorough and helpful with questions"

"Beth was amazing with her customer service. That is the kind of person you want to answer your calls and guide your customers. Grant was phenomenal as well. He called to let me know his ETA and we did some trouble shooting over the phone and ended up solving the issue without him needing to even come to the house. He was wonderful and stayed on the phone until we were 100% sure it was fixed."

"Prompt, efficient, answered our questions."

"Technician arrived quickly and was very professional explaining what he was doing and how to mbv aintain the system ."

"On time...perfect service"

"AC was not serviced."

"Pleasant young man who explained issues after examining digital thermostat and then seeing furnace."

"Called ahead of time, arrived on time and provided the service in a timely fashion"

"Doug is thorough and explains what he needs to do."

"Quickly located the problem and solved it."

"Diagnosed quickly"

"Technician fixed the problem I had with the furnace by repairing the berings"

"I appreciate that RJD had a plumber come and look at our project instead of a salesperson. Although We wanted a tankless water heater, our basement didnt allow for one safely. He guide me through other options."

"The techs had very good knowledge and explained everything he was doing and what I might expect in the future."

"Tech looked for a way to get our heater to work. The vent on the roof was covered with snow."

"The visit was on Wednesday before the snow storm and was because our low water cut off wasn't working and the boiler was overflowing. We were told that a part was needed and should be in the next day. The next day was the snowstorm and I didn't expect anybody to come as roads were impassable. But I called RJD to make sure the part was available and was told it would not be in until Monday. Meanwhile to avoid the overfilling, we kept turning down the thermostat and the house dropped to 50 degrees. There was no assistance with any kind of a work around so we could get heat. As of Thursday it seems the part had not been ordered."

"Prompt, professional service/"

"Service was excellent as always"

"because they found that the pipes were frozen, Our tenant on the first floor went south and turned off the heat. We put the heat back on. Thankfully no pipes burst. I haven't receive a bill. I don't live there. my address is 4 cottage ave, cohoes ny 12047."

"The young man was on time, respectful, clean worker and professional. Very good image for your company."

"Friendly explain Everything wore mask and booties"

"Tech was here on time, did what was expected, and left. Very clean and courteous."

"He called ahead of time to give us a window of time. Adam and his coworker were very polite, informative and very COVID safe"

"Helpful and very courteous."

"He was responsive and did not laugh when we realized that all I had to do was push the friggin RESET button"

"Very professional and they did great work"

"The technician did a good job in fixing the problem."

"i was amazed, i called w a minor issue about 3pm & they had a tech available the same day. outstanding!"

"Very pleasant man who fixed my heating issue. I was very grateful"

"In spite of it taking 3 days to receive service due to a large number of customers without heat, Matt used his expertise to get a 30 year old furnace running and give us the peace of mind to k ow that our 7 year old granddaughter was safe. He bought us time to think about a new System Im the spring"

"It was a nighttime, emergency call for our 90-yr old parents the day after the record snow storm and within 90 minutes of my request for service, a tech arrived with a water heater and necessary equipment to get the job completed in less than 90 minutes."

"James & Paul were both courteous and professional."

"Polite, timely, respectful of property, explained what he was doing and our problem. He had the replacement product in van."

"The problem we had was fixed"

"He answered my questions and also said if l have any further questions that he l had or my family members they freely give him a call."

"The technician knew what was wrong, corrected it, explained what he did and why."

"Neat,polite,fast"

"I called the night emergency service and the man took my name and number so he could call me back if we were disconnected. We were disconnected after he took the rest of my information like address and he didnt call back. When I did call them back, the woman didnt see any information I had called, she was unable to connect me with the man and she seemed very inexperienced at her job. I made an appt at her suggestion for the next day since no one was going to be able to come tonight (stopped accepting calls). I found another company that could come so I called in and cancelled the appt. Apparently no one in Roland knew because I got home to a door hanger message they had missed me. Now Im even getting this survey and I did not get service with you at all."

"The guys were friendly, knew their business and efficient."

"Nick and Ernie were courteous, careful and respectful in how they approached their jobs. The service/installation looks good and they picked up after completing their work"

"Jacob did a through job with my routine furnace service. He noted the inducer motor capacity was bad AND even showed me the test."

"The TECH left ALL OUR LIGHTS ON IN THE BASEMENT!!! Also, your ESTIMATES are A BIT TOO HIGH for RETIRED PEOPLE!! $6.000.00 !!! For a FLORIDA ROOM!!!! ?????? As for the TECH CONNOR he was fine!! HE TOO LEFT THE LIGHTS ON IN THE BASEMENT!!!!!!"

"There was nothing he could do for me"

"Service tech was great, service is top notch. The problem is the amount you charged me for a filter. I just purchased two filters for 1/3 the price you charged me. I am all for profit, but this was excessive."

"They spent little time doing anything. Never got the estimate as promised and was not told about a 100 dollar charge until they were already in my house."

"Nice people were on time and did perfect job."

"Graham, did an Amazing job. He's always professional and polite."

"Wore mask and was quick neat and knowledgeable"

"Very happy tech was polite and answered all my questions"

"Mr. Mauricio was very pleasant, quiet, and efficient."

"The service was done satisfactory"

"Service was quick and I like the way I was treated by the tech."

"quick, clean and knowledgeable..."

"The tech was knowledgeable"

"I was charged $405.00 for a hot water expansion tank that wouldve cost about $35 if I purchased the part myself. I feel I was overcharged for this."

"The men did a good job."

"Your folks are always really nice and helpful."

"Kyle is very professional, knowledgeable and pleasant. He readily answers any questions that I have. He knows what he is doing."

"Technician does an excellent job."

"We have had 4 different technicians at the house. Sean, Elijah and someone else for the boiler repair and Matt for the water heater repair. Boiler is still not completely fixed."

"Professional, quick, and quality work"

"The technician that came to do the annual service was new and did not display a lot of confidence. He indicated that a part was needed and rquired a deposit to get the job done. Subsequently when the part was available the tech that came to install it determined that replacing the part was not necessary,"

"It would have been a 10 since the technician was very nice and instructive. However, the issue we had was with our furnace humidifier which he adjusted and said the humidity level in the house would increase from 9 degrees to much higher in three or four days. It's been three days and it seems stuck at 11 degrees. I'll call if it doesn't increase by Tuesday, Dec. 15."

"He didnt look into anything told me my dishwasher and hot Easter tank your old and to buy new one est 1583 for new hot water tank Home Depot did it for 850 2 hours after you guys left was impressed with heating ? About plumbing"

"The tech was courteous, professional, and willing to explain as he worked."

"The customer service setting up the appointment was excellent. They made me feel like they really were happy to help me. The plumber was friendly and did an excellent job."

"Clint was dedicated, efficient, pleasant and took care of the problem immediately,"

"Ernie was very professional did everything he was supposed to told us everything about what he did. You are very lucky to have him as a technician."

"Their technicians who have responded to my home have always been knowledgeable, efficient, friendly and respectful"

"Service was quick and accurate. Tech was pleasant and helpful but I Never received my invoice and the old expansion tank was left in the middle of my driveway"

"Tech was on time, wore a mask, was very profesional."

"Your technician was very professional/personable ... thank you."

"Sean was amazing very nice explained everything he did very well. Was quick with his works"

"Technician was very courteous and professional. He explained the work he was performing and completed the work in a timely fashion."

"The gentleman who came was extremely professional and cheerful called ahead arrived when he said he would one of the best text youve ever sent here and theyve all been good"

"Matthew was courteous, kind, and knowledgeable. He explained each adjustment, and cleaned all parts."

"Problem was taken care of."

"on time. courteous. thorough. answered all questions."

"Corry was able to answer all of my questions and he was thorough."

"Technician told me the problem and also showed me it. Very professional and very polite"

"Response was fast and the repair was done the day after my call due to the need to order a part."

"The employee's at roland j down are very knowledgeable and very courteous and are always on time."

"I believe the technician is Doug. Great guy. courteous and very knowledgeable"

"Service was provided as expected. There were no issues."

"The guys were very friendly and knowledgeable and answered all of our questions. They were trustworthy and we were happy we went with your company"

"They arrived on time and were quite professional!"

"Stephen Was efficient and personable. He explained what he was doing and why."

"Paul was knowledgeable of the product."

"On time, professional, efficient, neat"

"On time ! Knowledge of process and equipment. Clean neat masked. Customer oriented"

"Technician was polite and professional and addressed the issue with no additional cost to us"

"Tech showed up on time and completed work quickly."

"Good job done."

"Technician was very professional and did a thorough job."

"Tech was Curtis and knowlegable"

"Ernie was very knowledgeable, friendly and a pleasure to work with."

"Sales representatives informative, reliable Installation manager knowledgeable and easy to work with Installers reliable, knowledgeable, neat, flexible, easy to work with"

"Went out of his way to provide an updated assessment of what further steps needed to be taken beyond the August fall servicing done and did find a few minor issues to be addressed and made sure the humidifier was in good order."

"good work tech. person did not give me a invoice of work or credit card rec. every else was good"

"This rating is based on the service the technician gave. He was very professional. Explained what he was doing and went over what he had done after he had completed the service."

"Technician was on time and did not waste time while working."

"Work was done in a professional manner"

"Sales Visit - Anthony Johnson =9 Tune-up visit - Connor = 7 Main reason for 4 is that it appears that the filter in the April-Aire Humidifier has not been cleaned or replaced over the course of several Tune-up visits. I would also like to know the specifics of the Advantage Program as regards, lease? length of contract, transfer of arrangement to a different owner, etc."

"The guy who did the work was good. He did the job and also looked into a potential problem with our furnace. My only complaint is that when I made the appointment, we agreed that both the furnace and water heater would be serviced. He did not have a work order for the water heater (thats why I gave a 5 to question #5)."

"He thoroughly explained the services provided."

"Very Satisfied"

"Tech did not seem to know what he was doing. Had to call for assistance"

"Technician went above & beyond"

"Knew precisely what to do. No messin' around attitude. Very professional."

"Professional, friendly, went right to work, finished promptly, o mess."

"Arrived on time and was courteous and respectful. Addressed the problem after offering an explanation of the source of the problem."

"The technician, Devon, did a thorough job of inspection, as far as I could tell. But I didn't like having a second person (a Sales person) on this service call. It appeared to me that his only reason for being here was to try to find something to sell to me, and that could influence teh inspection findings. I can't help feeling like he's compensated to find something wrong with my heating system so he can make a sale, so he doesn't have my best interests in mind. In addition, sending an extra person to my house in the middle of a pandemic seems a little tone-deaf. It makes me wonder about continuing to have Roland Down do my HVAC service."

"Technician was good but did nit appreciate having the salesperson there with him. She just interrupted the technician from doing his job."

"Conner took his time and appeared to be extremely thorough."

"The furnace was not fixed."

"Everyone I spoke with from the person who answered he phone (Beth), to my Sales Consultant (Eddie), to the team (Mike, Justin and Ben) who performed the work of removing our old HVAC system and installing the state-of-the art Lennox system were very professional, courteous, knowledgeable, and followed the Covid safety guidelines. I was impressed by the entire experience."

"Great Professional service."

"They were Great! In and out and efficient!"

"because the problem we have is still here."

"Kitchen sink fixed. I asked technician to look at a leaking shower faucet. He twisted the hose and said it was ik (no charge). But the faucet is still dripping. I had to shut the shut-off valve."

"Polite professional"

"While the work was satisfactory, I don't like the idea of not getting the paperwork at the time. I paid the requested amount for the part installed & told the receipt would be sent to my Email. which it was but there was no mention if I got the 15% discount on the part. I had to call your office to find out. I have never paid a bill without paperwork . I don't like this system at all!"

"Grant was very pleasant and seemed knowledgeable about my equipment. He wore a mask. He offerred a helpful suggestion regarding labeling various emergency shutoffs. He spoke to me about the condition of my boiler - still working fine, but is 20 years old. When he gently suggested I check into future options, he was reassuring didn't try to scare me. I appreciate that. I am not qualified to judge the technical aspects of his work because I know very little about HVAC."

"Went right to work. Answered question We had, showed us how to change batteries in thermostat. Not a perfect 10 could have been more personable/ friendly."

"John did a thorough check of the furnace to determine the problem"

"rating is for technician, as for Roland J Down I think the service end is very good."

"Grant was very thorough in the servicing of the furnace, explained in detail the maintenance process, and identified potential concerns I was unaware of."

"Prompt and professional. Rick knew exactly what to do and in the proper sequence. It was not a pleasant job, but he kept his sense of humor and focused on solving the problem."

"Professional approach. Very tidy as well."

"They were fast and informative"

"On time, efficient and pleasant."

"Elijah was very thorough with his work and extremely polite"

"Fast and Efficient visit"

"Elijah and I think the other person name was Eddie"

"he wore a mask. updated me on all the stats of our furnace."

"Received seasonal special deal, so cost was great. Doug was very friendly, punctual and does a thorough job. Was also able to be scheduled very quickly."

"Tech great. No call back from office after I left message re late arrival"

"Technician was prompt, efficient and explained what he did."

"The tech was early. He was very helpful. He installed the part and answered my questions. He was excellent"

"Friendly and knowledgeable. Took there time to be sure issue was understand by homeowner"

"The service rep sent here for the cleaning did a good job, seemed better then previous cleanings,"

"Tune-up and repairs needed were completed and at no additional cost."

"On-time extremely professional and completed the work quickly also took the time to answer all my questions before leaving"

"Very polite and respectful of covid."

"Patrick sent a superviser of technicians to us and he was so very thorough and helpful. seemed the company was more concerned with us and the condition of our furnace than in making money. Honest, thorough and dependable."

"Service Tech was great!"

"The technician was informative and personable"

"He really was most helpful as to what needed to be done"

"Did good...polite, helpful."

"Pleasant technician was polite and explained findings"

"The man you sent here with sails in tow, didn't do very much. He checked to see if the gas valve solenoid got power. Then he just hit the valve to make it work. I can hit the valve. I'll hire someone to clean it so I don't have any more problems with it. And I'll get a second opinion as to weather or not I need a new one. Still no co2 alarm."

"Fast efficient service"

"On-Time, Thorough and Professional"

"Eddie was very thorough and well informed. A great representative. However, the price was too high for a new heater and you no longer have the part for the furnace you installed in 2001."

"Technician knowledgeable and courteous"

"Clean & excellent job on my furnace!!"

"Good job no complaints"

"on time. pleasant. explained work. answered questions. courteous."

"James and Kyle did a great job. They were professional, knowledgeable, personable, organized, clean, and explained everything. PLUS I have to thank the Roland J. Down Company for making my furnace installation a priority."

"You had been here before for the leaking pipe in our cellar and always said it was a problem with the furnace, this time the young man who came said it wasnt the furnace and was in the house 15 minutes, he did nothing, then charged us for the visit, something like $70. I told him that even though we have a contract with you, which is a lot of money, every time you come it seems as if we always have to pay for something. So now since you didnt fix the problem my husband is trying to fix it himself. We are going to be looking into getting another company. Also I didnt even know the service person was coming until they were in my driveway."

"They were professional I liked the fact that they explained everything to me that was getting done they were here respectful of me and my property"

"Friendly, knew what he was doing and finished in a timely manner."

"George was very thorough and informative."