We Can Repair Any Kind of Gas Fireplace in Albany

Gas fireplaces make adding warmth to your Albany home easy. Just flick a switch or push a button for direct heat.

They’re also fairly effortless to use. Unlike their woodburning equivalents, there’s no need to put in firewood or remove ashes. But like any other natural gas systems, these fireplaces require regular maintenance to help them run efficiently and avoid malfunctions.

When your fireplace won’t light or won’t stay on, the professionals at Roland J. Down Service Experts can help. Use our step-by-step guide first. If your fireplace still isn’t working like it should, give us a call. We can work on any model. All of our specialists are NATE certified, which means they’ve passed in-depth education to better meet your needs. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few causes why your fireplace won’t start. Pull off the ornamental cover under your fireplace to get at its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as needed.
  2. Is the gas flowing? Ensure the valve is in the “open” setting.
  3. Is the pilot light on? If it is out, follow manufacturer instructions to relight it. Fasten the vent cap to halt drafts from blowing it out.
  4. Pilot light turns on but won’t stay on? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays ablaze but fireplace won’t heat? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve totally cooled.
  • Grinding or shrieking sounds? Have Roland J. Down Service Experts repair or put in a new blower.
  • Funny odors? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, get fresh air in your home and call us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a regular basis can help it heat more efficiently and avoid expensive malfunctions. It may even help it last longer.

  1. Verify your fireplace is fully cooled.
  2. Turn the gas off by rotating the valve to “off.”
  3. Remove the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Clear the lava rocks, vacuum them separately and remove soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down internal edges with a moist cloth. Use warm, soapy water to get rid of dust or soot collections.
  7. Return lava rocks and logs in the same order.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to break.
  9. If you have a vented gas fireplace, inspect the outside vent and remove debris such as leaves or bird nests.
  10. Make sure your carbon monoxide detector is working appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, book periodic maintenance with us. These examinations can potentially discover issues before they begin. We’ll test your components for damage. We’ll also double-check there aren’t any leaks and that pressurization levels are right.