Reviews

Average Rating
708 Total Reviews
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"on time, prompt, courteous, explained everything"
"Efficient, friendly, informative"
"No reason not to......"
"efficient and friendly"
"good service"
"Later show then appointment"
"The service was outstanding, and we will refer other customers to Roland J. Down."
"Technician very careful "
"To diagnose the problem with my mini-split A/C head, Rob removed its cover and the cover of its electrical connections and then performed electrical continuity tests on e..."
"Quick response. "
"The job was done quickly and professionally"
"The technician fixed the issue quickly"
"The technician did a very thorough job and answered all my questions. "
"They are quick, thorough and professional"
"Technician was very thorough and efficient and knowledgeable."
"Technician was terrific not only for service quality but also quick to respond to our mini emergency. Top-level service!"
"Good service by a great technician, with answers to all my questions......"
"Tech was on time and went quickly to work."
"The technicians are always polite, answer any questions I have and do a thorough job!"
"Doug always very thorough,"
"Very satisfied with the service provided. Very courteous and knowledgeable."
"technician knowledgeable and helpful"
"Very professional. Did a great job. Fast and efficient."
"All your staff is very professional and polite. Loved the calls telling me when the service mechanic would arrive."
"Prompt, courteous and thorogh."
"On time, minimum time spent, no attempt to sell additional services. "
"everything taken care of as exprcted"
"Very cordial, efficient, and nice"
"On time, pleasant, thorough"
"Quick professional service"
"When the technician arrived at my house he thought he was there to service 2 units, I said no the other unit hasn't been hooked up since I believe 2012. He was not the fi..."
"on time, polite, gave feedback"
"He explains why he did what he did. Also promoted a newfurnace"
"He was conscientious "
"The problem was solved"
"Technician got right to work, answered any questions we had. Was polite and respectful"
"Good service and knowledge of serviceman"
"Friendly and thorough"
"Work was completed as scheduled- salesman was efficient; installers (Justin Bradley and Rusty) were polite, quiet and cleaned up completely. Brian arrived shortly after ..."
"work was done to correct problem"
"Tech called, was prompt, performed svc without a hitch!"
"Bill arrived 15 minutes early and he had all the parts to get the job done.He had to work in small spaces in a bathroom closet and reconstruct the guts of a shower faucet..."
"Quickly checked the air conditioning system. Explained what he was doing. Showed the HEPA filter did not need replaced on this visit. "
"we have had this tech before. was very helpful and informative and friendly"
"David was AWESOME! He was able to get a senior discount for the part our furnace needs to get running again! Excellent customer service!!"
"guys were on time and very professional."
"Doug is pleasant and thorough. He explains what he is doing. I always enjoy his professionalism. "
"Service tech is friendly and did an excellent job. He is willing to answer any questions and performs service in a timely manner."
"On time, pleasant, unobtrusive, neat."
"On time. Answered questions "
"The technician was courteous and knowledgeable, and the air conditioner is working great!"
"the 2 techs were very knowledgeable, polite and professional."
"The technician was very thorough and friendly. "
"The technician was fast and efficient in service are furnace and air conditioner. He was polite and friendly and you could tell he enjoy his job. "
"Prompt arrival. Thorough work."
"He was on time and very professional. He also explained the status of our equipment."
"Matt is always honest with me, and there is no pressure to buy,but options are always discussed."
"The tech was very courteous and I was satisfied with the service he performed."
"Ed Brown is a amazing person. Honest. Love that he takes care of my furnace and a/c. Thanks"
"Tech was very knowledgeable"
"When I called to pay for my yearly service agreement, I asked about scheduling an appointment for my air conditioning unit thinking I'd get an appointment in about a week..."
"100"
"The EXPERT explains everything and answers all of my questions to my full satisfaction."
"On time, professional, polite"
"Doug did an amazing job talking about the process of checking our hvac unit. "
"Punctual, professional and knowledgeable technician."
"I was called to say you had a cancelation and offered me that time. I was sent a very polite and efficient man."
"very knowledgeable"
"Tech. was first rate, good service and very knowledgeable."
"The service gentleman was neat, clean, thorough and polite"
"The two gentlemen who installed our new hot water heater were very knowledgeable and professional."
"Came on time. Was thorough."
"Received professional service with thorough explanations. I requested to be notified when the technician left for my home. unfortunately, I got the call when he was alre..."
"polite & professional"
"Service was timely, professional no courteous."
"The tech was very professional and did a goof job."
"Introduce himself.told me what he was doing."
"Technician was friendly, explained what he was doing, clean and neat worker"
"Felt sorry for the agent that came in the morning to put in a relay on the A/C. He had no notes to work from and was not familiar with the Generator issue. He had to get ..."
"They were very helpful in explaining how my new unit works and very nice in cleaning up after the job was complete"
"The service rep. was very efficient and polite"
"The servicemen were very capable and they removed our old furnace and installed our new furnace in a timely manner, explained what they were doing and cleaned up after..."
"Personable, thorough, neat, organized, prompt"
"Very professional on time knowledgeable efficient helpful"
"the workers were very professional and knew immediately what the source o the problem was"
"Technician was thorough and explained what he was doing. He was personable and respectful of my house."
"Your technician was excellent "
"the installation went very well and quickly"
"Work was done in a professional manner, on time with no "drama". Additionally, the technician was courteous, knowledgeable and took time to answer my questions."
"The technician did a fine job. He was capable and courteous. "
"Technician was prompt, courteous and efficient."
"Installation technicians appeared very knowledgeable, explained everything we needed to know and worked diligently (despite poor weather conditions). "
"Work was well according to our needs"
"Tech was friendly, knowledgeable, professional and informative. "
"Mr. Brown did his job with little interruption to the household, was pleasant and friendly. He has been our technician for many years. He is always reliable and we've n..."
"Excellent work. Tech knew his work and performed it well. Was careful of house and home."
"very satisfied with the work from the service tech"
"The technician was very pleasant and told us everything he did and the condition of our unit. He also answered my questions."
"On time, efficient, informative"
"The tech knew exactly what he was doing and took care of the problem quickly."
"ON TIME AND VERY PROFESSIONAL"
"I can count on Ed Brown"
"After the service visit there is a slight metallic rattle in the condenser that wasn't there before."
"Ed Brown was the most through, knowledgeable and efficient man that you have sent to my home when getting our system checked. Please make sure for ALL future appointments..."
"Quick service late on a weekend"
"The equipment was explained during the sales and installation. The installers were neat and professional and answered any questions that I had."
"The entire process was without incident and both Ethan and Rusty were polite, and knowledgeable. They explained everything. Ethan did a fantastic job making sure that I..."
"The salesman Ron was wonderful and listened to our financial situation and what we were looking for and steered us in the right direction. Konrad and Nick the technician..."
"excellent service and great tech"
"You can on time, did your work well (pleasantly) with minimal disruption. If every one did there work this way it would be great.........."
"got to the house on time worked neatly and efficiently all and all great service visit "
"Me Brown explains everything he is doing and why!! We love him!"
"professional, on time , courteous and knowledgeable "
"very personable, honest, listened, explained what he did and recommended owner maintenance to help keep system in top shape"
"Great customer service. Matt was on time and very professional."
"Friendly informative tech - explained what he was doing while working."
"The tech who came for 2 appointments was so curtios and so helpful. Very patient with all my questions and helped immensely. "
"Kyle was very professional and courteous."
"Service person was personable,on time and efficient."
"He's very good at what he does. Very professional."
"Everything was done in a timely manner with no problems."
"The service technician was very thorough and professional."
"Service tech was efficient and very polite. He was servicing my AC and noticed the air filter in the funace needed to be replaced. "
"Mr. Brown arrived at the scheduled time and provided the same exceptional service that he always does."
"Mr. Edward Brown is the epitome of a service technician! He should be your benchmark, to all other technicians!"
"Josh, was efficient, knowledgeable and professional. He was very neat, friendly and explained his visit well. "
"The service provider was very professional and seemed to know his job very well."
"Exceptional Technician - professional, courteous, helpful, thorough - I liked everything about him!"
"After waiting all day for an on call appointment that didnt end up showing. Technician arrived on time next day. Quality work but knowing ahead of time how much failed p..."
"prompt, professional, quality work"
"Discounted price for new condensate pump."
"professional, courteous. "
"From Brian the sales guy all the way to the 3 techs who explained things and did an excellent Job keeping everything clean. "
"The technician came out quickly, and solved the problem."
"Ed is efficient and knowledgable."
"Prompt on time courteous service. Took care of all issues"
"The technicians were very knowledgeable and personable."
"he was polite but it cost $107. to tell me that my bathroom toilet valve was leaking. I had opened it all the way to try to correct another problem. It needed to be repla..."
"Professional, personable & trust worthy"
"Seemed a little disorganized.. I called to schedule an appointment and the women said around 4.. I called at 530 just to make sure someone was still coming and they said ..."
"Friendly, knowledgeable and personable"
"I received notice they were coming, they arrived on time, did their work professionally."
"The technician was excellent."
"Technician was very thorough and insightful"
"On time, pleasant and professional "
"Arrived on time, provided fast and capable service."
"Called by office ahead of time saying the tech was on his way. Arrived on time, did the job efficiently. What's not to like?"
"We are always pleased with your service and your personnel"
"Your technician came out late in the evening to accommodate my evening schedule, did the diagnostics, explained the problem and fixed the problem. He was informative and..."
"The Tech arrived when expected and the repair was mostly completed. An additional part had to be ordered."
"Just had carpal tunnel surgery and can't type all that much....but I'm never disappointed by your company....so far!"
"The technician and his service were great. However, if he had had ThumbGum with him, he could have sealed a duct where some original ThumbGum had fallen out. This requi..."
"very polite and knowledgeable "
"Doug is very thorough. Always takes time to make sure our units are running correctly and up to standards. He answers any questions we might have."
"explained all aspects very clearly"
"Very clean and explained everything."
"Despite Holiday weekend call center answered promptly, verified us as "plus" customer and Tech arrived a few hours later. Greg was very knowledgeable and personable, and..."
"great workers and on time also great clean up."
"service completed quickly ; after a later than noted time of arrival 5pm arrival for 2--4pm window. "
"professional, respectful"
"Annoyed by his failure to communicate in timely manner. He said he'd be here by 9 a.m. An hour and a half had gone by and I'd called the office three times and you hadn'..."
"Everything was done quickly and correctly."
"he explained every thing he was doing."
"GREAT EXPERIENCE!"
"He was very thorough and explained everything he did. "
"Was on time. Very prifessional"
"The technician was friendly, efficient and on time."
"on time and explained what he was checking"
"Technician did a very quick job, not too sure how thourough."
"Technician on time and very professional."
"Service tech was exceptional. Girl from main office confirmed appt. to let us know tech. was on his way."
"Clinton is punctual, professional, courteous and always willing to answer questions."
"They ordered the wrong UV lights so someone has to come back. This isn't the first time that someone had to come back because of the wrong part or no part at all."
"Excellent job & courteous technician "
"He answered all our questions"
"Came on time. Clean in appearance and work habit. Pleasant. Efficient"
"Very courteous and thorough in their work."
"scheduling and promptness were polite and helpful. My concerns were listened to and an appropriate plan was agreed upon."
"Service technician, Josh, took the time to check furnace and found that the ULTRA VIOLET light unit was dead. He called another tech to get part delivered here while Jos..."
"He fixed the problem and he was curtious. "
"The technician did a thorough job."
"100"
"100"
"Very professional, knew their stuff, did a great job!"
"The young man was very nice, we thought we had the problem fixed, but.... it's doing it again, but he was very nice "
"The technician was pleasant, answered our questions, and seemed very efficient and knowledgeable."
"Highly skillful technician. Professional & Friendly."
"The Technician was on time, efficient, and very personable!"
"Tech was on time, efficient, courteous, and did the job in a timely manner."
"Your service tech was very polite and thorough in his checking of our heating and AC system"
"the tech had a lot of knowledge "
"Guys we're on time, very polite, great job explaining system and cleaned up their work. "
"There's something to be said about finding one of the few remaining true professionals in the residential services industry. But Rob is real professional--clearly very e..."
"Worked diligently, efficient, I was even able to nap while he worked "
"Technician on time, professional and fast"
"Excellent service. Very knowledgeable and answered all questions. A credit to your company."
"Job turned out to be more than expected. Both guts were flexible and did not show any frustration."
"I have been with Roland J Downs for years. I have always been satisfied. "
"Prompt and professional"
"They were very thorough in their work completion."
"Technician knew what he was doing and worked quickly. Was pleasant. "
"Great service"
"professional, friendly."
"They did a very complete job. They showed up on time and stayed the second day until the job was totally done. Were very friendly and cleaned up after themselves."
"This was the third try at resolving my furnace problem. This tech knew enough to realize that flue dirt was clogging a port and he cleaned the flue, not just the port. No..."
"He was very fast, went right to work."
"friendly an informative. "
"The technician was wobderful"
"Kyle provided thorough a/c annual servicing."
"fixed the problem"
"Service was preformed after the 2 hour window "
"The service technician was very knowledgeable and thorough."
"He was very knowledgeable and willing to teach us about our own home. Top notch service person right there. Professional and came very fast. "
"Technicians arrived on time. They were very professional and efficient. left the house very clean."
"Matthew was very knowledgeable & answered all my questions."
"He was extremely knowledgeable, courteous and friendly."
"Tech Matt is great"
"The technician was very friendly and did a great job."
"The guy was polite and listened. We decided it was ok as is for now. I think the A/C pad should be at least leveled as it loos to have sunk more on one corner"
"On-time courteous and professional technician"
"Technician was prompt, efficient and knowledgeable. He worked very hard to make sure the job was complete and absolutely leak-proof. "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost..."
"The techs were very professional."
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a..."
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we..."
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i..."
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Came on time. Worked quickly. Friendly informed me off what he found"
"Brian was on time, efficient, friendly and poise."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"Four-person crew worked quickly and efficiently."
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"Very professional"
"friendly, informative and good worker"
"Tech Matt is great"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything..."
"Service personnel were very professional, competent, and friendly. They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem..."
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."
"Leak still ongoing after service, albeit much slower."
"very thorough job by the technician"
"i had a little trouble making the agent understand my question and answer"
"Prompt, courteous, clear on findings and recommendations."
"He was on time"
"Kyle knew his stuff and answered any questions I has"
"Pleasant, knowledgeable, efficient, addressed concerns."
"The installers (Tim and John) were professional and thorough in their jobs or removing the old furnace, making changes necessary for the installation of the new unit. The..."
"He fixed the problem and was honest about the potential cost."
"Tech was on time and took extra time to clean furies."
"Arrived on time; no wasted motions, got the job done quickly leaving no evidence he was ever here, save for a quieter motor."
"Kyle went right to work and fixed it. "
"Thorough-helpful technician"
"Ed was very thorough checking the equipment. He also took the time to explain what he was doing and why."
"Very quick response, friendly, quick work, and carefully explained to me what I needed to do to follow up."
"Very timely and professional"
"Matt knew what he was doing and was able to explain it to me and repair the problem quickly"
"Very nice young man,seemed quite competent."
"friendly service, informative, checked all gauges and parts, hosed off machine and cleaned out debre"
"Installing the new control board was very fast."
"was with in the time frame I was given. Very polite and informed me of the condition of my central air . and what it might need in the future."
"prompt, polite, organized"