When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many property owners begin their search for an AC repair company on the web. While you’re there, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair service. Find out which companies the people closest to you have hired for HVAC repair in the past and whether they had a good experience. This firsthand advice and the opportunity to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an added fee. Thoroughly weigh your local options before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s dedication to excellent craftsmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service most likely has the experience needed to handle complex problems. Determine how much time the company has been in existence. Then, ask a technician whether they have previously worked on the problem you need addressed. Such experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you select a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your satisfaction. Such coverage shows quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Albany.