"What I think service was"
"Ethan, Bradley, & James were Professional, Courteous, and Knowledgeable!
They did a Great Job! Cleaned everything up @ the end of the day. Thanks Guys.
It was a Hot day...
"I LIKED THEIR PROFESIONALISM AND EXPERTISE.."
"Justin and Bradley did a great job and the were very professional!"
"Very efficient and respectful."
"The technician was very friendly and did a great job."
"Very thorough. Found and repaired a broken PVC drain pipe for the AC."
"Tech arrived on time, was thorough and made some adjustments and reminded me to chg the batteries in the thermostat."
"Representative was on time, explained situation, took care of it, done efficiently and fast"
"I had a new heating and air system installed--the installers were great and the initial sales call was great BUT the sales follow up was TERRIBLE. Matter of fact there wa...
"Knowledgeable and competent"
"The guy was polite and listened. We decided it was ok as is for now.
I think the A/C pad should be at least leveled as it loos to have sunk more on one corner"
"Patrick's positive attitude and great humor helped to make this an excellent experience. He was professional, thorough,and informed me on each phase of the work he did d...
"Technician was professional and did an excellent job of explaining what he was doing."
"Technician seemed. Competent and performed service efficiently and professionally with good rmesults."
"Office said he would be late and they would call when he was on his way. He was an hour past the scheduled time window. Office never called. "
"Tommy serviceman was very thorough and answered all my questions"
"Finally after 6 service calls for the same problem, the problem may be solved"
"Arrived in timely manner after calling us. Work was doen completely in timely manner."
"Alex is a great technician"
"The technician was very efficient and nice. "
"Technician was polite and thorough."
"He came on time and did a thorough job"
"Bob showed up after the scheduled window and came with an unpleasant attitude about his hours that he puts in and seemed disgruntled about his job. He does good work I c...
"Tech was excellent and spent time talking with my grandson about how good R.Down is to work for. He will be will be taking HVAC technology at HVCC this fall."
"I was satisfied with the service on my furnace/central ac, but not so with his checking out and starting up my hot water heater."
"They did a great job and explained everything"
"Gene was a great instructor to his team, explained everything to me very well, and showed a lot of respect."
"the installers were efficient and professional in their work."
"the rep did every that we expected he would."
"installers were here on time. very knowledgeable ,both men worked well together and they cleaned the work area."
"He did a nice job but I did not hear how clean the outside unit was, and it was a concern in the past"
"Tech was very informative"
"Robert M was great. He was on time, serviced the units and explained everything to me and even was able to get a billing error corrected. I will request Robert in the fu...
"I have used RJ Downs since I have owned my home for about 17 years. I have always had excellent service and would highly recommend them. I have also purchased a new heati...
" I was very pleased. He arrived in the time frame we set up. And cleaned both the furance and air conditioner. I would like to use him again.
"Technician was attentive to our questions and remedied a small problem promptly with diligence and expertise"
"Service man was courteous and professional."
"Very knowledgeable technician took the time to explain everything to us and gave tips for future care"
"Technician was great!"
"JUSTIN ALWAYS EXPLAINS WHAT HE HAS DONE AND MAYBE WHAT NEEDS TO BE DONE. I TRUST HIS JUDGMENT!!"
"Service was very good, however $270 to replace a $25 capacitor is pricey to say the least."
"Konrad Edwards provided the usual great service I have come to expect from Service Experts. He was very competent and polite."
Did his job and took care to keep hisd working area clean."
"The service was that good."
"it, in my opinion , was not a 9"
"The technician was great!"
"Very later then expected"
"On-time courteous and professional technician"
"I was completely satisfied with the service. I just don't give 10 ratings unless something exceptional happened."
"the technician was very nice and knowlegable"
"customer friendly technician"
"I will always ask for Clinton, he is the best technician I have come across."
"Explained things extremely well and very professional"
"easy to talk to, answered all my questions."
"Very knowledgeable an professional."
"Matt provides great service. "
"Josh went above and beyond in helping me to center and stabilize my AC unit on its pad"
"As always the technicians are neat, courteous and have the knowledge to answer any questions asked."
"On time, friendly and professional job."
"Explained everything very well and worked quickly and efficiently to complete the job."
"Service was timely, representative was friendly and knowledgeable"
"Techs were clean, professional, thorough, and fast."
"I was lied to and mislead by several of your representatives. Several calls to the manager was necessary before he returned my call. He was belligerent, arrogant, and jus...
"Job done efficiently with technicians who knew what they were doing. They worked well together and completed the work in about 4 hours."
"Only because thus technician is great compared to the disaster lots waste if time from one of your previous technicians who did know anything about air flow adjustments o...
"technician was very polite and helpful"
"Because it's true"
"technician friendly, courteous, and informative"
"Thought Tec did a really good job and answered questions i had."
"Technician arrived early, was thorough, ,plesant and professional"
"He did the required service on the Air Conditioning system, which is running well right now."
"Always punctual, thorough, efficient"
"Did not seem to spend much time checking things over. It was raining out so I don't feel he did much outside."
"on time, no problems or issues. Tech explained all in detail."
"Anything less what not deserved. "
"Plumber was great to talk to. He explained what was going on with our toilet in a way that I could understand. "
"Overall, very satisfied. The only problem was the fact that the serviceman said that the hot water heater had was unable to be serviced by company policy so he was unable...
"The technician was personable and very skilled at diagnosing and correcting the problem. It was a physically demanding part replacement which he quickly accomplished.. ...
"Failed to do anything. They came out, my warranty part was shipped to them next business day. Two nights later I had to call up to find out why they hadnt scheduled com...
"Preventive maintenance visits are always performed very professionally."
"The technician was extremely thorough, explained everything in great detail and offered advice. Very pleasant to deal with."
"Very friendly and helpful technician. Did very good job."
"He arrived on time and respected our home by wearing booties."
"RJD always provides excellent service and the most knowledgeable techs. Techs are professional, courteous and know the equipment they're servicing. "
"Friendly, quick, knowledgeable technician"
"problem was fixed"
"Technician was prompt, efficient and knowledgeable. He worked very hard to make sure the job was complete and absolutely leak-proof. "
"The 2 techs were friendly, informative and professional."
"He arrived on time, was very courteous and explained everything very well."
"Problem fixed in under 10 minutes."
"Patrick was very efficient, and he explained everything very well. "
"In addition to the planned service, we had an outtage that was taken care of quickly."
"On time, courteous, tidy. Did a great job. Found something that needed attention and addressed it."
"Clinton was very professional and explained things so I could understand them "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost...
"Professional and courteous visit"
"Ethan did a great job and was very pleasant. Everything was cleaned up nicely. We would have him back anytime!"
"very prompt service to electrical overheating issue with furnace; fortunate that service had part needed in onsite vehicle"
"Technician showed up on time and was very helpful in checking out our problem"
"30+ years of using rj down. Never had a problem"
"Came to my house on Monday to fix no DHW. They called Navien support, had a part shipped next business day so it should have arrived Tuesday. Late Wednesday I still had...
"Serviceman came on time, explained what was needed to make repairs then came the next day to effectively make repairs. "
"Excellent tech...explained everything!"
"technician was very quick and efficient"
"The service exoert tech was very good."
Answered all my questions
"Low scores here and below (35 and #8) relevant to evening phone call re "schedule service now or get on the case yourself.""
"Technician was very thorough and explained things and very nice!"
"Josh New exactly what was wrong with furnace and he is a very good technician "
"Tech highly qualified and responded to my inquires"
"He came in did a great job was courteous, neat and very pleasant "
"Knowledge and professionalism of John Stadle"
"The technician was efficient and courteous."
"The techs were very professional."
"came in time frame (actually earlier than expected) and was able to get the furnace working in no time, Very knowledgeable"
"Broke access panel to my attic. Didn't offer to get it repaired or replaced. Didn't seem knowledgeable about our ductless system. Cost of filter was exorbitant - almost t...
"Polite, efficient technician
Good communication from the scheduler"
"cuase he was not able to find were the water is comming from and still
didnt even clean the heating element "
"technician was very knowledgeable and very polite"
"he handled any issues and was informative."
"The Technician was very courteous and friendly. He took the time to explain things about our A/C that was clear and easy to comprehend."
"great job done"
"Polite, friendly, knowledgeable...the tech was helpful."
"Matthew was very friendly, professional, answered my questions, fixed problems, offered advise for future"
"work was done fast and courteously"
"The tech was polite and informative. He let me the condition of our furnace. Also advised on tips to save money regarding heating of our home.."
"Brian (sales) was friendly, knowledgeable, and patient and provided all the info I needed and did not rush me into a decision. Gene, the lead tech during the installation...
"excellent work by service technician"
"Furnace adjustment corrected the problem. I am finding that different technicians have conflicting ideas how the furnace should be adjusted or taken care of."
"He was good at what he did."
"Pat was quite competent and quickly solved our problem."
"Knew what he was doing, worked efficiently"
"Technician was able to be scheduled within 1 hour of service call."
"On time, very efficient, satisfied with job"
"The Tech was very professional, and was up front of what maight have to be done."
"Service rep was very knowledgeable and got right to work doing an excellent job."
"Finally after 4 or 5 calls you sent someone who may have found the problem. He replaced the pump"
"Timely, professional service"
"service technician was thorough, polite and informative"
"Everyone involved was very knowledgeable."
"Conrad was thorough and provided information."
"Seemed to be very thorough. Courteous, Explained everything."
"People did very good work installing the system. Have some issues with the performance of the product"
"No issues with service"
"Tech was very courteous and knowledgeable"
"I was satisfied with the technician, however the valve that was replaced is still making a nice when it starts."
"Excellent technician "
"Came on weekend, during coldest spell of the season"
"setting up the appointment the person was able to accommodate my schedule and Alexander did a great job,"
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"Your technician was on time, with a phone call to verify, pleasant, and, seemingly, very efficient."
"Prompt service, had the part on the truck "
"Technician encountered problems caused during installation and stayed late to make all repairs"
"Our problem was resolved and technician was knowledgeable."
"Technicians are always thorough, helpful, and pleasant."
"Your technician was knowledgeable and very helpful in explaining how to adjust our humidifier. He installed a new thermostat board and we have had no trouble since."
"Tech. new exactly what was needed."
"Efficiency and knowledge "
"Technician was prompt and friendly. He also reviewed things at the end of the appointment"
"Bob Main did an excellent job, he was pleasant thorough and courteous. Arrived on time and work effectively. Gave the customer instructions on the part/light installed. I...
"Technician - Clay was very professional, explained what he was going to do. Found a potential problem. Discussed same. Replaced part."
"Tech was very professional. Answered anything asked. Good job"
"courteous, neat, clean, efficient"
"Tech was excellent made sure we had heat before he left. Came back the next day to fix completely. "
"Service went as expected with no surprises"
"The technicians were polite and efficient BUT when the part did not arrive on the day expected we were NOT called and told about the delay. We were expecting a call to sc...
"Their efficiency and thoroughness of this installation."
"The team showed up right on time, were professional and courteous. The job was done in a timely manner with little disruption to my home."
"Tom arrived "on time", explained what he had to do and proceeded to complete the job promptly. Then he went over all the inspection steps with me and provided his person...
"Justin, Tim Bradley and Konrad were outstanding. Great team of men. Brian McCusker was and excellent sales person"
"Professional courteous delivery of service."
"He came very quickly in the middle of the night when our furnace was out."
"Knowledgeable technician .Parts ordered and replaced in a prompt and professional manner."
"Work was performed well and on time"
"Robert provided excellent service, information and he even shoved my front walk without me asking. What a gentlemen. Thank you ."
"Emillio is clearly a skilled Master Plumber who corrected our issue in a fast courtesy manner."
"your good at what you do!"
"Routine PM done efficiently."
"Competent plumber need new faucet"
"You called to say you were running late and then the service tech arrived at the new time. He did an efficient job."
"very professional and respectful"
"was there when he said he would be. Finished job in a timely matter, and answered all questions we had for him."
"Technians were polite, thorough and careful."
" We had an extremely timely emergency response on 3/15/2017 to furnace blower motor failure.
Clay was very prompt with phone communication of his time of arrival, diag...
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a...
"He fixed the problem, not overly friendly or thorough as others have been. Never got a phone call before he came. Didn't stay to see if the home warmed up and it was 40 d...
"My heat went off during the night. I called at 7:00 am and Ed showed up at my door by 8:00 with a smile on his face and positive energy to get my heat back on asap. By 9:...
"Prompt response to need for service."
"Please call for my comment. Thanks!"
"On time. thorough and pleasant technician"
"The technician arrived in the scheduled time and was both professional and friendly. He took the time to explain the work he performed and the service plans available."
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we...
"God trouble shooter."
"Came on the weekend"
"Did a timely and complete review of the system"
"Great work and professional."
"Prompt, efficient, friendly"
"Your representative was neat, courteous, and thorough in doing his work."
"Tech was on time, very polite, and efficient in performing his duties."
"The technician was friendly and knowledgeable. He explained what he was going to do and how long it would take. He was on time."
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i...
"service rep was on time and very efficent"
"Polite, conscientious, and efficient. Explained the steps of what they were doing and were completed before the estimated time while showing respect for the home, cleanl...
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Came on time. Worked quickly. Friendly informed me off what he found"
"Brian was on time, efficient, friendly and poise."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"Four-person crew worked quickly and efficiently."
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"friendly, informative and good worker"
"Tech Matt is great"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything...
"Service personnel were very professional, competent, and friendly.
They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem...
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."
"Leak still ongoing after service, albeit much slower."
"very thorough job by the technician"
"i had a little trouble making the agent understand my question and answer"
"Prompt, courteous, clear on findings and recommendations."
"He was on time"
"Kyle knew his stuff and answered any questions I has"
"Pleasant, knowledgeable, efficient, addressed concerns."
"The installers (Tim and John) were professional and thorough in their jobs or removing the old furnace, making changes necessary for the installation of the new unit. The...
"He fixed the problem and was honest about the potential cost."
"Tech was on time and took extra time to clean furies."
"Arrived on time; no wasted motions, got the job done quickly leaving no evidence he was ever here, save for a quieter motor."
"Kyle went right to work and fixed it. "
"Ed was very thorough checking the equipment. He also took the time to explain what he was doing and why."
"Very quick response, friendly, quick work, and carefully explained to me what I needed to do to follow up."
"Very timely and professional"
"Matt knew what he was doing and was able to explain it to me and repair the problem quickly"
"Very nice young man,seemed quite competent."
"friendly service, informative, checked all gauges and parts, hosed off machine and cleaned out debre"
"Installing the new control board was very fast."
"was with in the time frame I was given. Very polite and informed me of the condition of my central air . and what it might need in the future."
"prompt, polite, organized"
"The technicians arrived on time. They were professional and answered all of my questions. They were also neat and clean."
"Matthew was very knowledgeable & efficient.He answered all my questions.'"
"Technician was very helpful and knowledgable "
"Technician was very helpful."
"The technician was Fantastic "
"Tech. was professional and courteous. Answered all my questions. "
"Matt the technician is great"
"The service technician was personable and was knowledgeable about the systems being serviced. "
"Matt was great!! He listened to my issues and was very polite and professional. He answered my questions and worked very hard to correct my problem. I had a new boiler...
"Brian is always friendly, efficient, and informative."
"Matt is very professional and personable."
"I needed them to change the position of one of the units, and they did so without any fuss and they did a good job."
"Stayed focused- professional- took time to answer questions and explain choices"
"I thought the tech., that provided the service was very knowledgeable & expeditious.
"Very knowledgable &friendly"
"Matt was on time and was very professional"
"Professional prompt service"
"Ed has serviced our equipment in the past, is familiar with it and it a pleasant technician to have in our home."
"Very professional and thorough."
"He was friendly, thourough and punctual.
"Very professional, congenial"
"Prompt, efficient, polite, all equipment works well"
"He was polite and quiet -- just did his job, took the booties on and off as needed."
"Technician called ahead and was prompt. Very courteous. "
"work done well and crew very friendly"
"Dave was very honest, very polite and very friendly. No hard selling. Very relaxed in his presentation to me. I felt very comfortable..no pressure.
The techs that inst...
"He went above and beyond what was expected by checking our vents and replacing our filter."
"The 1st service person found the issues quickly but was very slow and "chatty". He did not have the needed parts on his truck (including just a filter). He found our hu...
"toolong getting here to determine problem"
"Earlier appointment. Work finished in timely manner."
"Technician came on time, according the schedule. He quickly did his work and informed me of what he had done."
"Right on time"
"Serviceman arrived when scheduled, called ahead, did a thorough cleaning and checkup of furnace."
"My service tech Ed Brown was courteous and very knowledgable about his job which left me with a good feeling about using your company! I will definitely request him to re...
"The serviceman arrived when expected and was very timely and professional."
"I had not had my furnace checked in quite awhile and when the service man came he quickly realized that the furnace was well past the time it should have been replaced. W...
"Roberts was very professional, personable and explained my furnace and what we needed and may need in the future. He was not at all pushing for a sale just stating the ...
"Very helpful and an excellent attitude. (By the way, he left a set of pliers which we have for him to pick up)"
"Matthew was very efficient & knew what he was doing. I've had Matthew several times so he knows where everything is."
"Highly competent and DIDN'T TRY TO SELL ME ANYTHING."
"He very clearly explained to me the status of my furnace and was very friendly!"
"Very professional. Everything was cleaned up."
"Friendly, quick & efficient "
"Arrived in a timely manner.....worked diligently....was kind and very informative....afterwards, orally reviewed everything he had written on the receipt. I felt he was ...
"Matt was very courteous and answered any questions we had (I always have lots of questions). He did the furnace cleaning and seemed very efficient. He left the area whe...
"Robert was professional and thorough. He explained all of the steps he was performing."
"Went through all avenues to figure out why I was causing the problem."
"Service was done on time, answered any questions and area was left clean."
"Very helpful informative."
"Tech was courteous and knowledgeable. Went about his work quietly and efficiently. Answered our questions and concerns. Nice fellow."
"Tech was prompt, and did the work that was required."
"Annual maintenance/inspection was presumably performed adequately.
The technician did not arrive within the 2-hr period specified, causing me to have to delay other plan...
"technician joshua did a very thorough job"
"Technician (Rob W.) was very courteous and professional"
"I recently had a free plumbing inspection by Joe from Roland J. Down. I ended up having two faucets replaced and from start to finish it was a pleasurable experience and...
"Brian is always friendly, efficient, courteous, and thorough."
"As always through many years the technician is prompt, polite, efficient, clean, informative and makes me confidant that I'll have no problems during the upcoming winter."
"Arrived in a timely manner, respected my home and pets, explained all my questions thoroughly."
"The technician came at our scheduled time, did the work quickly and left as I anticipated."
"Technician was friendly and knowledgable"
"On time, no "selling up", knowledgable."
"Problem was identified and repaired"
"JOSHUA WENY THE EXTRA MILE TO FIX THE DAMAGE CAUSED BY PREVIOUS TECHNICIANS. HE IS THE FIRST TECH. SENT HERE THAT HAD ANY IDEA WHAT HE WAS DOING AND HOW TO FIX THE PROBL...
"The technician was courteous, helpful & thorough."
"Ed was very friendly, very polite. He was very knowledgeable about my Turbo Air conditioner and heat pump and even gave me some tips in regards to the maintenance of my ...
"Polite and good record keeping "
"The work was done in a professional and timely fashion.
"Jeremy was pleasant and thorough in the inspection of our furnace unit. We appreciated his expertise. "
"came on time and all went smoothly"
"I am very pleased with the installation of my new Weil McLain boiler. They technicians very professional and they were very respectful of my property. They worked very h...
"The sevice tech was excellent,, informative and corrected the problem in a very short time. As far as i`m concerned, he is the model of what a sevice technician should b...
"Checked the system. Told me what he did and made suggestions as to what I needed."
"I asked many questions and got very effective answers."
"polite friendly and knowledgeable "
"arrived quickly and resolved the issue in a timely manner/"
"on time, friendly, lots of useful info"
"Very nice person and seemed very knowledgeable and thorough"
"Tech was courteous, professional and performed service at hand. "
"Jeremy told me everything that he was doing as he did it. "
"Pat provided a fu;; service repair to our leaking faucet."
"Robert was very friendly and competant and gave us a good price."
"On time. Cleaned up after."
"The gentleman was friendly and most informative, a pleasurable experience."
"Timely and very friendly service. "
"Everything done very professionally"
"The representative was prompt, efficient, friendly, answered my questions and the air conditioner - his reason for being here - is working well."
"He arrived on time."
"Matthew did a good job . He explained everything & was very efficient."
"The technician was very thorough, and a very nice man. He kept me informed of what he would be doing. He did an excellent job."
"On time, efficient service"
"reminder calls given, pre- arrival call, arrival during the time period scheduled, repeat technician as previous appointments..."
"Timely and excellent service"
"Techs are always well trained, polite and respect of our property."
"On time arrival and thorough maintenance."
"Gave me a lot of info"
"Greg was very personable and professional and explained details of our unit."
"service man was pleasant and cheerful. I assume he did what he was supposed to. Things are working OK."
"I always expect and receive top rate service"
"Service was timely & professional"
"Gregg was very efficient and was most courteous. He arrived when he was scheduled"
"The technicians arrived on time, did what they were supposed to do and left without making a mess."
The technician was qualified and friendly. He was also sympathetic to my problem."
"John Wood and Chris impressed me with their competence in removing the old furnace, installing the new furnace, and configuring it. "
"Technician quickly diagnosed and repaired problem."
"I was very happy with the service provided and everything was done in a timely manner."
"Rob the plumber and Josh the technician were both very professional, and answered all my questions about the furnace."
"Your technician did what he was supposed to do."
"Scheduled service rapidly. Technician right on time. Courteous and thorough."
"The tech was very pleasant and explained everything to me thoroughly ."
The service person was extremely professional and immediately found our problem. Once taken care of he also checked further to make sure we had no other problems."
"Service person was on time, quickly took care of the work, and told me what he had done. "
"We were disappointed that the part necessary to fix our furnace was not in stock and had to be ordered from Texas. There was no attempt to see if the part was available ...
"joshua was very competent"
"James and Ethan were timely, courteous, and friendly. They were extremely helpful and kept the work spaces clean."
"I was called to say he was on his way; he arrived during the promised time period; introduced himself; courteous; got right to work; gave me a summation of what he did. "
"He was very knowageable "
"Matt is great"
"Checked the furnace, found no problems. Told me I did not need to replace the HEPA filter. Suggested I watch for furnace/air conditioner deals as my unit is 15 years ol...
"Emergency visit necessary while we were out of town, on a Sunday no less. All contacts were very helpful, problem resolved easily, payment arrangements included."
"The Technician was very courteous and professional."
"Kenneth was pleasant and explained what he was doing and asked what we wanted."
"Kenneth explained various things about the furnace and the service to me. I remembered him from his previous visit. He seemed knowledgeable and was polite."
"I thought the technician was very honorable and I would request him by name to complete my other home. Since then I have referred his name to a friend who lives in Clifto...
"Robert came as scheduled - looked over the leak and fixed it .
"Tech solved problem quickly and was very professional"
"explaining everthing as he did his work"
"Very professionable and friendly service."
"From start to finish my home was treated with respect.
Viewing the final installation you would never know the furnace was changed out, other than the fact the basement ...
"Service was on time. Matthew answered any questions I had."
"The technician was extremely efficient and carried out his duties in a timely fashion. He was also very personable."
"Quick and accurate "
"Matt listened and advised and, of course, did the job well."
"He arrived on time and did his job effeciently. He answered all our questions and he was very professional."
"The technician was on time and seemed to be very thorough."
"professional, arrived on time, provided input, explained questions."
"The technician did the maintenance work quite efficiently. He also explained and ordered the parts that will be needed to fix a leak. (We have NOT yet received a call th...
"Service man was very polite and knowledgeable."
"Explained everything he had completed during service. "
"Tech was extremely helpful."
"Scott was great. We asked him questions, expressed concerns about some equipment -- he went the extra distance to check things out & make sure all is OK. Very helpful. "
"on time, technician neat & clean, tech answered all my questions to my satisfaction,"
"Personable and very communicative.
Work was good"
"Timely service/ called prior to arriving/ professionalism"
"Eric was very knowledgeable and professional."
"The technician was supposed to tune up my A/C unit. He arrived, sold me an ultra violet light for the furnace because of better air quality which he installed. He never...
"Very through, professional & explained what he would be doing."
"Nick was very knowledgeable and explained everything that I needed to know."
"Adam, the technician, was able to clearly explain everything he did when he serviced out air conditioning units."
"Both Shawn and Dave were very polite and informative and worked right along installing the new AC unit and when Danial came on Sunday to fix the condensate pump, he too w...
"Work was done efficiently and thoroughly"
"He was here on time. Friendly, "
"The problem was fixed "
"little late arriving"
"Patrick did an outstanding job on a very old bathroom sink. His manner was very positive and the job was completed successfully even though several trip tp the truck wer...
"Bob is very knowledgeable about the products he deals with, worked efficiently & explained all I needed to know about use & function"
"Service man was efficient, very polite and respectful. However, had to wait for
a 2nd person because the lst did not have a ladder as the air conditioner is on the roof....
"I gave this rating because the Tech was late. The first Tech showed up after the 8-10 time slot and had to leave because he forgot his gauge. The tech who finally came...
"tech did thorough job"
"I was advised of all the service steps and they were explained while they were conducted. The serviceman was very helpful in advising me relating to the correct adjustme...
"Very cordial and did the required work"
"Friendinessl, expertise and efficiency"
"Very pleased with the assistance of your techinician, Robert (BOB) 271--00203"
"Needed to replace a part on a three year old air conditioner not covered by warrantee or service contract."
"The technician identified the problem right away fixed it and presented me the bill
and was on his way. The whole thing took about 1/2 hour."
"Scott was very efficient and courteous - checked thoroughly the a/c unit doing all necessary maintenance."
"Was a bit disappointed when I had to have a return call on Tuesday, May 9 as I was concerned about using the sprayer as it was hard to pull up - I was promised a return c...
"Jon was polite and extrememy professional and did a fantastic job."
"Very professional, very caring and helpful discussing service with my husband and I. Provided options for future planning as our furnace is old. Always placed shoe covers...
"Corey was efficient and thorough."
"He answered all my questions and was professional "
"On time, professional and personable"
"Service technician was on-time, friendly and professional. We have always been pleased with your service."
"polite and seem to know what he was doing"
"The technician arrived promptly, was very courteous and professional, and performed the maintenance competently."
"Friendly, informative representative"
"My appointment was between 10 & noon. No show. Appt. had not been given to a tech. He did come later that day..My systems leaks (condo). Every yr. coolent is added. There...
"The technician failed to replace the cover on my furnace."
"Prompt service delivered by knowledgeable technicians."
"Scott was very throrough and provided a superior level of service."
"The Tech who came to do the service was extremely rude and condescending to my wife and I. We would not like him back in our house that's how rude he was."
"John was prompt, friendly & very professional"
"Adam does a thorough job."
"Adam was thorough and efficient.
Explained his findings to me "
"Mr. Mereno was the best technican we have had with your company. He was thorough., polite, explained everything that he was doing and gave suggestions for future items. "
"Clinton is FANTASTIC!"
"Actual workmanship was excellent - punctuality has a lot to be desired."
"Danial was very polite, and he fixed the problem with our brand NEW furnace. he did what he was supposed to do as opposed to the tech, before him. Thank you Danial"
"professional and thorough work"
"Service provider was prompt and courteous"
"Rick was great/explained everything, gave good advice."
"Changed my service appointment at the last minute, to accommodate my changed schedule"
"Craig was very kind and professional. He continued to smile even after cleaning my AC unit in a downpour. "
"Both techs were very professional and explained the procedure before starting the job. They also showed me the dirt they got out of the ducts."
"Scott is an excellent technician and mechanic. I observed his work and couldn't be more satisfied with the outcome. His experience shows. Your company should strive to hi...
"The service person was friendly and efficient."
"John Moreno is pleasant, polite and respectful of my home. He knows about the equipment he services and answers any questions I might ask."
"I have to say the Service Experts have better service comparing to past few years. Thank you to service representative for accommodating my request and the technician cam...
"Bob was polite neat, knowledgeable, efficient, careful and provided helpful information about the status of the units."
"Service tech was friendly and thorough. "
"He was prompt, seemed to workquickly and efficiently. "
"Falso staff is great - they are always very friendly and accommodating when setting up appointments. John Moreno is a great service technician. He is very knowledgeable a...
"Very complete, answered all my questions."
"Courteous and efficient"
"The tech knew his job and had very good customer service skills."
"Courteous and Knowledgeable"
"Tech was on time; set about to do work promptly, was courteous. Work done efficiently and straight away."
"Everything went well with my assigned service expert"
"Bob was personable and informative about my energy use"
"Danial did a thorough job."
"The tech provided the usual professional service I have come to expect."
"Timely arrival. Efficient. Informative but not 'pushy'. "
"Clinton is absolutely the best. He has been here a couple of times in the past and he is flat out terrific in all regards."
"Had the same tech before "
"Professional service, did a great job."
"JOHN WAS VERY CUSTOMER ORIENTED AND IS VERY PROFESSIONALLY."
"Dan is a professional."
"Rick is always prompt, courteous and compassionate, and honest. He goes out of his way to treat you as you are special and not just some job he has to do. Rick is knowled...
"I was not made aware that it would cost an extra $66 to simply re-light the pilot on my water heater. I have had better experiences with other companies, where they did m...
"It's nice to have the same service person come each time. We have had Scott numerous times and we are confident with his work."
"extrememly courteous and answered every question I had"
"Arrived on time, identified himself, Very professional and well mannered and had a pleasant disposition, Took off his boots without asking before entering my apartment,...
"Very professional with service, answering questions and neatness"
"John Moreno was the technician today and he was very thorough and explained several ways we could help reduce the wear and tear on our equipment and save money by helping...
"on time, quick and professional"
"Our technician informed us how insufficient the furnace was cleaned on the previous service call. After servicing our AC, he then serviced the furnace to make up for the...
"The technician actually did the work we requested -- unlike the previous technician from another company."
"Neat, on time, professional"
"Josh is very knowledgeable and personable. He is very thorough and educates you about the equipment."
"Service was fast, and as always professional."
"tech was very knowledgable, courteous and on-time"
"the Tech did a very good job."
"Your technician was very efficient in providing his service."
"I'm not sure if the tech just doesnt like his job or got up on the wrong side of the bed but I really didnt expect to be insulated and told my furnace and ac are ineffici...
"I typed out a long summary of complaints but got an ERROR message when I submitted them, with a request to do it over. This is typical of my experience with Sunbeam today...
"found potential problems and mitigated"
"Technician was friendly, and informative "
"Competent efficient and friendly service "
"On time, friendly, helpful"
"The technician was on time, and very efficient in his duties and had finished in a very decent amount of time."
"Service tech was rushed and learned from me the humidifier wasn't ever set up properly. Couldn't complete that task because of the high humidity that day. Said the winter...
"why send a service man who said it was still too cold to check the freon?"
"thorough, good explanations, good-natured, "
"Always happy with service provided by Mark."
"Bob Main is a great technician! He is very knowledgeable and is really good at explaining things about the heating and air conditioning components. I always request that ...
"What a pleasure having Bob as a service rep for Roland J Down. He maintains my HVAC units professionally and is always respectful and courteous always with a smile and al...
"timely and nice technician"