"The technicians were very polite and respectful. They knew what they were doing and were able to problem solve issues that popped unexpectedly. They worked very well toge..."
"Technician was friendly, professional and efficient. Provided information regarding our furnace and its age v. replacement."
"Very satisfied with service and service rep
"Matt Hurd is a very conscientious technician and has worked very hard at resolving my furnace problems, and RJ Down replaced parts out of warranty without charge. "
"Tech was very through and explained everything he did."
"The tech did what was expected but he was scheduled (or rescheduled) from 11 to 1 and showed up at 2. No one called to say he was behind, I had to call to find out."
"Tech was polite and willing to take the time to answer my questions. Also assisted me with setting up the thermostat to our internet network. Truly appreciate his time an..."
"He was a bit on the slow side. I had scheduled and requested Doug and had to reschedule once with his plans changed. This time another your office called that morning t..."
"The technician was awesome!!! Explained what he was doing, fixed an unexpected problem.. A+++++"
"Arrived on time, polite effficient"
"Did a great job and had helpful suggestions. "
"Knowledgeable skilled tecnician"
"Terry took as much time as I needed (three hours must be a record??)"
"Courteous professional and expert"
"I felt the tech person was very precise and covered everything that needed attention."
"Friendly and knowledgeable technician"
"Work was done well, followed all specs."
"Courteous and knowledgeable, not pushy"
"They were friendly and completed the job in a neat and timely manner. They were thorough and explained the new equipment."
"Everything was completed professionally and technician was very competent."
"They did an excellent, neat, and fast installation. No wasted time or effort. They cleaned up. Everything was described."
"Ed Brown was my tech for the visit. Whenever I schedule the service on my unit I ask for Ed."
"Prompt service despite it being a Sunday"
"The tec rep in short order diagnosed the problem and provided me with an explanation and informed me of the potential cost made the necessary repairsand completed the cal..."
" Technician was efficient,courteous and knowledgeable."
"Technician was knowledgeable and thorough. "
"Very efficient. Explains and gives reasons for improvements. Friendly and makes sure customer is satisfied."
"Tech was ver efficient, and ice."
"I don't follow the technician around, but I assume he checked my furnace over. I was warned I should replace my water (something I'm already aware of). and it seemed mor..."
"Late arrival 2 days to do the job and didn't put the tank in so the doesn't close now"
"Technician was knowledgeable and a good worker. He explained what he was doing and why."
"Quick service and tech listen to my concerns. Also went over his thought process"
"The service technician was very courteous and efficient. "
"Efficient. Communicated what he had done and why. Pleasant."
"Service was done in timely fashion and he was very nice "
"competent, informative, friendly, not intrusive"
"The serviceman had difficulty removing and replacing filter but difficulty was due to the placement of the new water heater which was also installed by Service Experts. "
"John is totally reliable - in terms of his service, knowledge, and his personality and character. I insist that he serve as our technician because I trust him with respe..."
"on time, efficient, polite, "
"The tech explained the services he performed in detail in a friendly and courteous manner."
"I believe that the servicing annually keeps the reliability of my heating system at the maximum level for the upcoming season."
"on time, friendly, neat and efficient..."
"On time experienced tech"
"Explained everything he did."
"Everything was done when and how agreed to. Installation tech was professional and coutreous."
"Competent and reliable service at a fair price."
"The technician did not check the thermostat, either for it to call for heat or air conditioning. It is #1 on the list of expectations and instpectation. I called Servic..."
"The technician was very helpful and professional. "
"I don't like the fact that you have to sit at home waiting on the tech to arrive. It was wonderful that Matthew could come prior to our schedule appointment."
"Great service by professional techs."
"you always do a great job. "
"He answered all my questions."
"Serviceman was polite and very efficient."
"expert was very professional"
"Kyle and his "in training" helper were courteous and on time. They both provided a though cleaning and inspection of my furnace. It is nice to receive that call from the ..."
"technician was prompt, courteous and thorough"
"On time and efficient service."
"I was totally satisfied with all aspects of the service provided."
"Diagnosed the issue and fix it "
"On time did a quick efficient job"
"It's hard to beat 90%, but if there was anything I overlooked, I don't know what it was."
"I alway ask for Ed Brown. Ed is extremely professional and I know that he will take the time to be sure my furnace is working properly. Besides that, Ed is always frien..."
"informative,did the job"
"The service tech wasn't able to resolve the issue, and asked if I had the manual for the system? "
"Professional and courteous "
"this was yearly maintenance but the tech seemed to do a thorough job and explained everything he was doing"
"I really appreciate that the same technician comes year after year. Doug knows me, my family and our systems very well. "
"Your service is almost always superb"
"They appeared to to be diong a good job."
"We met with Brian on Wed. and Kevin and Bradley did the install on Fri. The unit looks great and the work area is spotless."
the job was quickly and professionally done"
"Gave me all the info I needed"
"Excellent technician who knew what he was doing and how to fix our problem."
"Nathan was a very knowledgeable technician and provided me with all answers to any of my questions."
"The technician was friendly and efficient."
"Gene, Kevin and Bradley were very professional installing my new furnace. Answered any questions I had. I was very very pleased"
"Very fast service, mess left after leaving"
"On time. Explained why we needed a new part; showed us the part; had the part in the truck. Didn't rate it a 10 because the guy wore a NY Giants cap inside my house. From..."
"Our technician was pleasant and thorough "
"Clean furnace pointed what was being done"
"Mr..Brown is a outstanding technician."
"Clay was prompt and efficient"
"The technician was very thorough and patiently answered each of my questions."
"he was very good and worked to get everything done"
"The technicains were prompt to arrive. They were polite, informative and completed the job in a timely manner. "
"Josh very knowledgeable and professional. "
"I requested Doug and he is excellent. He answers all my questions and does the job right. "
"On time and did a thorough inspection and cleaning. "
"The technician was the most thorough we have ever had--even cleaning the outside of the AC unit!! Please send Doug for all my service calls'"
"He was very efficient, courteous, and flushed out the Beckett removable condensation pump BETTER than it has EVER been done before.
"Tech was very helpful with service and tips"
"On time, friendly, thorough, and explained what was done clearly."
"There was one slight problem but it was corrected with a single phone call."
"they arrived in a timely manner and finished the job in a timely manner"
"I had service done and the vents on the radiators started leaking a day or so later. I'm having a new furnace installed in a few days so I emailed Terry Hobbs and he sa..."
"The folks I worked with were great. Terry is an excellent sales consultant and made every effort to answer my questions and to accommodate my requests. The installation..."
"This is the second time in three years we had to call for service. Both times they come right out, fix the problem. I find them honest, polite and do a great job"
"Bill was thorough and listened to what we wanted."
"Year dear folks have been providing the same excellent services to us for as long as we can remember!"
"polite, thorough, knowledgeable"
"Very professional and efficient."
"I've had my furnace installed and yearly service for more than a decade. The techs have always been on time and very considerate. I'm very pleased with the work they do.
"Technician arrived on time, was knowledgable, and completed his work efficiently."
"When having a problem they respond in a timely manner and send very qualified people."
"The tech was on time (even early!) and when he left you never knew he was here. Very clean."
"very efficient and very professional"
"Tech was excellent. When scheduling service I specifically asked that tech have repair or replacement thermostat available. He did not and therefore call was 2+ hrs longe..."
"Helped me be aware of things I should do to help with heat and a/c...job well done!"
"very courteous technician who explained our AC options clearly"
"The technician was pleasant, efficient and did his job well. Excellent customer service."
"tech went above and beyond to ensure no leaks and satisfied customer"
"Explained everything. Completely disassembled and cleaned completely."
"The technician came up from the basement and told me our air conditioning was not functioning at the expected level. I was alarmed and asked if that meant the heat pump ..."
"Professional on time courteous"
"Service technician was friendly and efficient."
"He solved the problem right way, and explained what the problem was clearly. "
"Ed was very pleasant and knowledgeable. "
"Matt was very professional, answered all of my questions to my satisfaction, diagnosed a huge problem and fixed accordingly within a timely manner. "
"Work on AC/gas furnace done effectiently"
"Gene, Lance & James are outstanding workers. They worked from the moment they arrived until they finished the job. They were pleasant and customer oriented, explained e..."
"The service people just get to work and do it right!
"Service is always thorough & professional"
"Very professional and personable crew."
"On time arrival, complete service in a timely manner"
"Just two very knowledgeable and efficient people."
"polite, efficient, knowledgable technician. Service was very prompt."
"they were prompt for the appoiintment and appeared to know their craft.."
"SERVICEMAN (DOUG) very efficient, courteous and pleasant. Was very
helpful in answering questions and I always enjoy his visits for service."
"He was thorough and professional"
"Evaluated our furnace for us."
"Technician was excellent ,performance and spokesman, you need more workers like him."
"Rob was great. He arrived when he said he would. Explained the service and clean up after."
"Quality work. Good knowledge of products. Friendly techs. Great job. "
"We have been using ROLAND J Down since 2004. Always excellent. Last service was with Greg and Cheri. Greg is quick and efficient. Cheri offered excellent advice about m..."
"Technician did a good job. Worked neatly."
"Customer Care from beginning to end without pressure to purchase. Very informative and helpful."
"he provided the service we expected"
"My boyfriend called earlier to give the dispatcher his credit card info, he accidentally gave her the wrong card info. The tech, Rick was on the phone with the dispatcher..."
Ed is efficient and thorough and always is pleasant."
"He was professional and appeared competent. He was polite."
"Doug was personable, on time , went right to work--seemed VERY knowledgable , answered all my questions.Please send him for any service work!!"
"our technician took the time to explain what he was doing,i appreciated that"
"The area he has to work in (attic) is fairly hot, uncomfortable with little height. He comes with all the needed equipment, is always very friendly and answer any questio..."
"On time, accommodating, polite"
"Serviceman was polite, efficient and knowledgeable."
"Efficient, friendly, reassuring"
"Very polite, ver knowledgable"
"Sean and Don were very professional. My dissatisfaction is with the A/C unit I purchased 11 years ago - it has never worked to my satisfaction and has required multiple ..."
"The technician was on time and pleasant."
"The technician was knowledgeable and efficient."
"Clean furnace for next heating year"
"Technician arrived within the stated time, got right to work, and was very knowledgeable"
"He was professional and helpful in answering questions "
"Fast, friendly and knowledgeable"
"on time, prompt, courteous, explained everything"
"Efficient, friendly, informative"
"Later show then appointment"
"The service was outstanding, and we will refer other customers to Roland J. Down."
"Technician very careful
"To diagnose the problem with my mini-split A/C head, Rob removed its cover and the cover of its electrical connections and then performed electrical continuity tests on e..."
"The job was done quickly and professionally"
"The technician fixed the issue quickly"
"The technician did a very thorough job and answered all my questions. "
"They are quick, thorough and professional"
"Technician was very thorough and efficient and knowledgeable."
"Technician was terrific not only for service quality but also quick to respond to our mini emergency. Top-level service!"
"Good service by a great technician, with answers to all my questions......"
"Tech was on time and went quickly to work."
"On time, minimum time spent, no attempt to sell additional services. "
"Quick professional service"
"Tech called, was prompt, performed svc without a hitch!"
"Quickly checked the air conditioning system. Explained what he was doing. Showed the HEPA filter did not need replaced on this visit.
"professional, on time , courteous and knowledgeable "
"Great customer service. Matt was on time and very professional."
"scheduling and promptness were polite and helpful. My concerns were listened to and an appropriate plan was agreed upon."
"friendly an informative. "
"He was very knowledgeable and willing to teach us about our own home. Top notch service person right there. Professional and came very fast. "
"Technicians arrived on time. They were very professional and efficient. left the house very clean."
"Matthew was very knowledgeable & answered all my questions."
"He was extremely knowledgeable, courteous and friendly."
"The technician was very friendly and did a great job."
"The guy was polite and listened. We decided it was ok as is for now.
I think the A/C pad should be at least leveled as it loos to have sunk more on one corner"
"On-time courteous and professional technician"
"Technician was prompt, efficient and knowledgeable. He worked very hard to make sure the job was complete and absolutely leak-proof. "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost..."
"The techs were very professional."
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a..."
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we..."
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i..."
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Came on time. Worked quickly. Friendly informed me off what he found"
"Brian was on time, efficient, friendly and poise."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"Four-person crew worked quickly and efficiently."
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"friendly, informative and good worker"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything..."
"Service personnel were very professional, competent, and friendly.
They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem..."
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."
"Leak still ongoing after service, albeit much slower."
"very thorough job by the technician"
"i had a little trouble making the agent understand my question and answer"
"Prompt, courteous, clear on findings and recommendations."
"Kyle knew his stuff and answered any questions I has"
"Pleasant, knowledgeable, efficient, addressed concerns."
"The installers (Tim and John) were professional and thorough in their jobs or removing the old furnace, making changes necessary for the installation of the new unit. The..."
"He fixed the problem and was honest about the potential cost."
"Tech was on time and took extra time to clean furies."
"Arrived on time; no wasted motions, got the job done quickly leaving no evidence he was ever here, save for a quieter motor."
"Kyle went right to work and fixed it. "
"Ed was very thorough checking the equipment. He also took the time to explain what he was doing and why."