About Roland J. Down Service Experts

We are Service Experts, a big company with home-town heart. We’re passionate about making the world a cozy place to live. Whether we’re warming, cooling, or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied.

Experts, it’s in our name and core to our business. We work hard to help each team member become a skilled craftsman. We hire the best and provide training, opportunities, and support, so our teams can learn, grow, and be prepared for any challenge thrown their way.

Our combined business strength and people make us special. With over 4,000 team members on board, we can deliver and innovate better than the rest of the industry. Our can-do, family attitude fuels our teamwork and helps us get the job done on time, and right — the first time.

Our blend of company size and individual expertise means we can do more with the next great idea … which can come from anywhere and anyone. We are reinventing the industry by harnessing each team member’s best ideas. That means our teams and customers can rest assured we’re moving, innovating, delivering, and in it for the long haul, through the busy times and beyond.

We are Service Experts!

Delivering strength, knowledge, and support through every season.

about service experts
In the Community
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Rising Temps Put Strain on Air Conditioners
June 30, 2020
As the weather starts heating up, your air conditioners will be appreciated more than ever. Make sure you're taking all the right steps to ensure things are running smoothly. Click here to hear some helpful tips from the professionals at Roland J. Down.
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Service Experts Donates More Than 186,000 Meals
May 11, 2020
Service Experts teamed up with our amazing customers to support food pantries across North America as they face new challenges from the pandemic. We started by making an initial donation of $20,000 followed by a ten day period of setting aside $10 from every tune-up booked for local food pantries. We were able to donate $46,745 to provide 186,980 meals so they can continue serving the most vulnerable of families in our communities!
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Roland J. Down Recognized by Colonie VFW Post 8692
March 15, 2018
Roland J. Down was recognized by Colonie VFW Post 8692 for donating and installing a furnace for a local veteran who needed a new one for his family.