"Clinton was very professional and explained things so I could understand them "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost...
"Professional and courteous visit"
"Ethan did a great job and was very pleasant. Everything was cleaned up nicely. We would have him back anytime!"
"very prompt service to electrical overheating issue with furnace; fortunate that service had part needed in onsite vehicle"
"Technician showed up on time and was very helpful in checking out our problem"
"30+ years of using rj down. Never had a problem"
"Came to my house on Monday to fix no DHW. They called Navien support, had a part shipped next business day so it should have arrived Tuesday. Late Wednesday I still had...
"Serviceman came on time, explained what was needed to make repairs then came the next day to effectively make repairs. "
"Excellent tech...explained everything!"
"technician was very quick and efficient"
"The service exoert tech was very good."
Answered all my questions
"Low scores here and below (35 and #8) relevant to evening phone call re "schedule service now or get on the case yourself.""
"Technician was very thorough and explained things and very nice!"
"Josh New exactly what was wrong with furnace and he is a very good technician "
"Tech highly qualified and responded to my inquires"
"He came in did a great job was courteous, neat and very pleasant "
"Knowledge and professionalism of John Stadle"
"The technician was efficient and courteous."
"The techs were very professional."
"came in time frame (actually earlier than expected) and was able to get the furnace working in no time, Very knowledgeable"
"Broke access panel to my attic. Didn't offer to get it repaired or replaced. Didn't seem knowledgeable about our ductless system. Cost of filter was exorbitant - almost t...
"Polite, efficient technician
Good communication from the scheduler"
"cuase he was not able to find were the water is comming from and still
didnt even clean the heating element "
"technician was very knowledgeable and very polite"
"he handled any issues and was informative."
"The Technician was very courteous and friendly. He took the time to explain things about our A/C that was clear and easy to comprehend."
"great job done"
"Polite, friendly, knowledgeable...the tech was helpful."
"Matthew was very friendly, professional, answered my questions, fixed problems, offered advise for future"
"work was done fast and courteously"
"The tech was polite and informative. He let me the condition of our furnace. Also advised on tips to save money regarding heating of our home.."
"Brian (sales) was friendly, knowledgeable, and patient and provided all the info I needed and did not rush me into a decision. Gene, the lead tech during the installation...
"excellent work by service technician"
"Furnace adjustment corrected the problem. I am finding that different technicians have conflicting ideas how the furnace should be adjusted or taken care of."
"He was good at what he did."
"Pat was quite competent and quickly solved our problem."
"Knew what he was doing, worked efficiently"
"Technician was able to be scheduled within 1 hour of service call."
"On time, very efficient, satisfied with job"
"The Tech was very professional, and was up front of what maight have to be done."
"Service rep was very knowledgeable and got right to work doing an excellent job."
"Finally after 4 or 5 calls you sent someone who may have found the problem. He replaced the pump"
"Timely, professional service"
"service technician was thorough, polite and informative"
"Everyone involved was very knowledgeable."
"Conrad was thorough and provided information."
"Seemed to be very thorough. Courteous, Explained everything."
"People did very good work installing the system. Have some issues with the performance of the product"
"No issues with service"
"Tech was very courteous and knowledgeable"
"I was satisfied with the technician, however the valve that was replaced is still making a nice when it starts."
"Excellent technician "
"Came on weekend, during coldest spell of the season"
"setting up the appointment the person was able to accommodate my schedule and Alexander did a great job,"
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"Your technician was on time, with a phone call to verify, pleasant, and, seemingly, very efficient."
"Prompt service, had the part on the truck "
"Technician encountered problems caused during installation and stayed late to make all repairs"
"Our problem was resolved and technician was knowledgeable."
"Technicians are always thorough, helpful, and pleasant."
"Your technician was knowledgeable and very helpful in explaining how to adjust our humidifier. He installed a new thermostat board and we have had no trouble since."
"Tech. new exactly what was needed."
"Efficiency and knowledge "
"Technician was prompt and friendly. He also reviewed things at the end of the appointment"
"Bob Main did an excellent job, he was pleasant thorough and courteous. Arrived on time and work effectively. Gave the customer instructions on the part/light installed. I...
"Technician - Clay was very professional, explained what he was going to do. Found a potential problem. Discussed same. Replaced part."
"Tech was very professional. Answered anything asked. Good job"
"courteous, neat, clean, efficient"
"Tech was excellent made sure we had heat before he left. Came back the next day to fix completely. "
"Service went as expected with no surprises"
"The technicians were polite and efficient BUT when the part did not arrive on the day expected we were NOT called and told about the delay. We were expecting a call to sc...
"Their efficiency and thoroughness of this installation."
"The team showed up right on time, were professional and courteous. The job was done in a timely manner with little disruption to my home."
"Tom arrived "on time", explained what he had to do and proceeded to complete the job promptly. Then he went over all the inspection steps with me and provided his person...
"Justin, Tim Bradley and Konrad were outstanding. Great team of men. Brian McCusker was and excellent sales person"
"Professional courteous delivery of service."
"He came very quickly in the middle of the night when our furnace was out."
"Knowledgeable technician .Parts ordered and replaced in a prompt and professional manner."
"Work was performed well and on time"
"Robert provided excellent service, information and he even shoved my front walk without me asking. What a gentlemen. Thank you ."
"Emillio is clearly a skilled Master Plumber who corrected our issue in a fast courtesy manner."
"your good at what you do!"
"Routine PM done efficiently."
"Competent plumber need new faucet"
"You called to say you were running late and then the service tech arrived at the new time. He did an efficient job."
"very professional and respectful"
"was there when he said he would be. Finished job in a timely matter, and answered all questions we had for him."
"Technians were polite, thorough and careful."
" We had an extremely timely emergency response on 3/15/2017 to furnace blower motor failure.
Clay was very prompt with phone communication of his time of arrival, diag...
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a...
"He fixed the problem, not overly friendly or thorough as others have been. Never got a phone call before he came. Didn't stay to see if the home warmed up and it was 40 d...
"My heat went off during the night. I called at 7:00 am and Ed showed up at my door by 8:00 with a smile on his face and positive energy to get my heat back on asap. By 9:...
"Prompt response to need for service."
"Please call for my comment. Thanks!"
"On time. thorough and pleasant technician"
"The technician arrived in the scheduled time and was both professional and friendly. He took the time to explain the work he performed and the service plans available."
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we...
"God trouble shooter."
"Came on the weekend"
"Did a timely and complete review of the system"
"Great work and professional."
"Prompt, efficient, friendly"
"Your representative was neat, courteous, and thorough in doing his work."
"Tech was on time, very polite, and efficient in performing his duties."
"The technician was friendly and knowledgeable. He explained what he was going to do and how long it would take. He was on time."
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i...
"service rep was on time and very efficent"
"Polite, conscientious, and efficient. Explained the steps of what they were doing and were completed before the estimated time while showing respect for the home, cleanl...
"Fast service when we needed it."
"The technician was very professional I have always been impressed!"
"sales consultant was very knowledgable and answered all of my questions.
Install techs were courteous/respectful and performed a quality installation."
"Always seem to have the nicest, most informed men when I have a service call!!"
"By the time the technician got here the furnace was not making the noise it was making earlier. We paid for regular maintenance on our furnace so the tech said how about...
"He seem to know what he was doing. "
"I was very happy with the service and work . Done in 1hr 30 minutes. The price was outrageous though. I had no choice. I supplied everything that was used except for sea...
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The installation folks were very good, answered questions and accommodating. Very professional team."
"Seems to be a one way communication. I have to keep calling to find out what is going on with the repair to my furance "
"fast service for an unexpected issue with furnace. Very knowledgable service tech."
"MY REPAIR MAN JUSTIN WAS GREAT. EXPLAINED EVERYTHING AND LISTENED TO MY CONCERNS
DID THE JOB RIGHT!!!"
"The tech was very good and did a very good job"
"Technician very thorough, careful, and knowledgeable. Explained what he was doing and why it was important."
"Technician was very friendly and knowledgeable. Arrived 30 later than scheduled window. "
"professional service and able to answer my questions."
"I was contacted about the arrival of the service man. He was very professional."
"He was very helpful and when I am ready I would like him to do the work"
"He arrived on time. Was very pleasant and did his work effectively. "
"Quick service, friendly, willing to explain, fixed issue."
"Tech was on time, professional, and courteous. "
"It would have been nice to have an estimated time for arrival."
"The technician was great"
"SErvice Experts technicians are always on time and your organization stays in touch with me on the day. Tech was polite, knowledgeable and gave me advice. "
"Patrick was promo, courteous and knowledgeable. But was unable to do our repair."
"Mr. Brown is incredibly friendly yet very professional. Whenever I have had him, he does a great job! He is on time, thorough, thoughtful of my time and just a nice per...
"Technician came on time, and was personable. I must assume that he did a workmanlike job, but I am not an expert on the heating system. "
"Emilio came when expected , Emilio was courteous and professional.And he pulled a squirrel out of my drain pipes !!!!
I wouldn't believe it if I didn't see it. He must h...
"Intelligent, thoughtful and professional service"
"He was very knowledgeable and efficient."
"Tech was very polite and professional. He called first to see if we still wanted him to come because the hour was a little late, then promptly arrived and completed the ...
"very quick installation, friendly technicians"
"I think he did OK, he really didn't give me a run down of what he did."
"Trainee, under supervision, seems to have actually done the maintainance work. However, an emergency call was required late that evening to deal with a non-operating...
"Technician was on time, he performed the maintenance work in a timely fashion and explained what he did."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Happy with the service"
"Technician was great. Answered questions and took time to point out things. Very satisfied with experience"
"The tech. was knowledgeable and was willing to answer any questions that I had regarding my furnace."
"Technician was very knowledgeable, polite and talkative. Very impressed with him"
"technician was very courteous and helpful."
"Satisfied with service"
"Prompt and efficient service."
"Very professional, Kept place very clean and did nice work. Explained what was done."
"Matt was efficient and seemed very familiar with our type of furnace. He also summarized what he did afterwards.. "
"Although it took him 2 trips, he was able to repair the problem that night."
"He arrived shortly after they said he would, was courteous and finished in a short time."
"ON TIME, FRIENDLY, COMPETENT"
"Came on time. Worked quickly. Friendly informed me off what he found"
"When I called with a question, help was offered promptly and without reservation."
"He identified the problem quickly and helped us learn how to avoid repeating a similar error in the future. He was pleasant, knowledgeable and mature."
"Brian was on time, efficient, friendly and poise."
"The whole process was very smooth and efficient. "
"The tecs are always telling you what's going on and very freindly"
"The service was very good and informative information about the furnace and on time."
"Our tech, Bob, was very helpful and knowledgeable. "
"The tech made some adjustments and some suggestions to keep the furnace running. He did not automatically replace the expensive part our furnace will need eventually."
"The repair men came right away, and was very professional and friendly at the same time, he got the problem fixed right away, and he could't have been more friendly."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"He did a thorough job."
"Adam seemed to know what he was doing. Friendly."
"Tech was very courteous and pleasant "
"Somehow I missed the fall, 2016 phone call to schedule this regular visit. Wished more messages had been left so this could have happened sooner."
"At times the problem still exist"
"The service man was very nice did a good job does not rush takes his time at the end he asked if we had any questions"
"Service provider was very complete with his inspection. "
"On time, polite, clean"
"There was an issue with my furnace. He found a leak. He told me he found the part that he thinks was leaking and removed it. He said he completed a work around and that i...
"In time called ahead took time to explain what he did"
"Very good and knowledge service person"
"Service rep was knowledgeable, courtesous and efficient."
"The technician seemed thorough, he checked on things I asked, and gave an analysis based on his measurements. He gave an estimate on suggested repairs and discussed whic...
"courteous explained things"
"On time, quick service, and good clean up. "
"Ethan and Rusty were right on time, efficient, and polite. They didn't have any trouble installing the new furnace and it took them much less time than the time I was or...
"They were prompt, polite, neat and did not mind that I asked multiple questions"
"Four-person crew worked quickly and efficiently."
"Tech was on time, personable, and wrapped up the work quickly. "
"Could have used more communication from the staff -- regarding deposit and how we proceed. Install was very good, except that I had a very loud noise which another tech ...
"Dontrail was quietly competent. He listened to my concerns (noise) and he was tenacious about following up to ensure he solved the problem. He was very respectful and pol...
"Technician serviced and there were no issues. "
"from the manager-Mike- to the sales- Terry to the techs- unbelievable- I couldn't ask for more- the urgency was addressed every thing was SPOT on - thanks to all"
"Rep on time and performed efficiently."
"Our furnace has had a loud "clunk" since we've been in the house -- seven years. After the technician left we realized that the furnace is no longer clunking when it co...
"The representative that serviced our furnace was very knowledgeable and courteous."
"Very nice and knowledgeable "
"Nice Guy, gave filter tips"
"He did everything well, was quick and efficient and had a good personality. "
"Technician was very helpful and knowledgeable, answered all my questions about everything. "
"It is acting up again. Two more times"
"He was on time and was very thorough to check the furnace. He was very polite."
"our service guy came out in the middle of an ice storm at 10pm. He was super nice and happy even with the conditions. He fixed our problem quick and was very nice to ta...
"Prompt, courteous and neat"
"The Technician was very professional, polite, knowledgeable and gave great service."
"service at 10pm on a Saturday night! thank you!"
"The technician was knowledgable and friendly."
"Everyone was very professional from beginning to end. Gene and Kevin did a great job installing and Cheri was wonderful in helping us select the proper furnace and AC uni...
"Very complet in analisis, provided answers to all questions asked"
"Justin is very knowledgeable about our heater unit and is personable, polite and professional."
"Joe was very courteous and explained everything as he went along. He had values you don't see much of anymore. Thanks joe"
"waited one month for service, after service man left. after paying $175.00
I had the same problem."
"Joe was very knowledgeable and took the extra time to explain things to me."
"courteous, friendly, efficient"
"Tech arrived within time frame, professional, focused on scheduled maintenance of furnace and was thorough with inspection."
"To be honest, it had a lot to do with repair costing and labor costing $180, which was because it was a simple problem. However, I was also very satisfied with how quick...
"THE TECHNICIAN WAS A LITTLE EARLY WHICH IS ALWAYS FINE WITH ME. "
"He was on time, very pleasant, explained what he was doing, very neat"
"Arrived on time. Seemed interested in my time and took time to explain what was being done."
"Tech was very nice and very knowledgeable."
"Service was prompt and the technician was professional"
"Matt is AWESOME! Great customer service as usual!"
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"friendly, informative and good worker"
"Tech Matt is great"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything...
"Service personnel were very professional, competent, and friendly.
They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem...
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."
"Leak still ongoing after service, albeit much slower."
"very thorough job by the technician"
"i had a little trouble making the agent understand my question and answer"
"Prompt, courteous, clear on findings and recommendations."
"He was on time"
"Kyle knew his stuff and answered any questions I has"
"Pleasant, knowledgeable, efficient, addressed concerns."
"The installers (Tim and John) were professional and thorough in their jobs or removing the old furnace, making changes necessary for the installation of the new unit. The...
"He fixed the problem and was honest about the potential cost."
"Tech was on time and took extra time to clean furies."
"Arrived on time; no wasted motions, got the job done quickly leaving no evidence he was ever here, save for a quieter motor."
"Kyle went right to work and fixed it. "
"Ed was very thorough checking the equipment. He also took the time to explain what he was doing and why."
"Very quick response, friendly, quick work, and carefully explained to me what I needed to do to follow up."
"Very timely and professional"
"Matt knew what he was doing and was able to explain it to me and repair the problem quickly"
"Very nice young man,seemed quite competent."
"friendly service, informative, checked all gauges and parts, hosed off machine and cleaned out debre"
"Installing the new control board was very fast."
"was with in the time frame I was given. Very polite and informed me of the condition of my central air . and what it might need in the future."
"prompt, polite, organized"
"The technicians arrived on time. They were professional and answered all of my questions. They were also neat and clean."
"Matthew was very knowledgeable & efficient.He answered all my questions.'"
"Technician was very helpful and knowledgable "
"Technician was very helpful."
"The technician was Fantastic "
"Tech. was professional and courteous. Answered all my questions. "
"Matt the technician is great"
"The service technician was personable and was knowledgeable about the systems being serviced. "
"Matt was great!! He listened to my issues and was very polite and professional. He answered my questions and worked very hard to correct my problem. I had a new boiler...
"Brian is always friendly, efficient, and informative."
"Matt is very professional and personable."
"I needed them to change the position of one of the units, and they did so without any fuss and they did a good job."
"Stayed focused- professional- took time to answer questions and explain choices"
"I thought the tech., that provided the service was very knowledgeable & expeditious.
"Very knowledgable &friendly"
"Matt was on time and was very professional"
"Professional prompt service"
"Ed has serviced our equipment in the past, is familiar with it and it a pleasant technician to have in our home."
"Very professional and thorough."
"He was friendly, thourough and punctual.
"Very professional, congenial"
"Prompt, efficient, polite, all equipment works well"
"He was polite and quiet -- just did his job, took the booties on and off as needed."
"Technician called ahead and was prompt. Very courteous. "
"work done well and crew very friendly"
"Dave was very honest, very polite and very friendly. No hard selling. Very relaxed in his presentation to me. I felt very comfortable..no pressure.
The techs that inst...
"He went above and beyond what was expected by checking our vents and replacing our filter."
"The 1st service person found the issues quickly but was very slow and "chatty". He did not have the needed parts on his truck (including just a filter). He found our hu...
"toolong getting here to determine problem"
"Earlier appointment. Work finished in timely manner."
"Technician came on time, according the schedule. He quickly did his work and informed me of what he had done."
"Right on time"
"Serviceman arrived when scheduled, called ahead, did a thorough cleaning and checkup of furnace."
"My service tech Ed Brown was courteous and very knowledgable about his job which left me with a good feeling about using your company! I will definitely request him to re...
"The serviceman arrived when expected and was very timely and professional."
"I had not had my furnace checked in quite awhile and when the service man came he quickly realized that the furnace was well past the time it should have been replaced. W...
"Roberts was very professional, personable and explained my furnace and what we needed and may need in the future. He was not at all pushing for a sale just stating the ...
"Very helpful and an excellent attitude. (By the way, he left a set of pliers which we have for him to pick up)"
"Matthew was very efficient & knew what he was doing. I've had Matthew several times so he knows where everything is."
"Highly competent and DIDN'T TRY TO SELL ME ANYTHING."
"He very clearly explained to me the status of my furnace and was very friendly!"
"Very professional. Everything was cleaned up."
"Friendly, quick & efficient "
"Arrived in a timely manner.....worked diligently....was kind and very informative....afterwards, orally reviewed everything he had written on the receipt. I felt he was ...
"Matt was very courteous and answered any questions we had (I always have lots of questions). He did the furnace cleaning and seemed very efficient. He left the area whe...
"Robert was professional and thorough. He explained all of the steps he was performing."
"Went through all avenues to figure out why I was causing the problem."
"Service was done on time, answered any questions and area was left clean."
"Very helpful informative."
"Tech was courteous and knowledgeable. Went about his work quietly and efficiently. Answered our questions and concerns. Nice fellow."
"Tech was prompt, and did the work that was required."
"Annual maintenance/inspection was presumably performed adequately.
The technician did not arrive within the 2-hr period specified, causing me to have to delay other plan...
"technician joshua did a very thorough job"
"Technician (Rob W.) was very courteous and professional"
"I recently had a free plumbing inspection by Joe from Roland J. Down. I ended up having two faucets replaced and from start to finish it was a pleasurable experience and...
"Brian is always friendly, efficient, courteous, and thorough."
"As always through many years the technician is prompt, polite, efficient, clean, informative and makes me confidant that I'll have no problems during the upcoming winter."
"Arrived in a timely manner, respected my home and pets, explained all my questions thoroughly."
"The technician came at our scheduled time, did the work quickly and left as I anticipated."
"Technician was friendly and knowledgable"
"On time, no "selling up", knowledgable."
"Problem was identified and repaired"
"JOSHUA WENY THE EXTRA MILE TO FIX THE DAMAGE CAUSED BY PREVIOUS TECHNICIANS. HE IS THE FIRST TECH. SENT HERE THAT HAD ANY IDEA WHAT HE WAS DOING AND HOW TO FIX THE PROBL...
"The technician was courteous, helpful & thorough."
"Ed was very friendly, very polite. He was very knowledgeable about my Turbo Air conditioner and heat pump and even gave me some tips in regards to the maintenance of my ...
"Polite and good record keeping "
"The work was done in a professional and timely fashion.
"Jeremy was pleasant and thorough in the inspection of our furnace unit. We appreciated his expertise. "
"came on time and all went smoothly"
"I am very pleased with the installation of my new Weil McLain boiler. They technicians very professional and they were very respectful of my property. They worked very h...
"The sevice tech was excellent,, informative and corrected the problem in a very short time. As far as i`m concerned, he is the model of what a sevice technician should b...
"Checked the system. Told me what he did and made suggestions as to what I needed."
"I asked many questions and got very effective answers."
"polite friendly and knowledgeable "
"arrived quickly and resolved the issue in a timely manner/"
"on time, friendly, lots of useful info"
"Very nice person and seemed very knowledgeable and thorough"
"Tech was courteous, professional and performed service at hand. "
"Jeremy told me everything that he was doing as he did it. "
"Pat provided a fu;; service repair to our leaking faucet."
"Robert was very friendly and competant and gave us a good price."
"On time. Cleaned up after."
"The gentleman was friendly and most informative, a pleasurable experience."
"Timely and very friendly service. "
"Everything done very professionally"
"The representative was prompt, efficient, friendly, answered my questions and the air conditioner - his reason for being here - is working well."
"He arrived on time."
"Matthew did a good job . He explained everything & was very efficient."
"The technician was very thorough, and a very nice man. He kept me informed of what he would be doing. He did an excellent job."
"On time, efficient service"
"reminder calls given, pre- arrival call, arrival during the time period scheduled, repeat technician as previous appointments..."
"Timely and excellent service"
"Techs are always well trained, polite and respect of our property."
"On time arrival and thorough maintenance."
"Gave me a lot of info"
"Greg was very personable and professional and explained details of our unit."
"service man was pleasant and cheerful. I assume he did what he was supposed to. Things are working OK."
"I always expect and receive top rate service"
"Service was timely & professional"
"Gregg was very efficient and was most courteous. He arrived when he was scheduled"
"The technicians arrived on time, did what they were supposed to do and left without making a mess."
The technician was qualified and friendly. He was also sympathetic to my problem."
"John Wood and Chris impressed me with their competence in removing the old furnace, installing the new furnace, and configuring it. "
"Technician quickly diagnosed and repaired problem."
"I was very happy with the service provided and everything was done in a timely manner."
"Rob the plumber and Josh the technician were both very professional, and answered all my questions about the furnace."
"Your technician did what he was supposed to do."
"Scheduled service rapidly. Technician right on time. Courteous and thorough."
"The tech was very pleasant and explained everything to me thoroughly ."
The service person was extremely professional and immediately found our problem. Once taken care of he also checked further to make sure we had no other problems."
"Service person was on time, quickly took care of the work, and told me what he had done. "
"We were disappointed that the part necessary to fix our furnace was not in stock and had to be ordered from Texas. There was no attempt to see if the part was available ...
"joshua was very competent"
"James and Ethan were timely, courteous, and friendly. They were extremely helpful and kept the work spaces clean."
"I was called to say he was on his way; he arrived during the promised time period; introduced himself; courteous; got right to work; gave me a summation of what he did. "
"He was very knowageable "
"Matt is great"
"Checked the furnace, found no problems. Told me I did not need to replace the HEPA filter. Suggested I watch for furnace/air conditioner deals as my unit is 15 years ol...
"Emergency visit necessary while we were out of town, on a Sunday no less. All contacts were very helpful, problem resolved easily, payment arrangements included."
"The Technician was very courteous and professional."
"Kenneth was pleasant and explained what he was doing and asked what we wanted."
"Kenneth explained various things about the furnace and the service to me. I remembered him from his previous visit. He seemed knowledgeable and was polite."
"I thought the technician was very honorable and I would request him by name to complete my other home. Since then I have referred his name to a friend who lives in Clifto...
"Robert came as scheduled - looked over the leak and fixed it .
"Tech solved problem quickly and was very professional"
"explaining everthing as he did his work"
"Very professionable and friendly service."
"From start to finish my home was treated with respect.
Viewing the final installation you would never know the furnace was changed out, other than the fact the basement ...
"Service was on time. Matthew answered any questions I had."
"The technician was extremely efficient and carried out his duties in a timely fashion. He was also very personable."
"Quick and accurate "
"Matt listened and advised and, of course, did the job well."
"He arrived on time and did his job effeciently. He answered all our questions and he was very professional."
"The technician was on time and seemed to be very thorough."
"professional, arrived on time, provided input, explained questions."
"The technician did the maintenance work quite efficiently. He also explained and ordered the parts that will be needed to fix a leak. (We have NOT yet received a call th...
"Service man was very polite and knowledgeable."
"Kenneth provided very thorough servvice."
"Prompt arrival, satisfactory service."
"Courteous, informative, did job."
"Rep was very friendly and courteous and answered my questions."
"Quickand on time"
"Bob Main is a great technician! He is very knowledgeable and is really good at explaining things about the heating and air conditioning components. I always request that ...
"What a pleasure having Bob as a service rep for Roland J Down. He maintains my HVAC units professionally and is always respectful and courteous always with a smile and al...
"timely and nice technician"
"Quited a replacement cost that was outrageous....$555 for a $79 part that I found on the internet"
"All ways prompt, courteous and efficient "
"courteous, helpful, professional"
"The went above and beyond in my inspection. The documentation they provided was above and beyond anything that should have been necessary. Absolutely an A+"
"John Moreno, the service technician, is not only very knowledgeable on my system but was able to explain it to me in simple terms. Gave me a lot of good advice on handli...
"The plumber that you sent as part of our service benefit pulled apart the tubing under our sink (which had given us no trouble) and left it to us to figure out what to do...
"the technician ws very efficient and polite"
"service rep checked everything thoroughly."
"The technician made the visit a pleasant experience."
"quick efficient and friendly"
"the tech (Mike Miller) was very professional in his job and explained everything throughtly"
"Ontime good service"
"Best technician in a number of years"
"We were highly satisfied with the service performed by John. He was highly efficient, knowledgeable, courteous, and interested in giving us the best service."
"He spent the time to clean the outdoor unit...something done only once before. I appreciate the effort."
"Service was very good, cost was very expensive"
"Chuck has been here before so knew all the places to check. With my limited mobility that was a great help to me. Was efficient and knowledgeable. Good worker. You sh...
"On time, explained what was done"
"The technician was prompt, thorough seeming, and polite and he explained all his findings."
"Technician was very efficient and informative. Professional. Got right to work. As always a good experience. "
"Satisfied with service call two weeks ago; very disappointed that parts not yet obtained and humidifier is still not working"
"I was disappointed that the boiler wasn't, cleaned first so we would have known that was what was causing our problem. Joe was very polite and helpful."
"Your technician was very good at his job. He was respectful of us and our home."
"Quiet, competent, clean."
"very professional and saved us money by the technician buying parts himself saving us a lot of money."
"The technician John has been here several times. We like John .. he is professional and helpful. Very knowledgeable as well. "
"On time, courteous, kept his feet cleaned, worked efficiently and effectively."
"The technician was courteous and very competent."
"John Moreno was very informative"
"The service person was very knowledgable"
"Tech did a great job but the office staff never confirmed my service request date and time so I assumed it was not convenient for Falso. When they called to say he was on...
"Prompt arrival,explained work to be done, and quick repair. Scott very profestiona.l"
"John Moreno has been my technician before and always courteous. He always provides useful information to help me make a decision right for me. "
"polite, knowledgeable tech"
"Rick was quick and thorough. He was also very pleasant and friendly."
"Prompt caring response, arrived right on time, LISTENED to me as I described my problem, went right to work diagnosing my concerns, got the part, did the repair, and COMP...
"First of all it was evident they all were quite knowledgeable about furnace service and work installation. Friendly, caring and clean/neat. Skilled technicians. Nick and...
"Tech John Moreno, very competent, kind and helpful"
"John was very professional & knowledgeable about the products that he was working on."
"I thought I was filling out a survey for Roland J.. Down not DA Bennett.
Anyway, the two technicians were very professional, knowledgeable and their expertise was readil...
"Bob answered all my questions and thoroughly corrected the problem. I was very pleased with his workmanship."
"Very personable, especially the one who came in the evening."
"Service technician was very friendly and finished the maintenance in a timely and efficient manner. My Lennox central air system is only a year old."
"he was a great services experts"
"Seems like a very expensive cost for a very short-simple procedure. I appreciate the service during a big snow storm."
"Excellent service. Professional, thorough, neat, quick, courteous, personable, responsible. "
"Technician was thorough, informative, and polite."
"Even though I had to wait all day into the evening to receive the required service I was more than satisfied with the work that was done on the sump pump. Rick cleaned it...
"the team was on time, polite, cleaned up after themselves"
"John is thorough, answers all my questions, and communicates very well."
"We discovered a leak in a hose in the cellar and Ric came late Friday night and he was able to temporarily repair it, and then Monday Joseph came and compleatd the repair...
"Friendly, efficient, knowledgeable service"
"Tech. arrived within the time frame scheduled & he did a good job."
"He was courteous, on time and took the time to answer my questions and explain things to me as he serviced my furnace."
"Technician was thorough and obviously knew what he was doing. He was courteous and offered helpful suggestions about additional services we may want to consider for the f...
"Tech was very friendly, courteous and professional"
"From the time we called to schedule service all employees were polite, professional and helpful. Additionally, the technician that came to our house was very knowledgeabl...
"Service provider was cheerful, helpful, and able to explain service in a clear manner. I truly felt my inspection and property were important to him."
"Your specialist arrived on time, was courteous and professional, kept me informed, and cleaned the work area. Thank you for sending Bob to my home."
"Bob was a nice guy, seemed interested in his work, happy to help"
"he was very efficient and very good with his explanations and work"
"came on time, explained what was going to be done before he started. provided a better solution for pipe install. very courteous and polite "
"Professional craftsmanship on the entire install. Bob was pleasant and a great technician."
"Mr. Main was on time; courteous; knowledgable; and professional."
"The service men checked our boiler and recommended a new one. "
"He came on time."
"Good advice; customer discount; came on Sat. Evening to prevent issue; nice guy"
"Prompt, courteous, provided useful information"
"Tech was very knowledgeable and explained everything to me"
"The technician is honest, skillful and has patient."
"Technician was with another man who was on his cell phone, speaking very loudly for a lengthy period of time and anytime I walked downstairs they were both standing aroun...
"The tech was very complete in both his service work and in explaining the condition of our unit. Not trying to sell, but making sure we understand our sixteen year old s...
"Bob was very personable... he explained what he was doing and showed me how to interpret the results of his check. A great gentleman to be facing customers!"
"Teck knew what he was doing "
"They were great John assessed the issue quickly. John applied the new board to furnace. Very professional and courteous guys. John shared a lot of information for future...
"The service expert you sent was very friendly, helpful and did his job well. No issues "
"Technician, Mike Miller, on.time and explained what he was doing. Very pleasant and efficient"
"Technician diagnosed problem right away and quickly fixed it."
"Service was good however being charged at a 300% markup for parts is not what I want to continue to do"
"the service was prompt and my wife said the tech was very courteous and so happy we have hot water again. Also we might sign up for service on our furnace."
"They were so professional and courteous from the moment I initiated the call until the work was complete"
"tech was very knowlegable, fixed our problem and was very friendly"
"Robert was very efficient and helpful with providing info on getting air conditioning. "
"Very friendly and very helpful. Nice, professional and easy to understand."
"Technician was pleasant, kept me informed about his work, and successfully and quickly corrected a problem with my furnace humidifier."
"Tech was great and very friendly. "
"Sean I believe that was his name) was efficient and courteous; but he went beyond the norm, including a few useful tips.. "
"Rick Lennox was very professional, hard working and arrived when he said he would. He was very friendly and knowledgeable. He also made sure all my questions were answere...
"Robert was friendly and explained things as he went along. Very knowledgeable. He also made suggestion about replacing water heater since it is starting to rust. And way ...
"He explain things very clearly and I felt he was very honest with me. Only negative was he was very late arriving, but I was notified he was going to be late, that was ap...
"I had some concerns that were quickly addressed. I appreciated being listened to."
"Mathew did a great job. He is a credit to your company"
"Tech answered all questions I had & had a friendly personality "
"The services,as usual, quick, efficient, did not require oversight."
"On time. Professional and able to do the job efficiently."
"Prompt, friendly, and professional service."
"Technician was polite and did a great job."
"He went out of his way to be helpful."
"Blew past their window to show up late - but got here eventually and fixed the problem"
"Don was very polite. He listened carefully to my description of what I saw and heard. He explained to me what he was checking and what might be aiding the problem!"
"Rick was very polite when he arrived. He assessed the situation that he had was called to my home to fix and replaced old parts to the plumbing. "
"john always does a thorough and complete review of our home heating and cooling system"
"excellent prompt service"
"The technician was very efficient and did a verygood job. He was very willing to answer any and all questions. "
"John was wonderful. He's very knowledgeable and patient and explains everything that is going on."
"Scott was knowledgeable, polite, and took the time to answer questions and explain what he,was doing."
"courteous and well informed as always. Technician took the time to answer questions and go over what he was doing."
"fast, efficient, professional, and personable tech "
"Very pleasant technician."
"on time, repaired quickly, very responsive"
"They were very professional and gave us the best avenue to fix the situation"
"Technician analyzed the problem and fixed it."
"Great knowledge very helpful great personality "
" John is always very professional and knowledgeable. He took time to explain in detail how the new thermostat would work."
"punctual and professional"
"They were both friendly and thorough"