Roland J. Down Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 26,090 Reviews
jay D.
slingerlands, new york
norman S.
schenectady, new york
"Have had many years of excellent service from Roland Down."
judy W.
troy, new york
richard C.
rexford, new york
"you do a good job, and we're happy."
marty M.
albany, new york
"We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."
jim M.
cohoes, new york
barry D.
gloversville, new york
"Good service knowledgeable"
joseph S.
troy, new york
alison B.
albany, new york
"The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"
laura K.
albany, new york
"Professional service and knowledgeable. Considerate."
phyllis S.
ravena, new york
"The Three men who came to our home did a GREAT job ."
john S.
troy, new york
"Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."
betty H.
voorheesville, new york
randy R.
ballston lake, new york
"Fast service, great communication, always professional techs"
nathan B.
ballston lake, new york
tom S.
saratoga springs, new york
richard T.
scotia, new york
"The tech was knowledgeable & through."
barbara K.
schenectady, new york
"Helpful in explaining what I need to know"
catherine K.
schenectady, new york
kim C.
mechanicville, new york
"Always dependable, thorough & professional"
scott K.
schenectady, new york
"Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."
ronald S.
ballston spa, new york
"He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."
jack S.
saratoga, new york
jorge F.
clifton park, new york
carol J.
delmar, new york
bernd W.
clifton park, new york
"keeps the heating system going without problems"
clifford M.
albany, new york
"No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."
matthew C.
latham, new york
"Timely response"
denise P.
troy, new york
andrew H.
east greenbush, new york
"Very prompt on calls when I have an a problem"
lori B.
clifton park, new york
deborah B.
albany, new york
leo B.
schenectady, new york
alicia S.
gloversville, new york
anne R.
clifton park, new york
"Dale is a phenomenal technician!"
bob C.
east greenbush, new york
stephen T.
ballston lake, new york
"My needs were promptly met by a very knowledgeable and thorough technician"
virginia S.
latham, new york
"Good service"
robert L.
waterford, new york
"Service has always been great."
steve C.
ballston lake, new york
"Excellent service. They knew what was needed."
patrick O.
altamont, new york
jim P.
scotia, new york
jerome J.
albany, new york
"The Technician was knowledgeable and personally polite"
dominic V.
gloversville, new york
ron/sharon M.
schenectady, new york
frank G.
valatie, new york
"Prompt service, friendly office staff and technicians."
mary B.
albany, new york
"Years of excellent service"
russell W.
latham, new york
rose L.
schenectady, new york
"Prompt response for appointments"
larry C.
albany, new york
"Very professional"
gene M.
schenectady, new york
"Reliability and great people (in this instance, Grant and Stephen) are key."
charlene W.
ballston spa, new york
"Conner was a very nice young man. Very through when working . Answered questions when asked. Very respectful and our furnace runs great."
ann W.
schenectady, new york
"good service. very nice servie man"
nichol F.
troy, new york
"The technician was friendly and professional and I felt confident in his assurance that the heater was working perfectly."
lynn G.
altamont, new york
apryl K.
queensbury, new york
"Good service. 99% of service techs pleasent and knowledgeable."
brian F.
clifton park, new york
"Second Tech was courteous and knowledgeable and showed up on time and fixed the problem. My disappointment was that the unit was serviced shortly before the problem and it was not detected then."
james F.
ballston spa, new york
"Excellent service but almost $800 to replace a $250 fan in less than an hour is gouging."
garret B.
rexford, new york
"Its always a good service, its a good price, and the people who come to my house are friendly and knowledgeable. And the never try to force sell me anything."
donald R.
delmar, new york
"Technicians always keep me informed and offer insights to operations."
david B.
gansevoort, new york
"All of the technicians have done a good job explaining what they have found etc."
dave P.
scotia, new york
michael M.
clifton park, new york
"The service was quick, complete and professional."
sue M.
delmar, new york
robert A.
schenectady, new york
dwayne C.
rensselaer, new york
"Convenience"
fred V.
gansevoort, new york
"Service was good"
alejandro C.
albany, new york
"Reliable service and reasonable price. Dontrail was knowledgeable and efficient."
dean noakes N.
watervliet, new york
"two technicians arrived in answer to "no heat" call. Tested furnace, and determined it was functioning, but thermostat was not. Showed us how to locate and change batteries in thermostat. Very polite."
catherine A.
slingerlands, new york
"Very professional and respectful of property. Excellent customer service"
eric N.
albany, new york
"Had four safety concerns about my heating system and only one of them was mildly addressed. My boiler still needs service."
matthew G.
ballston lake, new york
frank C.
schenectady, new york
"Friendly and honest staff."
justin S.
ballston lake, new york
"I was completely satisfied."
allona S.
greenwich, new york
"Technician was prompt, friendly and seemed very knowledgeable."
mark C.
cohoes, new york
sunghee B.
halfmoon, new york
"He was a very good at what he was doing and good customer service provided from him."
frank M.
loudonville, new york
joe M.
niskayuna, new york
randy R.
saratoga springs, new york
martha R.
albany, new york
patricia S.
scotia, new york
"I haven't had many mishaps with this company"
sally D.
albany, new york
"Good customer service by the technician and he explained his findings."
mark C.
saratoga springs, new york
kathy B.
albany, new york
"Great service"
edmund M.
ballston lake, new york
lynn B.
malta, new york
christophe S.
schenectady, new york
richard F.
fort johnson, new york
"this service call was very good-experienced pointed out problem immediately from last service- he can return anytime"
samuel R.
delmar, new york
"There was a confusion as to whether or not my ticket (sewage backup in basement) was going to be addressed in a timely fashion. At a certain point, I reached out to other companies seeing if they could arrive faster."
michael P.
middleburgh, new york
philip B.
east greenbush, new york
"Very knowledgeable, polite , do thorough job and great explanation on what was done ."
james M.
fort plain, new york
manos T.
scotia, new york
joe P.
schenectady, new york
"Good explanation to us.re work done."
john J.
ballston spa, new york
"Excellent service in timely fashion"
shawn D.
mechanicville, new york
"The service technicians were fine. But the customer service has been terrible since. Im waiting on a part to fix my furnace and no one can tell me when it will ship or arrive. They also cant tell me the part number or specifics so I can try to source it myself and have it fixed. They wont return a phone call with the part number"
cindy G.
albany, new york
"on time - got right to work - cleaned up after - price"
robert D.
gansevoort, new york
"Technician arrived on time, completed work and explained everything to me."
stephen L.
scotia, new york
sally H.
ballston spa, new york
"Awesomeness service and very nice employee's"
john/jodi L.
burnt hills, new york
joe S.
burnt hills, new york
frank P.
amsterdam, new york
rebecca D.
schenectady, new york
"have had excellent service."
nancy C.
glenmont, new york
"Always professional and thorough service!"
barry D.
gloversville, new york
"Good service"
theresa S.
albany, new york
eric C.
waterford, new york
"Good service. Reliable."
norman S.
schenectady, new york
"I gave a 10. because the service was good but there was a misunderstanding in the call that the operator said was included in my maintenance contract along with the AC.it was not and had to pay for it but was given a break"
karen B.
slingerlands, new york
"I think the quality of work is meeting our needs."
jessica G.
albany, new york
"Very helpful, great service and always a pleasure to deal with"
wayne S.
scotia, new york
"The service we receive is very professional."
allan/barb M.
ballston spa, new york
"You have always been very reliable."
zayneh G.
waterviliet, new york
david G.
galway, new york
denis M.
delmar, new york
stephen F.
albany, new york
"The technician, Dave, did an excellent job assessing the situation and taking the best and most direct approach to rectify the problem"
james M.
glens falls, new york
richard P.
queensbury, new york
"Good service, but takes longer to get service than we anticipated when we signed up for program."
joe N.
loudonville, new york
"Excellent service. Knowledgeable serviceman."
mark M.
fort plain, new york
david Y.
saratoga springs, new york
"On time, very knowledgeable Easy to talk to"
tim K.
rensselaer, new york
"The entire service process from scheduling to paying the bill was excellent. The service tech Justin was phenomenal, as frustrating as it was to resolve an unrelated issue with the original call he stuck with it far longer than I would have expected. He was at my house until 10:15pm on a Friday night and then had over an hour drive home. Well done Justin!"
thomas C.
saratoga spring, new york
"Nice guy. Came soon. I before to give him a tip."
john B.
clifton park, new york
michael C.
albany, new york
jim S.
saratoga springs, new york
"Prompt friendly and helpful service"
gerald B.
albany, new york
"I was not happy that when the technician arrived there was a salesman with him. I simply wanted a tech to change my U-VERSE bulb. I did not request a salesman. I voice my displeasure and the technician was not happy with me voicing my opinion. I was not disrespectful to anyone. The technician refused to do the requested work and left and told me to reschedule. The salesman left after the technician."
michael G.
clifton park, new york
"Efficient, courteous, and friendly service coupled with an on-time arrival for my appointment."
ron/sharon M.
schenectady, new york
ron/sharon M.
schenectady, new york
"Good service for many years"
terrianne P.
rensselaer, new york
"We needed them to come that night and they did."
rose D.
troy, new york
robert L.
schenectady, new york
"very competent technicians"
george S.
schenectady, new york
"Timely service by competent people"
mike K.
ballston spa, new york
alla P.
latham, new york
"The professional approach, knowledge, recommendation and clear transparency made us chose your services and upgrade to the Advantage Membership."
christine D.
glenville, new york
"Excellent customer service"
thomas E.
rensselaer, new york
deborah K.
niskayuna, new york
pamela R.
albany, new york
chris S.
albany, new york
"Very dependable and economical. The only suggestion is, customer service rep should not go over all the contact details over and over again."
eleanor W.
albany, new york
"Rick misdiagnosed my plumbing issue. Said I had a collapsed pipe on a Friday night so I had to stay in a hotel all weekend until We can schedule the job that wont be started until at least Monday. I heard from the company on Monday and I was told someone would be calling me to schedule the work that day and no one called me that day or any day after that. In the mean time I got a second opinion and was reassured that my pipe was fine, just needed to be snaked out. Well it was and my plumbing has been working great ever since."
maria C.
balllstin lake, new york
"On time, professional and efficient."
anne R.
clifton park, new york
"They came quickly and Dale was an excellent technician, educator, and customer service person"
maura M.
albany, new york
"The person who came to do the furnace the other was knowledgeable and thorough, and also just a very pleasant guy."
michael L.
schenectady, new york
"Tech had to order nozzle so furnace maintenance not completed"
rebecca B.
glenmont, new york
"The billing department has made amny mistakes causing a delay in the technician to arrive during a flooding emergency."
gail S.
menands, new york
"I would only recommend Mark for plumbing service. If you check my recent records, Roland J. Down did not perform well. My answer to question 4 only applies to Mark."
ryan C.
loudonville, new york
ralph S.
slingerlands, new york
paul P.
watervliet, new york
yarek K.
clifton park, new york
ron T.
latham, new york
"Reliable and knowledgeable..."
birkitt D.
saratoga springs, new york
"Courteus, easy to schedule. Knowledgeable"
jo B.
queensbury, new york
kathy Q.
delmar, new york
"Your technician, Veeg, was very nice, knowledgeable, and courteous."
catherine B.
schenectady, new york
"Fast, efficient, thorough and friendly"
dan K.
burnt hills, new york
"Patrick, Service Manager made the difference, his professionalism follow up and understanding are the attributes that make sucessful companies what they are."
mrs kramer K.
palatine bridge, new york
lee F.
ballston spa, new york
christophe P.
scotia, new york
"Servicemen Gene and Ray did a great job installing the new furnace. Sorry I'm late responding to this email."
jackie B.
clifton park, new york
robert N.
malta, new york
mitchel S.
schenectady, new york
"we have been happy with the service received"
richard H.
troy, new york
donna P.
amsterdam, new york
"My technician (Michael) was very knowledgeable and professional. Knowing that I was without heat he arrived ahead of schedule which was greatly appreciated."
dr. ed J.
delmar, new york
"Your techs are the best - professional, conscientious and respectful."
ms gul G.
albany, new york
joyce F.
menands, new york
"good service"
barbara M.
albany, new york
"He took the time to explain everything"
paul C.
menands, new york
velma M.
albany, new york
nancy F.
albany, new york
"Quick professional servicr"
farrah F.
schenectady, new york
sherry P.
troy, new york
"Provide excellent service."
william M.
glenmont, new york
"Very nice and professional"
laura O.
castleton, new york
patricia C.
albany, new york
"I've had your service for years and have always been very happy with your people and your service."
virginia E.
clifton park, new york
"..."
robert E.
slingerlands, new york
hakan A.
latham, new york
norman S.
schenectady, new york
"Has always quickly responded with on-site tech support when problems arise. In fact, have already recommended Roland DOwn to a neighbor and he was also pleased with performance."
marcia R.
slingerlands, new york
"On two separate calls I have been given a price by scheduler that had no basis in fact. Still waiting for written proposal for repairs and modifications."
mary mevec M.
ballston spa, new york
"Everyone is so helpful Very nice to work with"
eddie G.
delmar, new york
"Recent service was beyond my expectations; however, my previous experience with Roland J Down makes me hesitant to rate higher at this time."
jeanne N.
troy, new york
michael W.
wynantskill, new york
"The company is very reliable and sends excellent service personnel to keep our heater and air conditioner in top shape."
marc L.
hudson falls, new york
jean M.
cohoes, new york
"Excellent service"
john K.
schenectady, new york
"Happy with the service"
bridget P.
latham, new york
"Prompt professional service."
richard F.
fort johnson, new york
hal H.
averill park, new york
"He was a very knowledgeable young man, very polite. Answered all my questions he was quick and didn't leave a mess when he was done!!"
eric H.
clifton park, new york
"I took advantage of a summer special for ac that was 50 bucks. I asked the guy if he could service furnace to get the special. He said no but special should be good in fall. Technician advised there were no specials but was recommending getting on a plan"
carmen S.
delmar, new york
"I havent used any other to compare"
liz Y.
schenectady, new york
"I had a new furnace installed a couple months ago and the technicians, Gene and Cliff, were very friendly, professional, and answered all my questions. The heat shut off a week ago unexpectedly, and I requested service at seven at night. A technician, Tanner, arrived within an hour and a half and promptly fix the problem. He ordered a part and installed it a few days later. Tanner too was friendly and professional, and went above and beyond his duty by helping me program my thermostat."
janice D.
cobleskill, new york
"The service is always first rate. The technicians are always professional and show up on time."
theodore H.
rock city falls, new york
kathryn M.
schenectady, new york
rose S.
ravena, new york
"have always been happy with the service and the technicians.are very good"
heidi K.
albany, new york
"He was prompt and explained the problem immediately- just some issue w/ thermostat"
mark M.
fort plain, new york
anthony M.
amsterdam, new york
"Good service, but the Advantage program is expensive."
crysta C.
saratoga springs, new york
frank P.
amsterdam, new york
sally H.
ballston spa, new york
"Have been with them for over ten years and have never been disappointed in the service"
daniel D.
ballston lake, new york
david H.
albany, new york
"best service in Albany"
kathleen S.
albany, new york
"Service tech was on time, very courteous & kept me informed when a problem was detected."
angela D.
mechanicville, new york
"I called three times during the day my furnace went down, I went through almost two full days before someone contacted me back to send a tech to help with my problems!"
steve L.
clifton park, new york
edward G.
ganesvoort, new york
mark C.
cohoes, new york
dennis W.
clifton park, new york
"The installers did a great job. The sales person did not convey the correct information pertaining to the thermostats that were to be installed, which let to confusion and churn. Subsequent to the install, the installers indicated that the sales person would return to show us how to setup the new thermostats, which did not occur. Now I am watching countless YouTube videos to learn how to setup and program my thermostats. Nobody can do a good job these days..."
cynthia S.
niskayuna, new york
"Fast, efficient, very pleasant to deal with. Kelly was wonderful!"
latefa L.
schenectady, new york
"Great service"
kelly O.
glenmont, new york
milton M.
scotia, new york
dan N.
loudonville, new york
matthew S.
ballston lake, new york
"Max is an amazing service tech. He was very courteous and professional and he explained everything that he did."
lawrence W.
albany, new york
"After the heating system had ceased to operate, the inspection and repair were accomplished quickly."
david Z.
glenville, new york
"Everything was completed with satisfaction"
joseph H.
niskayuna, new york
amy B.
slingerlands, new york
"Been calling you guys for decades now I think, between Security Supply and you guys, its worked out very well."
thomas E.
rensselaer, new york
rosanna G.
burnt hills, new york
"The service is excellent."
kenneth F.
watervliet, new york
ronald G.
niskayuna, new york
"Technician was courteous and effective,as he located the issue quickly and replace the part expeditiously."
nitin G.
albany, new york
"Excellent pro with knowledge and understanding of the situation."
shirley & patrick M.
clifton park, new york
"call service and information provided via telephone was incorrect and proved very frustrating. Had to speak with 6 different people to get answers. Information each gave was different."
dorothy B.
saratoga springs, new york
"Applies only to technician M. M. Hes excellent & not lazy."
walter B.
niskayuna, new york
"Professional service. Answered questions well. Critical: limited or no upsell!"
susan S.
glenville, new york
"Connor wS friendly and efficient. He just did not make a repair he dis some troubleshooting to determine what was causing the problem and made additional adjustments to prevent the problem from reoccurring. Connor was also clean during the repair and respectful of our home."
janet C.
ghent, new york
jeff C.
ballston lake, new york
"Service technician was very efficient and knowledgeable"
michael M.
saratoga springs, new york
tom K.
ballston spa, new york
"Great people to work with. Very fair price. And showed when scheduled. Would call again if needed."
nancy E.
albany, new york
"Beth Zampol is an excellent advisor for your company. She takes the time to explain everything and how it works. Nate was on time efficient and thorough."
patricia M.
latham, new york
"Zachary spent a great deal of time and did a very thorough plumbing inspection in our home. He checked every water source and water device in the home. We were very pleased with his attention to detail, his advice and overall pleasantness and respect for our home. It was a pleasure working with him and listening to his suggestions. Every technician from Roland Down who has been in our home for service or maintenance has been wonderful but Zachary was exceptional!!!!!"
edward kampen K.
east greenbush, new york
"thorough, pleasant,"
george H.
mechanicville, new york
"Good quick service"
ronald W.
albany, new york
"Have been pleased with Roland Downs technicians over the years."
ms depoo D.
east greenbush, new york
"My work was done in a timely manner as Rick said was the the problem."
terry H.
slingerlands, new york
"The tech offered me solutions to a suggested repair and showed me how I could do it myself or have him do it. I requested he make the repair."
karl M.
albany, new york
"I find Roland Down to be reliable, efficient and professional."
rob G.
clifton park, new york
brian Z.
schenectady, new york
sandy L.
cohoes, new york
"Service was prompt and same day ! Had part we needed and job was completed quickly!"
daphne J.
poestenkill, new york
"Clinton and Joshua arrived when they said they would and did a great job with my furnace. They were friendly and answered all my questions. I felt comfortable with Clinton's knowledge of my system and he appeared to be a great teacher to his apprentice Joshua. I will request Clinton from now on."
eduardo P.
scotia, new york
"Very patient with two seniors that r not well versed in technical things."
theresa S.
albany, new york
sandra T.
scotia, new york
"Technicians are professional and answer questions for the customer"
jim S.
saratoga springs, new york
"Your company has provided excellent service"
christine D.
glenville, new york
"Excellent technician"
ray S.
ballston spa, new york
charles C.
glenville, new york
"Service was on time and great."
thomas C.
saratoga springs, new york
"Reliability"
richard O.
schuylerville, new york
"Your service people have always ben very friendly and professional and seemingly competent."
karen M.
clifton park, new york
stephen H.
albany, new york
"Technicians were very polite. They explained everything and didnt pressure me into a decision."
tom K.
ballston spa, new york
"I was very pleased with the service, and all the people with the company."
simone S.
albany, new york
"ALWAYS LEAVE ROOM FOR a better mark"
robert jr J.
cohoes, new york
"Tech was highly professional and knowledgeable."
wayne C.
clifton park, new york
"This service call went well.....but my first call for service, never resulted in anyone showing up."
james jr F.
albany, new york
"Courteous, knowledgeable, efficient technicians."
jo B.
queensbury, new york
antoinette M.
schenectady, new york
linda B.
clifton park, new york
"Thorough and pleasant"
don M.
albany, new york
"Expertise and qualifications p"
kevin M.
amsterdam, new york
"good professional service"
michael L.
schenectady, new york
"Tech arrived and did not have a replacement nozzle with him."
carolyn D.
clifton park, new york
brian F.
saratoga springs, new york
catherine B.
schenectady, new york
"Friendly fast service"
william E.
scotia, new york
"Knowledgeable and polite service person."
birkitt D.
saratoga springs, new york
"Courteous, timely and knowledgeable"
candace L.
guilderland, new york
"Professional service and prompt"
doug/janet C.
clifton park, new york
"RJD responded to our call quickly and replaced the warn out parts and had our heat back on in the same day."
terry H.
slingerlands, new york
"On time, efficient with time at house, explained what he was seeing as a concern."
eileen R.
clifton park, new york
"Prompt and outstanding service"
carol S.
troy, new york
mary D.
schenectady, new york
"Prompt service and very competent employees"
patricia C.
latham, new york
"Technician. diagnosed. the. shower. plumbing problem. and. recognized. a new part was needed.. This. happened on New Year day. The part was. ordered. and. installed. 2 days later."
madeline L.
saratoga springs, new york
"Usual excellent service"
shiro K.
schenectady, new york
"I don't usually make such recommendations"
bernice P.
troy, new york
"Because they come right away"
deloris H.
troy, new york
"plessed"
charles I.
ballston spa, new york
"Great service by installers Nick, Justin and Erny. Sales Rep Hunter was very helpful in determining best furnace for my house."
eugene V.
mechanicville, new york
"Fast response, knowledgeable technician"
jerrold A.
saratoga springs, new york
mark R.
hadley, new york
jean E.
east berne, new york
"He was knowledgeable, friendly and explained what he did"
joyce B.
slingerlands, new york
"Rick is the best! ??"
michael M.
clifton park, new york
"Timelyness of arrival; called for assistance when needed, and pleasant."
marie E.
menands, new york
"Consistent timely service/ maintenance means no emergencies."
dan L.
delmar, new york
birkitt D.
saratoga springs, new york
"Prompt, courteous and knowledgeable"
james T.
ballston lake, new york
"Consistent and reliable service every time"
judy D.
voorheesville, new york
helen M.
albany, new york
"Excellent Work Thank You"
samuel J.
latham, new york
"The rating is more for the technician and not for RJ Downs as a company. This is the first time in having a servicing visit of our boiler that I was not satisfied with the tech's work. He was not comfortable with a 1992 HB smith boiler and seemed to be more used to the newer systems. He was about to wrap up with a visual inspection when I asked him about cleaning the burners. He was surprised to find out that for the last 4 years every tech who came to do the servicing did clean the burners !!. He did not have long-wire brush that is needed for the cleaning of the burners but to his credit he did the best he could with a short wire. Given that our equipment is listed in your records, it would help if the techs coming to look at the equipment are comfortable with it. I have always enjoyed the prior techs who have done our boiler inspection and would prefer one of them to show up next time."
laurie D.
schenectady, new york
susan S.
glenville, new york
"Fast and friendly service."
jean M.
cohoes, new york
"Pleased with care and product"
john G.
glenmont, new york
"AMEEN WAS VERY PROFESSIONAL AND THOROUGH. AND BETTER YET, HE COMMUNICATED WELL."
paul G.
new lebanon, new york
"good service and staff"
judith D.
rexford, new york
"Vinnie was very efficient and thorough."
john L.
glenville, new york
"Had serious plumbing problem and a rep showed up promptly and fixed the problem very quickly."
michael G.
stillwater, new york
"The technician didnt arrive during my 3 hour appointment window and never called to say hed be late. The people who answer calls dont speak English well"
claire L.
troy, new york
"came to our house on an emergency call. Spotted the leak immediately."
anthony K.
ballston spa, new york
"Been with Them a long time.. Great service"
stanley D.
ballston spa, new york
"Very professional, and knowledgeable, technical staff, Jack, Rey, and Nick. A job well done. Clean and very disciplined one. Well explained the operation and installment so fully satisfied."
david K.
delmar, new york
james V.
cohoes, new york
"Courteous and dependable service."
leonard S.
east greenbush, new york
janet M.
troy, new york
"Service technicians are very polite and informative"
thomas E.
rensselaer, new york
barbara D.
east berne, new york
elana M.
athens, new york
"Our service expert was fantastic. He was friendly, helpful and respectful of our space."
judith M.
schenectady, new york
"Outstanding service & professionalism"
pat F.
gloversville, new york
"My technicians were thorough and professional and answered my questions about my inspection."
rhonda Z.
duanesburg, new york
"Excellent response time and customer service. Friendly technicians."
chris C.
clifton park, new york
"always responsive and accurate."
gladys S.
albany, new york
"Very professional"
ann L.
schenectady, new york
"Mark was professional, friendly and neat. Was very knowledgeable."
sharon M.
melrose, new york
"Since initial problem was addressed Ive been happy with company response."
hafeeza F.
niskayuna, new york
"Excellent technicians."
karen E.
cambridge, new york
lynn G.
altamont, new york
"Fixed our problem very quickly, very friendly, explained system."
tim F.
schenectady, new york
"Here's the email that I sent: Im writing this email because I have had no luck getting a manager to respond to my requests in person. Ive been told theyre not available or in a meeting numerous times over the past several months. I did have a conversation with one individual in the Summer, but nothing since. Its been very frustrating. I want to be as transparent as possible and let you know that I have lost faith in your company's commitment to good service and customer satisfaction, and I expect that you will do the minimum amount to make my situation right. And I want something on the record in the event that you do what I expect and elide the issues and provide us with no reasonable resolution in the likelihood that we will need to escalate our concerns. Here is the issue: We purchased a new heating and air conditioning unit from you folks in July of 2022. From the beginning weve had trouble with the system. It has done nothing but barely trickle heat or cool to our upstairs. This has resulted in several service calls with a number of people making whatever adjustments they can to make the system work. Youve sent your best guys. Frankly, theyre great respectful, positive, responsive, thoughtful and trying everything they can. We are happy with their work and their efforts. Nothing has worked. As a result, weve had to put a blower insert into the vents in the upstairs in the attempt to get some kind of cooling (that did not work so we then got a fan to make the room bearable) and in the winter we now sleep in our bedroom with electric blankets and several other additional layers. This is not working. I did not pay thousands of dollars for a system that works worse than the old system that the real live Roland Down installed 30 years ago. It seems that the 2-stage system that you folks recommended will just not work in our old house with the crazy quilt duct work that was installed 100 years ago. As a result of the failure of the system that you recommended we install, we need you to take out this system and put in something that will work. Assuming that it will need to be a 1 stage system - the of system did heat our home in a fairly reasonable way for over 30 years - we will also need you to refund the difference in cost for that system. Looking at the information sheet about the systems that you folks provided to us in the summer it looks like a $5000 difference. Please let me know when we can schedule the new installation and when you will refund the difference in cost. Thank you. Tim Feeney 46 Ray Street Niskayuna, NY 12309 518-573-3875"
rose F.
gansevoort, new york
"Professional and efficient."
cassandra T.
albany, new york
"Very friendly, professional, no pressure just the facts"
eleanor W.
albany, new york
"Main reason is the membership option. I had a plumber come over same night I called because Im a member. I have major work to be done with pipes in my basement so hoping my membership will help with that too."
patty L.
cohoes, new york
"Reliable, competent, courteous service"
robert W.
glenmont, new york
kenneth H.
albany, new york
"Reliable knowledgeable"
kelly L.
waterford, new york
donald H.
amsterdam, new york
"The service was completed in a timely manner. Dale was polite and very knowledgeable."
dan/kathy A.
schenectady, new york
"Reliability, timely service in past."
sue G.
scotia, new york
"Prompt service. Knowledgeable"
denis K.
niskayuna, new york
"Good service, easy to schedule appointments, technician arrived within the window and was respectful of the home."
nancy R.
schenectady, new york
"polite, clean, thorough"
carmel M.
saratoga springs, new york
"I certainly cant tell if a good job was done but he was very nice. Im happy to not have to worry about calling fir service and having it set up for me."
rob G.
clifton park, new york
"Very friendly and knowledgeable"
carla M.
delmar, new york
"Prompt and quick service, friendly and clean"
richard H.
troy, new york
madelon H.
latham, new york
"Good, accessible services over the years."
bezalel W.
glenmont, new york
jennifer M.
albany, new york
"It's the phone system. Next to impossible to get through to you. most of the time, rep on the phone can't even open my account. technician gets a ten, but most of the customer reps get s=zero. Lucky for me I got through randomly to a couple who could actually help. On 1/5/23 the phone opens just kept cycling back to the opening message no matter which option I chose."
camille C.
clifton park, new york
thomas C.
saratoga springs, new york
"Reliability"
jean F.
clifton park, new york
rebecca E.
cobleskill, new york
margaret H.
schenectady, new york
robert S.
clifton park, new york
"arrived on-time - work was thorough"
andre C.
latham, new york
michael C.
slingerlands, new york
"Hunter was a very good representative of your company. Knowledgeable, thoughtful and patient."
robert K.
clifton park, new york
"Timely and thorough service"
albert/ beverly G.
watervliet, new york
"The service was fine. The timing of their findings not so much."
susan T.
saratoga, new york
"Best service"
stacey Z.
clifton park, new york
"Very consistent service"
jeff F.
altamont, new york
"Excellent service and explanations"
dean D.
rotterdam junction, new york
"good service"
beverly M.
delmar, new york
dean noakes N.
watervliet, new york
"Professional , friendly,"
larry R.
delmar, new york
michael S.
amsterdam, new york
"great group of people, very honest, and fair."
don M.
albany, new york
"Used them for years and never was disappointed with their work and ethical advice."
donna H.
latham, new york
"George was very polite and informative about vent cleaning. Was disappointed that the desk personnel didn't know you don't do much for mold in ducts. Zach and Adam were awesome. They provided outstanding customer service. They were informative and professional. They listened to my concerns and offered potential solutions. They turned a disillusioned, angry customer into someone who would actually use your company's services again."
mark B.
albany, new york
michael G.
ballston spa, new york