Training & Development

Career Training Opportunities from Roland J. Down Service Experts Heating & Air Conditioning in AlbanyCareer Training Opportunities from Roland J. Down Service Experts Heating & Air Conditioning in Albany

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their region.
  • Two (2) different sales programs provided for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Continual NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical workforce.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to offer support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling through a one (1) day class. In this program we go over heating, ventilation, and air conditioning basics, why people buy, calling techniques, scripts, customer buying indicators, and mastering customer complaints.

Dispatcher

  • No formal courses given. As needed training given by the General Manager and relevant staff in the office.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their region.
  • Two (2) different sales programs provided for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Continual NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical workforce.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to offer support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling through a one (1) day class. In this program we go over heating, ventilation, and air conditioning basics, why people buy, calling techniques, scripts, customer buying indicators, and mastering customer complaints.

Dispatcher

  • No formal courses given. As needed training given by the General Manager and relevant staff in the office.