How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have heard about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, go to Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and working again.

Signs of this glitch include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

CAUTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the thermostat has turned on while plugged in, power it off and then turn it back on again, manually restarting the thermostat. Once it has completed the restart, plug it back in to finish charging. After an hour of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more completed instructions and information, please visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Roland J. Down Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 518-417-2938 or schedule an appointment online. If your Nest Thermostat was not installed by Roland J. Down Service Experts Heating & Air Conditioning, please contact Nest Support here.

Finally, do not let this situation panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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