When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
Many property owners kick off their search for an air conditioner repair company online. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or associates are valuable when looking for an AC repair service. Figure out which companies the people you trust have employed for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an well-informed decision when selecting an HVAC specialist.
A specific company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra charge. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area AC repair company.
Air conditioners tend to break down at the most inopportune times. Choosing a company that provides emergency services is essential if you need timely, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside normal business hours.
Certifications indicate a company’s commitment to high-quality workmanship and professionalism. Hunt for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
Before trusting your AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
A company with a long history of delivering quality service likely has the experience necessary to handle complicated HVAC breakdowns. See how much time the company has been in business. Then, ask a technician whether they have previously worked on the problem you need repaired. This kind of experience is essential to ensure consistent, dependable and professional service.
Good communication is essential when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Getting multiple quotes helps you find a company that offers competitive and honest prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trustworthy companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
Dependable service providers guarantee their work and give warranties for your satisfaction. Such coverage displays quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Finding a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.
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