What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay for the trip charge and a diagnostic fee separately. Some companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer greater value by separating the two. 

What Exactly Is a Trip Charge? 

A trip charge includes the cost for a certified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this charge is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you want to eliminate trip charges in the future, you can explore registering for one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services needed to find the source of a problem. In plumbing, this may include scoping. During HVAC repairs, it may involve taking a look at the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee is rolled into the repair bill. That said, you’re charged for the diagnostic services alone if you choose not to. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work related to assessing the problem and working up a plan for repairs. If you pay for repairs, you won’t notice the diagnostic fee because it will be rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Separately? 

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services together, we prefer two distinct fees. This enables us to price our services in the fairest available manner. 

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