Roland J. Down Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 11,715 Reviews
bruce S.
halfmoon, new york
james W.
troy, new york
carolyn L.
saratoga springs, new york
"Explained what he did. Answered my questions"
marianne K.
fonda, new york
"Normal routine"
ed W.
albany, new york
mark C.
cohoes, new york
"I have no reason not to"
roy C.
ballston lake, new york
"Technician was very good, polite and a good representive of your company."
jack/amy B.
clifton park, new york
carmen M.
niskayuna, new york
john H.
latham, new york
"The service team completed their maintenance in a reasonable amount of time. They left the area as neat as it was and they gave both a written and verbal analysis of our heating system."
thomas F.
niskayuna, new york
gordon F.
menands, new york
theresa P.
latham, new york
"Heather explained what she was doing also the numbers that came up. Polite as was Josh"
anna L.
schenectady , new york
"I am extremely satisfied with everything that Roland J Down provided me in terms of service and assistance with installing my new furnace."
myung K.
loudonville, new york
joseph S.
niskayuna, new york
edward T.
schenectady, new york
"HEFIED MYproblem."
jeff G.
albany, new york
"Excellent installation"
robert S.
burnt hills, new york
timothy S.
scotia, new york
"Explained everything. Extremely kind and quick to do the job right."
james I.
mechanicville , new york
"Jason and Bryan were"
patricia F.
scotia, new york
joan H.
saratoga springs, new york
"Did not have filter with him. Will have to come back."
david C.
valley falls, new york
"Technician was very professional"
philip A.
ballston lake, new york
pat P.
latham, new york
"Brian went over and above. He also had a trainee -John"
william M.
troy, new york
"service man very courtious"
steve G.
schenectady, new york
"GOOD SERVICE"
saleem A.
latham, new york
"make me wait from 7am till 10.00 pm. charged me 150 dollars just to drain 5 bucket without telling me the cost. I am not very happy with the service"
rick R.
schenectady, new york
melissa K.
delmar, new york
"The technician was very respectful of my home and explained everything in detail."
john T.
clifton park, new york
"Back in early Sept.of 2019 i called to make a apt. for cleaning of our Gas Heater and Vent I made the apt for October 7-19 between 8-10 AM.On that day no one showed up.So i called and was told no apt. found. for us that date!!! No evidence that i called-but i did call some one on your end screwed up ! So i made the new apt for Oct.11-19 they showed up about 1130 AM: and did the job (He had a Trainee with him) But they did not clean the vent outside which they have done in the past(I have had problems with the Vent before) So know i am all set for the Winter except for the Vent.But the question is what happen to the Original apt?"
paul G.
clifton park , new york
"Courteous and knowledgeable technicians. Efficient workers."
lynn W.
clifton park, new york
"They were both thorough and professional."
rosemarie T.
ballston lake, new york
"They were very clean and neat, they put booties on there feet and were vey polite."
gordon M.
schenectady, new york
"very professional."
joann L.
clifton park, new york
"Knew what he was doing, even in an unknown furnace. Very deliberate."
geraldine M.
schenectady, new york
"Elijah, as always, is very thorough, friendly and explains what he did"
judy M.
troy, new york
"Knowledgeable technicians"
paul F.
scotia, new york
"Our sales person, Elizabeth, is amazing in every way. Very knowledgeable, gives thorough explanations and keeps great communication. Follows up on every detail. The technicians that removed old furnace and installed new heat/AC were prompt, efficient, friendly, did thorough installation & cleanup. I felt very comfortable with them in my home."
nicole O.
stillwater, new york
"You quoted $2500 and recommended us to replace our furnace. It was repaired by an honest repairman for $700 and that included 2 additional parts that wear on the same schedule."
joe P.
albany, new york
kim T.
latham, new york
"Grant was fantastic! He was very thorough with the job he did! I would like to schedule him again when it's time to have my air conditioning serviced!"
jillian H.
albany, new york
robert S.
mechanicville, new york
"He explained the situation and fixed the issue that we had. vary personable"
tim C.
ballston spa , new york
"Very professional, explained equipment very well"
bob S.
albany, new york
"Your specialist went the extra mile to solve our problem, not an easy job"
robert D.
mechanicville, new york
"Tech was polite, knowledgeable and efficient."
trish C.
clifton park, new york
paul D.
schenectady, new york
"Routine visit. Technician was on time, spent time to go over what he was doing, and provided useful information re: possible replacement options for the future (HWH) A good representative of your company."
eric W.
clifton park, new york
patricia C.
latham, new york
"technician arrived on time everything was done and explained to me very well very satisified"
marjorie F.
niskayuna, new york
robert S.
scotia, new york
"Matt, service technician did an excellent job"
michael G.
schenectady, new york
"honest informative tech"
phil G.
lake george, new york
melinda L.
cohoes, new york
"Thorough inspection professional arrived when promised"
richard S.
gansevoort, new york
"The tech was professional and answered all questions I had"
roberta H.
schenectady, new york
david C.
queensbury, new york
"Richard assessed the problem, and explained clearly the remedy"
jim barb kapusnik K.
watervliet, new york
"You had to re-schedule once again."
jeff S.
schenectady, new york
"arrived on time and completed the work in a timely manner."
katherine S.
clifton park, new york
jean F.
clifton park, new york
linda H.
watervliet, new york
"very professional and knowledgeable of in servicing equipment"
russell S.
albany, new york
denise B.
ballston spa, new york
"Patrick was very punctual, as scheduled, very professional, and very personable. Trifecta!!"
daniel B.
ballston lake, new york
darrel L.
ballston lake, new york
"Will send letter with details."
maria H.
albany, new york
david C.
loudonville, new york
"Did his job and very neat !"
cecelia F.
ballston spa, new york
"Technician was very through and knowledgeable ."
carl V.
clifton park, new york
"Professional service and efficient"
frank C.
ballston spa, new york
"Courteous professional service"
karen G.
ballston spa, new york
"Service was fast and done well. Reassuring at 11PM at night."
joe M.
amsterdam, new york
lena C.
troy, new york
"Clinton is professional the 2 times he has serviced my home"
gary N.
latham, new york
"Was 45 minutes late due to a problem with a customer just before me."
nancy H.
scotia, new york
"Job was done right and fast"
william L.
clifton park, new york
"on time great service"
patricia K.
schenectady, new york
dr depetrillo jr J.
niskayuna, new york
"Both Grant and Cheri were very knowledgeable and friendly, and explained things quite clearly"
robert H.
latham, new york
daniel M.
cohoes, new york
deborah Z.
schenectady, new york
"He is familiar with the products I have. He listens to my comments/suggestions/requests/concerns. When the work is completed, he explains what he did. If I have questions, he answers them with explanations."
doris V.
charlton, new york
"Tech did excellent job"
bernard D.
clifton park, new york
"Problem was identified and part needed to be ordered. Follow up required"
dave K.
schenectady, new york
todd S.
ballston spa, new york
"Ryan arrived on time, introduced himself upon entering, worked efficiently, explained what he found when servicing our tankless unit and offered recommendations."
jeff K.
latham, new york
john M.
ballston spa, new york
pam L.
halfmoon, new york
"Shaun got right tp work and solved the problem within 20 mnutes"
kirk C.
scotia, new york
"Ernie and Joe were very professional and did a great job cleaning out my heating and return registers. The air flow is a lot better. Thank You!"
roger M.
albany, new york
"On time, very polite & friendly."
robert B.
glenville, new york
"Matt was on-time, professional, worked cleanly, is very knowledgeable and willing to share his insight and experience to aid my understanding of my HVAC system (he answers all my questions)."
harvey N.
scotia, new york
"Very professional. Good advice."
brad V.
clifton park, new york
"Tech and service was great; but after waiting in the 2 hour window the tech was 35 minutes later than the window."
john B.
queensbury, new york
aram K.
clifton park, new york
"Patrick was efficient and knowledgeable. . Work was done in a professional manner."
mark B.
clifton park, new york
"Technician explained what he was doing each step of the way as he trouble shot the issue with the furnace."
katie C.
ballston lake, new york
"I am appalled that it took a service tech 4 days to have availability with a call in for no heat. I received a call from Matt who stated he could arrive on Monday 7:45 pm, which is right when I am putting my 3 young children to bed. I politely declined, asking for a time the following day. I was instructed someone would call me to schedule for Tuesday. Around 12:45 pm Tuesday I called to follow up since I had not heard anything and was told I was no longer in line because I had declined service! Appalling! Next, a tech indeed came on Tuesday with an 8 pm arrival... I allowed this tech to come at this (again) very inconvenient time of the evening, sensing this is apparently how you do business. Kyle came and he was fine, identified a problem and was able to repair it. However, I am so incredibly disgusted that RJD charged us $526 for a $75 part!!!! Specifically, he replaced our primary control with a Honeywell R7284U-1004, which I found for sale from multiple reputable retailers for $75. HOW is it acceptable to charge consumers a 500% markup? What would ever trust me to make a sale through your company? I really hope RJD has something to say about this. Please dont hesitate to reach out to me at the contact info I provided."
karlean N.
schenectady, new york
"I know I can always depend on Roland Downs and their techs to do an outstanding job"
mary I.
malta, new york
"Technician was polite and informatve"
bob E.
albany, new york
elizabeth B.
scotia, new york
stephen C.
albany, new york
robert M.
glenville, new york
"THUROUGH JOB"
ed B.
gansevoort, new york
"Sept 9 2019 had furnace tune up.100% satisfaction for 365 days. Oct 6 we had no heat. Was charged $134.82 for questionable fix."
ron S.
troy, new york
"poor Elijah didn't have our correct heating plan in his computer. I would think ALL techs would have all of that from the office. They don't need to deal with something the head of techs should already seen to it! He had to deal with that and called the office totally uncalled for he came to fix furnace not do office work!"
larry sugarman S.
clifton park, new york
"polite and knowledgeable technicians"
richard C.
ballston lake, new york
"All was on schedule and appeared well done"
ronald W.
albany, new york
"Technician really knew his work and was very courteous."
joan J.
clifton park, new york
"service tech was very nice explained about everything I asked"
chip S.
ballston lake, new york
"Technician arrived on time, work area was clean, he discussed the system which should create no problems this winter"
wayne B.
watervliet, new york
"THE TECH WAS VERY PROFESSIONAL AND FREINDLY, AND WILLING TO EXPLAIN AND SHOW EXACTLY WHAT THE PROBLEM WAS. HE WAS RUNNING LATE, BUT IT WAS DUE TO HIGH DEMAND. NOT HIS FAULT."
jason T.
scotia, new york
"My original service date was the week before but the tech ran so late that I needed to reschedule for the next week and then you tried to reschedule again. That is not the service I would expect from being a plus member."
sarah S.
clifton park, new york
"Still waiting for a replacement oart"
marylyn B.
schenectady, new york
melinda H.
scotia, new york
"The service technician was on time and very informative , he did a excellent job installing hot water tank and replacing what needed to be done.very happy with the service , excellent tech."
nicholas B.
glenville, new york
"Friendly, knowledgeable technician who arrived on time and did a great job servicing my furnace"
robert D.
troy, new york
jason H.
schenectady, new york
"Roland J Down is always amazing!"
philip S.
clifton park, new york
patricia P.
schenectady, new york
"Answered questions , explained"
fredrik H.
scotia, new york
francis D.
ballston lake, new york
"Tech was courteous, on time, answered my questions"
virginia E.
clifton park, new york
"Quick response and courteous service"
robert S.
troy, new york
tom D.
clifton park, new york
anna L.
schenectady, new york
"Brian was great getting me approved and signed up for a new furnace. The only thing that I am disappointed with is that I have to wait over a week for the new furnace to be installed. I told Brian my house is cold and that I wish they could install it on the 9th instead of the 16th. I know Im not Roland J Downs only customer but, its cold and waiting 9 more days is a lot."
julia S.
troy, new york
"Very skillful and curtious technician. Additional cost of toilet tank kit at $135 outrageous, when we only needed a new washer and screw."
lisa P.
ballston lake, new york
"Techs were on time, friendly, informative, and thorough!"
michele D.
latham, new york
"All the technicians were professional and knowledgeable. James, Ethan, and Mike did an outstanding job installing my new A/C unit. Thank you to all!"
chris N.
saratoga springs, new york
paul M.
glenville, new york
steve B.
glenville, new york
"Answers provided were thorough and clear options provided"
leo F.
niskayuna, new york
"Technician came out late on Friday evening, fixed the problem, and stayed until everything was completely taken care of. Problem was a steadily leaking water heater, so we were pretty desperate."
mary C.
s westerlo, new york
"Appointment was easy to make, appointment was confirmed and technician was on time. Technician was friendly, polite and professional."
francis P.
hagaman, new york
"I believe he did a good job cleaning the furnace even though I did not watch him do it"
ann B.
niskayuna, new york
"Technician was friendly, on time and efficient"
vince jr J.
saratoga springs, new york
"Good work and pleasant attitude."
adrienne R.
latham, new york
scott D.
northville, new york
"very professional and knowledgeable during the inquiry of the service and products"
james B.
schenectady, new york
gary R.
ballston lake, new york
"He was vert knowledgeable and did a great job."
carol M.
saratoga springs, new york
roger H.
schenectady, new york
"Very professional service."
bruce B.
ballston lake, new york
gene M.
niskayuna, new york
"A good product, fairly priced and people pleasant to work with."
george C.
niskayuna, new york
"Service technician was on time (office called to verify his arrival time) and he was friendly and efficient."
rona S.
mechanicville, new york
"A little hiccup occurred. Both the heating unit and the AC were to be maintained, but the service person wasnt told about the AC, so it wasnt done until late and, perhaps, a bit less than fully, as a result. Other than that, the answer would have been a 10."
hirokazu A.
clifton park, new york
"The technicians are polite and installed a water heater very well and quickly."
tracy S.
schenectady, new york
john A.
latham, new york
"Service Tech very nice, offered to answer any questions I might have. Also was able to find out a price for replacement of my water heater."
walter S.
clifton park, new york
"Dan took the time to check out our hot water tank noting that is is 16 years old and suggesting that we consider replacing it."
gerald K.
latham, new york
"Technician spent about 15 minutes performing inspection. I don't know what the inspection involved but I wonder if the cost for it is worth it."
walter U.
schenectady, new york
"The tech and supervisor were very attentive to my concerns about previous service."
vernetta T.
schenectady, new york
"Punctual timing, assisted with my thermostat & Serviced my furnace in good time."
paul S.
tribes hill, new york
"Very polite and courteous"
deborah W.
scotia, new york
harold M.
scotia, new york
"On time, professional, answered some technical questions thoroughly."
richard H.
loudonville, new york
"Pleasant and efficient tech."
paul G.
clifton park, new york
"The technician was knowledgeable, courteous, and skilled."
edward C.
latham, new york
"Justin was very through and pleasant to work with"
marcia F.
waterford, new york
"Kyle has been to the house before. Generally very nice. Polite. However, this visit, the ignition switch was broken (by him) making it necessary for him to leave the premises to get a temporary part to fix it. A new part was reordered and now he will have to come back to reinstall the new part when it comes in. Very inconvenient for me. The total service call which should have been 1 hour was 3."
bruce W.
saratoga springs, new york
"There were nice, introduced themselves (trainee with him), Explained everything, were done in time."
donna B.
scotia, new york
eric K.
ballston lake, new york
"Service guys"
thomas B.
scotia, new york
robert L.
clifton park, new york
albert C.
albany, new york
"Justin was on time, pleasant and professional. Cant ask for more."
suzanne V.
wilton, new york
"Did the job great. Was very considerate"
james H.
scotia, new york
"We always request Matt because he knowledgeable, does a great job and is personable."
john S.
albany, new york
anthony S.
clifton park, new york
"Technician was on time and professional."
nancy M.
schenectady, new york
"Technician very pleasant and professional"
richard S.
fort plain, new york
"Right on time, professional courteous service."
anne S.
troy, new york
"They were friendly and courteous and very knowledgeable."
nancy D.
rexford, new york
charles C.
albany, new york
"techs gave me a good update on my heating system."
david W.
waterford, new york
"I had a 8 to 10 AM arrival time. I received a call after 9 AM saying that he had been delayed, but would still come. Technician arrived at 11:55 AM."
peter S.
ballston lake, new york
"happy to report we once again have a dry basement!"
mr watrous W.
rock city falls, new york
"The guys were great"
richard H.
ballston spa, new york
"Very professional team"
robert P.
cohoes, new york
"technician was very friendly"
pat H.
clifton park, new york
"Thorough,clean work area,explained results"
david & barbara D.
saratoga springs, new york
"Justin Chris and Brian were very professional. Timely, neat, and very respectful. Did a great job."
robert L.
scotia, new york
rockford S.
ballston spa, new york
"Quick and efficient."
marian D.
burnt hills, new york
"Shaun and Mohammed were very professional and performed the maintenance efficiently"
william S.
scotia, new york
michael B.
clifton park, new york
"pleasant and knowledgeable service personnel"
donald G.
watervliet, new york
"John 220, the Technician, was punctual, efficient, knowledgeable, friendly and easy to talk to. He explained what he checked and answered our questions."
norman Y.
ballston spa, new york
"The technician was great and very knowledgeable. He answered all the questions I asked. He was always smiling and very friendly."
karl B.
latham, new york
"Efficient routine maintenance done in good time."
virginia C.
ballston spa, new york
"He found something another company never saw in 5 years"
robert S.
slingerlands, new york
"needed a water heater-emergency, Got it same day of call."
patricia masten M.
albany, new york
"On time, very neat both in appearance and work ethic."
donna D.
troy, new york
"Jason is great always professional. Helped me to understand the new heater"
steven D.
warrensburg, new york
"Patrick is very experienced, considerate and patient."
stephen H.
saratoga springs, new york
"Sales and installation personnel were courteous, informative; all our questions were answered adequately."
janice O.
albany, new york
gerald C.
niskayuna, new york
"technical was great"
richard K.
troy, new york
"Cordial and professional staff quickly diagnosed and resolved problem with my furnace."
anne H.
cobleskill, new york
"Matt is always excellent, professional, thorough, efficient, and awesome to deal with. I feel that my heating/cooling system is in superb hands with him and I will not have to worry about problems caused by a technician who doesn't care about his customers comfort and safety. Matt is also very patient in answering questions and explaining what is needed and why. He's outstanding in every way. He even kindly tolerates my old cat who also thinks Matt is great because he is allowed to "help" Matt do his work. Any company wants representatives who are people oriented, good communicators, highly intelligent, and set high goals for their customers' satisfaction and trust. Matt is all of that and more."
maureen K.
loudonville, new york
"I have always been happy with Rolan Downs service"
nancy K.
gansevoort, new york
"A very thorough inspection, installed new filter and re-explained the winter management for the humidifier."
anne waters W.
latham, new york
"Process was easy and quick!"
kristina M.
amsterdam ny, new york
"10+++ service."
alan S.
schenectady, new york
jean L.
latham, new york
"Pleasant,knowledgeable and helpful."
michael P.
schenectady, new york
"Professional and courteous"
christophe M.
queensbury, new york
mary C.
watervliet, new york
michael K.
gansevoort, new york
"The check done every year are not the same.. This year no meter used. No temperature taken from the vent ducting. This year a new tech was being trained. Was he been training correctly?"
diane D.
loudonville, new york
"Professional, courteous."
linda R.
niskayuna, new york
charity P.
clifton park, new york
"Very polite and knowledgeable"
charles K.
schenectady, new york
"Both techs worked very diligently to get everything done"
helen K.
saratoga springs, new york
"They performed the service well."
paul P.
niskayuna, new york
lee B.
delmar, new york
carol B.
clifton park, new york
"Technician very professional and friendly Repair done in a timely manner"
barbara P.
schenectady, new york
gregory W.
schenectady, new york
"Complete installation with description of work"
cheryl M.
saratoga springs, new york
"Efficient, friendly, completed job promptly"
martin F.
lake george, new york
"Patrick efficiently cleaned the boiler and checked its operation"
christine C.
clifton park, new york
george M.
ballston lake, new york
maryann D.
mechanicville, new york
"Competitive pricing for the annual services, knowledgeable technicians, helpful scheduling, dependability."
mike B.
saratoga springs, new york
martin W.
ballston lake, new york
"On time"
mary R.
delmar, new york
"on time. efficient, answered my questions"
jan M.
scotia, new york
"competent, professional, thorough, congenial"
peter S.
schenectady, new york
"QUICK AND THOROUGH."
evelyn W.
latham, new york
"The most thorough tech youve ever sent and all the others were also good. He cleaned things no one else has ever done."
lawrence R.
delmar, new york
"Ernie was thorough, knowledgeable, and was willing to explain the duct-cleaning process to us and answered all of our questions. He and his helper were very polite and cleaned up after they were through."
annemarie W.
latham, new york
"Excellent service from Cheri, Ethan and Thorne. Very professional staff."
robert S.
burnt hills, new york
"Competent tech"
gail M.
ballston spa, new york
"As a recent widow I had alot of questions for the tec. He was very knowledgeable and helpful."
mr miller M.
fort plain, new york
"Great service"
anthony D.
west sand lake, new york
"Came out on time. Did outstanding work, quickly."
charles L.
clifton park, new york
"service by technicians was excellent however they did not arrive until 3:55 which was 5 minutes before end of window o 2 - 4 give to me."
gary S.
schenectady, new york
shengbai Z.
watervliet, new york
"The technician is very knowledgeable, professional, and friendly."
david W.
clifton park, new york
"Lots of sales pitch. Never checked humidifier. Other than that a nice person who explained any issues with my heating system"
ilene W.
fultonville, new york
patrick D.
broadalbin, new york
"Quick, efficient, everything cleaned up and Justin explained everything to us."
anthony B.
niskayuna, new york
"Quality work. Price could be more competitive."
matt N.
glenville , new york
"Service installers were great. Very professional, friendly and showed me how everything works and how they installed the new furnace and ac."
thomas W.
niskayuna, new york
"Timely. Explained everything. Waived payment for last visit, which was explained as a newbie making an error."
barry H.
clifton park, new york
do m.
clifton park, new york
"RUSTY AJ AND REY WERE POLITE PROFESSIONAL AND VERY EFFICIENT"
constance L.
scotia, new york
gloria C.
clifton park, new york
edward jr J.
loudonville, new york
"Arrived on time, proficient, polite"
robert mccann M.
troy, new york
james D.
hagaman, new york
alexander F.
glenmont, new york
"prompt and polite"
robert G.
scotia, new york
"Professional, efficient and attention to details - excellent job - also very polite"
lola V.
scotia, new york
james C.
troy, new york
"On time, gave good information, took care of what needed to be done"
norma N.
waterford, new york
james S.
albany, new york
"Took an active interest in what needed to be done for the established call and attempting to expedite the moving of a thermostat."
maureen S.
albany, new york
"Very professional, polite and knowledgeable but came 45 minutes after the time set on first of two days."
robert V.
saratoga springs, new york
"Thoro and informative"
james C.
ballston spa, new york
"Good service by professional techs"
thomas K.
latham, new york
dave R.
averill park, new york
"He was late. I was told to much work.. and never received a estimate."
helen K.
schuylerville, new york
"John is friendly, professional, and extremely knowledgable . He communicates what he has done in layman's terms . John is a definite asset to your company."
hal Z.
niskayuna, new york
"Technician probably deserves a ten but my own imperfect knowledge of the technology is the reason for a nine..."
paul T.
greenwich, new york
werner paul P.
gloversville, new york
"I never have been dissatisfied."
rita M.
albany, new york
"rick was outstanding person very caring person"
ellen S.
loudonville, new york
robert D.
clifton park, new york
"Service and installation of new furnace was provided in a timely manner and any questions I had were answered concerning the new components."
mike M.
charlton, new york
"Great service"
linda C.
watervliet, new york
"very efficient"
mary D.
latham, new york
"The technicians introduce themselves before starting. They are very polite and professional. David Snare checked my water and explained the results in language that I could understand. Kyle reviewed my finance service at the end of the call"
john C.
amsterdam, new york
"Good service, techs were informative and knew what they were doing."
michael D.
saratoga springs, new york
"The technician arrived right on time, was very efficient, and was helpful and courteous. Thank you!"
nancy R.
schenectady, new york
"Polite, informative, helpful, clean."
robert O.
ballston lake, new york
"Quick and efficient service, friendly service specialist."
gary P.
ballston spa, new york
"I received no instruction on setting up the Icontrol S30 thermostat. I pity the person with less knowledge than me going through the 28 page manual. I got lucky and succeeded."
kevin B.
clifton park, new york
"Explained in detail the services performed."
phil quickenton Q.
cohoes, new york
anne H.
scotia, new york
"Timely, professional"
karen L.
scotia, new york
"Not sure why it took 3 people this time.. usually only one. Also, they mistakenly serviced the AC as well as the furnace. Was only supposed to be the furnace. AC was serviced in the spring."
susan V.
malta, new york
"Technician was on time, efficient and curteous."
mr quill Q.
broadalbin, new york
"Not only did he do a real professional job,he explained everything as he was doing it and offered suggestions."
diane L.
rensselaer, new york
robert S.
mechanicville, new york
"Technician was on-time, performed maintenance and repairs quickly and explained what he did."
maragaret C.
clifton park, new york
"He was on time, told me what he was doing and found. Also very polite"
karen N.
latham, new york
cheryl B.
albany, new york
"They were very polite and informative about everything they were doing and about what maybe needed in the future."
raymond M.
albany, new york
"Very thorough. Answered all my questions"
daniel Q.
albany, new york
"Reps were thorough and on time"
skip H.
scotia, new york
georgianna B.
albany, new york
"I received a telephone call from Paul who serviced the furnace at 6 Gaslight Dr. saying his test showed that the furnace was not receiving back enough return air to run efficiently for the heat and AC. I asked him to please contact his supervisor, Kyle, to explain it to him because Kyle has been out to 6 Gaslight Drive a few times to check the furnace. Please be sure this message gets to Kyle. thanks, Georgianna J. Belus my cell is 518-281-0047 if Kyle wants to call me."
richard R.
gloversville, new york
"Technicans were professional and very knowledgeable. They were very courteous and informative with new programs being offered by Roland J Down."
tony E.
pattersonville, new york
"Friendly and knowledgeable sales person"
cindy W.
valley falls, new york
"The guy got here said it was the septic guy issue and left"
michael O.
clifton park, new york
"He diagnosed the problem quickly and fixed it without any issues. He was friendly and respectful. We will want him to come out the next time we have a plumbing issue."
kristina M.
amsterdam, new york
"We are so satisfied by the services we received today at our home by the Roland j down crew. Ethan,Brian and Chris were extremely respectful,knowledgeable and professional. I hope your company knows just how lucky you are to have these men represent your company. thank you also to Dan who was our first contact who took the time to help us pick out the best equipment HVAC system for our home. BRAVO".....10+++++ service."
tanya B.
albany, new york
dianne J.
loudonville, new york
"Tech was friendly and appeared to know what he was doing"
dominic D.
schenectady, new york
william M.
halfmoon, new york
"knowledgeable and competent techicians"
diane R.
schenectady, new york
"We had 2 people come to our house-a tech and a salesman- really wasnt happy about that- the tech took out all the heat exchangers and in all the years you have been cleaning the furnace no one has done that- not sure why different this time. The salesman made us feel that he came along to try to sell us a furnace."
gordon N.
niskayuna, new york
richard H.
rexford, new york
"Patrick was not only on-time, but early(i was called). he was extremely thorough in his examination, testing and cleaning of all required parts and assembles. he was also very easy to talk to neat in his work. I would like to have him assigned to all my service calls!"
sean M.
colonie, new york
"Called because toilet did not flush. Now it flushes, but, u have to hold handle down & flush twice"
john K.
rexford, new york
"Did a very professional, courteous job"
michael G.
niskayuna, new york
"Thorough; polite Answered questions I had"
john B.
troy, new york
"Very professional"
fran T.
scotia, new york
"The technician was knowledgeable, respectful, professional, and provided outstanding service above and beyond expectations."
brian S.
cobleskill, new york
"Prompt courteous service"
ron B.
schenectady, new york
richard H.
gansevoort, new york
"Job was done within one day.install techs were Bryan, Thorne, and AJ. Techs were pleasant and knowledgeable. Job site was cleaned up well at end of job. One zone valve was not replaced because techs did not have correct size valve."
gray W.
alplaus, new york
dr buchakjian dd D.
scotia, new york
arthur M.
cohoes, new york
"very thorough"
david b.
schenectady, new york
edward jr J.
niskayuna, new york
"very competent polite professional"
james M.
niskayuna, new york
bev C.
mechanicville, new york
gregory M.
canjoharie, new york
alice C.
latham, new york
"They were on time and they were very efficient. They hopefully checked the AC and furnace over carefully, replaced parts that were necessary and finished in a timely manner"
elizabeth P.
albany, new york
"the guys who did the servicing at my home were thorough, courteous, and explained the process along the way."
ray S.
ballston spa, new york
chris M.
niskayuna, new york
paul D.
scotia, new york
"The technicians did excellent work, were very personable and thorough."
kenneth R.
schenectady, new york
"Knowledgeable & Courteous"
ed/michele F.
saratoga springs, new york
"Polite professional on to"
norman S.
saratoga springs, new york
"Seemed to provide thorough inspection of our heating and cooling equipment"
edward T.
schenectady, new york
"no particular reason"
jim K.
glenmont, new york
"Very nice and explained everything clearly"
david T.
voorheesville, new york
"Justin was very knowledgeable and courteous"
jayne C.
ballston spa, new york
"John was professional, efficient, and very pleasant to deal with. Seems very knowledgeable about furnace and AC units I have. Elizabeth was his partner and she was very pleasant and nice and did an eye-look at my hot water heater to make sure nothing was sounding or looking strange on it."
john K.
schenectady, new york
"tech was helpful and informative about what he was doing"
steven K.
saratoga, new york
"He got the job done!"
roger S.
saratoga springs, new york
"Very Professional techs."
anne B.
menands, new york
chandra D.
colonie, new york
"The tech did not check anything. He was not able to find out what was causing the leak. The hot water was leaking but he said some other part was leaking."
virginia T.
ft edward, new york
robert G.
albany, new york
"Mike was efficient, pleasant and neat"
lisa A.
ballston spa, new york
"Plumber was polite, respectful and efficient."
peter S.
ballston lake, new york
"navien unit CONTINUES TO LEAK"
sandra P.
albany, new york
"Grant was thorough explained what he was doing and his conclusions."
garry alstyne A.
ballston lake, new york
"Great service by Doug"
noreen F.
latham, new york
"On-call technician had too many calls to make - needed a backup as he wan't able to get to us until after 5 pm and still had 3 more calls to make after us."
kimberly H.
niskayuna, new york
"The technician was polite and friendly. He explained what he was doing, why and how the problem could be solved."
jeanette H.
mechanicville, new york
margaret H.
albany, new york
"Kyle was careful and knowledgeable as he performed the inspection, Cleanjng and servicing of the furnace. He carefully explained what he was doing to the trainer who accompanied him. He was outstanding in knowledge and personally"
chris E.
clifton park, new york
"Inspected and reviewed furnace and AC with me, providing detailed checklist and tips and recommendations"
anthony G.
schenectady, new york
"TECHNICIANS WERE VERY POLITE, EXPLAINED EVERYTHING THEY WERE DOING AND CLEANED UP WELL AT THE END."
edward V.
clifton park, new york
rajani J.
schenectady, new york
"Good job"
sheila D.
troy, new york
"Very knowledgeable, friendly, would recommend him to anyone."
kim S.
clifton park, new york
eileen R.
clifton park, new york
"On time. Polite. Gave me information about what they did. Clean"
kenneth E.
schenectady, new york
"There was a potential problem; it was brought to our attention. Upon asking advise, it was given; we made a decision and acted on it. The installation team left a most commendably neat site! I was amazed and pleased."
michael L.
guilderland, new york
"Very friendly/professional. Went over and above to help out."
deborah H.
clifton park, new york
"He was thorough and did a good job."
bill P.
niskayuna, new york
"Matt is fantastic!!!"
alan C.
niskayuna, new york
"James and Thorne were very professional, showed up at the scheduled time for installation, completed the installation in a timely fashion, and cleaned up thoroughly after installation."
rachael K.
slingerlands, new york
"Ernie and Ray were so professional from the start. They were very polite and provided all information to me before doing the job. Both men got right to work and I felt they took the job very seriously."
paul C.
queensbury, new york
"Greg was on time, friendly and efficient"
paul K.
rexford , new york
"Guys were on time and did a nice job."
kenneth P.
loudonville, new york
"Brian came on time, was polite, and seemed to know his job"
maria P.
loudonville, new york
"Technician was knowledgeable and courteous."
gabriella P.
glenville, new york
"The service experts were experienced, trustworthy and friendly. They did an efficient job and respected our home. We thought the process that day was very smooth and James did an incredible job explaining each item step by step once completed and he also did a great job with letting me know how the process was going."
dan S.
mechanicville, new york
"Quick response and quick diagnosis of the AC problem and quick repair-also very couteous"
daniel D.
queensbury, new york
"Friendliness, helpfulness."
james L.
rexford, new york
"Very responsive and technician was knowledgeable and very personable."
simon W.
loudonville, new york
nicholas O.
scotia, new york
barbara P.
watervliet, new york
"This is our second time having Cliff as our service provider. We have found him to be pleasant and efficient. We also don't feel one of us has to be with him while he services our furnace. We have not always felt that way with some of the other technicians we have had over the years we have been Roland J. Down customers."
richard B.
albany, new york
"great job was performed"
carole W.
rexford, new york
"He came when I needed help! Resolved the issue quickly. A little confusion about my contact # and time of arrival. You straightened it out."
fred sr S.
troy, new york
"Teck was excellent 5 stars."
james K.
schenectady, new york
"They gave me an accurate assessment of my situation and options."
marjorie A.
schenectady, new york
"Matthew was experienced and answered all our questions."
mr claverie C.
saratoga springs, new york
"Pleased with service."
elizabeth O.
ballston lake, new york
"Technician was knowledgable neat and very effficient."
jaret M.
clifton park, new york
judy F.
delmar, new york
"Everyone was very professional"
james T.
latham, new york
mary B.
latham, new york
"He was the nicest man. He answered every concern I had. He did an excellent job."
karen S.
clifton park, new york