About Roland J. Down Service Experts

We are Service Experts, a big company with home-town heart. We’re passionate about making the world a cozy place to live. Whether we’re warming, cooling, or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied.

Experts, it’s in our name and core to our business. We work hard to help each team member become a skilled craftsman. We hire the best and provide training, opportunities, and support, so our teams can learn, grow, and be prepared for any challenge thrown their way.

Our combined business strength and people make us special. With over 4,000 team members on board, we can deliver and innovate better than the rest of the industry. Our can-do, family attitude fuels our teamwork and helps us get the job done on time, and right — the first time.

Our blend of company size and individual expertise means we can do more with the next great idea … which can come from anywhere and anyone. We are reinventing the industry by harnessing each team member’s best ideas. That means our teams and customers can rest assured we’re moving, innovating, delivering, and in it for the long haul, through the busy times and beyond.

We are Service Experts!

Delivering strength, knowledge, and support through every season.

about service experts

Mission and Vision

We make a difference in people’s lives by making homes and workplaces comfortable, healthy and safe. We will be the ‘Biggest and the Best in our Markets’ by delivering exceptional service, while having a positive impact on the environment.

Core Values

Our core values are based on these guiding principles of COMFORT:

We are Caring – We’re passionate about making the world a cozy place to live for our people and our customers;

We are Opportunity – We strive to provide Opportunities to our team members, through training and development so they can learn and grown with us;

We Make it right – Whether we’re warming, cooling or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied by getting the job done on time and right the first time;

We are Family – We are a big company with hometown heart and a local focus on our teams.

We are One team – Our ‘can do’ family attitude, fuels our strength in Teamwork and collaboration and helps us to deliver superior service every day.

We are Revolutionary – With nearly 4000 team members, we can deliver and innovate better than the rest of the industry. We are reinventing the industry by harnessing each team members best ideas;

We are Thankful – We are Thankful for our communities and our customers who put their Trust in our hands.

In the Community
Centurion
Centurion Award from Lennox
August 11, 2022
We’re happy to announce that we’ve won the Centurion Award from Lennox, created to recognize dealers who are community leaders and embody the Lennox brand promise in their respective markets. In the words of Lennox, we’ve “set the standard for customer service and installation quality and execute an annual plan that drives growth and profitability through a foundation of employee development and training.”
Centurian1
The Lennox Centurion Award
January 28, 2021
We are so proud to be a recipient of the Lennox Centurion Award. This recognizes the 5% of Lennox residential dealerships in each Lennox sales region for outstanding accomplishments and performance. Earning this award emphasizes our progress as a leading marketer of residential comfort systems, delivering exceptional comfort and service on every job. Great job team and thank you Lennox for the recognition!
45-RonaldJDown-InTheCommunity-ACSpot-810x400
Rising Temps Put Strain on Air Conditioners
June 30, 2020
As the weather starts heating up, your air conditioners will be appreciated more than ever. Make sure you're taking all the right steps to ensure things are running smoothly. Click here to hear some helpful tips from the professionals at Roland J. Down.
chat now widget box