"The technician, although seems to be a good man was not properly dressed up for the job.
Due to his body size, he was very uncomfortable and his pant kept on slipping d...
"The technician was very helpful."
"Expert was very friendly, informative and efficient"
"Professional service. Knowledgeable and friendly. Went the extra mile "
"Tech did a good job and was very professional"
"Fast, friendly service"
"Knowledge, friendly, got the initial problem stopped and gave me the choice of picking out our own new faucet. Did an excellent job on the install. Very neat and clean....
"I requested a call from the General Manager due to my experience with Heather I believe was her name. I don't want to call it rudeness but she was very cavalier regarding...
"Tech is very knowledgeable. very nice man, a gentleman. "
"Problem was fixed quickly Pat was friendly and thorough in identifying my issue"
"Could not fix problem because he did not have part"
"Tecnichian was here promptly. He was knowledegable, friendly, and did his job."
"Received next day service on an a/c trouble call. Fixed quickly. Tech performed a little cleanup as well."
"The technician was able to come in the evening to look at our sump pump and returned the next morning to install a new one."
"It was after 11:00 pm when I noticed that our indoor temperature was 79 degrees.....and I had the AC running since 10:00-10:30 that morning. I went down and changed the ...
"Robert main was very professional and courteous. Got the job done efficiently and was very knowledgeable."
"Prompt arrival, knowledgeable, courteous, great worker"
"Came on time, worked quickly, answered my questions, didn't try to sell me additional services."
"The tech spent a good amount of time servicing the furnace and air conditioner thoroughly and explained some issues he could foresee. "
"The tech arrived as scheduled, performed his work professionally, and interacted with my wife and myself in a pleasant manner. He is a credit to your brand and you are ve...
"On time, neat, friendly, explained everything"
"The technician arrived approximately an hour past my scheduled time period."
"Excellent, knowlegable technician"
"Kevin and Rusty arrived on time and installed the new central air conditioning. They explained what they were going to be doing and after installation reviewed what they ...
"The tech was very professional, knowledgable and a very hard worker."
"Everything went well. Technician was running a little late but I was notified of this and it did not create a problem"
"Your technician was very professional."
"The service man was on time, pleasant, and considerate. Typically It takes a little bit of time to do the maintenance on the AC & furnace units. This time it went rathe...
"prompt and completed the job in good time."
"Efficient friendly "
"Communication about tech arrival was good, tech was prompt, courteous, professionAL."
"very professional, knowledgeable, patient, and personable. An excellent representative of the company."
"mat does a great job and explains everything also he came early"
"he was very knowledgeable"
"very nice tech "
"I received a call when the technician was on his way, he arrived on time, and best of all, he fixed the problem."
"You forced a service call when I told the scheduling agent that my hot water heater was broken. The service tech didn't even look at the unit and declared it dead based ...
"prompt, courteous, knew his work, was able to change time of appt the same day"
"Friendly and knowledgeable."
"The service was performed quickly and efficiently"
"The service person was friendly, thorough, and willing to answer any questions I had. "
"Very good experience."
"Did his job, explained things and was courteous."
"Very knowledgeable technician and courteous"
"The Techs arrived on time. Completed the installation of a new heating & air conditioning system in short order & explained the operation of all the components to my sati...
"Crew was very pleasant and answered our many questions thoroughly and, as usual with Roland J. Down, the work was expertly done."
"He was thoughtful, helpful, and pleasantly redid the contract when we changed the number of years we wanted included."
"The techs were efficient and knowledgeable "
"Informative and efficient and professional "
"Technicians were polite,efficient and knowledgable "
"The technician did not arrive until 445 pm. The appointment was between 2 and 4 pm. I was called at 230 pm to say I was next in line. I also had to wait 2 months for this...
"Excellent, qualified technician"
"All 3men - Justin, Bradley & Tim were complete professionals. They were courteous, efficient and informative. Their clean-up was thorough. Just "nice guys"."
"Very Happy with service"
"The service expert was very courteous and knowledgeable while preforming the work he was doing."
"He was very pleasant and good. Explained everything"
"Matt was here on time, called ahead, knew his stuff, was very friendly and helpful, and did everything we could have asked. He's familiar with our Fujitsu split system, ...
"Technicians arrived on time. They were very professional and efficient. left the house very clean."
"The technician was very workmanlike and friendly. He explained what he was doing in layman terms and was professional at all times. He was neat and considerate of our hom...
"repaired the problem but it shouldn't have occurred"
"Wonderful technician. Very professional"
"On time and quality service!"
"How I felt"
"the tech was pleasant clean and respectful. He worked quickly and was through"
"The Tex was very knowledgeable "
"Great service, on time."
"Timely, courteous, and efficient. "
"it was a sales call to purchase new equipment"
"The technician answered my questions clearly and fully."
"Came within appointment window. Was pleasant and competent in carrying out our service. "
"Arrived on time, checked all the parts/items normally checked, cleaned the condensate pump (doesn't usually happen), thoroughly checked/cleaned the compressor unit. Rati...
"Timely and efficient work."
"The technician was great. My problem is with the phone service. My appointment was scheduled between 12 and 2. At 12:30, I got a call from a very nice lady at RJDown tell...
"Everything was done very professionally and in timely fashion. "
"Right on time as promised, efficient with his work, friendly and knows his business. Highly recommended!!"
"Well versed and professional."
"He was great, very personable and knowledgeable. "
"Everyone did what they said they were going to do, when they said they were going to do it. ALL of the service personnel, from the original service call rep., Brian the ...
"Polite, worked diligently and did a good job in a timely manner"
"Very efficient, friendly, informative on the process - what to be done, & knowledgeable. "
"arrived on time, efficient, knew what he was doing and was courteous"
"David was a top notch tech; on time, friendly, and did excellent work "
"Technician was on time, courteous and remembered to bring a tube the last technician suggested we have replaced on our next service date."
"Disappointed that the evaporator coil related to my Lennox AC unit is leaking again. The original evaporator coil needed replacement after only 3 years due to a leak, an...
"answered all my questions and explained why he was doing things"
"The service call was later than first scheduled but did get a call that it would be later."
"Everything done exactly as expected - perfect!"
"neat, quick, helpful, friendly, professional,very knowledgable"
"Clay has been here several times...nice kid! We had the same spinal surgeon, small world."
"Matthew was very knowledgeable & answered all my questions."
"The tech came right away and knew exactly what was the problem and fixed it. My complaint is exactly the same problem needed attention last October--a clogged orifice. Wh...
"I was given advance notice that he was arriving early. The tech went about his business efficiently while we were having our dinner."
"tech found no issues, arrived on time, completed checkup quickly"
"professional manner & knowledgeable, aside from fact that arrived when expected"
"technician was on time and thorough"
"Because the service was outstanding."
" Technician was personable and very competent and quickly diagnosed and fixed the problem."
" The installers were courteous and listened when I explained how to deal with the house."
"Technician was prompt, efficient, pleasant and professional. "
"It was obvious that Josh was a seasoned veteran. He diligently checked our furnace and air conditioning unit, while giving me an education. Both were greatly appreciated."
"The "technician" providing the services was knowledgeable and helpful in explaining the services that he provided"
"Service technician did an excellent job preparing our air conditioner for the upcoming season."
"The process went smoothly and technician was on time. "
"HE TOOK HIS TIME LOOKING OVER EQUIPMENT AND RESPONDED TO MY QUESTIONS AS ACCURATELY AS I KNOW."
"Doug is a master technician and explains everything clearly and concisely."
"as usual great service "
"TECHNICIAN WAS ON TIME AND COURTEOUS. DID HIS JOB IN A TIMELY MANNER."
"Kyle is an exceptional tech. He is professional as well as friendly and takes the time to explain what he is doing. He immediately solved the problem."
"Jason does an excellent thorough service is friendly... but, professional!"
"JOB WAS DONE RIGHT."
"I called on a Saturday and the technician came that afternoon. He was very pleasant. "
"Always on time, professional, easy to do business with...."
"The service technician was efficient and gave some helpful tips."
"Service was exceptional! Tech was very courteous, and knew what he was doing! From the time I made the phone call for help, to the completion of job was fast, too!"
"Your techs are always on time, efficient and courteous"
"Identified problem after review and recommended solution"
"The technician was neat, knowledgeable and explain what he was doing."
"Technician worked smoothly and cleanly, explained his findings, very polite. I'll only know how AC works to cool house when warm weather arrives."
"He was informative and helpful."
"Tech was friendly and helpful (answered all my questions)"
"Technician was personable and took the time to answer my questions and explain what he was doing."
"Thomas was very kind, quick and knowledgeable. He remembered what needed to be done & he made sure it was taken care of."
"clay did a good job and recommended a product uv light to help reduce mold."
"They were very professional and courteous."
"On time arrival. Good explanation. Neat work. Good instructions"
"The serviceman needs to wear suspenders and I mentioned this to him. Though he said he has worn them, young people don't seem to feel that's the style!!!!!!!!!!!!!"
"The service person was prompt, polite, and completed the work efficiently"
" Showed up on time and was very courteous and professional"
"Knowledgeable, experts in sales (Brian McCusker) and Kevin the installer.
Kevin did an excellent job in installing in a very difficult space."
"As usual the technician was neat, clean and courteous. Service was done on schedule."
"On time, thorough and efficient, polite and helpful."
"Justin's service was excellent. He had a great attention to detail and I was very satisfied with the service. For example, he took apart the water pump, cleaned it, ran...
"Josh is an expert when it comes to my system. When a repair is needed he explains what is needed and why. He is a great asset to Roland Down."
"The service from the technician was excellent. He was very friendly and quick to diagnose the problem and fix it. The reason for the 5 rating was because the last two tim...
"The tech was pleasant and explained everything he did as he went. "
"David was efficent, knowlgeable and courteous. He was not my scheduled servicer. He was dispatched after my time period ran
out as my scheduled servicer was not availab...
"Arrived on time, did work, and explained work. "
"Serviceman was very polite and capable."
"My tech was prompt and efficient."
"Great friendly service"
"Rick was very friendly and professional. He found the problem quickly and made appointment for install of new water heater."
"He was very efficient and professional"
"Professional and courteous service in a timely manner "
"The Service Expert was very efficient and obviously knew how to service my air conditioning unit."
"He was extremely knowledgeable, courteous and friendly."
"Our technician arrived right on time, was knowledgeable, polite, courteous and did a very thorough job."
"The tech arrived during the scheduled time. Friendly, knowledgeable."
"On time arrival, knowledgable technician, excellent service"
"Did not fix our AC the first time."
"Tech was on time, thorough and informative. "
"The tec was on time and very professional."
"Tech Matt is great"
"Did job neatly, on time and seemed to know what he was doing"
"The technician called ahead, arrived within the time slot and performed the service on the AC in a profession manner"
"on time, task accomplished, polite, professional and perfect timing for a/c checkup with those 90 degree days last week"
"Every aspect of the service call was "as it should be""
"Gene was very polite and articulate with his work. Professional.."
"What I think service was"
"Ethan, Bradley, & James were Professional, Courteous, and Knowledgeable!
They did a Great Job! Cleaned everything up @ the end of the day. Thanks Guys.
It was a Hot day...
"I LIKED THEIR PROFESIONALISM AND EXPERTISE.."
"Justin and Bradley did a great job and the were very professional!"
"Very efficient and respectful."
"The technician was very friendly and did a great job."
"Very thorough. Found and repaired a broken PVC drain pipe for the AC."
"Tech arrived on time, was thorough and made some adjustments and reminded me to chg the batteries in the thermostat."
"Representative was on time, explained situation, took care of it, done efficiently and fast"
"I had a new heating and air system installed--the installers were great and the initial sales call was great BUT the sales follow up was TERRIBLE. Matter of fact there wa...
"Knowledgeable and competent"
"The guy was polite and listened. We decided it was ok as is for now.
I think the A/C pad should be at least leveled as it loos to have sunk more on one corner"
"Patrick's positive attitude and great humor helped to make this an excellent experience. He was professional, thorough,and informed me on each phase of the work he did d...
"Technician was professional and did an excellent job of explaining what he was doing."
"Technician seemed. Competent and performed service efficiently and professionally with good rmesults."
"Office said he would be late and they would call when he was on his way. He was an hour past the scheduled time window. Office never called. "
"Tommy serviceman was very thorough and answered all my questions"
"Finally after 6 service calls for the same problem, the problem may be solved"
"Arrived in timely manner after calling us. Work was doen completely in timely manner."
"Alex is a great technician"
"The technician was very efficient and nice. "
"Technician was polite and thorough."
"He came on time and did a thorough job"
"Bob showed up after the scheduled window and came with an unpleasant attitude about his hours that he puts in and seemed disgruntled about his job. He does good work I c...
"Tech was excellent and spent time talking with my grandson about how good R.Down is to work for. He will be will be taking HVAC technology at HVCC this fall."
"I was satisfied with the service on my furnace/central ac, but not so with his checking out and starting up my hot water heater."
"They did a great job and explained everything"
"Gene was a great instructor to his team, explained everything to me very well, and showed a lot of respect."
"the installers were efficient and professional in their work."
"the rep did every that we expected he would."
"installers were here on time. very knowledgeable ,both men worked well together and they cleaned the work area."
"He did a nice job but I did not hear how clean the outside unit was, and it was a concern in the past"
"Tech was very informative"
"Robert M was great. He was on time, serviced the units and explained everything to me and even was able to get a billing error corrected. I will request Robert in the fu...
"I have used RJ Downs since I have owned my home for about 17 years. I have always had excellent service and would highly recommend them. I have also purchased a new heati...
" I was very pleased. He arrived in the time frame we set up. And cleaned both the furance and air conditioner. I would like to use him again.
"Technician was attentive to our questions and remedied a small problem promptly with diligence and expertise"
"Service man was courteous and professional."
"Very knowledgeable technician took the time to explain everything to us and gave tips for future care"
"Technician was great!"
"JUSTIN ALWAYS EXPLAINS WHAT HE HAS DONE AND MAYBE WHAT NEEDS TO BE DONE. I TRUST HIS JUDGMENT!!"
"Service was very good, however $270 to replace a $25 capacitor is pricey to say the least."
"Konrad Edwards provided the usual great service I have come to expect from Service Experts. He was very competent and polite."
Did his job and took care to keep hisd working area clean."
"The service was that good."
"it, in my opinion , was not a 9"
"The technician was great!"
"On-time courteous and professional technician"
"Technician was prompt, efficient and knowledgeable. He worked very hard to make sure the job was complete and absolutely leak-proof. "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost...
"The techs were very professional."
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a...
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we...
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i...
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Came on time. Worked quickly. Friendly informed me off what he found"
"Brian was on time, efficient, friendly and poise."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"Four-person crew worked quickly and efficiently."
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"friendly, informative and good worker"
"Tech Matt is great"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything...
"Service personnel were very professional, competent, and friendly.
They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem...
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."
"Leak still ongoing after service, albeit much slower."
"very thorough job by the technician"
"i had a little trouble making the agent understand my question and answer"
"Prompt, courteous, clear on findings and recommendations."
"He was on time"
"Kyle knew his stuff and answered any questions I has"
"Pleasant, knowledgeable, efficient, addressed concerns."
"The installers (Tim and John) were professional and thorough in their jobs or removing the old furnace, making changes necessary for the installation of the new unit. The...
"He fixed the problem and was honest about the potential cost."
"Tech was on time and took extra time to clean furies."
"Arrived on time; no wasted motions, got the job done quickly leaving no evidence he was ever here, save for a quieter motor."
"Kyle went right to work and fixed it. "
"Ed was very thorough checking the equipment. He also took the time to explain what he was doing and why."
"Very quick response, friendly, quick work, and carefully explained to me what I needed to do to follow up."
"Very timely and professional"
"Matt knew what he was doing and was able to explain it to me and repair the problem quickly"
"Very nice young man,seemed quite competent."
"friendly service, informative, checked all gauges and parts, hosed off machine and cleaned out debre"
"Installing the new control board was very fast."
"was with in the time frame I was given. Very polite and informed me of the condition of my central air . and what it might need in the future."
"prompt, polite, organized"
"The technicians arrived on time. They were professional and answered all of my questions. They were also neat and clean."
"Matthew was very knowledgeable & efficient.He answered all my questions.'"
"Technician was very helpful and knowledgable "
"Technician was very helpful."
"The technician was Fantastic "
"Tech. was professional and courteous. Answered all my questions. "
"Matt the technician is great"
"The service technician was personable and was knowledgeable about the systems being serviced. "
"Matt was great!! He listened to my issues and was very polite and professional. He answered my questions and worked very hard to correct my problem. I had a new boiler...
"Brian is always friendly, efficient, and informative."
"Matt is very professional and personable."
"I needed them to change the position of one of the units, and they did so without any fuss and they did a good job."
"Stayed focused- professional- took time to answer questions and explain choices"
"I thought the tech., that provided the service was very knowledgeable & expeditious.
"Very knowledgable &friendly"
"Matt was on time and was very professional"
"Professional prompt service"
"Ed has serviced our equipment in the past, is familiar with it and it a pleasant technician to have in our home."
"Very professional and thorough."
"He was friendly, thourough and punctual.
"Very professional, congenial"
"Prompt, efficient, polite, all equipment works well"
"He was polite and quiet -- just did his job, took the booties on and off as needed."
"Technician called ahead and was prompt. Very courteous. "
"work done well and crew very friendly"
"Dave was very honest, very polite and very friendly. No hard selling. Very relaxed in his presentation to me. I felt very comfortable..no pressure.
The techs that inst...
"He went above and beyond what was expected by checking our vents and replacing our filter."
"The 1st service person found the issues quickly but was very slow and "chatty". He did not have the needed parts on his truck (including just a filter). He found our hu...
"toolong getting here to determine problem"
"Earlier appointment. Work finished in timely manner."
"Technician came on time, according the schedule. He quickly did his work and informed me of what he had done."
"Right on time"
"Serviceman arrived when scheduled, called ahead, did a thorough cleaning and checkup of furnace."
"My service tech Ed Brown was courteous and very knowledgable about his job which left me with a good feeling about using your company! I will definitely request him to re...
"The serviceman arrived when expected and was very timely and professional."
"I had not had my furnace checked in quite awhile and when the service man came he quickly realized that the furnace was well past the time it should have been replaced. W...
"Roberts was very professional, personable and explained my furnace and what we needed and may need in the future. He was not at all pushing for a sale just stating the ...
"Very helpful and an excellent attitude. (By the way, he left a set of pliers which we have for him to pick up)"
"Matthew was very efficient & knew what he was doing. I've had Matthew several times so he knows where everything is."
"Highly competent and DIDN'T TRY TO SELL ME ANYTHING."
"He very clearly explained to me the status of my furnace and was very friendly!"
"Very professional. Everything was cleaned up."
"Friendly, quick & efficient "
"Arrived in a timely manner.....worked diligently....was kind and very informative....afterwards, orally reviewed everything he had written on the receipt. I felt he was ...
"Matt was very courteous and answered any questions we had (I always have lots of questions). He did the furnace cleaning and seemed very efficient. He left the area whe...
"Robert was professional and thorough. He explained all of the steps he was performing."
"Went through all avenues to figure out why I was causing the problem."
"Service was done on time, answered any questions and area was left clean."
"Very helpful informative."
"Tech was courteous and knowledgeable. Went about his work quietly and efficiently. Answered our questions and concerns. Nice fellow."
"Tech was prompt, and did the work that was required."
"Annual maintenance/inspection was presumably performed adequately.
The technician did not arrive within the 2-hr period specified, causing me to have to delay other plan...
"technician joshua did a very thorough job"
"Technician (Rob W.) was very courteous and professional"
"I recently had a free plumbing inspection by Joe from Roland J. Down. I ended up having two faucets replaced and from start to finish it was a pleasurable experience and...
"Brian is always friendly, efficient, courteous, and thorough."
"As always through many years the technician is prompt, polite, efficient, clean, informative and makes me confidant that I'll have no problems during the upcoming winter."
"Arrived in a timely manner, respected my home and pets, explained all my questions thoroughly."
"The technician came at our scheduled time, did the work quickly and left as I anticipated."
"Technician was friendly and knowledgable"
"On time, no "selling up", knowledgable."
"Problem was identified and repaired"
"JOSHUA WENY THE EXTRA MILE TO FIX THE DAMAGE CAUSED BY PREVIOUS TECHNICIANS. HE IS THE FIRST TECH. SENT HERE THAT HAD ANY IDEA WHAT HE WAS DOING AND HOW TO FIX THE PROBL...
"The technician was courteous, helpful & thorough."
"Ed was very friendly, very polite. He was very knowledgeable about my Turbo Air conditioner and heat pump and even gave me some tips in regards to the maintenance of my ...
"Polite and good record keeping "
"The work was done in a professional and timely fashion.
"Jeremy was pleasant and thorough in the inspection of our furnace unit. We appreciated his expertise. "
"came on time and all went smoothly"
"I am very pleased with the installation of my new Weil McLain boiler. They technicians very professional and they were very respectful of my property. They worked very h...
"The sevice tech was excellent,, informative and corrected the problem in a very short time. As far as i`m concerned, he is the model of what a sevice technician should b...
"Checked the system. Told me what he did and made suggestions as to what I needed."
"I asked many questions and got very effective answers."
"polite friendly and knowledgeable "
"arrived quickly and resolved the issue in a timely manner/"
"on time, friendly, lots of useful info"
"Very nice person and seemed very knowledgeable and thorough"
"Tech was courteous, professional and performed service at hand. "
"Jeremy told me everything that he was doing as he did it. "
"Pat provided a fu;; service repair to our leaking faucet."
"Robert was very friendly and competant and gave us a good price."
"On time. Cleaned up after."
"The gentleman was friendly and most informative, a pleasurable experience."
"Timely and very friendly service. "
"Everything done very professionally"
"The representative was prompt, efficient, friendly, answered my questions and the air conditioner - his reason for being here - is working well."
"He arrived on time."
"Matthew did a good job . He explained everything & was very efficient."
"The technician was very thorough, and a very nice man. He kept me informed of what he would be doing. He did an excellent job."
"On time, efficient service"
"reminder calls given, pre- arrival call, arrival during the time period scheduled, repeat technician as previous appointments..."
"Timely and excellent service"
"Techs are always well trained, polite and respect of our property."
"On time arrival and thorough maintenance."
"Gave me a lot of info"
"Greg was very personable and professional and explained details of our unit."
"service man was pleasant and cheerful. I assume he did what he was supposed to. Things are working OK."
"I always expect and receive top rate service"
"Service was timely & professional"
"Gregg was very efficient and was most courteous. He arrived when he was scheduled"
"The technicians arrived on time, did what they were supposed to do and left without making a mess."
The technician was qualified and friendly. He was also sympathetic to my problem."
"John Wood and Chris impressed me with their competence in removing the old furnace, installing the new furnace, and configuring it. "
"Technician quickly diagnosed and repaired problem."
"I was very happy with the service provided and everything was done in a timely manner."
"Rob the plumber and Josh the technician were both very professional, and answered all my questions about the furnace."
"Your technician did what he was supposed to do."
"Scheduled service rapidly. Technician right on time. Courteous and thorough."
"The tech was very pleasant and explained everything to me thoroughly ."
The service person was extremely professional and immediately found our problem. Once taken care of he also checked further to make sure we had no other problems."
"Service person was on time, quickly took care of the work, and told me what he had done. "
"We were disappointed that the part necessary to fix our furnace was not in stock and had to be ordered from Texas. There was no attempt to see if the part was available ...
"joshua was very competent"
"James and Ethan were timely, courteous, and friendly. They were extremely helpful and kept the work spaces clean."
"I was called to say he was on his way; he arrived during the promised time period; introduced himself; courteous; got right to work; gave me a summation of what he did. "
"He was very knowageable "
"Matt is great"
"Checked the furnace, found no problems. Told me I did not need to replace the HEPA filter. Suggested I watch for furnace/air conditioner deals as my unit is 15 years ol...
"Emergency visit necessary while we were out of town, on a Sunday no less. All contacts were very helpful, problem resolved easily, payment arrangements included."
"The Technician was very courteous and professional."
"Kenneth was pleasant and explained what he was doing and asked what we wanted."
"Kenneth explained various things about the furnace and the service to me. I remembered him from his previous visit. He seemed knowledgeable and was polite."
"I thought the technician was very honorable and I would request him by name to complete my other home. Since then I have referred his name to a friend who lives in Clifto...
"Robert came as scheduled - looked over the leak and fixed it .
"Tech solved problem quickly and was very professional"
"explaining everthing as he did his work"
"Very professionable and friendly service."
"From start to finish my home was treated with respect.
Viewing the final installation you would never know the furnace was changed out, other than the fact the basement ...
"Service was on time. Matthew answered any questions I had."
"The technician was very knowledgeable and explained everything."
"Bob, was very good and efficient. He noticed and fixed a problem with a leak quickly."
"Bob is thorough and performs the services in a timely manner and is respectful of me and my home. "
"prompt, polite, explained work"
"They rescheduled the original date, luckily we didn't need our air conditioner "
"Tech responsibly completed A/C checkup and trimmed blower speed to optimum."
"Mike was an exceptional technician, he talked me thru as he was diagnosing my AC unit, asking me specific information to help him. didn't take him long to solve my proble...
"Tech did a good job."
"Bob was tje best. I have alrrady completef this form on the dY I receivrd service"
"Technician diagnosed a bad A/C compressor after seeing a rodent chewed through wires. Then there was a hard sell for a new $5600 A/C unit only by Lennox (salesperson woul...
"on time i.e. within window given; polite, tidy."
"Excellent competent service always enjoy service tech as he has been to the house so often he's like family
"Problem was diagnosed on Tuesday and not repaired on Friday return visit. I had to call the following Tuesday to schedule a new appointment for Thursday"
"your technition does a thorough job of cleaning the air condition and is very respectful."
"Wonderful service with Justin. Do not want anyone else.
He is so knowledgeable."
"New furnace. Not much to do."
"the technician was excellent."
"Technician very courteous. Explained everything. "
"Came over on time, fixed the problem quickly, very friendly"
"Roland J Downs was the ONLY company who cared enough about their customers to work until 9 pm to fit us in and keep us comfortable until we could permanently fix our prob...
"Immediate recognition of problem"
"He was friendly, courteous and kept me informed all the way thru. Gave me great tips too!"
"Very knowledgeable, helpful and friendly technician"
"Efficient and courteous"
"on time polite through professional"
"Polite, diligent, very freiendly"
"He did a very thorough job."
"On time, efficient, pleasant technician"
"Excellent service and helpful"
"very good service"
"I have a Platinum Service Agreement for my heating and cooling systems. The Technician that came for the tune up, Robert, on Friday June 9, 2017 crossed up the wires of ...
"The service person, Bob, was so nice that I decided to get a new water heater and arrange to have my furnace ducts cleaned. "
"Very complete-took time and cared about what he was doing "
"Our technician is good and honest. Sorry to hear he is leaving the company. Hope our new tech is as good and as honest with us."
"Very personable technician."
"Dan was very personable and knowledgeable. He provided valuable information about caring for my air conditioning system."
"tech knew his job"
"Tech was on time, explained what he did and was courteous and respectful."
"Polite, communicated well, explained work, answered all my many questions, were careful with footwear, punctual "
"Matt is very knowledgeable, friendly and efficient!"
"Joe was great to deal with"
"Clay was very professional & was quick to diagnose the problem."
"The serviceman was friendly, efficient and informative."
"Tech explained what he was doing and suggested ways to solve issues"
"prompt, polite, professional service"
"Bob was knowledgeable, polite, professional and educated me.
His straightforward honest approach was appreciated "
"Adam answered all of my questions and did a clean neat job."
"Dontrail has always been thorough, efficient, cleans up any messes, and always asks if I have any questions. He makes referrals for additional consultants when appropria...
"Technician was prompt, efficient."
"The technician was supposed flush the hot water heater and service the AC. He arrived with no equipment to do the hot water heater. AC was serviced and filters changed, w...
"Learned aspects of our system I had not known."
"The customer service representative (Dottie) was friendly and courteous. A technician was dispatched immediately and the technician was at my home within an hour. Awesome...
"Greg provided friendly professional service and explained everything."
"The service tech was friendly, knowledgeable and went thru the service call quickly."
"Very knowledgeable and friendly "
"On time, professional, pleasant and completed on time."
"Technician arrived on time, was very pleasant, polite and efficient. "
"They're always accurate."
"Technician was knowledgeable and personable in completing work."
"Professional, pleasant and courteous."
"He was very honest and told us we had a two year contract and that we could schedule the furnace check up until September. "
"Technician was courteous, on time and communicated well"
"Corey did a an excellent job -- very efficient and personable."
"He was my regular technician, on time, and thorough."
"The technician was very informative and very friendly"
"Bob was on time,prepared for any question I had, efficient and pleasant to deal with. Very professional and a plus for R.J down."
"As usual the service expert was professional and always helps me to understand what I can do to help my system run effectively."
"Prompt technician, explained work, professional appearance and demeanor. "
"Technician was very courteous and did a great job."
"Service rep was very professional "
"Mark was excellent. He is very professional and has years of experience. I trust him completely with my furnace and A/C unit."
"Corey was friendly, professional and courteous. He was very thorough."
"Expert did a nice professional job"
"arrived on time, explained details completely-- very polite- and thorough"
"Punctual, professional, polite"
"I was able to get same day service for an unexpected problem. Joe DeSaro is excellent. "
"Efficient, friendly, informative technicial"
"service person was very detailed, responsive to questions, presented very professionally"
"The technician was friendly, knowledgeable, and kept m me informed about what was going on. He found some small things that I should do and gave great advice."
"Bob has done service several times at my house and I feel he is very knowledgeable."
"Didn't seem familiar with my thermostat"
the technician was extremely proficient."
"The boiler seems to run more quietly since it was serviced by Ron. The forced hot air system makes less noise."