At Roland J. Down Service Experts, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing first-rate customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.
Some praise our reliable, professional and knowledgeable team members. Customers also tell us they value the fast response and quality service, while others say the HVAC systems we install are still going strong many years later.
Ready to join the ranks of satisfied Roland J. Down Service Experts customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.
December 5, 2023
December 5, 2023
Mark Clute conducted a home plumbing check on whole house, helped us to drain the hot water tank which we have not done it since 3 years ago. He was professional and knowledgeable, nice and patient with us. Mark did an excellent job and it is a five star quality, honestly. We are very satisfied and would recommend Mark and service experts team to friends.
December 5, 2023
December 5, 2023
James W and Dontrail provided excellent service
December 4, 2023
December 4, 2023
Roland J. Down fixed a complicated issue where we were having hot and cold mixing somewhere in the house and we had no hot water for showers etc. They did a fantastic job and it was nice to have an experienced guy there to figure it out. Plus the price was very reasonable. I definitely recommend them to all! Really awesome!
December 4, 2023
December 4, 2023
The technician (Clint) came out to check out a leaking gas valve. He inspected it, did the work, and didn’t try to upsell me on anything. Such a huge relief and is greatly appreciated!
December 4, 2023
December 4, 2023
I was quoted a price $1500 higher than the next highest price for a simple water heater replacement. They are taking advantage of unsuspecting people.
December 4, 2023
December 4, 2023
My daughter hired them to replace oil furnace with propane. Tech was young and appeared inexperienced. He left the house in a mess. Black soot thru vents in house and carpets ruined in the basement. She spoke to management but they never offered to return to clean or compensate for damages. Update 12/5/23 - they never got back to my daughter after the post above over a month ago. Same thing happened after original install. Once they have been paid you don't hear back from them. Very poor customer service. They should offer money to reimburse her for ruining carpets.
December 3, 2023
December 3, 2023
Kevin and mike are great!
December 3, 2023
December 3, 2023
This is a class stand up operation! Outstanding customer service from the office and in the field. Could not be happier.
December 3, 2023
December 3, 2023
Scheduled our annual service. I was texted with an arrival time and a cal from the tech. Micheal Ambrosino arrived was professional and courteous. Took pictures of all the work and explained everything clearly, would def recommend.
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